5 Troubleshooting
Troubleshooting
51
Trouble
shoo
ting
5
Troubleshooting
General
Symptom
Cause & Solution
The Power does not turned on.
y
Plug the power cord into the wall outlet securely.
The connected USB storage
device is not recognized.
y
Try using different USB cable, some USB cables may not support
enough current for normal USB operation.
y
If you use a USB extension cable or USB HUB, the USB devices may
not be recognized.
y
A USB device which requires additional program installation when
you have connected it to a computer is not supported.
y
This unit supports only USB Flash Drive and USB External HDD with
FAT32 or NTFS format.
Cannot play video, photo or
audio files.
y
The files are not recorded in a format that the unit can play.
y
The unit does not support the codec of the video file.
The remote control does not
work properly.
y
The remote control is not pointed at the remote sensor of the unit.
y
The remote control is too far from the unit.
y
There is an obstacle in the path of the remote control and the unit.
y
The batteries in the remote control are exhausted.
The unit is plugged in, but the
power will not turn on or off.
You can reset the unit as follows.
y
Unplug the power cord, wait at least five seconds, and then plug it in
again.
The unit is not operating
normally.
