WARRANTY STATEMENT
LightProcessor provides a warranty against manufacturing defects for all Products for a period of eighteen months from date of
shipping to the Customer provided that the Products have not been subjected to any unauthorised modification or repair.
LightProcessor shall not be liable to the Customer by reason of any representation or any implied warranty, condition or other term or
any duty at common law for any indirect, special or consequential loss or damage, costs, expenses, or other claims for compensation
whatsoever which arise out of or in connection with the sale or supply of the Products or their use or resale by the Customer.
All items added to the Product by the Customer, it's agents or customers, must be removed from the Product prior to return to
LightProcessor. The return of the Product shall authorise LightProcessor to remove any such items. LightProcessor shall not be
obliged to reconnect any such items before returning the Product. LightProcessor will not be under any liability in respect of such
items.
The liability of LightProcessor to its Customers for death or personal injury resulting from our negligence is unlimited. Apart from that,
LightProcessor will not in any event be liable to its Customers for indirect or consequential loss, and any liability on behalf of
Lightprocessor for any loss or expense shall be limited to the contract price of the defective goods.
The cost of shipping defective Product back to LightProcessor is borne by the Customer. The cost of shipping back to the Customer is
borne by LightProcessor.
LightProcessor reserves the right either to repair or replace any defective Product
Prior to any Product being shipped for warranty repair or replacement the Customer must have applied for a "Warranty
Authorisation Number". These can be obtained from the Sales Administration Manager at LightProcessor's Head Office.
LightProcessor will then issue a 'Warranty Fault Report' that must be completed in all respects by the Customer. Failure to complete
the 'Warranty Fault Report' may cause delays in processing the repair of the Product.
The completed 'Warranty Fault Report' may either be Faxed, E-Mailed, Mailed or accompany the Product when it is returned
LightProcessor will advise the Customer within 1 working day of the receipt of the Product or the Warranty Fault Report, whichever is
the later, whether or not its accepts that the Product is covered under Warranty.
Warranty Repairs will be completed within 2 working days, subject to spare parts being available, and will be returned to the
Customer without delay.
Should a Product be returned for repair in damaged packaging or other than its original, LightProcessor reserves the right to
re-package the Product in its correct packaging and to charge £20.
Prior to any Product being shipped for repair the Customer must have applied for a "Repair Authorisation Number". These can be
obtained from the Sales Administration Manager at LightProcessor's Head Office.
LightProcessor will then issue a 'Repair Fault Report' that must be completed in all respects by the Customer. Failure to complete the
'Repair Fault Report' may cause delays in processing the repair of the Product.
The completed 'Repair Fault Report' may either be Faxed, E-Mailed, Mailed or accompany the Product when it is returned
LightProcessor will advise the Customer within 5 working days of the receipt of the Product or the Repair Fault Report, whichever is
the later, the Estimated Cost of Repair excluding labour and carriage.
Non-Warranty Repairs will be completed within 10 working days of receipt by the Customer of the Repair Cost Estimate, subject to
spare parts being available, and will be returned to the Customer without delay.
Should a Product be returned for repair in damaged packaging or other than its original, LightProcessor reserves the right to
re-package the Product in its correct packaging and to charge £20.
WARRANTY REPAIRS PROCEDURE
NON-WARRANTY REPAIRS PROCEDURE
LightProcessor DMX Tools, April 2003
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