Reference
49
Reference
Troubleshooting
This section provides useful information to help you to resolve any difficulty you might have with your LG IP device. Fault symptoms, pos-
sible causes and remedial actions are provided here.
IP Setting problems
ARP/Ping: Disconnect and reconnect the power to the network camera. The device should get the IP within 2 minutes.
•
Ping your camera: Open the command prompt on your computer, type ping with the IP address of the network device. The reply
•
obtained by this command provides explanation for the cause of the problem.
1. bytes = 32 time = 2 ms indicates that the IP address is already used and cannot reuse the same. A new IP address needs to be
obtained.
2. Destination host unreachable: indicates that the network device and your computer do not fall in the same subnet hence needs to
get a new IP address. Contact the system administrator for the required help.
3. Request timed out: Indicates that the IP is free as it is not used by anyone and the network device can obtain this.
IP Conflicts: If the LG network device is set with a static IP address and if the DHCP option is set then there may be IP’s same as the net-
•
work device and other network partner. Hence set the static IP address to 0.0.0.0 to resolve this conflict.
Cannot access the camera from browser:
Reconnect the network camera with power and check the ping operation to know if the IP is used by others.
•
Disable the proxy setting in the Browser if you are using a proxy server.
•
Check for proper cabling and network connections, try to ping after verifying the connectivity.
•
Sometimes when HTTPS is enabled, we would be checking the URL with http, in this case manually change the URL to the http/https
•
accordingly.
Verify the DNS and Gateway settings if the IP address is assigned statically to the network device.
•
Summary of Contents for LVW900 series
Page 20: ...20 Connections A ...