52
TROUBLESHOOTING
NOTE:
If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at
1 800 663
-
5521
.
ERROR
POTENTIAL PROBLEM
WHAT TO DO
1
.
Repeat the test with a new test strip and:
◆
Clean the meter, especially the contact points,
before retesting. See
Caring for your Meter
for
more information.
Note:
Before cleaning the meter, compare the colour
of the test strip confirmation dot to the Colour Chart
on the test strip vial. If the glucose level is very low
(
2.8
mmol/L) or very high (
19.4
mmol/L), follow the
advice of your Healthcare Professional.
◆
Do not move the test strip after you insert it into the
meter. Remove the test strip only when the test is
complete.
2
.
If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at
1 800 663
–
5521
.
The meter detected
a problem with the
position of the test
strip.
DCO_05090602A_OTSS_OB_CA_ENG 12/3/03 1:27 PM Page 52
Summary of Contents for Blood Glucose Meter
Page 9: ...DCO_05090602A_OTSS_OB_CA_ENG 12 3 03 1 27 PM Page viii...
Page 10: ...DCO_05090602A_OTSS_OB_CA_ENG 12 3 03 1 27 PM Page 1...
Page 85: ...DCO_05090602A_OTSS_OB_CA_ENG 12 3 03 1 27 PM Page 76...
Page 94: ...DCO_05090602A_OTSS_OB_CA_FR 12 3 03 1 31 PM Page viii...
Page 95: ...DCO_05090602A_OTSS_OB_CA_FR 12 3 03 1 31 PM Page 1...
Page 170: ...DCO_05090602A_OTSS_OB_CA_FR 12 3 03 1 31 PM Page 76...