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Lexmark XC2235, User Manual

The Lexmark XC2235 is a cutting-edge multifunction printer designed to streamline your office productivity. Enhance your workflow with this high-performance device that offers exceptional print quality, scanning capabilities, and fast printing speeds. You can easily access the comprehensive User Manual for the Lexmark XC2235 at manualshive.com, providing step-by-step instructions and troubleshooting assistance—all available for free download.

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13

Close door B.

14

Close door A.

Moving the printer

Moving the printer to another location

CAUTION—POTENTIAL INJURY: 

If the printer weight is greater than 20 kg (44 lb), then it may require

two or more people to lift it safely.

CAUTION—POTENTIAL INJURY: 

To avoid the risk of fire or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: 

When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

•

Make sure that all doors and trays are closed.

•

Turn off the printer, and then unplug the power cord from the electrical outlet.

•

Disconnect all cords and cables from the printer.

•

If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.

•

If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.

Maintaining the printer

193

Summary of Contents for XC2235

Page 1: ...CX421 CX522 CX622 CX625 MC2325 MC2425 MC2535 MC2640 XC2235 XC4240 MFPs User s Guide February 2021 www lexmark com Machine type 7529 Models 081 230 238 436 486 496 636 638 686 698 836 838 898 ...

Page 2: ...625 and XC4240 MFPs 19 Understanding the status of the power button and indicator light 19 Setting up and using the home screen applications 21 Using the home screen 21 Customizing the home screen 22 Supported applications 22 Setting up Card Copy 22 Creating a shortcut 23 Using Display Customization 23 Setting up Scan Center 24 Setting up Device Quotas 24 Using QR Code Generator 25 Configuring Eco ...

Page 3: ... type 31 Configuring Universal paper settings 31 Loading trays 31 Loading the multipurpose feeder 33 Loading the manual feeder 34 Linking trays 36 Paper support 37 Supported paper sizes 37 Supported paper types 39 Supported paper weights 40 Printing 42 Printing from a computer 42 Printing from a mobile device 42 Printing from a flash drive 43 Supported flash drives and file types 44 Configuring confiden...

Page 4: ...ail shortcut 59 Faxing 61 Using the automatic document feeder and scanner glass 61 Setting up the printer to fax 61 Sending a fax 70 Scheduling a fax 71 Creating a fax destination shortcut 71 Changing the fax resolution 72 Adjusting the fax darkness 72 Printing a fax log 72 Blocking junk faxes 73 Holding faxes 73 Forwarding a fax 73 Scanning 74 Using the automatic document feeder and scanner glass...

Page 5: ... 163 Erasing printer memory 163 Erasing printer hard disk memory 164 Encrypting the printer hard disk 164 Restoring factory default settings 164 Statement of Volatility 164 Maintaining the printer 166 Configuring supply notifications 166 Setting up e mail alerts 166 Viewing reports 166 Adjusting the speaker volume 167 Networking 168 Cleaning printer parts 172 Ordering parts and supplies 176 Replacin...

Page 6: ... 210 Print quality problems 210 Printing problems 211 The printer is not responding 235 Unable to read flash drive 236 Enabling the USB port 236 Network connection problems 237 Hardware options problems 239 Issues with supplies 241 Paper feed problems 242 Color quality problems 246 E mailing problems 249 Faxing problems 250 Scanning problems 255 Contacting customer support 261 Upgrading and migrati...

Page 7: ...Y Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of fire property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the powe...

Page 8: ...20 kg 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate floor standing...

Page 9: ...ted and approved to meet strict global safety standards with the use of specific manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the p...

Page 10: ...solving problems Information Center Go to https infoserve lexmark com How to videos Go to https infoserve lexmark com idv Help Menu Pages Access the guides on the printer firmware or go to http support lexmark com Touch Screen Guide Go to http support lexmark com Setting up and configuring the accessibility features of your printer Lexmark Accessibility Guide Go to http support lexmark com Help info...

Page 11: ...documentation that came with the printer or go to http support lexmark com Selecting a location for the printer Leave enough room to open trays covers and doors and to install hardware options Set up the printer near an electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet tha...

Page 12: ...ature to prevent instability causing possible injury For more information on supported configurations see www lexmark com multifunctionprinters CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed Depending on your printer model you can configure your printer by adding an optional 650 sheet duo tray or both the 650 shee...

Page 13: ...ay 6 Optional 650 sheet duo tray Note This tray is available only in some printer models 7 Optional 550 sheet tray Note This tray is available only in some printer models 8 Manual feeder 9 Control panel Note The appearance may vary depending on your printer model Learning about the printer 13 ...

Page 14: ...phone network For users in Australia the cord must be approved by the Australian Communications and Media Authority Warning Potential Damage To avoid loss of data or printer malfunction do not touch the USB cable any wireless network adapter or the printer in the areas shown while actively printing Use the To 1 LINE port Note Available only in some printer models Connect the printer to an active t...

Page 15: ...n some printer models Attach a keyboard or any compatible option 5 USB printer port Connect the printer to a computer 6 Ethernet port Connect the printer to a network Finding the printer serial number 1 Open door A Learning about the printer 15 ...

Page 16: ...2 Locate the serial number at the left side of the printer Learning about the printer 16 ...

Page 17: ...n input field 7 Power button Turn on or turn off the printer Note To turn off the printer press and hold the power button for five seconds Set the printer to Sleep or Hibernate mode Wake the printer from Sleep or Hibernate mode 8 Stop or Cancel button Stop the current printer task 9 Start button Start a printer task depending on which mode is selected 10 Pause button Place a dial pause in a fax numb...

Page 18: ...nds Set the printer to Sleep or Hibernate mode Wake the printer from Sleep or Hibernate mode 5 Clear all or Reset button Reset the default settings of a function such as copying faxing or scanning 6 Stop or Cancel button Stop the current printer task 7 Start button Start a job depending on which mode is selected 8 Pause button Place a dial pause in a fax number 9 Backspace button Move the cursor b...

Page 19: ...ause in a fax number 6 Start button Start a job depending on which mode is selected 7 Clear all or Reset button Reset the default settings of a function such as copying faxing or scanning 8 Stop or Cancel button Stop the current printer task 9 Backspace button Move the cursor backward and delete a character in an input field 10 Indicator light Check the status of the printer 11 Volume buttons Adjus...

Page 20: ...The printer requires user intervention Power button light Printer status Off The printer is off ready or processing data Solid amber The printer is in Sleep mode Blinking amber The printer is in Hibernate mode Using the control panel 20 ...

Page 21: ...never the printer requires intervention to continue processing View more information on the printer warning or message and on how to clear it Note You can also access this setting by touching the top section of the home screen 7 USB Drive Print photos and documents from a flash drive Scan photos and documents to a flash drive 8 Job Queue Show all the current print jobs Note You can also access this ...

Page 22: ...tions Application Printer models Scan Center CX522 CX622 CX625 MC2535 MC2640 XC2235 XC4240 Shortcut Center CX522 CX622 CX625 MC2535 MC2640 XC2235 XC4240 Card Copy CX522 CX622 CX625 MC2535 MC2640 XC2235 XC4240 Display Customization CX522 CX622 CX625 MC2535 MC2640 XC2235 XC4240 Cloud Connector MC2535 MC2640 XC2235 XC4240 Customer Support XC2235 XC4240 Device Quotas XC2235 XC4240 QR Code XC2235 XC424...

Page 23: ...nction is not supported 3 Configure the settings and then touch Save 4 Type a unique shortcut name Note To avoid clipped names on the home screen type only up to 25 characters 5 Touch OK The application automatically generates a unique shortcut number To launch the shortcut press and then the shortcut number Using Display Customization Before using the application make sure to do the following From...

Page 24: ...errors occur Only destinations created from the Embedded Web Server are saved For more information see the documentation that came with the solution 3 Apply the changes Setting up Device Quotas Notes This application is supported only in some printer models For more information see Supported applications on page 22 You may need administrative rights to access the application 1 Open a web browser a...

Page 25: ...sable it to load the web page correctly 2 Click Apps QR Code Generator Configure 3 Do either of the following Select a default QR code value Type a QR code value 4 Apply the changes Configuring Eco Settings Note This application is supported only in some printer models For more information see Supported applications on page 22 1 From the home screen touch Eco Settings 2 Configure the Eco Mode setting...

Page 26: ...ting bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web 1 Open a web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it ...

Page 27: ...s of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Bookmark Setup Add Folder and then type a unique name for the folder Note To limit access to the folder enter a PIN 3 Click Save Notes You can create folders or bookmarks inside a folder To create a bookmark see Creating bookmarks on page 26 T...

Page 28: ... of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 Do either of the following From the Contacts section click a contact name and then edit the information From the Contact Groups section click a group name and then edit the information 4 Apply the changes Deleting contacts or gro...

Page 29: ...From the control panel 1 Press and hold the 5 key until you hear a voice message 2 Select OK From the keyboard 1 Press and hold the 5 key until you hear a voice message 2 Press Tab to navigate the focus cursor to the OK button and then press Enter Notes Voice Guidance is also activated when you insert headphones into the headphone jack To adjust the volume use the volume buttons at the bottom part...

Page 30: ...en left Exit an application and return to the home screen Swipe down then left Cancel a job Go back to the previous setting Exit the screen that appears without changing any setting or value Swipe up then down Repeat a spoken prompt Using the keyboard on the display Do one or more of the following Drag a finger over the key to announce the character Lift the finger to enter or type the character in ...

Page 31: ...s Paper Media Configuration Universal Setup For non touch screen printer models press to navigate through the settings 2 Configure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid paper jams do not remove trays while the printer is busy 2 Adjust the guides t...

Page 32: ...t the paper Notes Load letterhead faceup with the header toward the front of the tray for one sided printing Load letterhead facedown with the header toward the back of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper fill indicator Loading paper and specialty media 32 ...

Page 33: ...ntrol panel to match the paper loaded Loading the multipurpose feeder 1 Open the multipurpose feeder Note The multipurpose feeder is available only in some printer models 2 Adjust the guide to match the size of the paper that you are loading Loading paper and specialty media 33 ...

Page 34: ...e entering the printer last for two sided printing Load envelopes with the flap side up and against the right side of the paper guide Warning Potential Damage Do not use envelopes with stamps clasps snaps windows coated linings or self stick adhesives 5 From the control panel set the paper size and paper type to match the paper loaded Loading the manual feeder 1 Adjust the edge guides to match the ...

Page 35: ...h the printable side facedown and the top edge entering the printer first for one sided printing Load letterhead with the printable side faceup and the top edge entering the printer last for two sided printing Load envelope with the flap side up and against the right side of the paper guide 3 Feed the paper until its leading edge gets pulled in Warning Potential Damage To avoid paper jams do not for...

Page 36: ...g 4 From the control panel navigate to Settings Device Maintenance Config Menu Tray Configuration 5 Set Tray Linking to Automatic Note To unlink trays make sure that no trays have the same paper size and paper type settings Warning Potential Damage The temperature of the fuser varies according to the specified paper type To avoid printing issues match the paper type setting in the printer with the pa...

Page 37: ...148 mm 4 13 x 5 83 in X X X JIS B5 182 x 257 mm 7 17 x 10 1 in X Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in Executive 184 2 x 266 7 mm 7 25 x 10 5 in X Oficio Mexico 215 9 x 340 4 mm 8 5 x 13 4 in 1 Load this paper size into tray 1 and the manual feeder with the long edge entering the printer first 2 Load this paper size into tray 2 tray 3 and the multipurpose feeder with...

Page 38: ...10 x 250 mm to 215 9 x 355 6 mm 8 27 x 9 84 in to 8 5 x 14 in 7 3 4 Envelope 98 4 x 190 5 mm 3 875 x 7 5 in X X X 9 Envelope 98 4 x 225 4 mm 3 875 x 8 9 in X X X 1 Load this paper size into tray 1 and the manual feeder with the long edge entering the printer first 2 Load this paper size into tray 2 tray 3 and the multipurpose feeder with the short edge entering the printer first 3 When Universal is ...

Page 39: ...er with the short edge entering the printer first 3 When Universal is selected the page is formatted for 215 9 x 355 6 mm 8 5 x 14 in unless the size is specified by the software application 4 Load narrow paper with the short edge entering the printer first 5 When Other Envelope is selected the page is formatted for 215 9 x 355 6 mm 8 5 x 14 in unless the size is specified by the software application ...

Page 40: ...F supports 52 120 g m2 14 32 lb bond paper Paper type and weight Standard 250 sheet tray Manual feeder Optional 650 sheet duo tray Optional 550 sheet tray Two sided printing 550 sheet tray Multipurpose feeder Light paper1 60 74 9 g m2 grain long 16 19 9 lb bond Plain paper 75 90 3 g m2 grain long 20 24 lb bond Heavy paper 90 3 105 g m2 grain long 24 1 28 lb bond 1 Paper less than 75 g m2 20 lb mus...

Page 41: ...m2 35 lb bond X Envelopes4 5 60 105 g m2 16 28 lb bond X X X 1 Paper less than 75 g m2 20 lb must be printed with Paper Type set to Light Paper Failure to do so may cause excessive curl which can lead to feeding errors especially in more humid environments 2 Labels and other specialty media are supported for occasional use and must be tested for acceptability 3 Paper labels up to 105 g m2 28 lb bo...

Page 42: ...e the documentation that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Mopria Print Service Mopria Print Service is a mobile printing solution for mobile devices running on AndroidTM version 5 0 or later It allows you to print directly to any Mopria certified printer Note Make sure that you download the Mopria Print Service application from th...

Page 43: ...ocument Printing from a mobile device using Wi Fi Direct Wi Fi Direct is a printing service that lets you print to any Wi Fi Direct ready printer Note Make sure that the mobile device is connected to the printer wireless network For more information see Connecting a mobile device to the printer on page 170 1 From your mobile device launch a compatible application or select a document from your file...

Page 44: ...d loss of data or printer malfunction do not touch the flash drive or the printer in the area shown while actively printing reading or writing from the memory device Supported flash drives and file types Flash drives Lexar JumpDrive S70 16GB and 32GB SanDisk Cruzer 16GB and 32GB PNY Attache 16GB and 32GB Notes The printer supports high speed USB flash drives with full speed standard USB flash drives mu...

Page 45: ... the expiration time for a repeat print job Note Repeat held jobs are stored in the printer memory for reprinting Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the expiration time that the printer stores p...

Page 46: ...en choose File Print 2 Select a printer and then from the drop down menu following the Orientation menu choose PIN Printing 3 Enable Print with PIN and then enter a four digit PIN 4 Click Print 5 From the printer control panel release the print job Navigate to Held jobs select your computer name Confidential enter the PIN select the print job Print For non touch screen printer models press to navig...

Page 47: ...Touch Print and then select a file If necessary change the settings Note Make sure to select a supported file 4 Print the document Printing a font sample list 1 From the control panel navigate to Settings Reports Print Print Fonts For non touch screen printer models press to navigate through the settings 2 Select a font sample Printing a directory list From the control panel navigate to Settings Rep...

Page 48: ...nt facedown in the corner with the arrow Making a copy 1 Load an original document into the ADF tray or on the scanner glass Note To avoid a cropped image make sure that the original document and the output have the same paper size 2 From the control panel select Copy and then specify the number of copies If necessary adjust the other settings 3 Copy the document Note To make a quick copy from the...

Page 49: ...the control panel navigate to Copy Settings Paper Setup For non touch screen printer models press to navigate through the settings 3 Adjust the settings 4 Copy the document Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Copy Settings Scale specify a scale value For non touch screen printer models press to navi...

Page 50: ...ages Per Side For non touch screen printer models press to navigate through the settings 3 Adjust the settings 4 Copy the document Creating a copy shortcut Note You may need administrative rights to create a shortcut 1 Open a web browser and then type the printer IP address in the address field Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separ...

Page 51: ... the e mail SMTP settings Configure the Simple Mail Transfer Protocol SMTP settings to send a scanned document through e mail The settings vary with each service provider For more information see supported e mail service providers Before you begin make sure that the printer is connected to a network Using the Settings menu in the printer 1 From the control panel navigate to Settings E mail E mail S...

Page 52: ...l mail 126 com NetEase Mail mail 163 com NetEase Mail mail yeah net Outlook Live QQ Mail Sina Mail Sohu Mail Yahoo Mail Zoho Mail Notes If you encounter errors using the settings provided then contact your e mail service provider For e mail service providers that are not on the list contact your provider AOL Mail Setting Value Primary SMTP Gateway smtp aol com Primary SMTP Gateway Port 587 Use SSL...

Page 53: ...ion is enabled on your Google account To enable two step verification go to the Google Account Security page log in to your account and then from the Signing in to Google section click 2 Step Verification Setting Value Primary SMTP Gateway smtp gmail com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your e mail address SMTP Server Authentication...

Page 54: ...ck Generate Password Mail com Setting Value Primary SMTP Gateway smtp mail com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Account password NetEase Mail mail 126 com Note Make sure t...

Page 55: ...rt 465 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization password Note The authorization password is provided when IMAP SMTP service or POP3 SMTP service is enabled NetEase Mail mail yeah net Note Make su...

Page 56: ...Password Account password or app password Notes For accounts with two step verification disabled use your account password For accounts with two step verification enabled use an app password To create an app password go to the Outlook Live Account Management page and then log in to your account QQ Mail Note Make sure that the SMTP service is enabled on your account To enable the service from the QQ ...

Page 57: ... address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Authorization code Note To create an authorization code from the e mail home page click Settings More settings User end POP IMAP SMTP and then enable Authorization code status Sohu Mail Note Make sure that the SMTP service is enabled on your account ...

Page 58: ... page log in to your account and then click Generate app password Zoho Mail Setting Value Primary SMTP Gateway smtp zoho com Primary SMTP Gateway Port 587 Use SSL TLS Required Require Trusted Certificate Disabled Reply Address Your e mail address SMTP Server Authentication Login Plain Device Initiated E mail Use Device SMTP Credentials Device UserID Your e mail address Device Password Account passw...

Page 59: ...a proxy server then temporarily disable it to load the web page correctly b Click Shortcuts Add Shortcut c From the Shortcut Type menu select E mail and then configure the settings d Apply the changes 2 Load an original document into the ADF tray or on the scanner glass 3 From the control panel navigate to Shortcuts E mail For non touch screen printer models press to navigate through the settings 4...

Page 60: ...3 From the Shortcut Type menu select E mail and then configure the settings 4 Apply the changes E mailing 60 ...

Page 61: ...such as postcards or photos transparencies photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Setting up the printer to fax Notes The following connection methods are applicable only in some countries or regions During the initial printer setup clear the fax function check box and any other function you plan to set up later and then select...

Page 62: ...e X CX625ade CX625adhe CX625de X MC2325adw MC2425adw MC2535adw MC2640adwe 1 Needs a subscription For more information go to https www etherfax net lexmark or contact the place where you purchased the printer 2 Needs an installed license bundle For more information contact the place where you purchased the printer Faxing 62 ...

Page 63: ...ome connection methods are applicable only in some countries or regions If the fax function is enabled and not fully set up then the indicator light may blink red If you do not have a TCP IP environment then use the control panel to set up fax Warning Potential Damage To avoid loss of data or printer malfunction do not touch cables or the printer in the area shown while actively sending or receivi...

Page 64: ...n contact etherFAX Make sure that you have registered your printer to the etherFAX portal For more information go to https www etherfax net lexmark The printer serial number is required on registration To locate the serial number see Finding the printer serial number on page 15 1 Open a web browser and then type the printer IP address in the address field Notes View the printer IP address on the ho...

Page 65: ...ax provider domain Notes If necessary configure the Reply Address Subject or Message fields To let the printer receive fax messages enable the device based fax receive setting Make sure that you have a device based fax configured 6 Click Save 7 Click Fax Server E mail Settings and then do either of the following Enable Use E mail SMTP Server Note If the E mail SMTP settings are not configured then see...

Page 66: ...printer 2 Connect the other end of the cable to an active analog telephone wall jack Notes You can set the printer to receive faxes automatically set Auto Answer to On or manually set Auto Answer to Off If you want to receive faxes automatically then set the printer to pick up on a specified number of rings Setup 2 Printer is sharing the line with an answering machine Note If you subscribe to a dis...

Page 67: ...s apply only to printers that have EXT and line ports Connect one end of the telephone cable to the line port of the printer Connect the other end of the cable to an active analog wall jack Connect the answering machine to the telephone port of the printer Faxing 67 ...

Page 68: ...jacks and plugs Note These instructions apply only to printers that support analog fax For more information see Supported fax on page 62 CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock...

Page 69: ...the printer Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non RJ 11 wall jack 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to the RJ 11 adapter and then connect the adap...

Page 70: ...el navigate to Settings Device Preferences Date and Time Configure For non touch screen printer models press to navigate through the settings 2 Configure the settings Configuring daylight saving time Note Make sure that fax is configured For more information see Setting up the printer to fax on page 61 1 From the control panel navigate to Settings Device Preferences Date and Time Configure For non touc...

Page 71: ...ent number If necessary configure other fax settings 4 Send the fax Scheduling a fax Note Make sure that fax is configured For more information see Setting up the printer to fax on page 61 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Fax To enter the fax number Done For non touch screen printer models press to navigate through the setting...

Page 72: ...ate to Fax Resolution For non touch screen printer models press to navigate through the settings 3 Select a setting 4 Send the fax Adjusting the fax darkness Note Make sure that fax is configured For more information see Setting up the printer to fax on page 61 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Fax Darkness For non touch scree...

Page 73: ... Note Make sure that fax is configured For more information see Setting up the printer to fax on page 61 1 Create a destination shortcut a Open a web browser and then type the printer IP address in the address field Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temp...

Page 74: ...nning to a computer Before you begin make sure that The printer firmware is updated For more information see Updating firmware on page 274 The computer and the printer are connected to the same network For Windows users Using Lexmark ScanBack Utility 1 From the computer run Lexmark ScanBack Utility and then click Next Note To download the utility go to www lexmark com downloads 2 Click Setup and the...

Page 75: ...ndows Fax and Scan 3 From the Source menu select a scanner source 4 If necessary change the scan settings 5 Scan the document For Macintosh users Note Make sure that the printer is added to the computer For more information see Adding printers to a computer on page 272 1 Load an original document into the automatic document feeder or on the scanner glass 2 From the computer do either of the follow...

Page 76: ...en configure the settings d Apply the changes 2 Load an original document into the ADF tray or on the scanner glass 3 From the control panel press and the shortcut number that you created 4 Scan the document Creating an FTP shortcut Note You may need administrative rights to create a shortcut 1 Open a web browser and then type the printer IP address in the address field Notes View the printer IP add...

Page 77: ...just the settings if necessary Note If the USB Drive screen does not appear then select USB Drive on the control panel 4 Scan the document Warning Potential Damage To avoid loss of data or printer malfunction do not touch the flash drive or the printer in the area shown while actively printing reading or writing from the memory device Scanning 77 ...

Page 78: ... From the home screen touch Cloud Connector 3 Select a cloud service provider and then select a profile Note For more information on creating a Cloud Connector profile see Creating a Cloud Connector profile on page 26 4 Touch Scan and then assign a filename and destination folder 5 Touch Scan Here If necessary change the scan settings 6 Scan the document Scanning 78 ...

Page 79: ... Defaults Fax Fax Defaults E mail E mail Setup E mail Defaults Web Link Setup FTP FTP Defaults USB Drive Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Wi Fi Direct Ethernet TCP IP SNMP IPSec 802 1x LPD Configuration HTTP FTP Settings ThinPrint USB Security Login Methods Schedule USB Devices Security Audit Log Login Restrictions Confidential Print Setup Disk Encryption Er...

Page 80: ...p wizard Keyboard Keyboard Type List of languages Select a language as a keyboard type Notes All the Keyboard Type values may not appear or may require special hardware to appear This menu item appears only in some printer models Displayed information Display Text 1 IP Address Display Text 2 Date Time Custom Text 1 Custom Text 2 Specify the information to appear on the home screen Note Custom Text...

Page 81: ...und Removal On Off Specify whether background removal is allowed Allow Custom Job scans On Off Scan multiple jobs to one file One Page Flatbed Scanning On Off Set copies from the scanner glass to only one page at a time Audio Feedback Button Feedback On Off Enable audio feedback for button presses panel interactions paper loaded prompts and error notifications Note This menu item appears only in som...

Page 82: ...rkness 1 10 8 Determine the lightness or darkness of text images Copy Sides 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify the scanning behavior based on the original document Copy Pages per Side Off 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Specify the scanning behavior based on the original document Copy Darkness 1 9 5 Determine th...

Page 83: ...only in some printer models ADF Loaded Beep Off On Enable a sound when loading paper into the ADF Alarm Control Off Single Continuous Set the number of times that the alarm sounds when the printer requires user intervention Note This menu item appears only in some printer models Supplies Show Supply Estimates Show estimates Do not show estimates Show the estimated status of the supplies Supplies C...

Page 84: ... printer times out if the SMTP server does not respond Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Reply Address Specify a reply address in the e mail Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Always use SMTP default Reply Address Off On Use the SMTP default Reply Address Note This menu item appears only in...

Page 85: ...r models E mail Alerts Setup E mail Setup Use Active Directory Device Credentials Off On Enable user credentials and group designations to connect to the SMTP server Note This menu item appears only in some printer models E mail Alerts Setup E mail Setup Device Userid Specify the user ID to connect to the SMTP server Note This menu item appears only in some printer models E mail Alerts Setup E mai...

Page 86: ...r Set the printer to restart when an error occurs Error Prevention Auto Reboot Max Auto Reboots 1 20 2 Set the number of automatic reboots that the printer can perform Error Prevention Auto Reboot Auto Reboot Window 1 525600 720 Set the number of seconds before the printer performs an automatic reboot Error Prevention Auto Reboot Auto Reboot Counter Show a read only information of the reboot count...

Page 87: ...ctory default setting Power Management Menu item Description Sleep Mode Profile Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing Set the printer to stay in Ready mode or return to Sleep mode after printing Timeouts Sleep Mode 1 120 minutes 15 Set the idle time before the printer begins operating in Sleep mode Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours ...

Page 88: ...risk next to a value indicates the factory default setting Accessibility Note This menu appears only in some printer models Menu item Description Duplicate Key Strike Interval 0 5 0 Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard Key Repeat Initial Delay 0 25 5 1 Set the initial length of delay in seconds before a repeating key starts repe...

Page 89: ...speech rate Note This menu item appears only when a headphone or a speaker is attached to the printer Note An asterisk next to a value indicates the factory default setting Restore Factory Defaults Menu item Description Restore Settings Restore all settings Restore printer settings Restore network settings Restore app settings Restore the printer factory default settings Note Restore app settings ...

Page 90: ... that the user fills when a prompt to load paper or envelope appears Notes The multipurpose feeder is available only in some printer models For Multipurpose Feeder to appear set Configure MP to Cassette from the Paper menu Tray Configuration Action for Prompts Prompt user Continue Use current Set the printer to resolve paper or envelope related change prompts Reports Menu Settings Page Event Log Even...

Page 91: ...ion Black Only Mode Off On Print color content in grayscale Print Configuration Color Trapping Off 1 2 3 4 5 Enhance the printed output to compensate for misregistration in the printer Print Configuration Font Sharpening 0 150 24 Set a text point size value below which the high frequency screens are used when printing font data For example if the value is 24 then all fonts sized 24 points or less us...

Page 92: ...that were remotely installed Device Operations Automatically Display Error Screens Off On Show existing error messages on the display after the printer remains inactive on the home screen for a length of time equal to the Screen Timeout setting Device Operations Honor orientation on fast path copy On Off Enable the printer to use the orientation setting under the Copy menu when sending quick copy ...

Page 93: ...ner Configuration Scanner Manual Registration Front ADF Registration Rear ADF Registration Flatbed Registration Manually register the flatbed and ADF after replacing the ADF scanner glass or controller board Scanner Configuration Edge Erase Flatbed Edge Erase 0 6 3 ADF Edge Erase 0 6 3 Set the size in millimeters of the no print area around an ADF or flatbed scan job Scanner Configuration ADF Deskew AD...

Page 94: ...t of Service Erase Sanitize all information on nonvolatile memory Sanitize all information on hard disk Erase all printer and network settings Clear all settings and applications that are stored in the printer memory or hard disk Note Sanitize all information on hard disk appears only in printers with a hard disk installed Visible Home Screen Icons Note This menu appears only in some printer model...

Page 95: ...int Layout Menu item Description Sides 1 sided 2 sided Specify whether to print on one side or two sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper long edge or short edge is bound when performing two sided printing Note Depending on the option selected the printer automatically offsets each printed information of the page to bind the job correctly Blank Pages P...

Page 96: ...tation of a multiple page document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Copies 1 9999 1 Specify the number of copies for each print job Print Area Normal Fit to page Whole Page Set the printable area on a sheet of paper Note An asterisk next to a value indicates the factory default setting Setup Menu item Descrip...

Page 97: ...s fonts and macros when it receives a job that requires more than the available memory Notes When set to Off the printer retains downloaded resources only until memory is needed Resources associated with the inactive printer language are deleted When set to On the printer preserves all the permanent downloaded resources across all language switches When necessary the printer shows memory full mess...

Page 98: ...orrection Off Auto Manual Color Correction Content Modify the color settings used to print documents Notes Off sets the printer to receive the color correction from the software Auto sets the printer to apply different color profiles to each object on the printed page Manual allows the customization of the RGB or CMYK color conversions applied to each object on the printed page Color Correction Con...

Page 99: ...og E mail Delete Current Log Post Current Log Post Delete Current Log Specify how the printer responds when the frequency threshold expires Note The value defined in Accounting Log Frequency determines when this action is triggered Log Near Full Level Off On Specify the maximum size of the log file before the printer executes the Log Action at Near Full Log Action at Near Full None E mail Current Lo...

Page 100: ...the TCP IP menu is used as the default log file prefix Note An asterisk next to a value indicates the factory default setting XPS Menu item Description Print Error Pages Off On Print a test page that contains information on errors including XML markup errors Minimum Line Width 1 30 2 Set the minimum stroke width Notes Jobs printed in 1200 dpi use the value directly Jobs printed in 4800 CQ use half t...

Page 101: ...emory for the requested font before searching the flash memory or printer hard disk Flash Disk sets the printer to search the flash memory or printer hard disk for the requested font before searching the printer memory This menu item appears only when a flash memory or printer hard disk is installed Wait Timeout Off On 40 seconds Set the printer to wait for more data before canceling a print job Note...

Page 102: ...obs printed in 4800CQ use half the value PCLXL Minimum Line Width 1 30 2 A4 Width 198 mm 203 mm Set the width of the logical page on A4 size paper Note Logical page is the space on the physical page where data is printed Auto CR after LF Off On Set the printer to perform a carriage return after a line feed control command Note Carriage return is a mechanism that commands the printer to move the po...

Page 103: ...cale 1 400 100 Scale HTML documents Orientation Portrait Landscape Set the page orientation for HTML documents Margin Size 8 255 mm 19 Set the page margin for HTML documents Backgrounds Do Not Print Print Print background information or graphics for HTML documents Note An asterisk next to a value indicates the factory default setting Image Menu item Description Auto Fit On Off Select the best avai...

Page 104: ... only appears when Configure MP is set to Cassette Paper Size Type Tray x Multipurpose Feeder Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source Substitute Size Off Statement A5 Letter A4 All Listed Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source Notes Off prompts the user to load the required pap...

Page 105: ...e portrait height of the universal paper Feed Direction Short Edge Long Edge Set the printer to pick paper from the short edge or long edge direction Note Long Edge appears only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Custom Scan Sizes Menu item Description Custom Scan Size x Scan Size Name Width 1 8 5...

Page 106: ...to Graphics Improve the output result based on the content of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the source of the original document Sides 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify the scanning behavior based on the original document Note...

Page 107: ...inting multiple pages on a single page Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Print multiple copies in sequence Copy from Size List of paper sizes Set the paper size of the original document Notes Letter is the U S factory default setting A4 is the international factory default setting This menu item may vary depending on your printer model Copy to Source Tray x 1 Multipurpose Feeder Auto Size Mat...

Page 108: ...anced Imaging Menu item Description Color Balance 4 to 4 0 Adjust the amount of toner being used in each color Color Dropout None Red Green Blue Default Red Threshold 0 255 128 Default Green Threshold 0 255 128 Default Blue Threshold 0 255 128 Specify which color to drop during scanning and adjust the dropout setting for that color Auto Color Detect Color Sensitivity 1 9 5 Area Sensitivity 1 9 5 S...

Page 109: ...e Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative image of the original document Shadow Detail 4 to 4 0 Adjust the amount of shadow detail visible on a scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original document Sharpness 1 5 3 Adjust the sharpness of a scanned image Note An asterisk next to a value indicate...

Page 110: ...default setting may vary Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine Fax Number Identify your fax number Fax ID Fax Name Fax Number Notify fax recipients of your fax name or fax number Enable Manual Fax Off On Set the printer to fax manually Notes This menu item requires a line splitter and a telephone handset Use a regular telephone line to answer an in...

Page 111: ...ection Off On Determine whether a telephone line is connected to the correct port on the printer Note Detection takes place when turning on the printer and before each call Enable Extension in Use Support Off On Determine whether a telephone line is used by another device such as another phone on the same line Note Detection takes place when turning on the printer and before each call Optimize Fax...

Page 112: ... Fine Super Fine Ultra Fine Set the resolution of the scanned image Note A higher resolution increases fax transmission time and requires more memory Original Size List of paper sizes Mixed Sizes Specify the size of the original document Orientation Portrait Landscape Specify the orientation of the original document Note This menu item appears only in some printer models Sides Off Short Edge Long ...

Page 113: ... offer multiple lines to outside callers Dial Mode Tone Pulse Specify the dial mode for incoming or outgoing faxes Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan Red 4 to 4 0 Magenta Green 4 to 4 0 Yellow Blue 4 to 4 0 Adjust the color intensity during scanning Color Dropout Color Dropout None Default Red Threshold 1...

Page 114: ...harpness 1 5 3 Adjust the sharpness of the scanned image Temperature 4 to 4 0 Specify whether to generate a cooler or warmer output Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Enable Color Fax Scans Off by Default On by Default Never Use Always Use Enable color scans for fax Automatic Redial 0 9 5 Adjust the number of redial attempts ...

Page 115: ...nding fax Custom Job Scanning Off On Turn on scanning of custom jobs by default Note This menu item appears only when a hard disk is installed Scan Preview Off On Show a preview of the scan on the display Note This menu item appears only when a hard disk is installed Adjust ADF Skew Off On Correct slight skew in the scanned image Auto Convert Color Faxes to Mono Faxes On Off Convert all outgoing c...

Page 116: ... printing Separator Sheet Source Tray X 1 Specify the paper source for the separator sheet Output Bin Standard Bin Specify the output bin for received faxes Fax Footer On Off Print the transmission information at the bottom of each page from a received fax Fax Footer Time Stamp Receive Print Print the time stamp at the bottom of each page from a received fax Staple Off 1 staple 2 staples Staple th...

Page 117: ...e or Triple Rings Only Set a distinctive ring pattern for incoming fax Auto Answer On Off Set the printer to receive fax automatically Manual Answer Code 0 9 9 Manually enter a code on the telephone number pad to begin receiving fax Notes This menu item appears only when the printer shares a line with a telephone This menu item appears only when you set the printer to receive fax manually Fax Forw...

Page 118: ...age Menu item Description Fax Cover Page Off by Default On by Default Never Use Always Use Configure the settings for the fax cover page Include To field Off On Include From field Off On From Include Message Field Off On Message Include Logo Off On Include Footer x Off On Footer x Note An asterisk next to a value indicates the factory default setting Understanding the printer menus 118 ...

Page 119: ...y x 1 Specify the paper source for printing logs Logs Display Remote Fax Name Dialed Number Identify the sender by remote fax name or fax number Enable Job Log On Off View a summary of all fax jobs Enable Call Log On Off View a summary of fax dialing history Log Output Bin Standard Bin Bin x Specify the output bin for printed logs Note An asterisk next to a value indicates the factory default sett...

Page 120: ...l Settings Menu item Description Use E mail SMTP Server On Off Use the Simple Mail Transfer Protocol SMTP settings for e mail in receiving and sending faxes Note When set to On all other settings of theFax Server E mail Settings menu are not shown Primary SMTP Gateway Type the IP address or host name of the primary SMTP server Primary SMTP Gateway Port 1 65535 25 Enter the port number of the prima...

Page 121: ...d E mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E mail address and Password Prompt user Specify whether credentials are required for user initiated e mail Use Active Directory Device Credentials Off On Enable user credentials and group destinations to connect to the SMTP server Device Userid Specify the user ID and password to connect to the SMTP server Devic...

Page 122: ...e Super Fine Ultra Fine Set the fax resolution Sides Off Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document Darkness 1 9 5 Set the darkness of the output Orientation Portrait Landscape Specify the orientation of text and graphics on the page Original Size List of paper sizes Set the paper size of the original document Notes Mixed Sizes...

Page 123: ... port number of your secondary or backup SMTP server SMTP Timeout 5 30 seconds 30 Set the time before the printer times out if the SMTP server does not respond Reply Address Specify a reply address in the e mail Always use SMTP default Reply Address On Off Always use the default reply address in the SMTP server Use SSL TLS Disabled Negotiate Required Specify whether to send e mail using an encrypt...

Page 124: ...sword to connect to the SMTP server Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol NTLM Domain Specify the domain name for the NTLM security protocol Disable SMTP server not set up error Off On Hide the SMTP server not set up error message Note An asterisk next to a value indicates the factory default setting E mail Defaults Menu item Description Subj...

Page 125: ...sion A 1a A 1b Highly Compressed Off On Secure Off On Searchable Off On Archival PDF A Off On Set the PDF format of the scanned image Content Type Text Text Photo Photo Graphics Improve the output result based on the content of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the original docu...

Page 126: ...of paper sizes Set the paper size of the original document Note Mixed Sizes is the factory default setting Sides Off Long Edge Short Edge Specify the page orientation of text and graphics when scanning a two sided document Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan to Red 4 to 4 0 Magenta to Green 4 to 4 0 Yellow...

Page 127: ...f a JPEG format scanned image Notes 5 reduces the file size but lessens the image quality 95 provides the best image quality but produces a large file size Contrast Best for content 0 1 2 3 4 5 Specify the contrast of the output Background Removal Background Detection Content based Fixed Level 4 to 4 0 Adjust the amount of background visible on a scanned image Note If you want to remove the backgrou...

Page 128: ... setting Admin Controls Menu item Description Max E mail Size 0 65535 0 Set the allowable file size for each e mail Size Error Message Specify an error message that the printer sends when an e mail exceeds its allowable file size Note You can type up to 1024 characters Limit Destinations Limit sending of e mail only to the specified list of domain names Note Use a comma to separate each domain Send M...

Page 129: ...er source for printing logs Custom Job Scanning Off On Turn on scanning of custom jobs by default Note This menu item appears only when a hard disk is installed Scan Preview Off On Show the scan preview on the display Note This menu item appears only when a printer hard disk is installed Allow Save as Shortcut Off On Save e mail addresses as shortcuts Note When set to Off the Save As Shortcut butt...

Page 130: ...pecify the file format for the scanned image Note The menu items may vary depending on your printer model Global OCR Settings Recognized Languages Auto Rotate Despeckle Auto Contrast Enhance Configure the settings for optical character recognition OCR Note This menu appears only if you have purchased and installed an OCR solution Note An asterisk next to a value indicates the factory default setting...

Page 131: ...original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the source of the original document Color Black and White Gray Color Auto Specify the color when scanning an image Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image Note An asterisk next to a value ind...

Page 132: ... scanned image Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance 4 to 4 0 Adjust the amount of toner used for each color in scan output Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0 255 128 Default Green Threshold 0 255 128 Default Blue Threshold 0 255 128 Specify which color to drop during scanning...

Page 133: ...to Content based If you want to remove image noise from a photo then set Background Detection to Fixed Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative image of the original document Shadow Detail 4 to 4 0 Adjust the amount of shadow detail visible on a scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original docum...

Page 134: ...can transmission Log Paper Source Tray x 1 Multipurpose Feeder Specify the paper source for printing FTP logs FTP Bit Depth 1 bit 8 bit Enable the Text Photo mode to have smaller file sizes by using 1 bit image Note This menu item appears only when Color is set to Gray Custom Job Scanning Off On Turn on scanning of custom jobs by default Note This menu item appears only when a hard disk is installe...

Page 135: ...ttings for optical character recognition OCR Note This menu appears only if you have purchased and installed an OCR solution PDF Settings PDF Version 1 3 1 4 1 5 1 6 1 7 Archival Version A 1a A 1b Secure Off On Archival PDF A Off On Set the PDF format for the scanned image Content Type Text Text Photo Graphics Photo Improve the output result based on the content of the original document Note An as...

Page 136: ...he scanned image Orientation Portrait Landscape Specify the orientation of text and graphics on the page Original Size List of paper sizes Set the paper size of the original document Notes Letter is the U S factory default setting A4 is the international factory default setting This menu item may vary depending on your printer model Sides Off Long edge Short edge Specify the page orientation of te...

Page 137: ...ntent 5 95 Set the quality of a JPEG format image Notes 5 reduces the file size but lessens the image quality 90 provides the best image quality but produces a large file size Contrast Best for content 0 1 2 3 4 5 Specify the contrast of the output Background Removal Background Detection Content based Fixed Level 4 to 4 0 Adjust the amount of background visible on a scanned image Note If you want to...

Page 138: ...enu item Description Text Default 5 95 75 Set the quality of text on a scanned image Text Photo Default 5 95 75 Set the quality of text or photo on a scanned image Photo Default 5 95 75 Set the quality of a photo on a scanned image Use Multi Page TIFF On Off Choose between single and multiple page TIFF files TIFF Compression LZW JPEG Set the compression for TIFF files Scan Bit Depth 1 bit 8 bit Enab...

Page 139: ...r Collate 1 1 1 2 2 2 1 2 3 1 2 3 Print multiple copies in sequence Sides 1 Sided 2 Sided Specify whether to print on one side or two sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper long edge or short edge is bound when performing two sided printing Note Depending on the option selected the printer automatically offsets each printed information of the page to b...

Page 140: ...printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Note The multipurpose feeder is available only in some printer models Blank Pages Do Not Print Print Specify whether to print blank pages in a print job Note An asterisk next to a value indicates the factory default setting Network Ports Network Overview Menu item Description Active Adapte...

Page 141: ...a value indicates the factory default setting Wireless Menu item Description Setup Using Mobile App Configure the wireless connection using the Lexmark Mobile Assistant app Setup On Printer Panel Choose Network Add Wi Fi Network Network Name Network Mode Wireless Security Mode Disabled Determine the wireless network that the printer connects to Note This menu item appears as Wireless Connection Set...

Page 142: ...SK Set the password for secure wireless connection Note This menu item appears only if Wireless Security Mode is set to WPA2 WPA Personal or WPA2 Personal WPA2 WPA Personal AES Enable wireless security through WPA2 WPA Note This menu item appears only if Wireless Security Mode is set to WPA2 WPA Personal 802 1x Encryption Mode WPA WPA2 Enable wireless security through 802 1x standard Note This men...

Page 143: ...addresses IPv6 All IPv6 Router Addresses Show all IPv6 router addresses Network Address UAA LAA View the network addresses PCL SmartSwitch On Off Set the printer to switch automatically to PCL emulation when a print job requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language specified...

Page 144: ...onnection Show Password on Setup Page Off On Show the Wi Fi Direct Password on the Network Setup Page Preferred Channel Number 1 11 Auto Set the preferred channel of the Wi Fi network Group Owner IP Address Specify the IP address of the group owner Auto Accept Push Button Requests Off On Accept requests to connect to the network automatically Note Accepting clients automatically is not secured Not...

Page 145: ... requires it regardless of the default printer language Note When this setting is disabled the printer does not examine incoming data and uses the default printer language specified in the Setup menu Job Buffering Off On Temporarily store jobs on the hard disk before printing Note This menu item appears only when a hard disk is installed Mac Binary PS Auto On Off Set the printer to process Macintos...

Page 146: ... Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network Enable DDNS Off On Update the Dynamic DNS settings DDNS TTL Specify the current DDNS settings Default TTL DDNS Refresh Time Enable mDNS Off On Update the multicast DNS settings WINS Server Address Specify a server address for Windows Internet Name Service WINS Enable BOOTP ...

Page 147: ...000000 Kilobits second Enable TLSv1 0 Off On Enable the TLSv1 0 protocol Enable TLSv1 1 Off On Enable the TLSv1 1 protocol SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections Note An asterisk next to a value indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are attached to print servers Menu item Descript...

Page 148: ...lue indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Configuration Default Compatibility Secure Set the IPSec base configuration Note This menu item appears only when Enable IPSec is set to On IPSec Device Certificate Specify ...

Page 149: ...onfiguration Note This menu appears only in network printers or printers that are attached to print servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from waiting indefinitely for hung or invalid print jobs LPD Banner Page Off On Print a banner page for all LPD print jobs Note A banner page is the first page of a print job u...

Page 150: ...only in some printer models FTP Proxy IP Address HTTP Default IP Port 1 65535 80 HTTPS Device Certificate FTP Default IP Port 1 65535 21 Timeout for HTTP FTP Requests 1 299 30 Specify the amount of time before the server connection stops Retries for HTTP FTP Requests 1 299 3 Set the number of retries to connect to the HTTP FTP server Note An asterisk next to a value indicates the factory default se...

Page 151: ...n the printer hard disk before printing Note This menu item appears only when a hard disk installed Mac Binary PS On Auto Off Set the printer to process Macintosh binary PostScript print jobs Notes When set to On the printer processes raw binary PostScript print jobs from computers using the Macintosh operating system When set to Auto the printer processes print jobs from computers using either Wi...

Page 152: ...y 1 300 10 Specify the network query interval in seconds Subject Specify the subject and message of the notification e mail Message Note An asterisk next to a value indicates the factory default setting Understanding the printer menus 152 ...

Page 153: ...r Dropout E mail Function Fax Function FTP Function Release Held Faxes Held Jobs Access Use Profiles Cancel Jobs at the Device Change Language Internet Printing Protocol IPP Initiate Scans Remotely B W Print Color Print Network Folder Print Network Folder Color Print Network Folder Scan Hard Disk Print Hard Disk Color Print Hard Disk Scan Control access to the printer functions Note Some menu items...

Page 154: ...ice Erase Control access to the printer management options Apps New Apps Card Copy Scan Center Scan Center Custom x Forms and Favorites Control access to printer applications Local Accounts Menu item Description Manage Groups Permissions Add Group Import Access Controls Function Access Administrative Menus Device Management Apps All Users Import Access Controls Function Access Administrative Menus...

Page 155: ...ss to the USB ports Security Audit Log Menu item Description Enable Audit Off On Record the events in the secure audit log and remote syslog Enable Remote Syslog Off On Send audit logs to a remote server Remote Syslog Server Specify the remote syslog server Remote Syslog Port 1 65535 514 Specify the remote syslog port Remote Syslog Method Normal UDP Stunnel Specify a syslog method to transmit logg...

Page 156: ...Use 3 local3 20 Local Use 4 local4 21 Local Use 5 local5 22 Local Use 6 local6 23 Local Use 7 local7 Specify a facility code that the printer uses when sending log events to a remote server Severity of Events to Log 0 Emergency 1 Alert 2 Critical 3 Error 4 Warning 5 Notice 6 Informational 7 Debug Specify the priority level cutoff for logging messages and events Remote Syslog Non Logged Events Off ...

Page 157: ...istrator when the log fills its allotted memory Full Alert Level 1 99 90 E mail Log Exported Alert Off On Send e mail notification to the administrator when a log is exported E mail Log Settings Changed Alert Off On Send e mail notification to the administrator when Enable Audit is set Log Line Endings LF n CR r CRLF r n Specify how the log file terminates the end of each line Digitally Sign Exports O...

Page 158: ... for that user name and PIN are deleted This menu item appears only when a hard disk is installed Confidential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for confidential print jobs Notes If this menu item is changed while confidential print jobs reside in the printer memory or hard disk then the expiration time for those print jobs does not change to the new default va...

Page 159: ...ard disk is installed Menu item Description Status Enabled Disabled Determine whether Disk Encryption is enabled Start encryption Prevent the loss of sensitive data in case the printer or its hard disk is stolen Note Enabling disk encryption erases all contents in the hard disk If necessary back up important data from the printer before starting the encryption Erase Temporary Data Files Menu item ...

Page 160: ... Permission Login Set the default login for Print Permission Security Reset Jumper Enable Guest access No Effect Specify the effect of using the security reset jumper Notes The jumper is located beside a lock icon on the controller board Enable Guest access provides full access control to users who are not logged in No Effect means that the reset has no effect on the printer security configuration ...

Page 161: ...uage Print Directory Print the resources that are stored in the flash drive or printer hard disk Note This menu item appears only when a flash drive or printer hard disk is installed Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer Fax Shortcuts Copy Shortcuts E mail Shortcuts FTP Shortcuts Network Folder Shortcuts Fax Note This men...

Page 162: ... fax and configuring the settings Scan Guide Provides information about scanning a document and configuring the settings Information Guide Provides information about the printer Media Guide Provides information about loading paper and specialty media Moving Guide Provides information about moving locating or shipping the printer Print Quality Guide Provides information about solving print quality is...

Page 163: ...ry To erase volatile memory or buffered data turn off the printer To erase non volatile memory or individual settings device and network settings security settings and embedded solutions do the following 1 From the control panel navigate to Settings Device Maintenance Out of Service Erase Sanitize all information on nonvolatile memory For non touch screen printer models press to navigate through t...

Page 164: ...he display Notes To avoid loss of data do not turn off the printer during the encryption process This process can take from several minutes to more than an hour making the printer unavailable for other tasks After encryption the printer automatically restarts Restoring factory default settings 1 From the control panel navigate to Settings Device Restore Factory Defaults For non touch screen printe...

Page 165: ...inter is moved to a different department or location The printer is serviced by someone from outside your organization The printer is removed from your premises for service The printer is sold to another organization Disposing of a printer hard disk Degaussing Flushes the hard disk with a magnetic field that erases stored data Crushing Physically compresses the hard disk to break component parts an...

Page 166: ...re the printer to send e mail alerts when supplies are low when paper must be changed or added or when there is a paper jam 1 Open a web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporar...

Page 167: ...e Note The headphone jack is available only in some printer models 1 From the control panel navigate to Settings Device Accessibility 2 Adjust Headphone Volume Note The volume resets to the default value after the session is logged out or when the printer wakes from Sleep or Hibernate mode Configuring the fax speaker settings Note Make sure that fax is configured For more information see Setting up ...

Page 168: ...rol panel navigate to Settings Network Ports Wireless Setup On Printer Panel For non touch screen printer models press to navigate through the settings 2 Select a Wi Fi network and then type the network password Note For Wi Fi network ready printer models a prompt to set up the Wi Fi network appears during initial setup Using Lexmark Mobile Assistant 1 Depending on your mobile device download the ...

Page 169: ...non touch screen printer models press to navigate through the settings Using the Push Button method 1 From the control panel navigate to Settings Network Ports Wireless Wi Fi Protected Setup Start Push Button Method For non touch screen printer models press to navigate through the settings 2 Follow the instructions on the display Using the personal identification number PIN method 1 From the contro...

Page 170: ...ault the Wi Fi Direct network password is not visible on the printer display To show the password enable the password peek icon From the control panel navigate to Settings Security Miscellaneous Enable Password PIN Reveal To know the password of the Wi Fi Direct network without showing it on the printer display from the control panel navigate to Settings Reports Network Network Setup Page Connecti...

Page 171: ...ck Show Wi Fi Direct printers and then select the printer Wi Fi Direct name 3 From the printer display take note of the eight digit PIN of the printer 4 Enter the PIN on the computer Note If the print driver is not already installed then Windows downloads the appropriate driver For Macintosh users 1 Click the wireless icon and then select the printer Wi Fi Direct name Note The string DIRECT xy whe...

Page 172: ...vigate to the list of printers and then select IP 2 Type the IP address in the address field 3 Apply the changes Cleaning printer parts Cleaning the printer CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding Notes Perform this task after eve...

Page 173: ...TION POTENTIAL INJURY To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Cleaning the scanner 1 Open the scanner cover 2 Using a damp soft lint free cloth wipe the following areas ADF glass Maintaining the printer 173 ...

Page 174: ... ADF glass pad Scanner glass Scanner glass pad 3 Close the scanner cover If your printer has another ADF glass inside door C then continue with the following steps Maintaining the printer 174 ...

Page 175: ...N SHOCK HAZARD To avoid the risk of electric shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a damp soft lint free cloth wipe the touch screen Maintaining the printer 175 ...

Page 176: ...een touch Status Supplies 2 Select the parts or supplies that you want to check Note You can also access this setting by touching the top section of the home screen Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies Use of third party supplies or parts may affect the performance reliability or life of the printer and i...

Page 177: ...2XK0 78C3XK0 78C4XK0 78C5XK0 78C6XK0 Ultra high yield Return Program toner cartridges2 Cyan 78C1UC0 78C2UC0 78C3UC0 78C4UC0 78C5UC0 78C6UC0 Magenta 78C1UM0 78C2UM0 78C3UM0 78C4UM0 78C5UM0 78C6UM0 Yellow 78C1UY0 78C2UY0 78C3UY0 78C4UY0 78C5UY0 78C6UY0 Black 78C1UK0 78C2UK0 78C3UK0 78C4UK0 78C5UK0 78C6UK0 1 Supported only in the CX421 CX522 CX622 and CX625 printer models 2 Supported only in the CX62...

Page 178: ...toner cartridges Cyan C231HC0 C232HC0 C233HC0 C234HC0 C235HC0 C236HC0 Magenta C231HM0 C232HM0 C233HM0 C234HM0 C235HM0 C236HM0 Yellow C231HY0 C232HY0 C233HY0 C234HY0 C235HY0 C236HY0 Black C231HK0 C232HK0 C233HK0 C234HK0 C235HK0 C236HK0 Extra high yield Return Program toner cartridges1 Cyan C241XC0 C242XC0 C243XC0 C244XC0 C245XC0 C246XC0 Magenta C241XM0 C242XM0 C243XM0 C244XM0 C245XM0 C246XM0 Yellow...

Page 179: ... in MC2535 and MC2640 printer models Lexmark XC2235 Regular toner cartridges Item United States Canada Australia and New Zealand Europe Middle East and Africa Rest of Asia Pacific Latin America Cyan 24B7154 24B7178 24B7202 24B7230 Magenta 24B7155 24B7179 24B7203 24B7231 Yellow 24B7156 24B7180 24B7204 24B7232 Black 24B7157 24B7181 24B7205 24B7233 Lexmark XC4240 Regular toner cartridges Item United S...

Page 180: ...the maintenance kit The maintenance kit includes a fuser and pick tires These parts may be individually ordered and replaced if necessary Item Part number 100 V fuser maintenance kit 41X2095 110 V fuser maintenance kit 41X2096 220 V fuser maintenance kit 41X2097 Note Only an authorized service technician can replace the maintenance kit Contact your service provider Replacing parts and supplies Rep...

Page 181: ...2 Remove the used toner cartridge 3 Unpack the new toner cartridge Maintaining the printer 181 ...

Page 182: ...waste toner bottle 1 Open door B until it clicks into place Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintaining the printer 182 ...

Page 183: ...2 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 183 ...

Page 184: ... Remove the right side cover 4 Remove the used waste toner bottle Note To avoid spilling the toner place the bottle in an upright position 5 Unpack the new waste toner bottle Maintaining the printer 184 ...

Page 185: ...6 Insert the new waste toner bottle 7 Insert the right side cover Maintaining the printer 185 ...

Page 186: ... Open door B until it clicks into place Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer 2 Open door A Maintaining the printer 186 ...

Page 187: ...ON HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Remove the right side cover Maintaining the printer 187 ...

Page 188: ...4 Remove the waste toner bottle 5 Remove the toner cartridges Maintaining the printer 188 ...

Page 189: ...ck imaging kit includes the imaging kit and the black developer unit The black and color imaging kit includes the imaging kit and the black cyan magenta and yellow developer units When replacing the black imaging kit save the cyan magenta and yellow developer units from the used imaging kit Maintaining the printer 189 ...

Page 190: ...ow developer units into the new imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Maintaining the printer 190 ...

Page 191: ...9 Insert the imaging kit until it is fully seated 10 Insert the toner cartridges Maintaining the printer 191 ...

Page 192: ...11 Insert the waste toner bottle 12 Insert the right side cover Maintaining the printer 192 ...

Page 193: ...UTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate floor standing optional trays or output options attached to it then disconnect them b...

Page 194: ... covered by the printer warranty Shipping the printer For shipping instructions go to http support lexmark com or contact customer support Saving energy and paper Configuring power save mode settings Sleep mode 1 From the control panel navigate to Settings Device Power Management Timeouts Sleep Mode For non touch screen printer models press to navigate through the settings 2 Enter the amount of tim...

Page 195: ...e recycled through your local recycling center Recycling Lexmark packaging Lexmark continually strives to minimize packaging Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings ...

Page 196: ...e stack height is below the maximum paper fill indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray firmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wri...

Page 197: ... Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer flushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam location 1 Automatic document feeder ADF 2 Standard bin 3 Door A 4 T...

Page 198: ...and then open door B until it clicks into place CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 198 ...

Page 199: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 199 ...

Page 200: ...inter might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 200 ...

Page 201: ...2 Open the fuser access door and then remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 201 ...

Page 202: ...inter might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Clearing jams 202 ...

Page 203: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close door A Clearing jams 203 ...

Page 204: ...e printer 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close door C Paper jam in the standard bin 1 Open door B until it clicks into place and then remove the jammed paper Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Note Make sure th...

Page 205: ...2 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 205 ...

Page 206: ...3 Open the fuser access door and then remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 206 ...

Page 207: ...4 Close doors A and B Clearing jams 207 ...

Page 208: ...se feeder is available only in some printer models 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Flex fan and align the paper edges before loading 4 Reload paper Clearing jams 208 ...

Page 209: ...Paper jam in the manual feeder 1 Remove the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray Clearing jams 209 ...

Page 210: ...r white pages on page 211 Dark print on page 212 Ghost images on page 213 Gray or colored background on page 215 Incorrect margins on page 215 Light print on page 216 Missing colors on page 218 Mottled print and dots on page 219 Paper curl on page 243 Print crooked or skewed on page 220 Solid color or black images on page 221 Text or images cut off on page 221 Troubleshooting 210 ...

Page 211: ...Vertical white lines on page 228 Repeating defects on page 229 Printing problems Print quality is poor Blank or white pages Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Troubleshooting 211 ...

Page 212: ...est Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the document Is the print too dark Go to step 2 The problem is solved Step 2 a Depending o...

Page 213: ...gh paper Go to step 5 Go to step 6 Step 5 a Replace textured or rough paper with plain paper b Print the document Is the print too dark Go to step 6 The problem is solved Step 6 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the print too dark Contact customer support The p...

Page 214: ...r on prints Go to step 3 The problem is solved Step 3 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the document Do ghost images appear on prints Go to step 4 The problem is solved Step 4 a Remove and then insert the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure to light ...

Page 215: ...djust b Print the document Does gray or colored background appear on prints Go to step 2 The problem is solved Step 2 a Remove and then insert the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging kit Doing so may affect the qu...

Page 216: ...ing Preferences or Print dialog Note Make sure that the setting matches the paper loaded b Print the document Are the margins correct The problem is solved Contact customer support Light print Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate t...

Page 217: ...ferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type b Print the document Is the print light Go to step 5 The problem is solved Step 5 Check if paper has texture or rough finishes Are you printing on textured or rough paper Go to step 6 Go to step 7...

Page 218: ...ate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Remove the toner cartridge of the missing color b Remove the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoc...

Page 219: ...ck if the paper size and paper type settings match the paper loaded Note Make sure that paper does not have texture or rough finishes Do the settings match Go to step 4 Go to step 3 Step 3 a Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Note Make sure that the settings match the paper loaded b Print the document Is the print m...

Page 220: ...g the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded b Print the document Is the print crooked or skewed Go to step 2 The problem is solved ...

Page 221: ...Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Remove and then reinstall the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging kit Doing so may affect the quality o...

Page 222: ...dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type b Print the document Are text or images cut off Go to step 3 The problem is solved Step 3 a Remove and then insert the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended ex...

Page 223: ...er easily rub off Go to step 2 The problem is solved Step 2 a Check if the paper weight is supported Note If paper weight is not supported then load a supported one b Print the document Does toner easily rub off Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use ...

Page 224: ...int Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings If horizontal dark lines keep appearing on the prints then see the Repeating defects topic Action Yes No Step 1 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog...

Page 225: ... Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging kit Doing so may affect the quality of future print jobs b Print the document Do dark lines appear on prints Contact customer support The problem is solved Vertical dark lines Note Before solving the problem print the Print Quality Test Pages From the control...

Page 226: ...lines or streaks appear on prints Go to step 2 Go to step 3 Step 2 Using a damp soft lint free cloth wipe the following areas ADF glass pad A and ADF glass B ADF glass pad A and ADF glass B in door C Do vertical dark lines or streaks appear on prints Go to step 3 The problem is solved Troubleshooting 226 ...

Page 227: ...rbs moisture due to high humidity Store paper in its original wrapper until you use it b Print the document Do vertical dark lines or streaks appear on prints Go to step 5 The problem is solved Step 5 a Remove and then insert the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure to light can cause print quality problems Warning Potential Damage Do...

Page 228: ...n Paper Size Type b Print the document Do horizontal white lines appear on prints Go to step 2 The problem is solved Step 2 a Remove and then insert the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure to light can cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging kit Doing so may affect ...

Page 229: ...hite lines appear on prints Go to step 3 The problem is solved Step 3 a Remove and then insert the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging kit Doing so may affect the quality of future print jobs b Print the document ...

Page 230: ...in Do the repeating defects match any of the measurements Take note of the distance and then contact customer support Take note of the distance and then contact customer support Print jobs do not print Action Yes No Step 1 a From the document you are trying to print open the Print dialog and then check if you have selected the correct printer b Print the document Is the document printed The proble...

Page 231: ...l the print driver b Print the document Is the document printed The problem is solved Contact customer support Slow printing Action Yes No Step 1 Make sure that the printer cable is securely connected to the printer and to the computer print server option or other network device Is the printer printing slow Go to step 2 The problem is solved Step 2 a Make sure that the printer is not in Quiet Mode...

Page 232: ...screen printer models press to navigate through the settings Heavier paper prints more slowly Paper narrower than letter A4 and legal may print more slowly b Print the document Is the printer printing slow Go to step 5 The problem is solved Step 5 a Make sure that the printer settings for texture and weight match the paper being loaded From the control panel navigate to Settings Paper Media Configu...

Page 233: ...tep 2 Load the correct paper size and paper type Step 2 a Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Note You can also change the settings on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type For non touch screen printer models press to navigate through the settings b Make sure that the...

Page 234: ...blem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates For Windows users a Open the Printing Preferences dialog b From the Print and Hold section select Keep duplicate documents c Enter a PIN d Resend the print job For Macintosh users a Save and name each job differently b Send the job individually Are the docu...

Page 235: ...ter Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted to the correct ports Are the cables inserted to the correct ports Go to step 6 Insert the cables to the correct ports Step 6 Turn off the printer install the ha...

Page 236: ...ore information see Supported flash drives and file types on page 44 Is the flash drive supported Go to step 3 Insert a supported flash drive Step 3 Remove and then insert the flash drive Does the printer recognize the flash drive The problem is solved Contact customer support Enabling the USB port From the control panel navigate to Settings Network Ports USB Enable USB Port For non touch screen printer...

Page 237: ...the address field Step 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft EdgeTM Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is working Is the network connection working Go to step 5 Contact your adm...

Page 238: ...d Note Some routers may share the default SSID Are you connecting to the correct Wi Fi network Go to step 4 Go to step 3 Step 3 Connect to the correct Wi Fi network For more information see Connecting the printer to a Wi Fi network on page 168 Can the printer connect to the Wi Fi network The problem is solved Go to step 4 Step 4 Check the wireless security mode From the control panel navigate to S...

Page 239: ...first section of the page and confirm that the status is connected If the status is not connected then the LAN drop may be inactive or the network cable may be unplugged or malfunctioning Contact your administrator for assistance Hardware options problems Cannot detect internal option Action Yes No Step 1 Turn off the printer wait for about 10 seconds and then turn on the printer Does the internal o...

Page 240: ...driver Note If necessary manually add the internal option in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 273 b Resend the print job Does the internal option operate correctly The problem is solved Contact customer support Defective flash detected Try one or more of the following Replace the defective flash memory ...

Page 241: ... Rest of Europe Middle East Africa 5 Australia New Zealand 6 Invalid region 9 Note To find the region settings of the printer and toner cartridge print the print quality test pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Non Lexmark supply The printer has detected a non Lexmark supply or part installed in the printer Your Lexmark printer is designed to f...

Page 242: ...X and simultaneously for 15 seconds to clear the message Note If you are unable to reset the supply usage counters then return the item to the place of purchase Scanner maintenance required use ADF Kit The printer is scheduled for maintenance For more information go to http support lexmark com or contact your service representative and then report the message Paper feed problems Envelope seals whe...

Page 243: ...e document that you are trying to print open the Print dialog and then select Collate b Print the document Is the document collated correctly The problem is solved Go to step 3 Step 3 a Reduce the number of pages to print b Print the document Are the pages collated correctly The problem is solved Contact customer support Paper curl Action Yes No Step 1 a Adjust the guides in the tray to the correc...

Page 244: ...move paper flip it over and then reload paper b Print the document Is the paper curled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Contact customer support The problem is solved Tray linking does not work Action Y...

Page 245: ...ontact customer support Paper frequently jams Action Yes No Step 1 a Remove the tray b Check if paper is loaded correctly Notes Make sure that the paper guides are positioned correctly Make sure that the stack height is below the maximum paper fill indicator Make sure to print on recommended paper size and type c Insert the tray d Print the document Do paper jams occur frequently Go to step 2 The p...

Page 246: ...select On or Auto c Print the document Are the jammed pages reprinted The problem is solved Contact customer support Color quality problems Adjusting toner darkness 1 From the control panel navigate to Settings Print Quality Toner Darkness For non touch screen printer models press to navigate through the settings 2 Adjust the setting 3 Apply the changes Modifying the colors in printed output For n...

Page 247: ...ht can be added in various amounts to produce a large range of colors observed in nature Computer screens scanners and digital cameras use this method to display colors What is CMYK color CMYK color is a method of describing colors by indicating the amount of cyan magenta yellow and black used to reproduce a particular color Cyan magenta yellow and black inks or toners can be printed in various am...

Page 248: ...assing the CMYK or RGB combination labeled on the box through the selected color conversion table By examining Color Samples sets you can identify the box with color closest to the color being matched The color combination labeled on the box can then be used for modifying the color of the object in a software program For more information see the software program Help topics Manual color correction...

Page 249: ...tly For more information see Configuring the e mail SMTP settings on page 51 Can you send an e mail The problem is solved Go to step 2 Step 2 Make sure that you are using the correct password Depending on your e mail service provider use your account password app password or authentication password For more information see Configuring the e mail SMTP settings on page 51 Can you send an e mail The pr...

Page 250: ...tact customer support Cannot send or receive faxes using analog fax Action Yes No Step 1 Resolve any error messages that appear on the display Can you send or receive a fax The problem is solved Go to step 2 Step 2 Make sure that the cable connections for the following equipment are secure Telephone Handset Answering machine Can you send or receive a fax The problem is solved Go to step 3 Step 3 C...

Page 251: ...connect to a DSL filter or router that supports analog use For more information contact your DSL provider If you are using a private branch exchange PBX telephone service then make sure that you are connecting to an analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6...

Page 252: ...pport Can send but not receive faxes using analog fax Action Yes No Step 1 Make sure that the paper source is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay settings From the control panel navigate to Settings Fax Fax Setup Fax Receive Settings Rings to Answer For non touch screen printer models press to navigate through the settings Can you re...

Page 253: ... For more information see Setting up the fax function using etherFAX on page 64 Can you set up etherFAX The problem is solved Go to https www etherfa x net lexmark Cannot send or receive faxes using etherFAX Action Yes No Step 1 Make sure that the printer is connected to a network and that the network is connected to the Internet Can you send or receive faxes using etherFAX The problem is solved G...

Page 254: ...Is the fax print quality satisfactory The problem is solved Go to step 2 Step 2 Decrease the incoming fax transmission speed a From the control panel navigate to Settings Fax Analog Fax Setup Fax Receive Settings Admin Controls For non touch screen printer models press to navigate through the settings b In the Max Speed menu select a lower transmission speed Is the fax print quality satisfactory T...

Page 255: ...the Always display settings prior to faxing setting d Send the fax Can you send the fax cover page The problem is solved Contact customer support Scanning problems Cannot scan from a computer Action Yes No Step 1 a Turn off the printer wait for about 10 seconds and then turn it back on b Resend the scan job Can you send the scan job The problem is solved Go to step 2 Step 2 a Make sure that the ca...

Page 256: ...oblem is solved Go to step 2 Step 2 Make sure that the network folder path and format are correct For example server_hostname foldername path where server_hostname is a fully qualified domain FQDN or IP address Is the network folder path and format correct Go to step 3 Go to step 4 Step 3 Make sure that you have a write access permission to the network folder Can you scan a document and save it to ...

Page 257: ...e sure that you use forward slashes when typing the share path d From the Authentication menu select your authentication method Note If Authentication is set to Use assigned username and password then in the User Name and Password fields type your credentials e Click Save Can you scan a document and save it to a network folder The problem is solved Go to step 5 Step 5 Make sure that the printer and...

Page 258: ...that the document or photo is loaded facedown on the upper left corner of the scanner glass c Copy the document or photo Is the copy quality satisfactory The problem is solved Go to step 2 Step 2 a Check the quality of the original document or photo b Adjust the scan quality settings c Copy the document or photo Is the copy quality satisfactory The problem is solved Contact customer support Scan j...

Page 259: ... file check box is selected in the destination configuration settings b Resend the scan job Is the scan job successful The problem is solved Contact customer support Scanner does not close Action Yes No Remove obstructions that keep the scanner cover open Did the scanner cover close correctly The problem is solved Contact customer support Scanning takes too long or freezes the computer Action Yes No...

Page 260: ... seconds and then turn the printer on b Copy or scan the document Is the scanner responding The problem is solved Contact customer support Adjusting scanner registration 1 From the control panel navigate to Settings Device Maintenance Configuration Menu Scanner Configuration Scanner Manual Registration For non touch screen printer models press to navigate through the settings 2 From the Print Quick ...

Page 261: ...ect Start 6 Compare the Copy Quick Test page with the original document Note If the margins of the test page are different from the original document then adjust Horizontal Adjust and Top Margin 7 Repeat step 5 and step 6 until the margins of the Copy Quick Test page closely match the original document Contacting customer support Before contacting customer support make sure to have the following i...

Page 262: ...ing up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a flat head screwdriver remove the controller board...

Page 263: ...Upgrading and migrating 263 ...

Page 264: ...hen to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near and easily accessible 6 Turn on the printer Upgrading and migrating 264 ...

Page 265: ...ave any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a flat head screwdriver remove the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch...

Page 266: ... of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 U...

Page 267: ...4 Unpack the optional card Warning Potential Damage Do not touch the connection points along the edge of the card 5 Push the card firmly into place Upgrading and migrating 267 ...

Page 268: ...D To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn ...

Page 269: ...printer hard disk 5 Attach the hard disk and then connect the hard disk interface cable to the controller board Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 269 ...

Page 270: ... the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 8 Turn on the printer Upgrading and migrating 270 ...

Page 271: ...u have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the optional tray and then remove all packing material 4 Align the printer with the optional tray and then lower the printer into place CAUTION POTENTIAL INJURY If the pr...

Page 272: ... of the software installer package From the software CD that came with your printer Go to www lexmark com downloads 2 Run the installer and then follow the instructions on the computer screen Installing the fax driver 1 Go to www lexmark com downloads search for your printer model and then download the appropriate installer package 2 From your computer click Printer Properties and then navigate to...

Page 273: ...orarily disable it to load the web page correctly c Select a print driver and then click Next d Select Use the print driver that is currently installed recommended and then click Next e Type a printer name and then click Next f Select a printer sharing option and then click Next g Click Finish For Macintosh users 1 From a computer open Printers Scanners 2 Click and then select a printer 3 From the...

Page 274: ...Configuration or Import Configuration 3 Follow the instructions on the screen 4 If the printer supports applications then do the following a Click Apps select the application Configure b Click Export or Import Updating firmware Some applications require a minimum device firmware level to operate correctly For more information on updating the device firmware contact your Lexmark representative 1 Open a w...

Page 275: ...a Browse to the flash file Note Make sure that you have extracted the firmware zip file b Click Upload Start Upgrading and migrating 275 ...

Page 276: ...grams described may be made at any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service th...

Page 277: ...is strictly prohibited PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the func...

Page 278: ...eeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in the Rule Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options EU battery directive This product may contain a coin cell lithium rechargeable battery This product is in compliance with EU Directive 20...

Page 279: ...nt ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start up screen is certified to comply with Environmental Protection Agency EPA ENERGY STAR requirements as of the date of manufacture Temperature information Operating temperature and relative humidity 10 to 32 2 C 50 to 90 F and 15 to 80 RH 15 3 to 32 2 C 60 to 90 F and 8 to 80 RH Maximum wet bulb temperature...

Page 280: ...MC2425 530 CX522 MC2535 XC2235 580 CX622 MC2640 580 CX625 XC4240 Two sided 280 CX421 MC2325 MC2425 360 CX522 MC2535 XC2235 420 CX622 MC2640 420 CX625 XC4240 Copy The product is generating hard copy output from hard copy original documents 425 CX421 MC2325 MC2425 485 CX522 MC2535 XC2235 560 CX622 MC2640 540 CX625 XC4240 Scan The product is scanning hard copy documents 25 CX421 MC2325 MC2425 28 5 CX...

Page 281: ...l other systems and devices are powered down safely The Hibernate mode can be entered in any of the following methods Using the Hibernate Timeout Using the Schedule Power modes Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month...

Page 282: ...ment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible You will also be advised of your right to file a complaint with the FCC The telephone company may make changes in its facilities equipment operations o...

Page 283: ...tiquette produit Cet équipement utilise des prises de téléphone CA11A Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions The grant of a telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorseme...

Page 284: ...e end of one call attempt and the beginning of another Japanese telecom notice The installed optional modem is in compliance with Japanese Telecommunication Law and has been Certified by JATE with the following Certification Number A18 0046001 or A11 0160001 Lexmark International Inc LEX M14 002 or LEX M03 002 A18 0046001 or A11 0160001 Using this product in Switzerland This product requires a Swiss...

Page 285: ...ry agencies Innovation Science and Economic Development Canada This device complies with Innovation Science and Economic Development Canada license exempt RSS standards Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Innovation Science...

Page 286: ...SA The UK Importer is Lexmark International Ltd Highfield House Foundation Park 8 Roxborough Way Maidenhead Berkshire SL6 3UD United Kingdom A declaration of conformity is available upon request from the UK Importer or may be obtained at www lexmark com en_us about regulatory compliance uk declaration of conformity html Compliance is indicated by the UKCA marking UK statement of radio transmitter o...

Page 287: ...e manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment Note To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device use a properly sh...

Page 288: ...able upon request from the Authorized Representative or may be obtained at www lexmark com en_us about regulatory compliance european union declaration of conformity html This product satisfies the Class B limits of EN 55032 and safety requirements of EN 62368 1 United Kingdom UK conformity This product is in conformity with the protection requirements of the Electromagnetic Compatibility Regulatio...

Page 289: ...s or modifications could void the user s authority to operate this equipment Note To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of...

Page 290: ...requirements of the Electromagnetic Compatibility Regulations 2016 the Electrical Equipment Safety Regulations 2016 and the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012 The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The UK Importer is Lexmark International Ltd Highfield H...

Page 291: ...enance message for such item To obtain warranty service you may be required to present proof of original purchase You may be required to deliver your product to the Remarketer or Lexmark or ship it prepaid and suitably packaged to a Lexmark designated location You are responsible for loss of or damage to a product in transit to the Remarketer or the Lexmark designated location When warranty servic...

Page 292: ... TO CHANGE AT ANY TIME WITHOUT NOTICE Limitation of liability Your sole remedy under this limited warranty is set forth in this document For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty you may recover actual damages up to the limit set forth in the following paragraph Lexmark s liability for actual damages from any caus...

Page 293: ...ter installing ISP 172 changing the wallpaper 23 checking the printer connectivity 239 checking the status of parts and supplies 176 cleaning exterior of the printer 172 interior of the printer 172 scanner 173 cleaning the printer 172 cleaning the scanner 162 cleaning the touch screen 175 clearances around the printer 11 clearing jam in the multipurpose feeder 208 in trays 198 Cloud Connector profi...

Page 294: ...asswords 30 enabling the USB port 236 enabling Wi Fi Direct 170 encrypting printer hard disk 164 enlarging a copy 49 envelope seals when printing 242 envelopes loading 33 34 environmental settings 194 erasing memory from the printer hard disk 164 erasing printer hard disk memory 164 erasing printer memory 163 164 etherFAX using setting up fax function 64 Ethernet cable 14 Ethernet port 14 exportin...

Page 295: ...talling trays 271 internal option is not detected 239 internal options firmware card 262 memory card 262 printer hard disk 262 internal options adding print driver 273 J jammed pages are not reprinted 246 jams avoiding 196 locating jam areas 197 locations 197 jams clearing in the automatic document feeder 204 in the duplex unit 198 in the fuser 198 in the manual feeder 209 junk faxes blocking 73 K ...

Page 296: ...it 180 ordering a waste toner bottle 180 ordering supplies imaging kit 180 toner cartridge 176 waste toner bottle 180 P paper jam clearing standard bin 204 paper jam in door A 198 paper jam in the automatic document feeder 204 paper jam in the multipurpose feeder 208 paper jam in the standard bin 204 paper jam in trays 198 paper jam clearing in the automatic document feeder 204 paper jams avoiding...

Page 297: ...jobs 45 reserve print jobs 45 using Mopria Print Service 42 using Wi Fi Direct 43 verify print jobs 45 printing from a computer 42 printing from a flash drive 43 Push Button method 169 Q QR codes adding 25 R recycling Lexmark packaging 195 Lexmark products 195 reducing a copy 49 removing paper jam in the multipurpose feeder 208 in trays 198 repeat print jobs 45 repeating defects 229 Replace cartrid...

Page 298: ...ing copy partial copies of documents or photos 257 poor copy quality 258 scanner does not close 259 scanner does not respond 260 troubleshooting e mail cannot send e mails 249 troubleshooting fax caller ID is not shown 250 cannot send faxes using analog fax 252 cannot send or receive faxes using analog fax 250 cannot send or receive faxes using etherFAX 253 cannot send the fax cover page from the ...

Page 299: ...atic document feeder ADF 48 51 61 74 using the control panel Lexmark CX421 17 Lexmark CX625 19 Lexmark MC2325 17 Lexmark MC2425 17 Lexmark XC4240 19 using the home screen 21 using the scanner glass 48 51 61 74 V verify print jobs 45 viewing reports 166 virtual keyboard using 30 Voice Guidance activating 29 speech rate 29 Voice Guidance speech rate adjusting 29 volatile memory 164 erasing 163 W was...

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