49
TROUBLESHOOTING
NOTE:
If the actions listed below do not resolve the error, call the OneTouch
®
Customer Care Line at
1 800 663
-
5521
.
ERROR
POTENTIAL PROBLEM
WHAT TO DO
1
.
Repeat the test with a new test strip and:
◆
Apply blood to the pink test square only.
◆
Make sure the confirmation dot turns completely blue.
◆
Insert the test strip within 2 minutes of applying
blood.
Note:
If you continue to get any error message, com-
pare the colour of the test strip confirmation dot to the
Colour Chart on the test strip vial. If the glucose level is
very low (
2.8
mmol/L) or very high (
19.4
mmol/L),
follow the advice of your Healthcare Professional.
◆
Clean the meter and repeat the test with a new test
strip. See
Caring for Your Meter
for further informa-
tion.
2
.
If these actions do not resolve the error, call the
OneTouch
®
Customer Care Line at
1 800 663
–
5521
.
The meter detected
a problem with the
colour of the test
strip.
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