Broadband Router with 2 Phone Ports
52
Appendix A: Troubleshooting
Common Problems and Solutions
•
For Windows 2000 and XP, click
Start
and
Run
. In the
Open
field, type
cmd
. Press the
Enter
key or
click the
OK
button.
C. In the command prompt, type
ping 192.168.15.1
and press the
Enter
key.
•
If you get a reply, the computer is communicating with the Router.
•
If you do NOT get a reply, check the cable, and make sure
Obtain an IP address automatically
is
selected in the TCP/IP settings for your Ethernet adapter.
D. In the command prompt, type
ping
followed by your Internet IP address and press the
Enter
key. The
Internet IP Address can be found in the web interface of the Router. For example, if your Internet IP
address is 1.2.3.4, you would enter
ping 1.2.3.4
and press the
Enter
key.
•
If you get a reply, the computer is connected to the Router.
•
If you do NOT get a reply, try the ping command from a different computer to verify that your
original computer is not the cause of the problem.
E.
In the command prompt, type
ping www.linksys.com
and press the
Enter
key.
•
If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the
ping command from a different computer to verify that your original computer is not the cause of
the problem.
•
If you do NOT get a reply, there may be a problem with the connection. Try the ping command from
a different computer to verify that your original computer is not the cause of the problem.
5. I am not getting an IP address on the Internet with my Internet connection.
A. Refer to “Problem #4, I want to test my Internet connection” to verify that you have connectivity.
B. If you need to register the MAC address of your Ethernet adapter with your ISP, please see “Appendix B:
Finding the MAC Address and IP Address for Your Ethernet Adapter.” If you need to clone the MAC
address of your Ethernet adapter onto the Router, see the MAC Address Clone section of “Chapter 5:
Configuring the Router” for details.
Summary of Contents for RT31P2 - Broadband Router
Page 10: ...Broadband Router with 2 Phone Ports 4 Chapter 1 Introduction What s in this Guide ...
Page 16: ...Broadband Router with 2 Phone Ports 10 Chapter 3 Getting to Know the Router The Front Panel ...
Page 76: ...Broadband Router with 2 Phone Ports 70 Appendix C Windows Help ...
Page 86: ...Broadband Router with 2 Phone Ports 80 Appendix F Warranty Information ...
Page 88: ...Broadband Router with 2 Phone Ports 82 Appendix G Regulatory Information ...
Page 90: ...Broadband Router with 2 Phone Ports 84 Appendix H Contact Information ...
Page 91: ...www linksys com ...
