Repeating defects appear on prints
Action
Yes
No
Step 1
Measure the distance between the defects.
Check for a distance between the defects that equals:
•
97 mm (3.82 in.)
•
47 mm (1.85 in.)
•
38 mm (1.5 in.)
Is the distance between defects equal to one of the listed measurements?
Go to step 2.
1
Check if the
distance between
the defects equal
to 80 mm (3.15 in.)
2
Take note of the
distance, and then
contact
customer
support
at
http://support.le
xmark.com
or
your service
representative.
Step 2
Replace the imaging unit, and then resend the print job.
Do the repeating defects still appear?
Contact
customer
support
at
http://support.lexma
rk.com
or your service
representative.
The problem is solved.
Shadow images appear on prints
Action
Yes
No
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2.
Load paper with the
correct paper type and
weight in the tray.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 3.
Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.
Troubleshooting
263
