LG GBB940BMQZT, Owner'S Manual

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25
Symptoms Reason Solution
Your home appliance
and smartphone is not
connected to the
Wi-Fi network.
The password for the Wi-Fi that
you are trying to connect to is
incorrect.
• Find the Wi-Fi network connected to your
smartphone and remove it, then register
your appliance on LG SmartThinQ.
Mobile data for your smartphone
is turned on.
• Turn off the Mobile data of your
smartphone and register the
appliance using the Wi-Fi network.
The wireless network name (SSID)
is set incorrectly.
• The wireless network name (SSID) should
be a combination of English letters and
numbers. (Do not usespecial characters.)
The router frequency is not
2.4 GHz.
• Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the applianceto the
wireless router. To check the router
frequency, check with your Internet service
provider or the router manufacturer.
EN
The distance between the
appliance and the router is too far.
• If the distance between the appliance and
the router is too far, the signal may be
weak and the connection may not be
configured correctly. Move the location of
the router so that it is closer to the
appliance.