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2-26

Service Manual

4044-XXX

Model E312
Input Paper Feed Sensor
Engine Board

Make sure the input paper feed
sensor is working properly. Check for
a broken or stuck flag on the input
paper feed sensor. Check to make
sure the cable is seated on the CN6
connector on the engine board.
Disconnect the cable and check for
the following voltages:

CN6-3 +5 V dc
CN6-4 Ground

If these voltages are not correct,
replace the engine board. If correct,
replace the input paper feed sensor.

FRU

Action

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Summary of Contents for Optra 4044-XXX

Page 1: ...310 E312 Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Table of Contents Index Safety and Notices Trademarks Start Diagnostics ...

Page 2: ...ed comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you You can purchase additional copies of publications related to this product by calling 1 800 553 9727 In other countries conta...

Page 3: ...chine Service Check 2 14 Fuser Service Check 2 17 Main Motor Service Check 2 21 Operator Panel Service Check 2 23 Operator Panel Button Service Check 2 24 Paper Feed Service Check 2 24 Print Quality Service Check 2 28 Parallel Port Service Check 2 35 Diagnostic Aids 3 1 Memory Test 3 1 Diagnostic Test 3 1 Print Quality Test 3 2 User Mode Print Test 3 3 Configuration Mode 3 3 Hex Trace 3 11 Restori...

Page 4: ...nnector Locations 5 1 Controller Board model E310 E312 5 1 Engine LVPS Board model E310 5 4 Engine Board model E312 5 9 LVPS model E312 5 14 High Voltage Power Supply model E310 5 16 High Voltage Power Supply model E312 5 18 Interconnect Board model E310 5 21 Parts Catalog 6 1 Assembly 1 Covers 6 2 Assembly 2 Frame 6 6 Assembly 3 Fuser 6 10 Assembly 4 Main Drive 6 14 Assembly 5 Paper Feed 6 16 Ass...

Page 5: ...to the requirements of IEC 825 Class I laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation use...

Page 6: ...vi 4044 XXX Laser Advisory Label ...

Page 7: ...vii 4044 XXX Class 1 Laser Statement Label ...

Page 8: ...oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung die die Klasse I übersteigen würde Menschen keinesfalls erreicht Avis relatif à l utilisation de laser Pour les Etats Unis cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I 1 Pour les autres pays cette imprimante répond aux normes IEC 825 relatives aux produi...

Page 9: ...za tecnica non ricevano radiazioni laser superiori al livello della classe 1 Avisos sobre el láser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos láser de Clase I 1 establecidos en el subcapítulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los demás países reúne todas las condiciones expuestas en la norma IEC 825 para productos láse...

Page 10: ... possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal a manutenção feita pelo utilizador ou condições de assistência prescritas Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 825 Laserprod...

Page 11: ...ysvalloissa luokan I 1 laserlaitteiden DHHS 21 CFR Subchapter J määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 825 määrityksen mukainen Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle Kirjoittimessa on sisäinen luokan IIIb 3b 5 milliwatin galliumarsenidilaser joka toimii aaltoalueella 770 795 nanometriä Laserjärjestelmä ja kirjoitin on suunniteltu siten että käyttä...

Page 12: ...för laserstrålning över Klass I nivå vid normal användning underhåll som utförs av användaren eller annan föreskriven serviceåtgärd Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse I 1 laserprodukter og er i andre land godkjent som et Klasse I laserprodukt i samsvar med kravene i IEC 825 Klasse I laserprodukter er ikke å betrakte som farlige Skrivere...

Page 13: ...ls productes làser de classe I no es consideren perillosos Aquesta impressora conté un làser de classe IIIb 3b d arseniür de gal li nominalment de 5 mil liwats i funciona a la regió de longitud d ona de 770 795 nanòmetres El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d un nivell de classe I durant una operació normal durant l...

Page 14: ...xiv 4044 XXX Japanese Laser Notice Chinese Laser Notice ...

Page 15: ...ys be obvious Lexmark is not responsible for the use of other replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and...

Page 16: ...e personnel d entretien qualifié devra prendre toutes les précautions nécessaires Norme di sicurezza Il prodotto è stato progettato testato e approvato in conformità a severi standard di sicurezza e per l utilizzo con componenti Lexmark specifici Le caratteristiche di sicurezza di alcune parti non sempre sono di immediata comprensione Lexmark non è responsabile per l utilizzo di parti di ricambio ...

Page 17: ...sätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen Pautas de Seguridad Este producto se ha diseñado verificado y aprobado para cumplir los más estrictos estándares de seguridad global usando los componentes específicos de Lexmark Puede que las características de seguridad de algunas piezas no sean sie...

Page 18: ...to Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários Informació de Seguretat Aquest producte està dissenyat comprovat i aprovat per tal d acomplir les estrictes normes de seguretat globals amb la utililització de components específics de Lexmark Les característiques de seguretat d algunes peces pot ser que no sempre siguin òbvies Lexmark no es respon...

Page 19: ...xix 4044 XXX Chinese Safety Information Korean Safety Information ...

Page 20: ...xx 4044 XXX ...

Page 21: ...int of purchase for options available in your country Memory options of 8MB 16MB 32MB and 64MB Flash memory options of 1MB 2MB and 4MB Product Name Optra E310 Optra E312 Optra E312L Optra E312L MT Model 4044 001 4044 201 4044 2L1 4044 2L2 Speed 8 pages per minute 10 pages per minute 10 pages per minute 10 pages per minute Base Memory 2MB 4MB 4MB 2MB Emulations PSLII PCL6 PPDS PSLII PCL6 PPDS PSLII...

Page 22: ...plification by Stimulated Emission of Radiation LCD Liquid Crystal Display LED Light Emitting Diode LVPS Low Voltage Power Supply MROM Masked Read Only Memory NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer PC Photoconductor POST Power On Self Test ROM Read Only Memory SIMM Single In Line Memory Module SRAM Static Random Access Memory UPR Used Parts Return USB Universal ...

Page 23: ...ine the corrective action necessary to repair a malfunctioning printer The lights on the operator panel can indicate either a user error message or service error message When a service error occurs the printer stops printing and all operator panel LEDs blink in a continuous pattern indicating a service error until the printer is powered off If all operator panel LEDs are blinking go to the Service...

Page 24: ... the indicated action Blinking Operator Panel LED Action Software Service Error Code Run the Printer Diagnostic Test to diagnose between the ROM SIMM and the controller board If no other error code displays after the test completes replace the controller board Fuser Failure Error Press and release the operator panel button to view the secondary service error code Go to Secondary Service Error Code...

Page 25: ...ace the engine LVPS board Optional Memory Error Replace the optional memory SIMM If this does not correct the problem replace the controller board ROM Checksum Error Replace the ROM SIMM If this does not correct the problem replace the controller board Base Memory Error Replace the controller board NVRAM Failure Error Replace the controller board Blinking Operator Panel LED Action ...

Page 26: ...h Memory Failure Error Replace the ROM SIMM w Flash If this does not correct the problem replace the controller board Font Checksum Failure Error Replace the ROM SIMM If this does not correct the problem replace the controller board Engine LVPS Board Communications Failure Error Replace the engine LVPS board Blinking Operator Panel LED Action ...

Page 27: ...tton after viewing the primary service error code displays the secondary service error code The following table contains the secondary service error codes Blinking Operator Panel LED Action Fuser Failure Over Temperature Go to the Hot Fuser Service Check on page 2 21 Fuser Failure Under Temperature Go to the Cold Fuser Service Check on page 2 17 Fuser Failure Thermistor Open Go to the Fuser Servic...

Page 28: ...page 2 24 Load Manual Paper Envelope Load Paper blinks and Press Button on solid Load media into the manual slot and push the operator panel button to resume printing one sheet or do an operator panel reset by pressing and holding the operator panel button for more than three seconds Load Paper Load Envelope Load Paper on solid and Press Button on solid Load media in the appropriate paper tray and...

Page 29: ...or the page is too complex to print The printer is forced to reduce the resolution of a formatted page to 300 dpi before printing or the printer is unable to maintain the required data transfer rate Go to the Secondary User Error Message Table on page 2 8 Flash Memory Full Error blinks and Press Button on solid This condition only occurs when the Flash memory is full User Error Message LED Status ...

Page 30: ...r do an operator panel reset by pressing and holding the operator panel button for more than three seconds Memory Full Ready Data Error and Press Button on solid Change the printing mode to Quick Print Plus or reduce the complexity of the job or the resolution or push the operator panel button to resume printing or do an operator panel reset by pressing and holding the operator panel button for mo...

Page 31: ... the pick roller shaft assembly rotates to home position 6 The Ready LED turns on solid while the Data LED blinks 7 The engine LVPS board checks the status of the input and exit paper feed sensors 8 The main motor turns off 9 The Data LED turns off Font Error Data blinking and Error Press Button on solid The print command is requesting a font that is not present or installed The user must select a...

Page 32: ...es not come on Go to the Cooling Fan Service Check on page 2 12 Fuser lamp does not come on Go to the Cold Fuser Service Check on page 2 17 Fuser lamp never turns off Go to the Hot Fuser Service Check on page 2 21 The paper feed picks and tries to feed paper Go to the Paper Feed Service Check on page 2 24 Symptom Action Dead Machine no power Go to the Dead Machine Service Check on page 2 14 Fan no...

Page 33: ...r does not move Go to Main Motor Service Check on page 2 21 Paper never picks Go to Paper never picks on page 2 27 Paper feeds continuously Go to Paper picks during POST and or continuously on page 2 25 Paper skew Go to Paper Feed Service Check on page 2 24 Printer not communicating with host Go to Parallel Port Service Check on page 2 35 Paper wrinkled or bent Go to Paper trees wrinkles stacks po...

Page 34: ...ng Fan Service Check FRU Action Model E310 Interconnect Board Cooling Fan Make sure motor cable is properly seated in location CN408 on the interconnect board Disconnect the cable and check connector pin CN408 3 for 24 V dc If the voltage is not present replace the interconnect board If the voltage is present replace the cooling fan FRU Action Model E312 Engine Board Cooling Fan Make sure motor ca...

Page 35: ...witch lever down to engage the switch and close the circuit If the circuit does not close replace the switch Model E310 HVPS Engine LVPS Board Measure the voltage at CN2 3 of the HVPS It measures 24 V dc If voltage is present at CN2 3 check for continuity between CN2 1 and CN1 2 If continuity does not exist replace the HVPS If continuity does exist check the HVPS to engine LVPS board cable for con...

Page 36: ...ations CN2 3 CN1 17 CN2 3 CN1 19 CN2 4 CN1 2 CN2 4 CN1 4 If any location does not measure continuity replace the HVPS Model E312 HVPS to Engine Board Cable Replace the cable if it does not measure continuity E312 Engine Board Go to the Engine Board model E312 on page 9 Measure the voltages on CN11 If any voltages are incorrect replace the engine board FRU Action Model E310 E312 LVPS Fuse Check the...

Page 37: ... voltage measurements are incorrect Model E310 LVPS to Interconnect Board Cable Check the continuity of the LVPS to interconnect board cable Replace the cable if it does not measure continuity Model E310 Interconnect Board Reconnect the LVPS to the interconnect board cable Go to Interconnect Board model E310 on page 5 21 and measure voltages on the following connectors on the interconnect board CN...

Page 38: ...onnector CN7 on the engine board Disconnect all other cables from the engine board Go to the Engine Board model E312 on page 9 Check the voltage measurements at each connector If any voltages are incorrect replace the engine board If all voltages are correct reconnect all the cables to the engine board one at a time Check the voltage meausrements on the engine board each time you connect a cable I...

Page 39: ...he glass housing with bare hands as skin contains acids that can weaken the glass The line voltage to the printer must be within the following limits 100 V ac 127 V ac for the low voltage model printer 200 V ac 240 V ac for the high voltage model printer Turn the printer off and wait a few minutes for the fuser lamp to cool Turn the machine on and observe the lamp turning on during POST You can se...

Page 40: ...mately 225K ohms when cool Replace the thermistor as necessary Model 312 Thermistor If the fuser lamp comes on and a fuser failure LED error code displays be sure the thermistor is contacting the hot roll and the thermistor cable is firmly seated in connector CN10 on the engine board Check for excessive toner buildup on the surface of the thermistor Clean or replace as necessary Turn the printer o...

Page 41: ... the LVPS It should match the line voltage If it does not replace the LVPS If line voltage is present check the fuser lamp cable for continuity Replace if defective Make sure the fuser thermistor is correctly connected to CN1 on the LVPS If the problem persists disconnect the thermistor cable from CN1 on the LVPS board and measure the voltage between CN1 1 and ground The voltage measures approxima...

Page 42: ...e If it does not replace the LVPS If line voltage is present check the fuser lamp cable for continuity Replace if defective Make sure the fuser thermistor is correctly connected to CN10 on the engine board If the problem persists disconnect the thermistor cable from CN1o on the engine board and measure the voltage between CN10 1 and ground The voltage measures approximately 3 9 V dc If the voltage...

Page 43: ...nd CN10 3 of the thermistor cable Replace the thermistor if the resistance is lower than 1k ohm or shorted Models E310 E312 Fuser Lamp Make sure the correct voltage fuser lamp is installed Replace if necessary FRU Action Model E310 Interconnect Board Main Motor Main Motor Cable Check the interconnect board for the following voltages CN405 3 24 V dc CN405 4 24 V dc If these voltages are not correct...

Page 44: ...lowing voltages CN2 3 24 V dc CN2 4 24 V dc If these voltages are not correct replace the engine board If these voltages are correct check the main motor cable for continuity If continuity exists on each wire replace the main motor If continuity does not exist on one or more of the wires replace the cable FRU Action ...

Page 45: ...perator Panel Cable Controller Board If all LEDs are dim and operate erratically during POST or all LEDs come on and stay on solid during POST replace the following FRUs one at a time in the order shown Controller Board Operator Panel Operator Panel Cable If none of the LEDs come on make sure the cable is properly connected to the operator panel and the controller board Disconnect the cable and ch...

Page 46: ...button As the button is pressed continuity is present Replace the operator panel if continuity is not present If continuity is present replace the operator panel cable FRU Action Models E310 E312 Exit Sensor Flag If the exit sensor flag is not resting within the paper exit sensor during POST the printer displays a paper jam message Make sure the flag is operating freely and correctly installed Mod...

Page 47: ...ure the spring on the solenoid is properly installed If the spring is improperly installed or missing the pick roller will continuously pick paper FRU Action Models E310 E312 Roller Guides Check for correct position of roller guides on pick roller assembly FRU Action Model E310 Input Paper Feed Sensor Interconnect Board Make sure the input paper feed sensor is working properly Check for a broken o...

Page 48: ...k for a broken or stuck flag on the input paper feed sensor Check to make sure the cable is seated on the CN6 connector on the engine board Disconnect the cable and check for the following voltages CN6 3 5 V dc CN6 4 Ground If these voltages are not correct replace the engine board If correct replace the input paper feed sensor FRU Action ...

Page 49: ...02 1 for 24 V dc If the voltage is present replace the solenoid If the voltage is not present replace the interconnect board Model E312 Pick Roller Solenoid Make sure solenoid is installed correctly and its cable is plugged into CN4 on the engine board If installation is correct disconnect the solenoid and check CN4 1 for 24 V dc If the voltage is present replace the solenoid If the voltage is not...

Page 50: ...S Engine LVPS Board Model E310 Engine Board Model E312 Blank pages can be caused by a defective printhead assembly high voltage power supply or engine LVPS board Disconnect the printhead cable from the HVPS and measure the signals on connectors CN3 and CN4 Go to the High Voltage Power Supply model E310 on page 5 16 in the connector locations chapter and check the voltage measurements If the voltag...

Page 51: ...the voltages are not correct replace the engine LVPS board If the voltages are correct check the HVPS to engine LVPS cable for continuity If the cable does not measure continuity replace the cable If the cable measures continuity replace the HVPS Model E312 Engine Board HVPS Cable HVPS Make sure the HVPS to engine board cable is correctly installed Disconnect the cable and measure the signals on C...

Page 52: ...VPS Board Engine LVPS Board Check the contacts for correct installation and contamination where contact is made with the toner cartridge and HVPS Board Clean as necessary If this does not correct the problem replace the following FRUs one at a time in the order shown HVPS Board Engine LVPS Board Model E312 HVPS Contacts HVPS Board Engine Board Check the contacts for correct installation and contam...

Page 53: ...is applied to the fuser hotroll Paper Make sure recommended paper is being used FRU Action Toner Cartridge The charge roll in the toner cartridge may have an unbalanced pressure against the PC drum Try a new toner cartridge Transfer Roller Bearing Assembly Transfer Roller Check the springs in the left and right transfer roller bearings The bearing assemblies should support the transfer roller appl...

Page 54: ...d or damaged Inform the customer to replace the toner cartridge Developer Roller Toner Cartridge Distance Between Irregularity 46 1 mm The supply roller or gear driving the developer roller may be contaminated or damaged Inform the customer to replace the toner cartridge Transfer Roller Distance Between Irregularity 46 0 mm The transfer roller or gear driving the transfer roller may contaminated o...

Page 55: ...idge is installed correctly and is not low on toner If the problem continues install a new toner cartridge Transfer Roller HVPS Contact Transfer Roller HVPS Board Check the transfer roller for signs of toner buildup and contamination Inspect the HVPS contact transfer roller for contamination Inspect the HVPS board for contamination where it meets the HVPS contacts If all components appear free of ...

Page 56: ...nspect the toner cartridge and paper feed components especially the drive gears for signs of wear debris binds or damage FRU Action Print Cartridge Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth or compressed air Fuser Hot Roll Backup Roller The fuser hot roll can cause toner on the back of the paper if toner is building up on the ho...

Page 57: ...g a communication link with the printer 4 Try enabling the parallel port pull up resistors Go to Parallel Mode 1 on page 3 8 Try printing a test page after enabling resistors If the printer still does not print disable the resistors 5 If the internal print test page prints correctly the user application printer driver is set up correctly and the correct bi directional parallel cable is installed y...

Page 58: ...2 36 Service Manual 4044 XXX ...

Page 59: ...urn on the printer Release the button once the Error LED comes on solid 4 Close the top cover 5 If all the diagnostic tests run correctly the Data LED blinks If a test fails the Error LED pattern for the service error code dis plays on the operator panel Go to the Service Error Codes on page 2 2 and take the indicated action for that error Diagnostic Test Once the memory test is complete the diagn...

Page 60: ...er off 2 Open the top cover 3 Turn the printer power on 4 When the Error LED comes on solid double click the operator panel button 5 Once the Error and Press Button LEDs start blinking close the top cover 6 The Ready LED comes on solid and the Error and Press Button LED continue blinking 7 Double click the operator button four times The Ready and Data LEDs come on solid while the Error and Press B...

Page 61: ...e operator panel button 3 The Ready LED comes on solid and the Data LED blinks indi cating the printer is busy 4 The test page prints and the operator panel Ready LED comes on solid and the Data LED turns off 5 The printer returns to the Ready mode Configuration Mode The configuration mode gives the ability to set the following printer functions through the operator panel Parallel Port Settings En...

Page 62: ...lid The printer is in the configuration mode 8 To exit the configuration mode turn the printer power off Configuration Mode Operator Panel Overlays When in configuration mode the first menu item and its setting are displayed The first menu item is the Parallel Port and is indicated by Term Description Result Brief Button Press Press the operator panel button no longer than three seconds This actio...

Page 63: ...ick the operator panel button until the menu item LED you want is selected There are ten menu items that can be selected by using the five LEDs as indicated by the following overlays on two passes through the configuration menu The first time through the menu the LED selected is on solid The second time through the menu the LED selected is blinking First pass LED on solid overlay Second pass LED b...

Page 64: ... LED is blinking the parallel port is enabled 2 Perform a brief button press to select the Parallel Port setting 3 Perform a long button press All LEDs blink once indicating the setting is saved 4 Exit the configuration mode by turning the printer power off Parallel NPA Parallel NPA mode allows two way communication between the host and the printer Perform the following steps to change the Paralle...

Page 65: ... button press twice This moves to the Parallel Protocol item on the configuration menu The Parallel Protocol Load Paper LED comes on solid 3 The current Parallel Protocol setting is indicated by the Off On Auto Press Button LED When the LED is off the Parallel Protocol is set to standard When the LED is on the Parallel Protocol is set to fastbytes Perform a brief button press to select the Paralle...

Page 66: ...e 2 Perform a double click button press four times This moves to the CRLF LFCR item on the configuration menu The CRLF LFCR Error LED comes on solid 3 The current CRLF LFCR setting is indicated by the Off On Auto Press Button LED When the LED is off Auto CR after LF is off and Auto LF after CR is off When the LED is on Auto CR after LF is on and Auto LF after CR is off When the LED is blinking Aut...

Page 67: ...ing edge of strobe The default is to sample on the leading edge of strobe however some IBM clone PC s assumes that a printer will sample on the trailing edge Perform the following steps to change the Parallel Mode 2 setting 1 Enter the configuration mode 2 Perform a double click button press six times This moves to the Parallel Mode 2 item on the configuration menu The Parallel Mode 2 Data LED is ...

Page 68: ...a long button press All LEDs blink once indicating the setting is saved 5 Exit the configuration mode by turning the printer power off USB Port This menu item allows the user to enable or disable the USB port If the port is not being used disabling it frees allocated memory to be used to process print jobs Perform the following steps to change the USB Port setting 1 Enter the configuration mode 2 ...

Page 69: ...er be in NPA format 4 Perform a brief button press to select a different USB NPA setting 5 Perform a long button press All LEDs blink once indicating the setting is saved 6 Exit the configuration mode by turning the printer power off Hex Trace When the printer is in Hex Trace it prints a hexadecimal and a character representation of a print job The printer does not recognize any print controls or ...

Page 70: ...printer power off Restoring Factory Defaults Restoring factory defaults returns the printer settings to the original factory settings Perform the following steps to invoke factory defaults 1 Turn the printer power off 2 Open the top cover 3 Turn the printer power on 4 When the Error LED comes on solid double click the opera tor panel button 5 Once the Error and Press Button LEDs start blinking clo...

Page 71: ... Cycle 1 Turn the printer power off 2 Open the top cover 3 Turn the printer power on 4 When the Error LED comes on solid double click the operator panel button 5 Once the Error and Press Button LEDs start blinking close the top cover 6 The Ready LED comes on solid and the Error and Press Button LEDs continue blinking 7 Perform a long button press until all LEDs come on solid 8 The printer feeds on...

Page 72: ... the Error and Press Button LEDs continue blinking 7 Double click the operator button five times The Ready and Load Paper LEDs come on solid while the Error and Press Button LEDs continue blinking 8 Perform a long button press until all LEDs come on solid The printer is in Demo mode 9 To return the printer to Normal mode repeat steps 1 through 8 Printer Operation Paper is held in a 150 page tray w...

Page 73: ...Diagnostic Aids 3 15 4044 XXX Paper Path ...

Page 74: ...3 16 Service Manual 4044 XXX ...

Page 75: ...ctricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrica...

Page 76: ... working on the printer with one of the covers removed Be sure to remove the print cartridge before you perform removal procedures Screw Identification Table Covers Front Cover and Face Up Cover 1 Press the cover inward to release it and pull it forward Type 1 Screw Type 2 Screw Type 3 Screw Type 4 Screw ...

Page 77: ...Repair Information 4 3 4044 XXX 2 Remove the face up cover 3 Open the front cover ...

Page 78: ...Service Manual 4044 XXX 4 Remove the screw from the support on each side of the printer Note If you want to remove the front cover only remove the two screws and then remove the panel board and board cover ...

Page 79: ...formation 4 5 4044 XXX Rear and Top Cover 1 Remove the three screws press the retaining tabs and remove the rear cover 2 Remove the front cover and face up cover 3 Remove the two screws and remove the top cover ...

Page 80: ...4 XXX Side Covers 1 Remove the front cover face up cover top cover and rear cover 2 Remove the two screws securing the rear of each side cover 3 Release the side cover tabs as shown and remove the left and right side covers ...

Page 81: ...Repair Information 4 7 4044 XXX Frame Assembly 1 Remove all covers 2 Remove the HVPS 3 Remove the two screws and remove the solenoid 4 Remove the six screws and remove the frame assembly ...

Page 82: ...Remove all covers 2 Remove the wire cover mounting screw A 3 Remove the two fuser lamp wire mounting screws B 4 Unplug the connector from the engine LVPS board 5 Remove the two fuser mounting screws C 6 Release the two snaps holding the fuser down ...

Page 83: ...ir Information 4 9 4044 XXX 7 Slide the fuser in the direction of the arrows and remove the fuser Note The backup roller can fall from the printer if the printer is turned on its side with the fuser removed ...

Page 84: ...4 10 Service Manual 4044 XXX HVPS 1 Remove all covers 2 Remove the HVPS board mounting screws ...

Page 85: ...nplug the cable from the lower connector inside the HVPS and remove the HVPS Note The high voltage contacts can fall from the printer with the HVPS removed Three contacts with the shorter springs are installed in the hole marked L S The contact with the longer spring is installed in the hole marked L L ...

Page 86: ...4 12 Service Manual 4044 XXX Interconnect Board model E310 1 Remove the LVPS 2 Unplug all connectors from the interconnect board 3 Remove the screws and remove the interconnect board ...

Page 87: ...Repair Information 4 13 4044 XXX Engine LVPS Board model E310 1 Turn the printer upside down 2 Remove all screws securing the SIMM access panel 3 Remove the SIMM access panel ...

Page 88: ...4 14 Service Manual 4044 XXX 4 Unplug all the connectors from the engine LVPS board 5 Remove the five screws and remove the engine LVPS board ...

Page 89: ...Repair Information 4 15 4044 XXX Engine LVPS Board model E312 1 Turn the printer upside down 2 Remove all screws securing the SIMM access panel 3 Remove the SIMM access panel ...

Page 90: ... the shield from the printer and disconnect all the cables from the LVPS 6 Remove the screws mounting the LVPS to the shield and remove the LVPS 7 Disconnect all the cables from the engine board 8 Remove the screws mounting the engine board to the lower frame and remove the engine board ...

Page 91: ...Repair Information 4 17 4044 XXX Main Drive Assembly 1 Remove all covers 2 Remove the six main drive assembly mounting screws 3 Unplug the connector and remove the main drive assembly ...

Page 92: ...4 18 Service Manual 4044 XXX Pick Roll Assembly 1 Remove all the covers 2 Remove the high voltage power supply 3 Remove the roller bearing ...

Page 93: ...mation 4 19 4044 XXX 4 Remove the roller access cover on the left side of the pick roller assembly 5 Remove the upper frame 6 Remove the pick up roller gear and clutch 7 Lift the pick roll assembly from the printer ...

Page 94: ... Printhead Assembly 1 Remove the top cover 2 Unplug all the connectors from the printhead 3 Remove the four mounting screws and remove the printhead Note Be sure to transfer the snap on torroids when replacing the printhead cable ...

Page 95: ... Transfer Roll 1 Remove the front cover and face up cover 2 Remove the black cover on the left end of the transfer roll 3 Press the latches on the bearings to release them from the lower frame 4 Lift the transfer roll from the printer ...

Page 96: ...4 22 Service Manual 4044 XXX ...

Page 97: ... Connector Pin No Signal J1 Printhead 1 N A 2 Ground U5 Operator Panel signals at idle 1 Ground 2 5 V dc 3 5 V dc 4 N A 5 5 V dc 6 Ground J7 Engine LVPS Board 1 5 V dc 2 5 V dc 3 5 V dc 4 5 V dc 5 5 V dc 6 5 V dc 7 Ground 8 5 V dc 9 5 V dc 10 5 V dc 11 Ground 12 5 V dc 13 5 V dc 14 5 V dc ...

Page 98: ...5 2 Service Manual 4044 XXX J7 continued 15 5 V dc 16 5 V dc 17 5 V dc 18 Ground 19 Ground 20 Ground 21 Ground 22 Ground 23 5 V dc 24 5 V dc Connector Pin No Signal ...

Page 99: ...Connector Locations 5 3 4044 XXX ...

Page 100: ...model E310 Connector Pin No Signal CN201 Power Switch 1 AC In 2 AC In CN202 Fuser Lamp 1 AC In 2 AC In CN1 Thermistor 1 THERM 2 3 9 V dc CN2 HVPS Printhead 1 24 V dc SWITCH 2 24 V dc 3 Ground 4 24 V dc 5 VDO 6 MHV 7 LDON 8 SUPPLY 9 Ground 10 DEV350 ...

Page 101: ...nnector Locations 5 5 4044 XXX CN2 continued 11 HSYNC 12 THVPWM 13 EXT CLK 14 Ground 15 Ground 16 THVEA 17 LREADY 18 DEV300 19 P MOTOR 20 5 V dc 21 AGND 22 AGND 23 THVREAD 24 AGND Connector Pin No Signal ...

Page 102: ... 1 DEV FUSE FAN J 2 MOTOR EA J 3 MOTOR PB J 4 MOTOR PA J 5 AGND 6 NEW DEV J 7 PFEED J 8 AGND 9 Ground 10 Ground 11 CLUTCH J 12 PEMPTY J 13 24 V dc 14 PNARROW J 15 5 V dc 16 24 V dc 17 PTL J 18 5 V dc 19 PMOTOR EXT J 20 EXT CLK J Connector Pin No Signal ...

Page 103: ...oard 1 EBUSY 2 Not Used 3 EMSG 4 EXITPAP 5 CCLK 6 PRINT 7 VDI 8 Not Used 9 PSYNC 10 READY 11 HSYNC 12 Not Used 13 5 V dc 14 CMSG 15 5 V dc 16 5 V dc 17 Ground 18 5 V dc 19 Ground 20 Ground 21 Ground 22 Ground 23 VDO 24 Not Used Connector Pin No Signal ...

Page 104: ...5 8 Service Manual 4044 XXX ...

Page 105: ... Controller Board 1 EBUSY 2 Not Used 3 EMSG 4 EXITPAP 5 CCLK 6 PRINT 7 VDI 8 Not Used 9 PSYNC 10 READY 11 HSYNC 12 Not Used 13 5 V dc 14 CMSG 15 5 V dc 16 5 V dc 17 Ground Floating 18 5 V dc 19 Ground Floating 20 Ground Floating 21 Ground Floating 22 Ground Floating 23 VDO 24 Not Used ...

Page 106: ...24 V dc 5 OUTA 6 OUTB CN3 Fan 1 24 V dc Switch 2 Not Used 3 Fan CN4 Clutch 1 24 V dc Switch 2 Clutch CN5 Paper Present Sensor 1 PEMPTY 2 5 V dc 3 Ground Floating CN6 Paper Feed Paper Narrow Sensor 1 P Feed 2 P Width 3 5 V dc 4 Ground Floating Connector Pin No Signal ...

Page 107: ...Floating 4 Ground Floating 5 Fuser On 6 24 V dc Switch 7 Ground 8 Ground 9 24 V dc 10 24 V dc CN8 Pre Transfer LED PTL 1 PTL 2 Ground Floating CN9 DCV 1 Not Used 2 Not Used 3 Not Used 4 Not Used CN10 Thermistor 1 THERM 2 Not Used 3 Ground Floating Connector Pin No Signal ...

Page 108: ...4 V dc 4 24 V dc Switch 5 LREADY 6 THVEA 7 VDO 8 THV PWM 9 HSYNC 10 MHV PWM 11 DEVEA A 12 Supply EA 13 LDON 14 DEVEA B 15 Ground Floating 16 Ground Floating 17 Ground Floating 18 5 V dc 19 Ground 20 5 V dc 21 Ground 22 Ground 23 THVREAD 24 PMOTOR Connector Pin No Signal ...

Page 109: ...Connector Locations 5 13 4044 XXX ...

Page 110: ...el E312 Connector Pin No Signal CN501 Power Switch 1 AC In 2 AC In CN502 Fuser Lamp 1 AC In 2 AC In CN503 Engine Board 1 5 V dc 2 5 V dc 3 Ground Floating 4 Ground Floating 5 Fuser On 6 24 V dc Switch 7 Ground 8 Ground 9 24 V dc 10 24 V dc ...

Page 111: ...Connector Locations 5 15 4044 XXX ...

Page 112: ...nector Pin No Signal CN1 Engine LVPS Board 1 24 V dc 2 24 V dc SWITCH 3 24 V dc 4 Ground 5 MHV 6 VDO 7 SUPPLY 8 LDON 9 DEV350 10 Ground 11 THVPWM 12 HSYNC 13 Ground 14 EXT CLK 15 THVEA 16 Ground 17 DEV300 18 LREADY 19 5 V dc 20 P MOTOR 21 AGND 22 AGND 23 AGND 24 THVREAD ...

Page 113: ...044 XXX CN2 Cover Open Switch 1 24 V dc SWITCH 2 Not Used 3 24 V dc CN3 Printhead 1 24 V dc SWITCH 2 AGND 3 P MOTOR 4 LREADY 5 EXT CLK CN4 Printhead 1 HSYNC 2 5 V dc SWITCH 3 Ground 4 LDON 5 VDO 6 Ground Connector Pin No Signal ...

Page 114: ...CN1 Engine Board 1 24 V dc SWITCH 2 24 V dc 3 24 V dc SWITCH 4 24 V dc 5 THVEA 6 LREADY 7 THV PWM 8 VDO 9 MHV PWM 10 HSYNC 11 SUPPLYEA 12 DEVEA A 13 DEVEA B 14 LDON 15 Ground Floating 16 Ground Floating 17 5 Vdc 18 Ground Floating 19 5 V dc 20 Ground 21 Ground 22 Ground 23 PMOTOR 24 THVREAD ...

Page 115: ...Cover Open Switch 1 24 V dc SWITCH 2 5 V dc SWITCH 3 5 V dc 4 24 V dc CN3 Printhead 1 24 V dc SWITCH 2 AGND 3 P MOTOR 4 LREADY 5 EXT CLK CN4 Printhead 1 HSYNC 2 5 V dc SWITCH 3 Ground Floating 4 LDON 5 VDO 6 Not Used Connector Pin No Signal ...

Page 116: ...5 20 Service Manual 4044 XXX ...

Page 117: ...Signal CN401 Paper Feed Paper Narrow Sensor 1 PFEED J 2 PNARROW J 3 5 V dc 4 Ground CN402 Clutch 1 24 V dc 2 CLUTCH J CN403 Paper Empty Sensor 1 PEMPTY J 2 5 V dc 3 Ground CN404 Developer Fuse 1 Not Used 2 Not Used CN405 Main Motor 1 OUT A 2 OUT B 3 24 V dc 4 24 V dc 5 OUT A 6 OUT B ...

Page 118: ...4 MOTOR PB J 5 NEW DEV J 6 AGND 7 AGND 8 PFEED J 9 Ground 10 Ground 11 PEMPTY J 12 CLUTCH J 13 PNARROW J 14 24 V dc 15 24 V dc 16 5 V dc 17 5 V dc 18 PTL J 19 EXT CLK J 20 PMOTOR EXT J CN407 Pre Transfer LED PTL 1 PTL J 2 5 V dc CN408 Cooling Fan 1 DEV FAN J 2 N A 3 24 V dc Connector Pin No Signal ...

Page 119: ...Connector Locations 5 23 4044 XXX ...

Page 120: ...5 24 Service Manual 4044 XXX ...

Page 121: ... Not Shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration PP Parts Packet in the parts description column indicates the part is contained in a parts packet INDENTURE The indenture is marked by a series of dots located before the parts description The indenture indicates the relationship of a part to the next higher assembly For example INDENTU...

Page 122: ...6 2 Service Manual 4044 XXX Assembly 1 Covers ...

Page 123: ...er Stacker 1 7 12G0030 1 Button Operator Panel 1 8 12G0031 1 Lens Operator Panel 1 9 12G0032 1 Panel Operator 1 10 12G1850 1 Cover Op Panel Cable 1 11 12G0027 1 Cable Asm Operator Panel 1 12 6 Screw Type 1 PP 12G0101 1 13 12G0181 2 Latch Front Exit 1 14 12G0029 1 Tray Front Exit 1 15 12G1846 1 Cover Front w English Overlay E310 1 15 12G1874 1 Cover Front w English Overlay E312 1 15 12G3668 1 Cover...

Page 124: ...6 4 Service Manual 4044 XXX Assembly 1 Covers continued ...

Page 125: ...035 1 Tray Asm Paper E310 1 17 12G1938 1 Tray Asm Paper E312 1 18 12G0098 1 Cover Asm Rear 1 19 7 Screw Type 1 PP 12G0101 1 20 12G1847 1 Cover Right Side 1 21 12G0037 1 Cover Lower Front 1 22 12G0040 1 Cover Left Side 1 23 12G0041 1 Cover Top 1 24 12G0176 1 Cover Optional Paper ...

Page 126: ...6 6 Service Manual 4044 XXX Assembly 2 Frame ...

Page 127: ...ck Roller Clutch E310 2 6 12G1929 1 Solenoid Pick Roller Clutch E312 2 7 12G0128 1 Fan Cooling 2 8 12G0059 2 Spring Print Cartridge Lock 2 9 12G0155 1 Lock Print CartrIdge Right 2 10 12G0154 1 Lock Print Cartridge Left 2 11 12G0152 1 Housing Cover Open Sensor E310 2 11 12G1883 1 Housing Cover Open Sensor E312 2 12 12G0060 1 Lever Cover Open Sensor E310 2 12 12G1881 1 Lever Cover Open Sensor E312 2...

Page 128: ...6 8 Service Manual 4044 XXX Assembly 2 Frame continued ...

Page 129: ... Type 3 PP 12G0101 2 23 12G0050 1 Sensor Asm Input Paper Feed Size E310 2 23 12G1884 1 Sensor Asm Input Paper Feed Size E312 2 24 12G0113 1 Cable Asm Fuser Lamp 2 25 12G0051 1 Flag Paper Exit Sensor E310 2 25 12G1885 1 Flag Paper Exit Sensor E312 2 26 12G0109 1 Guide HV Contact 2 27 12G0052 1 Contact Asm HV Transfer Roller 2 28 12G0061 1 Cover Fuser Lamp Wiring 2 29 12G0053 3 Contact Asm HV Main 2...

Page 130: ...6 10 Service Manual 4044 XXX Assembly 3 Fuser ...

Page 131: ...101 3 3 12G0075 1 Fuse Thermal 3 4 12G0166 2 Bearing Fuser Exit Roller 3 5 12G0167 1 Gear Fuser Exit Roller 3 6 12G0165 1 Roller Asm Fuser Exit Redrive 3 7 12G0160 2 Gear Redrive Idler 2 3 8 12G0161 1 Gear Redrive Idler 1 3 9 12G0159 4 Spring Redrive Roller 3 10 12G0123 4 Roller Asm Redrive 3 11 12G0103 4 Finger Detack E310 3 11 12G1891 4 Finger Detack E312 3 12 12G0157 4 Spring Detack Finger 3 13...

Page 132: ...6 12 Service Manual 4044 XXX Assembly 3 Fuser continued ...

Page 133: ...3 19 12G1893 1 Lamp Fuser 110 V ac E312 3 19 12G0124 1 Lamp Fuser 220 V ac E310 3 19 12G1894 1 Lamp Fuser 220 V ac E312 3 20 12G0082 1 Plate Hot Roll Ground 3 21 12G0081 1 Gear Fuser Hot Roll 3 22 12G0080 1 Bearing Right Hot Roll 3 23 12G0083 2 Bearing Asm Backup Roll 3 24 12G0084 1 Roller Asm Exit Paper Feed 3 25 12G0174 3 Bushing Exit Paper Feed Roller 3 26 12G0086 1 Roller Backup 3 27 12G0079 1...

Page 134: ...6 14 Service Manual 4044 XXX Assembly 4 Main Drive ...

Page 135: ...bly E312 4 2 12G0044 1 Motor Asm Main 4 3 5 Screw Type 4 PP 12G0101 4 4 1 Gear Drive Feed 1 PP 12G0102 4 5 1 Gear Drive Feed 2 PP 12G0102 4 6 1 Gear Input Paper Feed PP 12G0102 4 7 6 Screw Type 3 PP 12G0101 4 8 1 Gear Fuser Drive PP 12G0102 4 9 1 Gear Idler PP 12G0102 4 10 1 Gear OPC Drive 1 PP 12G0102 4 11 1 Gear OPC Drive 2 PP 12G0102 ...

Page 136: ...6 16 Service Manual 4044 XXX Assembly 5 Paper Feed ...

Page 137: ...d Asm Rear 5 3 12G0062 1 Pad Asm Pick Roller 5 4 12G0121 1 Spring Pad Asm Lower 5 5 12G0104 2 Spring Separator Asm 5 6 1 Clip E PP 12G0101 5 7 12G0065 1 Clutch Asm Pick Roller 5 8 12G0067 1 Roller Asm Pick E310 5 8 12G1933 1 Roller Asm Pick E312 5 9 12G0066 1 Bearing Left Pick Roller Shaft 5 10 12G0064 1 Separator Asm Paper ...

Page 138: ...6 18 Service Manual 4044 XXX Assembly 5 Paper Feed continued ...

Page 139: ...Asm Input Paper Feed E310 5 11 12G1934 1 Shaft Asm Input Paper Feed E312 5 12 12G0072 2 Separator Secondary Paper E310 5 13 12G0070 1 Roller Asm Input Paper Feed E310 5 13 12G1889 1 Roller Asm Input Paper Feed E312 5 14 12G0073 1 Sensor Paper Present 5 15 12G0071 1 Flag Paper Sensor Present ...

Page 140: ...6 20 Service Manual 4044 XXX Assembly 6 Electronics model E310 ...

Page 141: ...reece Czechoslovakia Slovakia Eastern Countries Russia Poland Portugal 6 2 1339521 1 Power Cord Israel 6 2 1339522 1 Power Cord Switzerland 6 2 1339523 1 Power Cord South Africa 6 2 1339525 1 Power Cord Denmark 6 2 1342534 1 Power Cord Chile 6 2 1342536 1 Power Cord Argentina Paraguay Uruguay 6 3 12G0097 1 Cable Asm Motor to Interconnect Board E310 6 4 12G0108 1 Bracket Controller Board Mounting 6...

Page 142: ...6 22 Service Manual 4044 XXX Assembly 6 Electronics model E310 continued ...

Page 143: ...sm Engine LVPS 110 V ac E310 6 9 12G0091 1 Board Asm Engine LVPS 220 V ac E310 6 10 12G0090 1 Fuse Power Supply 110 V ac 6 10 12G0092 1 Fuse Power Supply 220 V ac 6 11 12G0100 1 Cable Asm Engine LVPS Board to Interconnect Board E310 6 12 12G0088 1 Board Asm Interconnect E310 6 13 12G1828 1 Guide Cable E310 6 14 12G0096 1 Cable Asm Engine LVPS to HVPS E310 ...

Page 144: ...6 24 Service Manual 4044 XXX Assembly 6 Electronics model E312 ...

Page 145: ...d Mounting 6 5 14 Screw Type 3 PP 12G0101 6 6 12G1872 1 Board Asm Controller E312 6 7 12G0114 1 Panel SIMM Access 6 8 12G1926 1 Cable Asm Engine Board to Controller Board E312 6 9 12G1941 1 Shield Asm LVPS E312 6 10 12G1898 1 Board Asm LVPS 110 V ac E312 6 10 12G1899 1 Board Asm LVPS 220 V ac E312 6 11 12G0090 1 Fuse Power Supply 110 V ac 6 11 12G0092 1 Fuse Power Supply 220 V ac 6 12 12G1937 1 Bo...

Page 146: ... SIMM 4MB DRAM Memory 7 99A0518 1 SIMM 8MB DRAM Memory 7 99A0519 1 SIMM 16MB DRAM Memory 7 99A0520 1 SIMM 32MB DRAM Memory 7 99A0724 1 SIMM 64MB DRAM Memory 7 99A0521 1 SIMM 1 Meg Flash Memory 7 99A0522 1 SIMM 2 Meg Flash Memory 7 99A0523 1 SIMM 4 Meg Flash Memory 7 99A0545 1 Adapter External Serial ...

Page 147: ...ket Fasteners PP 12G0101 3 o Screw Type 1 m3x10 2 o Screw Type 2 m4x10 6 o Screw Type 3 m3x10 2 o Screw Type 4 m3x6 1 o Clip E 8 1 Parts Packet Gears PP 12G0102 1 o Gear Drive Feed 1 1 o Gear Drive Feed 2 1 o Gear Input Paper Feed 1 o Gear OPC Drive 2 1 o Gear OPC Drive 1 1 o Gear Idler 1 o Gear Fuser Drive ...

Page 148: ...6 28 Service Manual 4044 XXX ...

Page 149: ...Defaults 3 12 Service Error Codes 2 2 Toggle Demo Normal Mode 3 14 User Error Message Table 2 6 Diagnostic Tests Diagnostic Test 3 1 Memory Test 3 1 Print Quality Test 3 2 User Mode Print Test Page 3 3 E Engine Clean Cycle 3 13 Engine LVPS Board Connectors 5 4 ESD sensitive Parts 4 1 G General Information 1 1 H Handling ESD sensitive Parts 4 1 Hex Trace 3 11 How To Use This Parts Catalog 6 1 HVPS ...

Page 150: ...ror Codes 2 2 Primary Service Error Codes 2 2 Secondary Service Error Codes 2 5 Symptom Tables 2 10 Base Printer Symptom Table 2 10 POST Symptom Table 2 10 T Toggle Demo Normal Mode 3 14 U User Error Message Table 2 6 Primary User Error Message Table 2 6 Secondary User Error Message Table 2 8 User Mode Print Test Page 3 3 Part Numbers 12G0021 6 3 12G0022 6 3 12G0024 6 3 12G0025 6 3 12G0027 6 3 12G...

Page 151: ...12 6 3 12G0113 6 9 12G0114 6 21 6 25 12G0119 6 9 12G0120 6 9 12G0121 6 17 12G0122 6 11 12G0123 6 11 12G0124 6 13 12G0125 6 7 12G0126 6 3 12G0127 6 9 12G0128 6 7 12G0130 6 9 12G0152 6 7 12G0153 6 7 12G0154 6 7 12G0155 6 7 12G0156 6 13 12G0157 6 11 12G0158 6 11 12G0159 6 11 12G0160 6 11 12G0161 6 11 12G0165 6 11 12G0166 6 11 12G0167 6 11 12G0171 6 11 12G0172 6 13 12G0174 6 13 12G0175 6 3 12G0176 6 5...

Page 152: ...6 25 12G1938 6 5 12G1939 6 3 12G1940 6 25 12G1941 6 25 12G1942 6 13 12G3668 6 3 12G3776 6 13 12G3777 6 13 12G3972 6 3 1339517 6 21 1339519 6 21 1339520 6 21 1339521 6 21 1339522 6 21 1339523 6 21 1339525 6 21 1339526 6 21 1342534 6 21 1342536 6 21 99A0517 6 26 99A0518 6 26 99A0519 6 26 99A0520 6 26 99A0521 6 26 99A0522 6 26 99A0523 6 26 99A0545 6 26 99A0724 6 26 ...

Page 153: ...the book well organized Yes No 2 Was the content of the book accurate and complete Yes No 3 Was the book easy to use Yes No 4 What can we do to improve the book 5 What is your job title Questions or comments about supplies service applications and so on will slow response time considerably Please refer those questions or comments to your authorized dealer or point of purchase Note Please direct al...

Page 154: ...t Along Line POSTAGE WILL BE PAID BY ADDRESSEE LEXMARK INTERNATIONAL INC DEPARTMENT D22A BUILDING 035 3 740 NEW CIRCLE ROAD NW LEXINGTON KY 40511 9954 Fold Here Tape Please Do Not Staple Tape BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 2659 LEXINGTON KY ...

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