Lexmark MS71x Page 124 Service Manual Download

Page: 124 / 659

Error code

Description

Action

324.57

No encoder feedback detected from the tray 2 (HCIT)
lift motor.

Go to

“HCIT lift drive motor failure service check”

on page 133

324.58

Motor stop error—the tray 2 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.

324.59

The tray 2 (HCIT) lift motor went over the normal
speed

325.60

Hardware Error—tray 2 board ID unknown

Go to

“250/550-sheet controller board failure

service check” on page 132

325.61

Hardware Error—tray 2 option type unknown

325.62

Hardware Error—tray 2 product ID unknown)

325.63

Hardware Error—tray 2 sensors are not plugged on
the board

325.64

Hardware Error—tray 2 lift plate failed to reach its
home position

Go to

“HCIT lift plate failure service check” on

page 135

331.51

No encoder feedback detected from the tray 3
pick/lift motor.

Go to

“250/550-sheet media feeder failure service

check” on page 130

331.52

Motor stop error—the tray 3 pick/lift motor kept on
running some time after the motor was commanded
to stop.

331.53

The tray 3 pick/lift motor went over the normal speed

332.54

No encoder feedback detected from the tray 3
transport motor.

Open the media tray, and make sure to remove all
obstructions.

If this doesn’t solve the issue, then go to

“250/550-

sheet transport motor failure service check” on
page 128

332.55

Motor stop error—the tray 3 transport motor kept on
running some time after the motor was commanded
to stop.

332.56

The tray 3 transport motor went over the normal
speed.

334.57

No encoder feedback detected from the tray 3 (HCIT)
lift motor.

Go to

“HCIT lift drive motor failure service check”

on page 133

334.58

Motor stop error—the tray 3 (HCIT) lift motor kept on
running some time after the motor was commanded
to stop.

334.59

The tray 3 (HCIT) lift motor went over the normal
speed

335.60

Hardware Error—tray 3 board ID unknown

Go to

“250/550-sheet controller board failure

service check” on page 132

335.61

Hardware Error—tray 3 option type unknown

335.62

Hardware Error—tray 3 product ID unknown

335.63

Hardware Error—tray 3 sensors are not plugged on
the board

335.64

Hardware Error—tray 3 lift plate failed to reach its
home position

Go to

“HCIT lift plate failure service check” on

page 135

4063

Diagnostic information

124

Summary of Contents for MS71x

Page 1: ...Lexmark MS81x MS71x printer Machine Type 4063 2xx 4x0 63x 83x Service Manual Start diagnostics Maintenance Safety and notices Trademarks Index January 08 2013 www lexmark com P N 12G3023 ...

Page 2: ...a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufa...

Page 3: ...Data security notice 33 Tools required for service 34 Diagnostic information 35 Troubleshooting overview 35 Performing the initial troubleshooting check 35 Error code number key 36 Power on Reset POR sequence 36 Using Safe Mode 37 Fixing print quality issues 37 Initial print quality check 38 Gray background on prints 39 Printer is printing blank pages 40 Printer is printing solid black pages 41 Re...

Page 4: ...ensor narrow media static jam service check 67 Sensor fuser exit miscellaneous jam service check 68 Fuser ID chip control jam service check 68 203 paper jams 69 Upper redrive motor control jam service check 69 230 paper jams 70 Sensor duplex path static jam service check 73 Sensor duplex path early arriving jam service check 74 Sensor duplex path never or late arriving jam service check 74 Sensor ...

Page 5: ...ice check 112 HVPS cooling fan service check 113 Miscellaneous cooling fan service check 113 Firmware and or system electronics errors 900 999 99 113 9xx error messages 114 System software error service check 117 NVRAM mismatch failure service check 122 Input output option hardware errors 123 3xx error messages 300 399 99 123 250 550 sheet transport motor failure service check 128 250 550 sheet me...

Page 6: ...e service check 197 Option tray symptoms 198 250 550 sheet media type error service check 199 250 550 sheet tray undetected service check 201 HCIT incorrect media error service check 202 HCIT media type error service check 204 HCIT undetected service check 206 HCIT media low undetected service check 207 Finisher side door error service check 209 Mailbox incorrect bin exit service check 211 Finishe...

Page 7: ...iverter Test 233 FINISHER TESTS 233 Staple Test 233 Hole Punch Test 234 Feed Test finisher 234 Finisher Sensor Test 234 BASE SENSOR TEST 235 DEVICE TESTS 235 Quick Disk Test 235 Disk Test Clean 236 Flash Test 236 PRINTER SETUP 236 Defaults 236 Printed Page Count 237 Permanent Page Count Perm page count 237 Processor ID 237 Engine Setting x 238 Edge to Edge 238 Parallel Strobe Adjustment Par 1 Stro...

Page 8: ...4 Menu Settings Page 244 Event Log 244 Size sensing 244 Panel Menus 245 PPDS Emulation 245 Download Emuls 245 Safe Mode 245 Factory Defaults 246 Energy Conserve 246 Paper Prompts 246 Envelope Prompts 247 Action for Prompts 247 Jobs on Disk 248 Disk Encryption 248 Erase All Information on Disk 248 Wipe All Settings 249 Font Sharpening 249 Require Standby 249 A5 Loading 249 UI Automation 250 LES App...

Page 9: ...act connector 264 Horizontal sliding contact connector 267 Low Insertion Force LIF connector 270 Adjustments 271 Media aligner roller adjustment 272 Polygon printhead mechanical registration adjustment 274 Removal procedures 277 Base printer cover removals 277 Left cover removal 277 Rear lower cover removal 280 Top cover removal 282 Right cover removal 283 Rear door removal 285 Base printer front ...

Page 10: ...emoval 333 Duplex front flap removal 335 Duplex rear flap removal 336 Left frame extension removal 337 Media tray removal 339 Media size actuator removal 340 Pick roller assembly removal 342 Right frame extension 343 Sensor duplex path removal 344 Sensor tray 1 media out removal 345 Separator roller assembly removal 347 Base printer left removals 348 Controller board removal 349 Controller board a...

Page 11: ...tion roller removal 407 Media tray assembly removal 407 Media tray front cover removal 407 Drawer pick roller removal 408 Sensor pick roll position removal 408 Drawer assembly rear cover removal 409 Drawer assembly left cover removal 410 Drawer controller PCBA removal 411 Drawer upper interface cable removal 412 Drawer lower interface cable removal 413 Drawer media feeder removal 414 Drawer transp...

Page 12: ...y output expander option removals 460 High capacity output expander assembly removal 460 HCOE top cover removal 460 HCOE rear door removal 461 HCOE sensor cover removal 462 Sensor HCOE media bin full with flag removal 463 HCOE right outer cover removal 463 HCOE left cover removal 465 HCOE controller PCBA removal 467 HCOE lower interface cable removal 469 HCOE upper interface cable removal 470 Stap...

Page 13: ...ox controller PCBA removal 507 Sensor mailbox divert motor removal 509 Mailbox lower interface cable removal 510 Mailbox upper interface cable removal 512 Mailbox divert motor removal 512 Mailbox media bin full flag removal 514 Sensor mailbox bin full receive removal 515 Mailbox belt removal 518 Mailbox output bin LED assembly removal 520 Component locations 525 Connectors 525 Controller board 525...

Page 14: ... High capacity input tray option 2 573 Assembly 15 Output options 575 Assembly 16 Output expander option 577 Assembly 17 High capacity output expander option 579 Assembly 18 Staple finisher option 1 581 Assembly 19 Staple finisher option 2 583 Assembly 20 Mailbox option 1 585 Assembly 21 Mailbox option 2 587 Assembly 22 Miscellaneous 589 Assembly 23 Power cords 593 Appendix A Printer specification...

Page 15: ...r position 604 Multi purpose feeder MPF 604 MPF pick roller 605 MPF pick solenoid 605 Registration 605 Sensor input 606 Duplex 606 Sensor duplex path 606 Transfer 606 Transfer roller 607 Printhead 608 Fuser components 609 Heat belt belt fuser 610 Heat belt hot roll fuser 610 Pressure roll 610 Heater lamp hot roll fuser 611 Thermistor 611 Sensor fuser exit 611 Sensor narrow media hot roll fuser onl...

Page 16: ...aphic and print cartridge components 616 Supported paper sizes types and weights 620 Paper types and weights supported by the printer 620 Paper sizes supported by the printer 621 Paper sizes types and weights supported by the optional finishers 622 Output options theory 624 Output expander theory 624 High capacity output expander theory 625 Mailbox theory 626 Staple finisher theory 627 Appendix D ...

Page 17: ...setzt sind die die Werte für Klasse I überschreitet Avis relatif à l utilisation du laser L imprimanteestcertifiéeconformeauxexigencesdelaréglementationdesEtats Unis relativeauxproduits laser DHHS 21CFR Chapter I Subchapter J for Class I 1 Pour les autres pays elle est certifiée conforme aux exigences des normes IEC 60825 1 relatives aux produits laser de classe I Les produits laser de Classe I ne...

Page 18: ...as Laserinformatie Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS 21 CFR hoofdstuk 1 paragraaf J voor laserproducten van klasse I 1 Elders is de printer gecertificeerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825 1 Laserproducten van klasse I worden geacht geen gevaar op te leveren De printer bevat intern ...

Page 19: ...laser og somopererer ibølgelengder på 787 800nanometer Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift vedlikehold eller foreskrevet service Avís sobre el làser AlsEUA laimpressoraestàcertificadadeconformitatambelsrequisitsdelcapítolI apartatJdelCFR21delDepartament de Salut i Serveis Humans per a productes làser d...

Page 20: ... for this product has been prepared for use by a professional service person and is not intended to be used by others There maybean increased riskofelectricshockand personal injuryduring disassemblyandservicing ofthis product Professional service personnel should understand this and take necessary precautions CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to be replac...

Page 21: ...twortung oder Haftung für die Sicherheit übernommen Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen VORSI...

Page 22: ...utilitzen peces de recanvi no autoritzades La informació pel manteniment d aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients ATENCIÓ La bate...

Page 23: ...当心一可能的伤害本产品中的锂电池不可更换如果不正确更换锂电池可能会有爆炸危险不要再充电拆解或焚烧锂电池丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理 4063 Notices and safety information 23 ...

Page 24: ...4063 24 ...

Page 25: ...he lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs Appendix A Contains service tips and detailed information about the product including the basic theory of printer operation Appendix B Contains representative print samples Service manual conventions Note A note provides additional information Warning Pote...

Page 26: ...4063 26 ...

Page 27: ...General information Printer configurations on page 28 Paper guidelines on page 30 Data security notice on page 33 Tools required for service on page 34 4063 General information 27 ...

Page 28: ...etwork duplex printer 4063 230 MS810de Network 4 3 e Task touch screen duplex printer 4063 23E MS811n Network 4063 410 MS811dn Network duplex printer 4063 430 MS812dn Network duplex printer 4063 630 MS812de Network 7 e Task touch screen duplex printer 4063 63E The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the error code charts symptom ind...

Page 29: ...similar configuration then you may need additional furniture For more information see www lexmark com multifunctionprinters The following illustration shows the maximum number of optional finishers and trays that are supported by the printer For more information on other configurations visit www lexmark com multifunctionprinters Hardware option Alternative hardware option 1 Staple finisher Output ...

Page 30: ...sider these factors before printing on them Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60 176 g m2 16 47 lb grain long paper The 2100 sheet tray can automatically feed paper weights up to 60 135 g m2 16 36 lb grain long paper Paper lighter than 60 g m2 16 lb might not be stiff enough to feed properly and may cause jams Note Two sided printing is s...

Page 31: ...e paper prevents jams and helps ensure trouble free printing To help avoid paper jams and poor print quality Always use new undamaged paper Before loading paper know the recommended printable side of the paper This information is usually indicated on the paper package Do not use paper that has been cut or trimmed by hand Do not mix paper sizes types or weights in the same tray mixing results in ja...

Page 32: ...ters on the environment the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor up to 80 of carbon emissions caused throughout the entire life of a device from design to end of life This is due to the energy intensive manufacturing processes required to make paper Thus Lexmark seeks to educate customers and partners on minimizing t...

Page 33: ...nter The carton and wrapper help keep the paper clean dry and flat Data security notice This printer contains various types of memory that are capable of storing device and network settings information from embedded solutions and user data Volatile memory This device utilizes standard Random Access Memory RAM to temporarily buffer user data during simple print and copy jobs Non volatile memory Thi...

Page 34: ...river magnetic short blade 7 32 inch 5 5 mm open end wrench 7 0 mm nut driver Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax serial debug cable 1381963 Coax serial debug cable 1381964 Flash light optional 3 mm hex wrench 5 5 mm hex wrench 4063 General information 34 ...

Page 35: ...nel to lift it safely CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching Troubleshooting overview Performing the initial troubleshooting check on page 35 Error code number key on page 36 Performing the initial troubleshooting check Before you start the troubleshooting procedures perform the followin...

Page 36: ... output option paper jam errors on page 143 900 999 Firmware and or system electronics errors See Firmware and or system electronics errors 900 999 99 on page 113 Power on Reset POR sequence When you turn the printer on it performs a Power on Reset POR sequence Check for correct POR functioning of the base printer by observing the following 1 The LED turns on 2 The main fan turns on 3 The operator...

Page 37: ...Return the printer to standard operating mode to service the printer and return to full function printing Safe Mode print behavior The following table outlines the behavior for this printer model while in Safe Mode Safe Mode engine features Engine behavior Control panel behavior Simplex printing only Reports that duplex printing is disabled Duplex print option is not selectable Ignore duplex senso...

Page 38: ...make sure the following settings are at the default level Print Resolution Set to 600 dpi print quality problems should be checked at different resolution settings Toner Darkness Set to 8 default Check the paper type texture and weight settings against the paper that is loaded in the printer 3 Inspect the transfer roller for damage Replace if damaged 4 Inspect the print cartridge and imaging unit ...

Page 39: ...eck the CTLS located on the toner level imaging unit high voltage contact for damage Is it free of damage Go to step 4 Replace the toner level imaging unit high voltage contact Step 4 Check the transfer roller for surface contamination or excessive wear Is it free of contamination and wear Go to step 5 Replace the transfer roller Step 5 Check the transfer roller left contact spring located on the ...

Page 40: ...er roller Step 4 Check the transfer roller left contact spring located on the transfer roller left arm for damage Is it free of damage Go to step 5 Replace the transfer roller left arm with cable See Transfer roller left arm with cable removal on page 313 Step 5 Reseat the cables on the HVPS Does the problem remain Replace the HVPS See HVPS removal on page 365 The problem is solved Step 6 Reseat t...

Page 41: ... Are the above cables properly connected Replace the HVPS See HVPS removal on page 365 Reconnect the cables Repeating defects Actions Yes No Step 1 Measure the distance between defects Is the distance between defects equal to any of the following 3 81 in 96 8 mm 1 88 in 47 8 mm 1 12 in 28 5 mm Replace the imaging unit Go to step 2 Step 2 Is the distance between defects equal to 3 71 in 94 25 mm or...

Page 42: ...Check the transfer roller for surface contamination or excessive wear Is it free of contamination and wear Go to step 4 Replace the transfer roller See Transfer roller removal on page 317 Step 4 Check the following fuser components for wear or damage Gears Exit rollers Heat belt or hot roller Are they free of damage Go to step 5 Replace the fuser See Fuser removal on page 322 Step 5 Reseat the con...

Page 43: ...hey free of wear or damage Go to step 4 Replace the pick roller See Pick roller assembly removal on page 342 Step 4 Check the lift plate on the media tray for damage Is it free of damage Go to step 11 Replacethemediatray Step 5 Make sure the MPF pick roller and separator pad are free of debris Check for wear or damage Are they free of wear or damage Go to step 6 Replace the MPF pick roller separat...

Page 44: ... Properties For Macintosh users specify the type and weight from the Print dialog Does the problem remain Go to step 2 The problem is solved Step 2 From the Paper menu on the printer control panel check the paper type and paper weight settings Do the paper type and paper weight settings match the paper in the tray Go to step 3 Change the paper type and weight settings to match the paper in the tra...

Page 45: ... media transfer route b Check the media route for contamination or obstacles Are there obstacles in the route Go to step 8 Remove obstacles or contamination Step 8 Check the imaging unit for proper installation Is the above component properly installed Go to step 9 Inspect clean and reinstall or replace the imaging unit Step 9 Check the transfer roller assembly for contamination and wear Is the ab...

Page 46: ...ints ABCDE ABCDE ABCDE Leading edge Trailing edge Actions Yes No Step 1 Check the transfer roll for contamination or excessive wear Is it free of contamination or wear Go to step 2 Replace the transfer roll Step 2 Removethe fuser and check for damageor debrison the rollersand belts Is it free of damage and debris Replace the fuser 4063 Diagnostic information 46 ...

Page 47: ... and locations on page 48 200 201 paper jams on page 50 Sensor input static jam service check on page 54 Sensor input early arriving jam service check on page 54 Sensor input never or late arriving jam service check on page 56 Sensor input late leaving or did not clear jam service check on page 57 Main drive motor control jam service check on page 59 Printhead motor control jam service check on pa...

Page 48: ...path miscellaneous jam service check on page 77 Sensor input never arriving jam exiting duplex service check on page 78 235 239 paper jams on page 78 24x paper jams on page 79 Media feeder motor control service check on page 81 Media tray 1 tray pulled jam on page 82 Media feeder motor tray lift error service check on page 83 Sensor input never arriving jam from tray 1 service check on page 83 250...

Page 49: ...ee 250 paper jams on page 84 5 Duplex area 235 239 See 235 239 paper jams on page 78 6 Trays 24x See 24x paper jams on page 79 7 Output expander 43y xx See 43y xx paper jams on page 89 8 Upper rear door 202 See 202 paper jams on page 61 9 Upper door and rear duplex area 231 234 See 230 paper jams on page 70 10 Mailbox 41y xx See 41y xx paper jams on page 88 11 Staple finisher rear door 451 See 451...

Page 50: ...ent allow the surface to cool before touching 1 Lift the front cover and then pull down the multipurpose feeder door 2 Lift the green handle and then pull the toner cartridge out of the printer 3 Place the cartridge aside 4 Lift the green handle and then pull the imaging unit out of the printer 4063 Diagnostic information 50 ...

Page 51: ...Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Pull the jammed paper gently to the right and then remove it from the printer Note Make sure all paper fragments are removed Warning Potential Damage The jammed paper may be covered with toner which can stain garments and skin 7 Install the imaging unit Note Use the arrows on the side of the printer a...

Page 52: ...clear the message and continue printing select Next Clear the jam press OK 200 201 paper jams Error code Description Action 200 01 Media remains on the sensor input during the warm up sequence See Sensor input static jam service check on page 54 200 02 Media reached the sensor input sooner than the specified time The wrong config ID causes the engine to assume a 550 paper path on a 250 model See S...

Page 53: ... page to be imaged See Sensor input miscellaneous jam 1 service check on page 60 200 14 Proper main motor feedback to start laser servo was not received See Main drive motor control jam service check on page 59 200 15 Media reached the sensor input but did not clear it within the specified time Media source Tray 1 See Sensor input late leaving or did not clear jam service check on page 57 200 16 M...

Page 54: ...panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 Step 3 Check the above sensor for proper connection Is the above sensor connected properly Replace the Sensor input See Sensor input removal on page 310 Go to step 4 Reseat the connection Go to step 4 Step 4 Perform a print test Does the problem remain Contact the next highest level of ...

Page 55: ...a path for partially fed media Are the media trays and the media path free from any partially fed pieces of media Go to step 7 Remove any pre staged or jammed media Step 7 Check the sensor input for proper operation a Enter the diagnostic mode b Select Base sensor test c Observe the line item input Does the display on the operator panel change every time the sensing area of the above sensor is int...

Page 56: ...contamination Go to step 6 Clean or replace the MPF pick roller See MPF pick roller removal on page 305 Step 6 Perform a MPF print test and check the MPF pick solenoid for proper operation Does the above component operate properly Go to step 9 Replace the MPF pick solenoid Step 7 Check the pick roller assembly in the media tray being picked from Is the pick roller assembly free of excess wear and ...

Page 57: ...13 Perform a print test and check the main motor assembly Is the media properly transported and able to reach the sensor input Go to step 14 Replace the main drive motor See Maindrive motor removal on page 354 Step 14 Perform a print test Does the problem remain Contact the next highest level of technical support Problem solved Sensor input late leaving or did not clear jam service check Action Ye...

Page 58: ...tions Go to step 9 Remove obstructions Step 9 Check the sensor input for proper operation a Enter the diagnostic mode b Select Base sensor test c Observe the line item input Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 11 Go to step 10 Step 10 Check the above sensor for proper connection Is the above sensor connec...

Page 59: ...ne Does the error continue Replace the controller board See Controller board removal on page 349 Problem solved Printhead motor control jam service check Action Yes No Step 1 Ensure the cables for sockets MIR MTR and VIDEO on the controller card are properly connected and not damaged Are the cables connected and undamaged Go to step 2 Reseat the connections Go to step 2 Step 2 Reset the machine Do...

Page 60: ...nsor passthrough intheappropriate input option for proper operation a Enter the diagnostic mode b Select Input tray tests c Select Sensor test d Select the appropriate input tray Observe the line item pass through for the appropriate media tray Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 3 Go to step 2 Step 2 Che...

Page 61: ...eplace the controller board See Controller board removal on page 349 Problem solved Sensor input miscellaneous jam 3 service check Action Yes No Step 1 Check the media size setup and tray guides for all media trays Does the media size in use match the size set for all media trays Go to step 2 Replace the media or change the media size setup Step 2 Check the media condition in all media trays Is an...

Page 62: ...inue printing select Next Clear the jam press OK 200 xx paper jams Error code Description Action 202 01 Media remains on the sensor narrow media during the warm up sequence MS71x See Sensor narrow media static jam service check on page 67 202 01 Media remains on the sensor fuser exit during the warm up sequence See Sensor fuser exit static jam service check on page 64 4063 Diagnostic information 6...

Page 63: ... Page arrived at fuser earlier than expected so it was probably staged See Fuser drive motor control jam service check on page 60 202 22 Cartridge Motor Motor under speed error Motor made it to closed loop at a steady state but then detected speed was below threshold See Fuser drive motor control jam service check on page 60 202 28 Thesensor fuserexit reboundeduponbeing released by the trailing ed...

Page 64: ...p 2 Close or replace the rear door See Rear door removal on page 285 Step 2 Check the fuser unit assembly for damage and life expiration Is the above component damaged or has it exceeded life Replace the fuser See Fuser removal on page 322 Go to step 3 Step 3 Check the sensor fuser output for proper operation a Enter the diagnostic mode b Select Base sensor tests c Observe the line item fuser exit...

Page 65: ...e from obstructions Go to step 3 Go to step 3 Step 3 Check the sensor fuser output for proper operation a Enter the diagnostic mode b Select Base sensor tests c Observe the line item output Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 5 Go to step 4 Step 4 Check the above sensor for proper connection Is the above ...

Page 66: ...dia properly installed in all the media trays Go to step 3 Remove and properly reinstall the media Step 3 Check the rear door Is the rear door free of damage and properly closed Go to step 4 Close or replace the rear door See Rear door removal on page 285 Step 4 Check the fuser unit assembly for damage and life expiration Is the above component damaged or has it exceeded life Replace the fuser See...

Page 67: ...s No Step 1 Check the fuser for jammed media Is the fuser path free from jammed media Go to step 2 Remove any jammed media Step 2 Check the sensor fuser exit for proper operation a Enter the diagnostic mode b Select Base sensor test c Observe the line item fuser exit Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 ...

Page 68: ... support Problem solved Fuser ID chip control jam service check Action Yes No Step 1 Ensure the fuser is properly installed Is the fuser properly installed Go to step 2 Reinstall the fuser Step 2 Remove the existing fuser and install a different fuser Does the error remain Replace the fuser See Fuser removal on page 322 Go to step 3 Problem solved Step 3 Ensure the cable for socket J27 on the cont...

Page 69: ...ftersuccessful start up See Upper redrive motor control jam service check on page 69 203 22 Upper redrive motor under speed error See Upper redrive motor control jam service check on page 69 203 30 Upper redrive motor failed to stop the sheet at the duplex reverse point within the specified time See Upper redrive motor control jam service check on page 69 Upper redrive motor control jam service ch...

Page 70: ...al topic Go to step 5 Problem solved Step 5 Reset the machine Does the error continue Replace the controller card See Controller board removal on page 349 Problem solved 230 paper jams CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 1 Pull down the rear door 2 Firmly grasp the jammed paper on eac...

Page 71: ...or 4 Push the back of the standard tray 5 Press down the rear duplex flap then firmly grasp the jammed paper and then gently pull the paper out Note Make sure all paper fragments are removed 4063 Diagnostic information 71 ...

Page 72: ...he media is late reaching the sensor input within the specified time when exiting the duplex See Sensor input never arriving jam exiting duplex service check on page 78 230 05 The media reached the sensor duplex path but did not clear it within the specified time See Sensor duplex path late leaving jam service check on page 75 230 07 The media reached the sensor duplex path but did not clear it wi...

Page 73: ...oper operation a Enter the diagnostic mode b Select duplex tests c Select sensor test d Observe the line item sensor Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 Step 3 Check the above sensor for proper connection Is the above sensor connected properly Replace the sensor duplex path See Sensor duple...

Page 74: ... Sensor duplex path removal on page 344 Reseat the connection Step 4 Perform a print test Does the problem remain Contact the next highest level of technical support Problem solved Sensor duplex path never or late arriving jam service check Action Yes No Step 1 Check the fuser access door area for media jams and obstructions Is the fuser access door area free from jammed media and obstructions Go ...

Page 75: ...the above cable properly connected Go to step 7 Reseat the connection Step 7 Perform a print test Does the error continue Replace the duplex motor See Duplex motor removal on page 320 Problem solved Step 8 Perform a print test Does the error continue Replace the controller card See Controller board removal on page 349 Problem solved Sensor duplex path late leaving jam service check Action Yes No S...

Page 76: ... the upper redrive See Upper redrive removal on page 331 Step 6 Perform a print test and check the upper redrive motor for proper operation Does the above component operate properly Go to step 7 Replace the upper redrive motor See upper redrive motor removal topic Step 7 Perform a print test Does the problem remain Contact the next highest level of technical support Problem solved Duplex control j...

Page 77: ... proper operation a Enter the diagnostic mode b Select duplex tests c Select sensor test d Observe the line item sensor Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 3 Go to step 2 Step 2 Check the above sensor for proper connection Is the above sensor connected properly Replace the sensor duplex path See Sensor du...

Page 78: ...tep 3 Step 3 Check the above sensor for proper connection Is the above sensor connected properly Replace the sensor input See Sensor input removal on page 310 Replace the connection Step 4 Ensure the duplex motor cable and the socket DUPLEX MTR on the controller board is properly connected Is the above cable properly connected Go to step 5 Reseat the connection Step 5 Perform a print test Does the...

Page 79: ...ut of the printer Note Make sure all paper fragments are removed 3 Insert the tray 4 To clear the message and continue printing select Next Clear the jam press OK 24x paper jams 1 Check which tray is indicated on the printer display 2 Lift the tray slightly and then pull it out completely 4063 Diagnostic information 79 ...

Page 80: ... Sensor input never or late arriving jam service check on page 56 241 13 The media is late reaching the sensor input within the specified time from tray 1 See Sensor input never or late arriving jam service check on page 56 241 14 The media is late reaching the sensor input within the specified time from tray 1 See Sensor input never or late arriving jam service check on page 56 241 15 Media tray ...

Page 81: ...43 29 Media feeder motor did not turn off when lifting the tray See Media feeder motor tray lift error service check on page 83 244 29 Media feeder motor did not turn off when lifting the tray See Media feeder motor tray lift error service check on page 83 245 29 Media feeder motor did not turn off when lifting the tray See Media feeder motor tray lift error service check on page 83 Media feeder m...

Page 82: ...s the error continue Replace the controller board See Controller board removal on page 349 Problem solved Media tray 1 tray pulled jam Action Yes No Step 1 Remove all media jams from the media tray and printer Are all of the media jams removed Go to step 2 Removeallmediajams Step 2 Ensure the media tray is properly inserted into the printer Is the media tray properly inserted Go to step 3 Insert t...

Page 83: ... Controller board removal on page 349 Problem solved Sensor input never arriving jam from tray 1 service check Action Yes No Step 1 Check the media size setup and tray guides for media tray 1 Does the media size in use match the size set for media tray 1 Go to step 2 Replace the media or change the media size setup in media tray 1 Step 2 Check the media tray 1 for overfilling Is media tray 1 overf...

Page 84: ...l on page 310 Replace the connection Step 8 Perform a print test and check the tray 1 media feeder Is the media properly picked and advanced out of the media tray Go to step 9 Replace the media feeder See Media feeder removal on page 356 Step 9 Perform a print test and check the main motor assembly Is the media properly transported and able to reach the sensor input Go to step 10 Replace the main ...

Page 85: ... the message and continue printing select Next Clear the jam press OK 250 paper jams Error code Description Action 250 02 The input sensor detected a late feed during a pick retry from the MPF media tray See Sensor input early arriving jam service check on page 54 250 06 The media is late reaching the sensor input withinthespecifiedtimefromtheMPFmedia tray See Sensor input never arriving jam from ...

Page 86: ...ay See Sensor input never arriving jam from MPF media tray service check on page 86 Sensor input never arriving jam from MPF media tray service check Action Yes No Step 1 Check the media size setup and tray guides for the MPF tray Does the media size in use match the size set for the MPF tray Go to step 2 Replace the media or change the media size setup Step 2 Check the MPF tray for overfilling Is...

Page 87: ...nnected properly Replace the Sensor input See Sensor input removal on page 310 Replace the connection Step 9 Perform a print test and check the MPF feeder lift plate Is the media properly picked and advanced out of the MPF feeder lift plate Go to step 10 Replace the MPF feeder lift plate See MPF feeder lift plate removal on page 302 Step 10 Perform a print test and check the main motor assembly Is...

Page 88: ...ly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the rear output expander door 4 To clear the message and continue printing select Next Clear the jam press OK 4063 Diagnostic information 88 ...

Page 89: ...jams 1 Open the rear mailbox door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the rear mailbox door 4063 Diagnostic information 89 ...

Page 90: ...all paper fragments are removed 5 To clear the message and continue printing select Next Clear the jam press OK 451 paper jams 1 Open the rear staple finisher door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4063 Diagnostic information 90 ...

Page 91: ...sage and continue printing select Next Clear the jam press OK 455 457 paper jams 1 From the stapler bin firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4063 Diagnostic information 91 ...

Page 92: ...pler door 3 Pull down the latch of the staple cartridge holder and then pull the holder out of the printer 4 Use the metal tab to lift the staple guard and then remove any loose staples 4063 Diagnostic information 92 ...

Page 93: ...ntil it clicks into place 6 Slide the staples toward the metal bracket Note If the staples are at the rear of the cartridge then shake the cartridge downward to bring the staples near the metal bracket 4063 Diagnostic information 93 ...

Page 94: ... User attendance messages 0 99 99 User attendance messages 0 99 99 User attendance messages Error code Description Action 30 xx Toner cartridge missing Make sure all cartridges are installed properly 31 21 Toner Level Sensing reading out of range See Toner level sensing error check on page 99 31 22 Excessive toner sensing line noise See Toner level sensing error check on page 99 31 23 Abrupt chang...

Page 95: ...I2C packet has been sent but code timed out on receiving the data callback See Imagingunitsmartchipservice check on page 100 31 63 Imaging unit security error in the send challenge sequence See Imagingunitsmartchipservice check on page 100 31 64 Imaging unit ROM signature error See Imagingunitsmartchipservice check on page 100 31 65 Imaging unit stuck or busy status register and or CRI Arbiter reg...

Page 96: ... disable Resource Save clear the message and continue printing Install additional memory 37 xx Insufficient collation area Try one or more of the following From the printer control panel select Continue to stop the defragmentation and continue printing For non touch screen printer models press OK to confirm Delete fonts macros and other data from the printer memory Install additional printer memor...

Page 97: ... write operations Try one or more of the following Replace the defective flash memory card From the printer control panel press Continue to ignore the message and continue printing Cancel the current print job 52 Flash full Try one or more of the following From the printer control panel touch Continue to ignore the message and continue printing Deletefonts macros andotherdatastored in the flash me...

Page 98: ...e following From the printer control panel select Continue to clear the message and continue printing without using the specified bin tray Select Reset active bin to reset the bin for a linked set of bins 59 Incompatible output bin tray Do either of the following Remove the specified bin From the printer control panel press Continue to clear the message and continue printing without using the spec...

Page 99: ... imaging unit high voltage contact free from damage Go to step 5 Replace the toner low imaging unit high voltage contact Step 5 Reset the machine Does the error continue Replace the controller board See Controller board removal on page 349 Problem resolved Toner cartridge smart chip error service check Action Yes No Step 1 Ensure that the toner cartridge is installed properly Is the toner cartridg...

Page 100: ... 2 Reinstall the imaging unit properly Step 2 Remove the imaging unit and install a different unit Does the error remain Go to step 3 Problem resolved Step 3 Ensure the cable for socket IMAG UNIT on the controller board is properly connected Is the above cable properly connected Go to step 4 Reseat the connection or replace the cable Go to step 4 Step 4 Ensuretheimagingunitsmartchipcontactwithcabl...

Page 101: ... Problem resolved Printer hardware errors 100 199 99 Printer hardware error messages 100 199 99 on page 102 Printhead ID service check on page 106 Printhead service check on page 106 Fuser drive motor service check on page 107 Fuser service check on page 107 LVPS service check on page 108 Toner level sensing service check on page 108 Main drive motor service check on page 109 Media feeder service ...

Page 102: ...e check on page 107 120 20 Fuser drive Motor took too long to stop See Fuser drive motor service check on page 107 120 30 Fuser drive Motor Unable To Lock before motor ID See Fuser drive motor service check on page 107 120 40 Fuser drive motor over speed error See Fuser drive motor service check on page 107 120 60 Fuser drive motor unable to lock after motor ID See Fuser drive motor service check ...

Page 103: ...er See Fuser removal on page 322 121 34 Open fuser backup roll thermistor If the problem remains replace the fuser See Fuser removal on page 322 121 37 Fuser heated faster than allowed during line voltage detection 115V fuser in 220V machine If the problem remains replace the fuser See Fuser removal on page 322 121 48 Fuser Hardware type does not match fuser driverloaded forexample lamphardware or...

Page 104: ... fan error error under speed or stalled during speed adjustment state See Main cooling fan service check on page 111 171 05 Main cooling fan error error over speed during speed adjustment state See Main cooling fan service check on page 111 171 06 Main cooling fan error error capture data is invalid and speed control is at maximum in fan control idle state See Main cooling fan service check on pag...

Page 105: ...eck on page 113 174 06 HVPS cooling fan capture data is invalid and speed control is at maximum in fan control idle state See HVPS cooling fan service check on page 113 174 07 HVPS cooling fan capture data is invalid and speed control is at maximum in fan control adjustment state See HVPS cooling fan service check on page 113 175 03 Miscellaneous cooling fan took too long to ramp up See Miscellane...

Page 106: ...he machine Does the error continue Replace the controller board See Controller board removal on page 349 Problem resolved Printhead service check Action Yes No Step 1 Ensure the cables for sockets MIR MTR and VIDEO on the controller card are properly connected and not damaged Are the above cables properly connected and undamaged Go to step 2 Reseat the connections Go to the next step Step 2 Reset ...

Page 107: ...Step 1 Ensure the fuser is properly installed Is the fuser properly installed Go to step 2 Reseat the connections Go to step 2 Step 2 Remove the existing fuser and install a different fuser Does the error remain Replace the fuser See Fuser removal on page 322 Go to step 3 Problem resolved Step 3 Ensure the cable for socket J27 on the controller board is properly connected Is the above connection p...

Page 108: ...led Go to step 2 Reinstall the toner cartridge properly Step 2 Remove the existing toner cartridge and install a different cartridge Does the error remain Go to step 3 Problem resolved Step 3 Ensure the cable for socket JCTLS on the controller board is properly connected Is the above connection properly connected Go to step 4 Reseat the connection orreplacethecable Go to the next step Step 4 Ensur...

Page 109: ...lved Media feeder service check Action Yes No Step 1 Ensure the pick roller is properly installed Is the pick roller properly installed Go to step 2 Remove and reinstall the pick roller See Pick roller assembly removal on page 342 Step 2 Ensurethecableforsocket INDEX PAPOUT PICKMTR onthecontroller board is properly connected Is the above connection properly connected Go to step 3 Reseat the connec...

Page 110: ...place the controller board See Controller board removal on page 349 Problem resolved Duplex motor service check Action Yes No Step 1 Ensure the cable for socket DUPLEX MTR on the controller board is properly connected Is the above connection properly connected Go to step 2 Reseat the connection Step 2 Reset the machine Does the error continue Replace the duplex motor See Duplex motor removal on pa...

Page 111: ...r continue Replace the controller board See Controller board removal on page 349 Problem resolved Main cooling fan service check Action Yes No Step 1 Ensure the cable for socket M FAN on the controller board is properly connected Is the above connection properly connected Go to step 2 Reseat the connection Step 2 Reset the machine Does the error continue Replace the duplex motor See Duplex motor r...

Page 112: ...3 Reset the machine Does the error continue Replace the controller board See Controller board removal on page 349 Problem resolved LVPS cooling fan service check Action Yes No Step 1 Ensure the LVPS cooling fan cable is properly connected Is the above cable properly connected Go to step 2 Reseat the connection Step 2 Reset the machine Does the error continue Replace the LVPS fan with cable Go to s...

Page 113: ...cooling fan service check Action Yes No Step 1 Ensure the miscellaneous cooling fan cable is properly connected Is the above connection properly connected Go to step 2 Reseat the connection Step 2 Reset the machine Does the error continue Replace the HVPS fan with cable Go to step 3 Problem resolved Step 3 Reset the machine Does the error continue Replace the controller board See Controller board ...

Page 114: ...oard EEPROM and control panel mirror xx codes 00 29 mismatch between system and mirror 30 60 mismatch between secure and system Warning Potential Damage When replacing any of the following components Control panel assembly Controller board assembly Replace only one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedur...

Page 115: ...lacethecontroller board Go to Controller board removal on page 349 959 02 Failure to authenticate Signature Verification Code 959 03 Signature Verification Code failed to authenticate a code partition 959 04 Jump to unverified address 959 05 Unknown Boot Failure 959 20 Smart chip hardware failure Replace the controller board Go to Controller board removal on page 349 959 21 Smart chip did not resp...

Page 116: ...oard Go to Controller board removal on page 349 960 xx RAM Memory Error RAM soldered on the card is bad 961 xx RAM Memory Error optional DRAM is bad Replace the bad memory card 964 xx Download Emulation Cyclic Redundancy Check CRC Error checksum failure detected in the emulation header or emulation file 1 Disable the Download Emulation 2 Program the download emulation into the firmware card again ...

Page 117: ... has detected an equipment check in its controller board device can be Engine Duplex Tray x Envelope Feeder Output Bin x Note Used for single bin devices Bins x to y Note Used for multiple bin devices System software error service check There are different types of 900 xx errors that can occur There may be a communication problem bad cable network connection and so on software issue or a hardware ...

Page 118: ... for proper connectivity Are the cables properly connected Go to step 5 Go to step 4 Step 4 a Properly connect the cables to the controller board b POR the printer into the Diagnostics menu Does the error remain during startup Go to step 5 Go to step 6 Step 5 a Replace the controller board b POR the printer Does the error remain during startup Note If an error different from the original 900 xx is...

Page 119: ...9 Go to step 10 Step 9 a Upgrade the firmware Note Contact your next level of support for the correct firmware level to use b POR the printer c Send the printer a print job Does the error remain Go to step 31 Go to step 10 Step 10 Is the device an MFP Go to step 11 Go to step 13 Step 11 Run a copy job Does the error remain Go to step 31 Go to step 12 Step 12 Run a scan to PC job Does the error rem...

Page 120: ...port for the correct firmware level to use b POR the printer c Send the printer a print job Does the error remain Go to step 19 The problem is solved Step 19 a Replace the modem b POR the printer Does the error remain Go to step 31 The problem is solved Step 20 Run a fax job Does the error remain Go to step 31 Go to step 21 Step 21 Is there an ISP option installed Go to step 22 The problem is solv...

Page 121: ...nstall Go to step 27 The problem is solved Step 27 a Install the next ISP option b POR the printer Does the error remain Go to step 29 Go to step 28 Step 28 Run a job to test the option Does the error remain Go to step 29 Go to step 26 Step 29 a Upgrade the firmware if it was not upgraded in a previous step Note Contact your next level of support for the correct firmware level to use b POR the pri...

Page 122: ...printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Potential Damage These components can be used as a method of troubleshooting as long as the machine is booted into diagnostic mode or is operating in diagnostic mode Once a component has been installed in a machine a...

Page 123: ... 3xx error messages 300 399 99 User attendance messages Error code Description Action 321 51 No encoder feedback detected from the tray 2 pick lift motor Go to 250 550 sheet media feeder failure service check on page 130 321 52 Motor stop error the tray 2 pick lift motor kept on running some time after the motor was commanded to stop 321 53 The tray 2 pick lift motor went over the normal speed 322...

Page 124: ...tray 3 pick lift motor went over the normal speed 332 54 No encoder feedback detected from the tray 3 transport motor Open the media tray and make sure to remove all obstructions If this doesn t solve the issue then go to 250 550 sheet transport motor failure service check on page 128 332 55 Motor stop error the tray 3 transport motor kept on running some time after the motor was commanded to stop...

Page 125: ...time after the motor was commanded to stop 342 56 The tray 4 transport motor went over the normal speed 344 57 No encoder feedback detected from the tray 4 HCIT lift motor Go to HCIT lift drive motor failure service check on page 133 344 58 Motor stop error the tray 4 HCIT lift motor kept on running some time after the motor was commanded to stop 344 59 The tray 4 HCIT lift motor went over the nor...

Page 126: ...r main interface motor 373 52 Motor stop error the output option 3 output expander main interface motor kept on running some time after the motor was commanded to stop 375 51 No encoder feedback detected from the output option 1 high capacity output expander main interface motor 1 POR the machine 2 Reseat the output option on the printer 3 Clear obstructions along the paper path 4 Make sure the se...

Page 127: ...oder feedback detected from the output option 1 finisher offset stacker ejector motor 381 52 Motor stop error the output option 1 finisher offset stacker ejector motor kept on running some time after the motor was commanded to stop 381 54 No encoder feedback detected from the output option 1 finisher offset stacker main interface motor 381 55 Motor stop error the output option 1 finisher offset st...

Page 128: ... input options and re install only the suspected 250 550 sheet tray option POR into diagnostics mode and navigate to INPUT TRAY TESTS Feed tests Tray 2 Does the input option feed normally The problem may not be on this option tray Re install the remaining input options one at a time and test each option for errors Proceed with the appropriate service check based on the error message and the input ...

Page 129: ...e error remain Go to step 5 The problem is solved Step 5 Check the interface cable of the printer or upper level option for damage Is the above component still ok Go to step 6 Replace the interface cable of the printer or upper level option Step 6 Check the connectors on the controller board If damaged then replace the controller board See Drawer controller PCBA removal on page 411 Reseat all conn...

Page 130: ...If not then re install the pick roller Lower down the pick roller and then release Check if the pick roller would spring back to its original position Check the pick roller for damage Check for wear on the pick tires Are the above components ok Go to step 3 Replace the pick roller Go to Drawer pick roller removal on page 408 Step 3 Open the left cover and do the following Reseat the connector J10 ...

Page 131: ...ood condition Go to step 7 Replace the interface cable of the printer or upper level option Step 7 Check the connectors on the controller board If damaged then replace the controller board See Drawer controller PCBA removal on page 411 Reseat all connectors on the controller board then POR the machine Does the error remain Replace the controller board Go to Drawer controller PCBA removal on page 4...

Page 132: ...face cable of the printer or upper level option for damage Is the above component in good condition Go to step 4 Replace the interface cable of the printer or upper level option Step 4 Check the connectors on the controller board If damaged then replace the controller board See Drawer controller PCBA removal on page 411 Reseat all connectors on the controller board then POR the machine Does the er...

Page 133: ... tray and do the following Check the lift drive gears for damage Manually turn the gears and check if it causes the lift drive motor encoder to turn Open the right cover and check the motor connections Check the motor cables for damage If there is a problem with the lift drive motor then replace it See HCIT lift drive motor removal on page 436 Remove the left cover and reseat the connector J1 on t...

Page 134: ...3 If the error remains then go to step 7 The problem is solved Step 7 Remove the media tray from the HCIT option and do the following Check if there is no problem moving the tray input guides Manually push the media size sensor flags and check if it would spring back to its original position Check the sensor HCIT media guide for damage Make sure all obstructions are removed Are the above component...

Page 135: ... 2 Remove the media tray and do the following Check the lift drive gears for damage Manually turn the gears and check if it causes the lift drive motor encoder to turn Open the right cover and check the motor connections Check the motorcablesfordamage Ifthereisaproblemwiththeliftdrivemotor then replace it See HCIT lift drive motor removal on page 436 Remove the left cover and reseat the connector ...

Page 136: ... or upper level option for damage Is the above component still ok Go to step 7 Replace the interface cable of the printer or upper level option Step 7 Check the connectors on the controller board If damaged then replace the controller board See HCIT controller PCBA removal on page 433 Reseat all connectors on the controller board then POR the machine Does the error remain Replace the controller bo...

Page 137: ...e separator roll still ok Go to step 3 Replace the separator roll Step 3 Remove the media tray and check the transport drive gears for damage Manually turn the gears and check if it causes the transport rollers to turn Ifthereisaproblem thenreplacetheHCITdrawer See HCITdrawer assembly removal on page 423 Remove the left cover and reseat the connector J1 on the controller board POR the machine Does...

Page 138: ... If the error remains then go to step 8 The problem is solved Step 8 Remove the media tray from the HCIT option and do the following Check if there is no problem moving the tray input guides Manually push the media size sensor flags and check if it would spring back to its original position Check the sensor HCIT media guide for damage Make sure all obstructions are removed Are the above components...

Page 139: ...rinter under the high capacity output expander Step 4 Check the lower interface cable If damaged then replace the lower interface cable Go to HCOE lower interface cable removal on page 469 Reseat the connector J1 on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is solved Step 5 Open the rear door and check the gears for damage the gears and shafts for obst...

Page 140: ...lly The problem may not be on this option tray Re install the remaining output options one at a time and test each option for errors Proceed with the appropriate service check based on the error message and the output option being tested Go to step 3 Step 3 Check the auto connector end of the option previouslyinstalledbelow the mailbox Is it free of damage Go to step 4 Replace the damaged upper in...

Page 141: ...BA Does the error remain Go to step 7 The problem is solved Step 7 Reseat all connectors on the controller PCBA then POR the machine Does the error remain Replace the controller PCBA Go to Mailbox controller PCBA removal on page 507 If the error persists then replace the mailbox option Go to Mailbox assembly removal on page 500 The problem is solved Output expander failure service check Action Yes...

Page 142: ...ror remain Go to step 5 The problem is solved Step 5 Opentheleftcover thencheckthecables J4 J6 andJ14 onthecontroller PCBA If damaged then replace the output expander assembly Go to Output expander assembly removal on page 446 Reseat the cables J4 J6 and J14 on the controller PCBA Perform a feed test navigate to OUTPUT BIN TESTS Feed Tests Output Bin 1 Does the output option feed normally Go to st...

Page 143: ...ge 156 242 02 The media is late reaching the sensor input when feeding from tray 2 242 03 The media fed from tray 3 did not reach the tray 2 sensor pass through 242 06 Failure to feed from tray 2 media remains in tray 2 242 07 Themediawhilefeedingfromtray3remainsdetected by the tray 2 sensor pass through 242 09 Tray 2 pick motor lost encoder error 242 10 Failure to feed from tray 2 Make sure the m...

Page 144: ...ot properly picked from tray 2 Tray did not exhaust all pick retry attempts because of media committed to the media path from the tray below 242 18 Failed to feed from tray 2 exhausted pick retries media committed to paper path 242 19 Failed to feed from tray 2 the leading edge of the media was not detected 242 20 Took too long to ramp up media feeder motor in tray 2 242 21 Media feeder motor stal...

Page 145: ...motor stall in tray 2 1 POR the printer 2 Open the media trays and make sure there are no obstructions on the media path 3 Check the following Make sure the size of the media loaded is within specifications Make sure the tray guides are not set too tight Make sure the tray is not overfilled 4 If only one option is installed re seat the option tray If there are multiple options installed swap the c...

Page 146: ... sensor input when feeding from tray 3 243 03 The media fed from tray 4 did not reach the tray 3 sensor pass through 243 06 Failure to feed from tray 3 media remains in tray 3 243 07 The media while feeding from tray 4 remains detected by the tray 3 sensor pass through 243 09 Tray 3 pick motor lost encoder error 243 10 Failure to feed from tray 3 Make sure the media path is free from obstructions ...

Page 147: ...ot properly picked from tray 3 Tray did not exhaust all pick retry attempts because of media committed to the media path from the tray below 243 19 Failed to feed from tray 3 the leading edge of the media was not detected 243 20 Took too long to ramp up media feeder motor in tray 3 243 21 Media feeder motor stall in tray 3 1 POR the printer 2 Open the media trays and make sure there are no obstruc...

Page 148: ... pass through motor did not reach the required speed 244 01 Media remains detected by the tray 4 sensor pass through after power on 1 POR the printer 2 Open the media trays and make sure there are no obstructions on the media path 3 Check the following Make sure the size of the media loaded is within specifications Make sure the tray guides are not set too tight Make sure the tray is not overfille...

Page 149: ...ded is within specifications Make sure the tray guides are not set too tight Make sure the tray is not overfilled 4 If only one option is installed re seat the option tray If there are multiple options installed swap the current option with another matching media tray to determine the source of the error If the error persists then perform the following service checks For 250 550 sheet trays go to ...

Page 150: ...k on page 156 244 22 Media feeder motor pick motor under speed in tray 4 244 24 Media feeder motor stalled on the last pick attempt in tray 4 244 32 Tray 4 not ready 1 POR the printer 2 Open the media trays and make sure there are no obstructions on the media path 3 Check the following Make sure the size of the media loaded is within specifications Make sure the tray guides are not set too tight M...

Page 151: ... pass through motor did not reach the required speed 245 01 Media remains detected by the tray 5 sensor pass through after power on 1 POR the printer 2 Open the media trays and make sure there are no obstructions on the media path 3 Check the following Make sure the size of the media loaded is within specifications Make sure the tray guides are not set too tight Make sure the tray is not overfille...

Page 152: ...ded is within specifications Make sure the tray guides are not set too tight Make sure the tray is not overfilled 4 If only one option is installed re seat the option tray If there are multiple options installed swap the current option with another matching media tray to determine the source of the error If the error persists then perform the following service checks For 250 550 sheet trays go to ...

Page 153: ...k on page 156 245 22 Media feeder motor pick motor under speed in tray 5 245 24 Media feeder motor stalled on the last pick attempt in tray 5 245 32 Tray 5 not ready 1 POR the printer 2 Open the media trays and make sure there are no obstructions on the media path 3 Check the following Make sure the size of the media loaded is within specifications Make sure the tray guides are not set too tight M...

Page 154: ...ray 5 245 43 Media feeder motor did not reach the required speed 245 44 Separator pass through motor stall in tray 5 245 45 Separator pass through motor under speed in tray 5 245 46 Separator pass through motor did not reach the required speed 250 550 sheet media tray option jam service check Action Yes No Step 1 Open the media tray and check the media path Is it free of obstructions Go to step 2 ...

Page 155: ...seat the connector J7 on the controller PCBA POR the machine Does the error remain Go to step 7 The problem is solved Step 7 Check the sensor pick make sure that the sensor is properly installed and seated check if the sensor is in good condition If damaged then replace the sensor pick Go to Sensor pick removal on page 419 Re seat the connector J8 on the controller PCBA POR the machine Does the er...

Page 156: ... error remain Replace the controller PCBA Go to Drawer controller PCBA removal on page 411 If the error persists then replacetheoption tray Go to 250 550 sheet media tray and drawer assembly removal on page 406 The problem is solved HCIT jam service check Action Yes No Step 1 Open the media tray and check the media path Is it free of obstructions Go to step 2 Remove all obstructions along the pape...

Page 157: ...shaft Does the problem remain Go to step 6 The problem is solved Step 6 Check the pick roller assembly to make sure that the rollers are free from contamination and paper dust Is the pick roller assembly free of wear or damage Go to step 7 Replace the pick roller assembly Go to Drawer pick roller removal on page 408 Step 7 Check the pick roller assembly for proper installation Fully press the pick...

Page 158: ...on page 408 Step 13 Check the pick roller assembly for proper installation Fully press the pick roller assembly toward the sensor to make sure the mounting latches are properly engaging the slot in the shaft Does the problem remain Go to step 14 The problem is solved Step 14 Check the pick roller assembly to make sure that the rollers are free from contamination and paper dust Is the pick roller a...

Page 159: ...ll connectors on the controller PCBA Does the error remain Replace the controller PCBA Go to HCIT controller PCBA removal on page 433 The problem is solved HCIT source jam service check Action Yes No Step 1 Remove the media tray from the HCIT option and do the following Remove all media and check the paper guides for damage Move the paper guide and verify if it can move freely from one position to...

Page 160: ...f there are problems with the above components then replace the HCIT media feeder See HCIT media feeder removal on page 443 Reseat the connector J11 on the controller board Does the error remain Go to step 4 The problem is solved Step 4 Remove the media tray from the HCIT option and do the following Check if there is no problem moving the tray input guides Manually push the media size sensor flags...

Page 161: ...d Step 10 Replace the drawer Does the error remain Contact the next level of support The problem is solved 4xx error messages 400 499 99 Error code Description Action 400 XX Invalid parameters during output option paper jam 411 01 Media remains detected by the output option 1 output expander sensor pass through after power on 1 Reseat all the installed output options on the printer 2 Opentherear d...

Page 162: ... the output option 2 output expander sensor pass through after power on 1 Reseat all the installed output options on the printer 2 Opentherear door and clear obstructions along the paper path 3 Make sure that the sensors pass through are free from obstructions If the problem remains then go to Output expander jam service check on page 191 414 03 The media fed did not reach the output option 2 outp...

Page 163: ...on 3 output expander sensor pass through 417 09 Never received Page In Output from output option 3 output expander 417 10 Invalid Page ID returned by output option 3 output expander 417 41 Output option 3 output expander main interface motor stalled 1 POR the machine 2 Reseat the output option on the printer 3 Opentherear door and clear obstructions along the paper path If the problem remains then...

Page 164: ...mp up main interface motor in output option 1 high capacity output expander 424 53 Output option 1 high capacity output expander main interface motor did not reach the required speed 424 71 Diverter failed to leave its home position on the output option 1 high capacity output expander 1 POR the printer 2 Reseat all the installed output options on the printer 3 Clear obstructions along the paper pa...

Page 165: ... 175 427 72 Diverter failed to reach its home position on the output option 2 high capacity output expander 431 01 Media remains detected by the output option 1 mailbox sensor pass through after power on 1 POR the printer 2 Reseat all the installed output options on the printer 3 Clear obstructions along the paper path 4 Close the rear door properly If the problem remains then go to Sensor mailbox...

Page 166: ...tput option 2 mailbox sensor pass through 436 09 Never received Page In Output from output option 2 mailbox 436 10 Invalid Page ID returned by output option 2 mailbox 436 41 Output option 2 mailbox main interface motor stalled 1 POR the machine 2 Reseat the output option on the printer 3 Opentherear door and clear obstructions along the paper path If the problem remains then go to Mailbox failure ...

Page 167: ...to leave its home position on the output option 3 mailbox 1 POR the printer 2 Reseat all the installed output options on the printer 3 Clear obstructions along the paper path 4 Make sure that the sensors pass through are free from obstructions 5 Close the rear door properly Iftheproblemremains thengoto Mailboxdiverter jam service check on page 174 441 72 Diverter failed to reach its home position ...

Page 168: ...mper failed to reach its home position 454 41 Finisher offset stacker ejector motor stalled 1 POR the printer 2 Reseat all the installed output options on the printer 3 Clear obstructions along the paper path 4 Make sure that the sensors pass through are free from obstructions 5 Close the rear door properly If the problem remains then go to Finisher ejector jam service check on page 184 454 42 Fin...

Page 169: ...am service check on page 186 455 80 Finisher offsetstackerpaddlefailedto reachitshome position 455 81 Finisher offset stacker tray holder failed to leave its home position 1 POR the printer 2 Reseat all the installed output options on the printer 3 Clear obstructions along the paper path 4 Make sure that the sensors pass through are free from obstructions 5 Close the rear door properly If the prob...

Page 170: ... Make sure that the sensors pass through are free from obstructions 5 Close the rear door properly If the problem remains then go to Stapler carriage jam service check on page 189 456 84 Stapler unit jam while stapling media remains detected by the home position sensor 456 85 Stapler unit jam while stapling unable to return to home position 456 86 Stapler cartridge empty unable to staple 457 34 St...

Page 171: ...he output option previously installed under the mailbox Step 4 Check the lower interface cable If damaged replace the lower interface cable Go to Mailbox lower interface cable removal on page 510 Re seat the connector J1A on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is solved Step 5 Open the rear door and check the two sensors pass through for proper o...

Page 172: ...unger free of damage Go to step 10 Replace the mailbox assembly Go to Mailbox assembly removal on page 500 Step 10 Check the sensor divert motor If damaged then replace the sensor divert motor Go to Mailbox divert motor removal on page 512 Re seat the sensor connector J8 on the controller PCBA POR the machine Does the error remain Go to step 11 The problem is solved Step 11 Re seat the divert moto...

Page 173: ...atthesolenoidconnectorsonthecontrollerPCBA PORthemachine Does the error remain Swapthesolenoidsand find out which one is not functional Replace the non functional solenoid Go to Mailbox solenoid removal on page 504 If the error persists then go to step 16 The problem is solved Step 16 Re seat all the connectors on the controller PCBA POR the machine Does the error remain Replace the controller PCB...

Page 174: ...previously installed under the mailbox Step 4 Check the lower interface cable If damaged then replace the lower interface cable Go to Mailbox lower interface cable removal on page 510 Re seat the connector J1A on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is solved Step 5 Check the sensor diverter If damaged then replace the sensor diverter Go to Sensor...

Page 175: ... output options and re install only the high capacity output expander Enter Diagnostics Menu and navigate to Output bin tests Feed to all bins Does the output option feed to all bins normally The problem may not be on this option tray Re install the remaining output options one at a time and test each option for errors Proceed with the appropriate service check based on the error message and the o...

Page 176: ...e high capacity output expander Go to High capacity output expander assembly removal on page 460 Step 7 Remove the left cover Reseat the diverter motor connector on the controller PCBA then POR the machine Does the error remain Go to step 8 Replace the high capacity output expander Go to High capacity output expander assembly removal on page 460 Step 8 Reseat all the connectors on the controller P...

Page 177: ...nterface cable removal on page 469 Remove the left cover Reseat the cable J1 on the controller PCBA then POR the machine Does the error remain Go to step 4 The problem is solved Step 4 Check the auto connector end of the printer underneath the option Is it free of damage or obstructions Go to step 5 Replace the upper interface cable of the base printer Step 5 Open the rear door and check if the re...

Page 178: ...panel change every time the sensing area of the above sensors are interrupted or blocked Go to step 11 Go to step 10 Step 10 Check the sensors pass through If damaged then replace the high capacity output expander Go to High capacity output expander assembly removal on page 460 Reseat the sensor connections J3 on the controller PCBA then POR the machine Does the error remain Replace the high capac...

Page 179: ... under the staple finisher Step 4 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler lower interface cable removal on page 494 Remove the left cover Reseat the cable J15 on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is solved Step 5 Open the rear door and check the sensor pass through for proper operation Ent...

Page 180: ...page 471 Step 10 Open the top cover check the left media stack flap for damage if it is not dislodged from its original position if it has no problem moving when manually actuated Is the above component ok Go to step 11 Replace the left media stack flap Go to Media stack flap left removal on page 486 Step 11 Check the right media stack flap for damage if it is not dislodged from its original posit...

Page 181: ...e Go to step 4 Replace the upper interface cable of the output option previously installed under the staple finisher Step 4 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler lower interface cable removal on page 494 Remove the left cover Reseat the cable J15 on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is s...

Page 182: ... assembly Go to Staple finisher assembly removal on page 471 Step 10 Open the left cover reseat all connectors on the controller PCBA and then POR the machine Does the error remain Replace the controller PCBA Go to Stapler controller PCBA removal on page 496 The problem is solved Finisher right tamper jam service check Action Yes No Step 1 Is the staple finisher the only output option installed Go...

Page 183: ...note of the error number then swap also the motor cables Does the same error occur Go to step 7 If a 452 73 or 452 74 error occurs then replace the right tamper motor Go to Tamper motor right removal on page 491 Step 7 Remove the left cover and check the connector J11 on the controller PCBA Ifdamaged thenreplacethestaplefinisherassembly Goto Staple finisher assembly removal on page 471 Reseat the ...

Page 184: ...s one at a time and test each option for errors Proceed with the appropriate service check based on the error message and the output option being tested Go to step 3 Step 3 Check the auto connector end of the option previouslyinstalledbelow the staple finisher Is it free of damage Go to step 4 Replace the upper interface cable of the output option previously installed under the staple finisher Ste...

Page 185: ...vigate to Output bin tests Feed to all bins Does the output option feed to all bins normally The problem may not be on this option tray Re install the remaining output options one at a time and test each option for errors Proceed with the appropriate service check based on the error message and the output option being tested Go to step 3 Step 3 Check the auto connector end of the option previously...

Page 186: ...s solved Finisher paddle jam service check Action Yes No Step 1 Is the staple finisher the only output option installed Go to step 4 Go to step 2 Step 2 Remove all output options and re install only the staple finisher Enter Diagnostics Menu and navigate to Output bin tests Feed to all bins Does the output option feed to all bins normally The problem may not be on this option tray Re install the r...

Page 187: ...e same error occur Go to step 7 Replace the staple finisher assembly Go to Staple finisher assembly removal on page 471 Step 7 Check the paddle motor If damaged then replace the paddle motor Go to Paddle drive motor removal on page 493 Reseat the cable J5 on the controller PCBA then reseat the same cable on the motor end POR the machine Does the error remain Go to step 8 The problem is solved Step...

Page 188: ...o to step 3 Step 3 Check the auto connector end of the option previouslyinstalledbelow the staple finisher Is it free of damage Go to step 4 Replace the upper interface cable of the output option previously installed under the staple finisher Step 4 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler lower interface cable removal on page 494 Remove the l...

Page 189: ...tput option feed to all bins normally The problem may not be on this option tray Re install the remaining output options one at a time and test each option for errors Proceed with the appropriate service check based on the error message and the output option being tested Go to step 3 Step 3 Check the auto connector end of the option previouslyinstalledbelow the staple finisher Is it free of damage...

Page 190: ...rsists then replace the stapler carriage Go to Stapler carriage assembly removal on page 479 Step 8 Remove the stapler carriage Manually turn the gears to open the stapling mechanism While open check the area inside the stapling mechanism and make sure it is free from obstructions Is it free of damage Go to step 9 Replace the stapler carriage Goto Stapler carriage assembly removal on page 479 Step...

Page 191: ...r interface cable If damaged then replace the lower interface cable Go to Lower interface cable removal on page 455 Remove the left cover Reseat the cable J1 on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is solved Step 5 Enter Diagnostics Menu and navigate to OUTPUT BIN TESTS Sensor Test Manually toggle the sensor pass through and sensor rear door Does ...

Page 192: ...ables J4 J6 andJ14 onthecontroller PCBA If damaged then replace the output expander assembly Go to Output expander assembly removal on page 446 Reseat the cables J4 J6 and J14 on the controller PCBA Perform a feed test navigate to OUTPUT BIN TESTS Feed Tests Output Bin 1 Does the output option feed normally Go to step 10 Replace the output expander assembly Go to Output expander assembly removal o...

Page 193: ...rface cable of the output option under the staple finisher Step 4 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler lower interface cable removal on page 494 Remove the left cover Reseat the cable J15 on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is solved Step 5 Check the sensor flag media in stapler for da...

Page 194: ...rvice check on page 218 Finisher bin media present error service check on page 219 Output expander error service check on page 221 Base printer symptoms Symptom Action Network issues See Network service check on page 194 Dead machine See Dead machine service check on page 197 Network service check Note Before starting this service check print out the network setup page This page is found under Men...

Page 195: ... resolved Go to step 5 Step 5 Does the IP address displayed on the network settings page match the IP address in the port of the drivers using the printer Go to step 10 Go to step 6 Step 6 Does the LAN use DHCP Note A printer should use a static IP address on a network Go to step 7 Go to step 9 Step 7 Are the first two segments of the IP address 169 254 Go to step 8 Go to step 9 Step 8 POR the pri...

Page 196: ...on page 349 Contact the network administrator Step 15 Is the printer on the same wireless network as the other devices Go to step 17 Go to step 16 Step 16 Assign the correct wireless network to the printer Did this fix the problem Problem resolved Go to step 17 Step 17 Are the other devices on the wireless network communicating properly Go to step 18 Contact the network administrator Step 18 Verif...

Page 197: ...ix the problem Problem resolved Contact your next level of support Dead machine service check Action Yes No Step 1 Is the machine plugged in Go to step 3 Go to step 2 Step 2 Plug the machine in Did this fix the problem The problem is solved Go to step 3 Step 3 Check the power cord for continuity Is there continuity Go to step 4 Replace the power cord Step 4 Check the AC line voltage to the machine...

Page 198: ...T media type error service check on page 204 The HCIT does not detect when the media level is low Go to HCIT media low undetected service check on page 207 The HCIT is not detected or recognized Go to HCIT undetected service check on page 206 Incorrect media is detected on the HCIT Go to HCIT incorrect media error service check on page 202 The finisher detects the side door as open even when it is...

Page 199: ...ng Check the paper guides for damage Move the paper guide and verify if it can move freely from one position to another Check the media size finger flag for damage Check the lift plate gear for damage Manually turn the lift plate gear and check if it causes the lift plate to move upward Check the separator gears for damage Manually turn the gear and check if the gears function properly Are the abo...

Page 200: ...er and reseat the connector J1 on the controller board POR the machine Does the error remain Go to step 6 The problem is solved Step 6 Check the interface cable of the printer or upper level option for damage Is the above component in good condition Go to step 7 Replace the interface cable of the printer or upper level option Step 7 Check the connectors on the controller board If damaged then repl...

Page 201: ...en the left cover and reseat theconnector J3 on the controller board POR the machine Does the error remain Go to step 3 The problem is solved Step 3 Remove the input option from the printer Check the upper interface cable If damaged then replace the upper interface cable See Drawer upper interface cable removal on page 412 Open the left cover and reseat the connector J1 on the controller board POR...

Page 202: ...k if it springs back to its original position Check the elevator tension cables if there are problems Check the elevator gears for damage Manually turn the drive gear and check if the other gears engaged to it will also turn Check if the tray can be inserted properly into the HCIT option Are the above components ok Go to step 2 Replacethemediatray Go to HCIT removal on page 423 Step 2 Remove the m...

Page 203: ... or upper level option for damage Is the above component still ok Go to step 7 Replace the interface cable of the printer or upper level option Step 7 Check the connectors on the controller board If damaged then replace the controller board See HCIT controller PCBA removal on page 433 Reseat all connectors on the controller board then POR the machine Does the error remain Replace the controller bo...

Page 204: ...tally underneath the top cover of the drawer Make sure the pick roller is installed correctly If not then re install the pick roller Lower down the pick roller and then release Check if the pick roller would spring back to its original position Check the pick roller for damage Check for wear on the pick tires Are the above components ok Go to step 3 Replace the pick roller Go to HCIT pick arm asse...

Page 205: ...es the error remain Go to step 6 The problem is solved Step 6 Remove all other options and install only the HCIT option Does the error remain Go to step 8 Go to step 7 Step 7 Check the interface cable of the printer or upper level option for damage Is the above component still ok Go to step 8 Replace the interface cable of the printer or upper level option Step 8 Check the connectors on the contro...

Page 206: ...e is no problem moving the tray input guides Manually push the media size sensor flags and check if it would spring back to its original position Check the sensor HCIT media guide for damage Make sure all obstructions are removed Are the above components ok Go to step 3 Replace the HCIT drawerassembly Goto HCIT drawer assembly removal on page 423 Step 3 Separate the HCIT from the printer Remove al...

Page 207: ...low undetected service check Action Yes No Step 1 Remove the media tray from the HCIT option and do the following Remove all media and check the paper guides for damage Move the paper guide and verify if it can move freely from one position to another Check the media size finger flag for damage Check the elevator plate Manually lower down the elevator plate and check if it springs back to its orig...

Page 208: ...edia tray from the HCIT option and do the following Check if there is no problem moving the tray input guides Manually push the media size sensor flags and check if it would spring back to its original position Check the sensor HCIT media guide for damage Make sure all obstructions are removed Are the above components ok Go to step 5 Replace the HCIT drawerassembly Goto HCIT drawer assembly remova...

Page 209: ...error message and the output option being tested Go to step 3 Step 3 Check the auto connector end of the option previouslyinstalledbelow the staple finisher Is it free of damage Go to step 4 Replace the upper interface cable of the output option previously installed under the staple finisher Step 4 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler lowe...

Page 210: ... the error remain If the same error occurs then go to step 9 If another error occurs then the sensor needs to be replaced Go to Sensor cartridge door interlock removal on page 476 The problem is solved Step 9 Check the limit switch door close Make sure the switch is stable and properly installed Do the following check if the switch toggles properly check for damage Is the above component ok Go to ...

Page 211: ...ear door interlock to override the interlock mechanism Perform feed test on all bins Enter Diagnostics Menu and navigate to Output bin tests Feed to all bins Do a feed test for each bin and check each diverter Note Diverter 1 to 3 are normally closed while Diverter 4 is normally open if no output option is above the mailbox A diverter will open when media is about to enter its assigned bin Example...

Page 212: ... to all bins normally The problem may not be on this option tray Re install the remaining output options one at a time and test each option for errors Proceed with the appropriate service check based on the error message and the output option being tested Go to step 3 Step 3 Check the auto connector end of the option previouslyinstalledbelow the staple finisher Is it free of damage Go to step 4 Re...

Page 213: ...ep 8 Remove the stapler cartridge Using a flashlight check the sensor cartridge present inside the stapler cartridge assembly Manually actuate the sensor flag and check if it toggles properly Is the sensor functioning properly Go to step 9 Replace the staple finisher assembly Go to Staple finisher assembly removal on page 471 Step 9 Open the left cover reseat all connectors on the controller PCBA ...

Page 214: ...step 4 Replace the upper interface cable of the output option previously installed under the staple finisher Step 4 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler lower interface cable removal on page 494 Remove the left cover Reseat the cable J15 on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is solved St...

Page 215: ...then replace the lower interface cable Go to Stapler lower interface cable removal on page 494 Remove the left cover Reseat the cable J15 on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is solved Step 5 Check the path between the sensor bin full receive and the sensor bin full send Is it free of obstructions Go to step 6 Clear the obstructions between the...

Page 216: ...oller PCBA and then POR the machine Does the error remain Replace the controller PCBA Go to Stapler controller PCBA removal on page 496 If the error persists then replace the staple finisher Go to Staple finisher assembly removal on page 471 The problem is solved Finisher door undetected service check Action Yes No Step 1 Is the staple finisher the only output option installed Go to step 4 Go to s...

Page 217: ...heck the rear door for damage Are the above components ok Go to step 6 Replace the rear door Go to Stapler rear door removal on page 472 Step 6 Open the left cover and check the sensor rear door interlock including its cable If damaged then replace the sensor Reseat the cable J26 on the controller PCBA and reseat the connector on the sensor end POR the machine Does the error remain Go to step 7 Th...

Page 218: ...e of the output option previously installed under the staple finisher Step 4 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler lower interface cable removal on page 494 Reseat the connector J15 on thecontroller PCBA thenPOR the machine Does the error remain Go to step 5 The problem is solved Step 5 Opentheleftcover Reseatthecables J17andJ11 onthecontro...

Page 219: ... to Stapler controller PCBA removal on page 496 If the error persists then replace the staple finisher Go to Staple finisher assembly removal on page 471 The problem is solved Finisher bin media present error service check Action Yes No Step 1 Is the staple finisher the only output option installed Go to step 4 Go to step 2 Step 2 Remove all output options and re install only the staple finisher E...

Page 220: ...e cable J21 on the controller PCBA and reseat the connector on the beacon LED end POR the machine Does the error remain Go to step 6 The problem is solved Step 6 Reseat the cable J12 on the controller PCBA then POR the machine Does the error remain Go to step 7 The problem is solved Step 7 Check the sensor finisher bin media present and do the following check for damage move the sensor flag and ch...

Page 221: ...viouslyinstalledbelow the expander Is it free of damage Go to step 4 Replace the upper interface cable of the output option previously installed under the expander Step 4 Check the upper interface cable If damaged then replace the upper interface cable Go to Upper interface cable removal on page 456 Remove the left cover Reseat the upper interface cable on the controller PCBA then POR the machine ...

Page 222: ...4063 222 ...

Page 223: ...elect button Submit changes made in the printer settings 3 Arrow buttons Scroll up and down or left and right 4 Keypad Enter numbers letters or symbols 5 Sleep button Enable Sleep mode or Hibernate mode Do the following to wake the printer from Sleep mode Press any hard button Pull out Tray 1 or load paper in the multipurpose feeder Open a door or cover Send a print job from the computer Perform a...

Page 224: ... 2 Standard USB Parallel x Serial x SMTP Setup Security Settings Help Confidential Print Disk Wiping Security Audit Log Set Date and Time General Settings Flash Drive Menu Print Settings Print All Guides Print Quality Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide Supplies Guide 1 Depending on the printer setup this menu item appears as Netw...

Page 225: ...ation 1 Print a Quick test page a From the Diagnostics menu navigate to REGISTRATION Quick Test b Retain this page to determine the changes you need to make to the margin settings The alignment diamonds in the margins should touch the margins of the page The Quick test page contains the following information Printer registration settings Code levels Alignment diamonds at the top bottom and each si...

Page 226: ...ded regardless of the duplex setting or the presence of the duplex option To run the Print Test 1 From the Diagnostics menu navigate to PRINT TESTS 2 Select the paper source 3 Select any of the following Single Prints a single Print test page No buttons are active while the Print Test Page is printing Continuous Continuously prints the Print test pages until X is pressed Print Quality Pages Prt Qu...

Page 227: ...ARE TESTS Button Test 2 With no buttons pressed a pattern matching the control panel buttons is displayed Press each control panel button one at a time and the panel highlights the represented button in the matching pattern 3 Release the button and the highlight disappears 4 Press X or Back to exit the test DRAM Test This test checks the validity of DRAM both standard and optional The test repeate...

Page 228: ... Count increases by 1 However if the test fails one of the following failure messages appears for approximately three seconds and the Fail Count increases by 1 Receive Status Interrupt Error Status Error Receive Data Interrupt Error Transmit Data Interrupt Error Transmit Empty Error Threshold Error Receive Data Ready Error Break Interrupt Error Framing Error Parity Error Overrun Error Data Error D...

Page 229: ...ttempts to print the Quick test page from the default paper source If the default paper source supports only envelopes then the page is printed from Tray 1 The Quick test page contains the following information Printer registration settings Code levels Alignment diamonds at the top bottom and each side Horizontal lines for skew adjustment General printer information including current page count in...

Page 230: ...nsor and switches are working properly To run this test 1 From the Diagnostics menu navigate to Duplex Tests Sensor Test 2 Testing appears while the printer is verifying the state of the sensor The control panel displays the current state of the sensor 3 Manually actuate the sensor to make it toggle between Open and Closed If the sensor does not toggle then it is malfunctioning 4 Press X to exit t...

Page 231: ...using any of the supported paper sizes To run this test 1 From the Diagnostics menu navigate to Duplex Tests Duplex Feed 2 Thepowerindicatorblinkswhile the paperis feeding and Duplex Feed 2 Feeding appears Thistest cannot be canceled The panel displays Duplex Feed 2 Clear Paper when the paper reaches the duplex paper stop position 2 2 Remove the sheet of paper from the duplex unit and shut the dup...

Page 232: ... empty sensor can be actuated by hand however a sheet of paper can be used to cover the pass through sensor 4 Press X to exit the test OUTPUT BIN TESTS Feed Tests This test verifies that media can be fed to a specific output bin No information is printed on the media To run the feed tests 1 From the Diagnostics menu navigate to OUTPUT BIN TESTS Feed Tests 2 Select the output bin into which you wan...

Page 233: ...ween open and closed depending on the sensor If the sensor does not toggle then the sensor is malfunctioning 3 Press X to exit the test Diverter Test This test verifies that the mailbox option s output media diverters are working correctly If more than one mailbox option is installed then this test exercises the diverters on all installed mailbox devices To run the Diverter Test 1 From the Diagnos...

Page 234: ...rom the default source to a finisher output bin Any size paper that is supported can be used The printer feeds one blank sheet of media from the default paper source to the finisher output bins To run this test 1 From the Diagnostics menu navigate to Finisher Tests Feed Test 2 Select the output bin and press Feed Tests Running appears while the test is running Finisher Sensor Test This test determ...

Page 235: ...itches Use a nonconducting item To run the Base Sensor Test 1 From the Diagnostics menu navigate to BASE SENSOR TEST 2 Choose a sensor 3 Manually actuate the sensor to verify that it toggles If the sensor does not toggle then it is malfunctioning Sensor Values Toner Input Output Front Door NarrowMedia Open Closed 4 Press X to exit the test DEVICE TESTS Quick Disk Test This test performs a non dest...

Page 236: ...h device by writing data to it and then reading data from it Warning Potential Damage This test destroys all data on the flash device Note After this test is executed reformat the flash using the Flash Format setting in the Utilities menu 1 From the Diagnostics menu navigate to Device Tests Flash Test Files will be lost Go Stop appears 2 Do one of the following Depending on the printer model press...

Page 237: ...l press OK or touch to save any changes Press X to return to the Printer setup menu Printed Page Count The value of this setting gauges the amount of usage on the printer The value of the Printed Page Count setting will equal the values of the Picked Sides meter After all print tests have been completed the value will reset to zero To view the page count From the Diagnostics menu navigate to PRINT...

Page 238: ...Each time the value is decreased by one the strobe is sampled 50 nanoseconds less than the default value The range of values is between 4 and 6 in increments of one A value of zero indicates no change is made from the factory setting To change this setting From the Diagnostics menu navigate to PRINTER SETUP Par 1 Strobe Adj EP SETUP EP Defaults This setting restores each printer setting listed in ...

Page 239: ... 5 is up to 90 seconds of warm up time To change this setting From the Diagnostics menu navigate to EP Setup Warm Up Time Transfer This setting controls the transfer roll algorithm To adjust this setting 1 From the Diagnostics menu navigate to EP Setup Transfer 2 Press Back Print Contrast This setting controls the developer voltage offset To adjust this setting 1 From the Diagnostics menu navigate...

Page 240: ...s the reflectivity of the drum through the patches Cleans the transfer roll Calculates reflectivity ratios and operating points to attain the darkness target of each operating point Modifies the EP mechanism as necessary to adjust toner darkness The cartridge smart chip controls how often this process executes Note No messages are displayed on the control panel to give any indication that this tes...

Page 241: ...page of the report shows the general device information The specific events that appear in the report vary depending on the operational history of the printer Logs may be printed from the following events Job accounting log failures NV reset failures NV mirror entries 9xx and 1xx print engine service error entries Programming error entries Maintenance count reset entries Clear log entries Paper ja...

Page 242: ...ounter Value on page 243 Reset Roller Kit Counter on page 243 Print Quality Pages on page 244 Reports on page 244 Size sensing on page 244 Panel Menus on page 245 PPDS Emulation on page 245 Download Emuls on page 245 Safe Mode on page 245 Factory Defaults on page 246 Energy Conserve on page 246 Paper Prompts on page 246 Envelope Prompts on page 247 Action for Prompts on page 247 Jobs on Disk on pa...

Page 243: ...er A print job containing a single page increments the counter by one and a duplex page by two When the value has reached the rated life of the Roller Kit it reminds the customer that scheduled maintenance is required Reset this counter after an 81 Replace Roller Kit message displays and a Roller Kit is installed See Reset Roller Kit Counter on page 243 To view the maintenance kit count 1 From the...

Page 244: ...Menu Settings Page This report generates a list of the Configuration menu settings and the value of each setting To print the Menu settings page from the Configuration menu 1 From the Configuration menu navigate to Reports Menu Settings Page 2 Depending on the printer model press OK or touch to print the page or press X to return to the Configuration menu Event Log This generates a printed report ...

Page 245: ... of the following On Enables control panel menus Off Disables control panel menus PPDS Emulation The value of this option determines if a printer can recognize and use the PPDS data stream Available options Deactivate Activate Download Emuls This appears only if at least one download emulator DLE is installed The default setting is Disable All download emulators DLEs are reenabled automatically af...

Page 246: ... the device automatically performs a POR and restores the appropriate settings to their factory default values Energy Conserve This setting controls which values appear on the Power Saver menu To change the setting 1 From the Configuration menu navigate to Energy Conserve 2 Select On or Off If On default then the Sleep Mode cannot be turned off If Off then Disabled appears on the Sleep Mode menu a...

Page 247: ...ch input source would receive paper related or envelope related change prompts when they occur Regardless of the target source the printer always requires some type of user assistance to resolve the change prompt examples pushing a button to ignore the prompt and changing the source s installed media However this setting gives a user the option of having the printer resolve change prompt situation...

Page 248: ... Contents will be lost Continue appears Select Yes to proceed with the encryption or formatting of the disk or No to cancel the operation If Yes is selected then a progress bar appears on the display that indicates the overall completion of the selected operation After completion the display returns to Disk Encryption Erase All Information on Disk This setting performs a wipe of the printer hard d...

Page 249: ... change the setting 1 From the Configuration Menu navigate to Require Standby 2 Select On or Off to change the setting 3 Depending on the printer model press OK or touch to save the setting or press X to return to the Configuration Menu without saving any changes If Standby Mode is On the printer begins functioning in Standby Mode when it remains idle for an amount of time The Standby Mode enables...

Page 250: ...nfiguration Menu navigate to LES Applications 2 Select from the available options to change the setting Enable Default Disable 3 Depending on theprinter model press OK or touch Back to save the setting orpressX to return to the Configuration Menu without saving any changes Key Repeat Initial Delay Note This setting is available on the touch screen model only This setting determines the length of d...

Page 251: ...everts the supply usage history number of pages and days remaining to the factory shipped level To clear the supply usage history 1 From the Configuration menu navigate to Clear Supply Usage History 2 Depending on the printer model press OK or touch Clear Supply Usage History to proceed Clear Custom Status Executing this operation erases any strings that have been defined by the user for the defau...

Page 252: ...he printer model press OK or touch to save the setting or press X to return to the Configuration Menu without saving any changes USB PnP In some cases the USB port at the back of the printer may be incompatible with the chipset in a user s PC This setting lets the user change the USB driver mode to improve its compatibility with these PCs Available options 1 2 Entering invalid engine mode This mod...

Page 253: ... browser on a host PC add se to the printer IP address Service engineer SE menu This menu should be used as directed by the next level of support Top level menu Intermediate menu Print SE Menus General Copyright Displays copyright information Code Network code level Displays network code level Network Compile Info Displays network compile information Printer Code Level Displays printer code inform...

Page 254: ...Top level menu Intermediate menu TCP IP netstat r arp a Allow SNMP Set MTU Meditech Mode RAW LPR Mode Gather Debug Enable Debug 4063 Service menus 254 ...

Page 255: ... CAUTION POTENTIAL INJURY The printer weight is greater than 18kg 40 lb and requires two or more trained personnel to lift it safely Use the hand holds on the side of the printer Make sure your fingers are not under the printer when you lift or set the printer on the floor or another stable surface Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to el...

Page 256: ...or panel and the controller board are being replaced at the same time replace the parts in this order to avoid damage to the machine 1 Replace the controller board first Note Do not replace the new operator panel and controller board in the machine at the same time 2 After installing the new controller board and before installing the new operator panel start the printer into diagnostics mode 3 Aft...

Page 257: ...le Ribbon cable connectors Zero Insertion Force ZIF connectors Zero Insertion Force ZIF connectors are used on the boards and cards used in this printer Before inserting or removing a cable from these connectors read this entire section Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable Warning Potential Damage Do not insert the cable so that the...

Page 258: ...ally into the connector Warning Potential Damage When opening or closing this type of actuator gently lift or close the two tabs located on each end of the actuator The two tabs should be moved simultaneously Do not close the actuator from the center of the actuator Removing a cable from the horizontal top contact connector 1 Place a finger at each end of the locking actuator and then gently lift ...

Page 259: ...n The tabs on the ends of the actuator are vertical when the actuator is unlocked 2 Insert the cable with the contacts on the cable facing up Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4063 Repair information 259 ...

Page 260: ... actuator to the locked position The cable should not move while this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4063 Repair information 260 ...

Page 261: ...connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your finger Do not use a fingernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the horizontal bottom contact connector 1 Placetwofingerstowards eachendofthelockingactua...

Page 262: ...rt the cable into the ZIF connector with the contacts facing downward and away from the locking actuator The cable needs to be inserted below the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4063 Repair information 262 ...

Page 263: ...3 Place your finger in the middle of the actuator and then rotate the locking actuator to the locked position 4063 Repair information 263 ...

Page 264: ... connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your finger Do not use a fingernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the vertical mount contact connector 1 Gently rotate the locking actuator from the cente...

Page 265: ...or to verify it is in the open position 2 Insertthecablewiththecontactsonthecableawayfromthelockingactuator Insertthecableontopoftheactuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4063 Repair information 265 ...

Page 266: ... position by pressing down on both ends of the actuator The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4063 Repair information 266 ...

Page 267: ...arning Potential Damage When opening or closing this type of actuator gently push or pull the two tabs located on each end of the actuator Do not close the actuator from the center of the actuator Do not use a screwdriver to open or close the actuator Damage to the cable or connector could occur Removing a cable from the horizontal sliding contact connector 1 Simultaneously slide the two tabs loca...

Page 268: ...actuator to verify it is in the open position If you are opening the connector pull back on both end tabs using equal force to avoid breaking the connector 2 Insert the cable with the contacts on the cable facing away from the locking actuator Insert the cable on top of the actuator 4063 Repair information 268 ...

Page 269: ...rds the connector locking the cable into place The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4063 Repair information 269 ...

Page 270: ...ooking at the connector take note on which side the contacts are located Many boards will have the word contacts stamped on them to indicate which side of the LIF has the contacts When looking at the board take note that the contacts from the board to the connector are located on the side of the connector with the contacts 2 Insert the cable squarely into the connector Note Verify that the cable i...

Page 271: ...Adjustments Media aligner roller adjustment on page 272 Polygon printhead mechanical registration adjustment on page 274 4063 Repair information 271 ...

Page 272: ... the buttons when the progress bar appears after about 20 seconds 4 Select Registration from the menu 5 Select Quick Test Page The test page should only be printed on letter or A4 paper from Tray 1 The Quick Test Page consists of alignment diamonds and horizontal lines that can be used for mechanical registration adjustment The following image shows an example of the Quick Test Page 6 Review the p...

Page 273: ...ion to the top edge of the paper between the left and right alignment indicators should be 0 5mm one dot or less Depending on the skew turn the screw either clockwise or counterclockwise using a 3mm hex wrench and print a copy of the Quick Test Page to check the diamonds on the top and bottom margin Continue adjusting the screw as you check the results of each adjustment on a new test page until t...

Page 274: ...mplete See Polygon printhead mechanical registration adjustment on page 274 Polygon printhead mechanical registration adjustment Complete the printhead mechanical registration adjustment procedure when you remove or replace the printhead or loosen the mounting screws Install the new printhead with the mounting screws lightly tightened before printing the registration Quick Test Page to see if adju...

Page 275: ...in the top of the standard bin to its upright position to locate the three access holes as shown in the illustration below 3 Loosen by a half turn each of the three printhead mounting screws securing the printhead to the printer frame This will require a 5 5mm hex socket screwdriver 4 Locate the printhead adjustment screw access hole in the front of the printhead access cover This will require a 3...

Page 276: ...nt indicator dot Warning Potential Damage Caution should be taken to not turn the printhead adjustment mechanism more than a few turns counterclockwise for the screw will fully back out and will become disassembled Stop turning the screw when you stop feeling resistance you may need to turn it clockwise to re engage the screw into the adjustment plate Turning more than a few turns clockwise will b...

Page 277: ...face It should also be protected from light while out of the device Disconnect all external cables from the printer to prevent possible damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before the final tightening Base printer cover removals Left cover removal on page 277 Rear lower cover...

Page 278: ... Remove the rear door See Rear door removal on page 285 5 Detach the controller board access cover 6 Remove the rear lower cover See Rear lower cover removal on page 280 7 Remove the top cover See Top cover removal on page 282 4063 Repair information 278 ...

Page 279: ...8 Remove the six screws A securing the left cover to the machine 9 Remove the left cover Note When removing the left cover the charcoal filter might become detached 4063 Repair information 279 ...

Page 280: ...t cover ensure that the charcoal filter is properly installed Rear lower cover removal 1 Remove the rear door See Rear door removal on page 285 2 Remove the two screws A securing the left frame pivot to the machine 4063 Repair information 280 ...

Page 281: ...3 Remove the left frame pivot 4 Remove the two screws B securing the rear lower cover 4063 Repair information 281 ...

Page 282: ...5 Gently pull the rear lower cover up and out to remove it Top cover removal 1 Gently lift the top cover from the machine 2 Remove the top cover 4063 Repair information 282 ...

Page 283: ...e control panel to its uppermost position 3 Remove the rear door See Rear door removal on page 285 4 Remove the rear lower door See Rear lower cover removal on page 280 5 Remove the top cover See Top cover removal on page 282 4063 Repair information 283 ...

Page 284: ...6 Remove the five screws A securing the right cover to the machine 7 Remove the right cover 4063 Repair information 284 ...

Page 285: ...Rear door removal 1 Open the rear door 2 Remove the screw A securing the rear door support strap to the machine 3 Remove the support strap 4063 Repair information 285 ...

Page 286: ...n page 300 MPF feeder lift plate removal on page 302 MPF pick roller removal on page 305 MPF tray removal on page 308 Right inner cover removal on page 309 Sensor input removal on page 310 Sensor toner density removal on page 312 Transfer roller left arm with cable removal on page 313 Transfer roller right arm removal on page 314 Transfer roller removal on page 317 Duplex exit diverter removal 1 R...

Page 287: ...artridge 7 Remove the imaging unit 8 Remove the MPF feeder lift plate See MPF feeder lift plate removal on page 302 9 Remove the media turn guide See Media turn guide removal on page 299 10 Remove the media vertical guide See Media vertical guide removal on page 300 11 Remove the spring A 12 Move the duplex exit diverter to the right and detach the left hinge point 4063 Repair information 287 ...

Page 288: ...ter Front door removal 1 Remove the MPF tray See MPF tray removal on page 308 2 Raise the front door to a forty five degree angle 3 Gently flex the left bracket and release the tab on the MPF support link as shown in the following image 4063 Repair information 288 ...

Page 289: ...al on page 339 4 Remove the MPF tray See MPF tray removal on page 308 5 Remove the front door See Front door removal on page 288 6 Remove the toner cartridge 7 Remove the imaging unit 8 Remove the MPF feeder lift plate See MPF feeder lift plate removal on page 302 9 Remove the media turn guide See Media turn guide removal on page 299 10 Remove the media vertical guide See Media vertical guide remo...

Page 290: ...upper hooks on the inner guide deflector 14 Remove the inner guide deflector Installation warning Ensure that the four retention hooks A on the inner guide deflector are properly reattached 4063 Repair information 290 ...

Page 291: ...l registration adjustment on page 274 1 Open the control panel door 2 Remove the toner cartridge 3 Remove the two screws A securing the printhead access cover to the machine Warning Potential Damage When removing the printhead access cover ensure that the cartridge cooling fan cable does not become disconnected 4 Remove the printhead access cover 4063 Repair information 291 ...

Page 292: ...ovide access to the printhead mounting screws 7 Remove the three 5 5mm hex screws B securing the laser printhead to the machine Note For MX71x the printhead mounting screws are located under the paper support which is located under the flatbed scanner Note Ensure the screws do not fall inside the machine 4063 Repair information 292 ...

Page 293: ...Note When removing the laser printhead do not adjust the printhead adjuster screw until the new printhead has been installed 4063 Repair information 293 ...

Page 294: ... two cables from the laser printhead Installation note When the new laser printhead has been installed complete the polygon printhead mechanical registration adjustment procedure as needed See Polygon printhead mechanical registration adjustment on page 274 4063 Repair information 294 ...

Page 295: ... cover removal 1 Open the front door 2 Pull the media tray from the machine 3 Raise the control panel to its uppermost position 4 Remove the rear door See Rear door removal on page 285 4063 Repair information 295 ...

Page 296: ...s cover 6 Remove the rear lower cover See Rear lower cover removal on page 280 7 Remove the top cover See Top cover removal on page 282 8 Remove the three screws A securing the left inner cover to the machine 4063 Repair information 296 ...

Page 297: ...308 4 Remove the front door See Front door removal on page 288 5 Remove the toner cartridge 6 Remove the imaging unit 7 Remove the media turn guide See Media turn guide removal on page 299 8 Remove the MPF pick roller See MPF pick roller removal on page 305 9 Remove the MPF feeder lift plate See MPF feeder lift plate removal on page 302 10 Remove the media vertical guide See Media vertical guide r...

Page 298: ...a aligner roller replacement If the adjuster screw needs to be replaced then the controller board and the main drive motor will also have to be removed to access the adjuster screw 16 Using a 3mm hex wrench completely loosen the adjuster screw C counterclockwise as shown in the following image Installation warning Make sure to reattach the grounding strap to the correct screw and make sure the gro...

Page 299: ... turn guide removal 1 Remove the left cover See Left cover removal on page 277 2 Remove the controller board access shield See Controller board access shield removal on page 351 3 Remove the media tray See Media tray removal on page 339 4 Open the control panel door 5 Remove the toner cartridge 6 Remove the imaging unit 4063 Repair information 299 ...

Page 300: ...he alignment pin properly engages the media turn guide and that the alignment hooks properly engage the slots in the frame If these parts are not properly engaged paper jams will occur Media vertical guide removal 1 Remove the left cover See Left cover removal on page 277 2 Remove the controller board access shield See Controller board access shield removal on page 351 3 Remove the media tray See ...

Page 301: ...ging unit 7 Remove the MPF feeder lift plate See MPF feeder lift plate removal on page 302 8 Remove the media turn guide See Media turn guide removal on page 299 9 Detach the right side of the media vertical guide 10 Remove the media vertical guide 4063 Repair information 301 ...

Page 302: ...d access shield See Controller board access shield removal on page 351 3 Remove the media tray See Media tray removal on page 339 4 Open the control panel door 5 Remove the toner cartridge 6 Remove the imaging unit 7 Remove the four screws A securing the MPF feeder lift plate to the machine 4063 Repair information 302 ...

Page 303: ...ed roller to prevent damage If you do not do this the pick pad will likely become damaged Installation warning When replacing the MPF feeder lift plate ensure that the pick pad B is placed properly behind the MPF feed roller Installation warning When replacing the MPF feeder lift plate ensure that the actuator flag C is placed in the slot as shown in the following image 4063 Repair information 303...

Page 304: ...9 Disconnect the MPF pick solenoid cable J3 D 10 Disconnect the MPF feeder lift plate cable J38 E 4063 Repair information 304 ...

Page 305: ...PF feeder lift plate and the frame before replacing the screws MPF pick roller removal 1 Remove the left cover See Left cover removal on page 277 2 Remove the controller board access shield See Controller board access shield removal on page 351 3 Remove the media tray See Media tray removal on page 339 4 Open the control panel door 5 Remove the toner cartridge 6 Remove the imaging unit 7 Remove th...

Page 306: ...8 Remove the e clip securing the MPF pick roller to the machine 9 Remove the flange 4063 Repair information 306 ...

Page 307: ...10 Remove the MPF pick roller 11 Remove the second flange 4063 Repair information 307 ...

Page 308: ...MPF tray removal 1 Lower the front door to a 45 degree angle as shown in the following image 2 Gently flex the left bracket A and detach the left side of the MPF tray 4063 Repair information 308 ...

Page 309: ...F tray 4 Raise the MPF tray to a vertical position and detach it from the machine Right inner cover removal 1 Open the front door 2 Raise the control panel to its uppermost position 3 Remove the right cover See Right cover removal on page 283 4063 Repair information 309 ...

Page 310: ...Remove the left cover See Left cover removal on page 277 2 Remove the controller board access shield See Controller board access shield removal on page 351 3 Remove the media tray See Media tray removal on page 339 4 Remove the front door See Front door removal on page 288 5 Remove the toner cartridge 4063 Repair information 310 ...

Page 311: ...media vertical guide See Media vertical guide removal on page 300 10 Remove the duplex exit diverter See Duplex exit diverter removal on page 286 11 Remove the inner guide deflector See Inner guide deflector removal on page 289 12 Disconnect the cable from the sensor input 13 Release the hooks A securing the sensor input to the machine 14 Remove the sensor input 4063 Repair information 311 ...

Page 312: ...late See MPF feeder lift plate removal on page 302 8 Remove the media turn guide See Media turn guide removal on page 299 9 Remove the media vertical guide See Media vertical guide removal on page 300 10 Remove the duplex exit diverter See Duplex exit diverter removal on page 286 11 Remove the inner guide deflector See Inner guide deflector removal on page 289 12 Remove the media aligner roller Se...

Page 313: ...ck roller See MPF pick roller removal on page 305 9 Remove the MPF feeder lift plate See MPF feeder lift plate removal on page 302 10 Remove the media vertical guide See Media vertical guide removal on page 300 11 Remove the duplex exit diverter See Duplex exit diverter removal on page 286 12 Remove the inner guide deflector See Inner guide deflector removal on page 289 13 Remove the transfer roll...

Page 314: ...connect the cable B from the HVPS Transfer roller right arm removal 1 Remove the left cover See Left cover removal on page 277 2 Remove the controller board access shield See Controller board access shield removal on page 351 3 Remove the media tray See Media tray removal on page 339 4063 Repair information 314 ...

Page 315: ...the media turn guide See Media turn guide removal on page 299 9 Remove the media vertical guide See Media vertical guide removal on page 300 10 Remove the duplex exit diverter See Duplex exit diverter removal on page 286 11 Remove the inner guide deflector See Inner guide deflector removal on page 289 12 Remove the two screws A securing the toner level contact to the machine 4063 Repair informatio...

Page 316: ...13 Remove the toner level contact 14 Remove the screw B securing the transfer roller right arm to the machine 4063 Repair information 316 ...

Page 317: ...15 Remove the transfer roller right arm Transfer roller removal 1 Open the control panel cover 2 Open the front door 4063 Repair information 317 ...

Page 318: ...3 Remove the toner supply 4 Remove the imaging unit 5 Using the drive gear gently pull the right side of the transfer roller to slightly detach it from the machine 4063 Repair information 318 ...

Page 319: ...ith the foam surface or print quality issues might occur Installation note When replacing the transfer roller do not touch the foam surface 7 Remove the transfer roller Base printer rear removals Duplex motor removal on page 320 Fuser removal on page 322 Fuser access door removal on page 324 Left frame pivot removal on page 325 4063 Repair information 319 ...

Page 320: ...emoval 1 Remove the paper tray from the machine 2 Remove the rear door See Rear door removal on page 285 3 Remove the rear lower cover See Rear lower cover removal on page 280 4 Remove the fuser access door See Fuser access door removal on page 324 5 Remove the three screws A securing the duplex motor to the machine 4063 Repair information 320 ...

Page 321: ...r so that you can access the bottom of the machine as shown in the following image 7 Detach the drive belt from the pulley 8 Return the printer to the normal position and remove the duplex motor 4063 Repair information 321 ...

Page 322: ...cted to the duplex is properly reattached Fuser removal CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 1 Remove the rear door See Rear door removal on page 285 2 Open and lower the fuser access door 4063 Repair information 322 ...

Page 323: ...3 Loosen the two fuser thumbscrews A 4 If the printer is equipped with a hot roll fuser remove the fuser wiper cover 5 Gently pull the fuser and remove it from the machine 4063 Repair information 323 ...

Page 324: ...cess door removal 1 Remove the rear door See Rear door removal on page 285 2 Gently flex the fuser access door hinges 3 Pull the fuser access door away from the machine to remove it 4063 Repair information 324 ...

Page 325: ... frame pivot removal 1 Remove the rear door See Rear door removal on page 285 2 Remove the two screws A securing the left frame pivot to the machine 3 Remove the left frame pivot 4063 Repair information 325 ...

Page 326: ...Output bin sensor cover removal 1 Open the rear door 2 Remove the screw A 3 Remove the output bin sensor cover 4063 Repair information 326 ...

Page 327: ...frame pivot removal 1 Remove the rear door See Rear door removal on page 285 2 Remove the two screws A securing the right frame pivot to the machine 3 Remove the right frame pivot 4063 Repair information 327 ...

Page 328: ...sing a flat tip screwdriver pry the sensor rear door interlock away from the machine Note It might take a small amount of force to remove the sensor rear door interlock 4 Disconnect the cable A from the sensor rear door interlock Base printer top removals Sensor standard bin full removal on page 329 4063 Repair information 328 ...

Page 329: ... on page 331 Sensor standard bin full removal 1 Open the control panel door 2 Open the rear door 3 Remove the sensor cover 4 Remove the screw A securing the sensor standard bin full to the machine 5 Remove the sensor standard bin full 4063 Repair information 329 ...

Page 330: ...n the rear door 4 Remove the top cover See Top cover removal on page 282 5 Remove the upper redrive See Upper redrive removal on page 331 6 Remove the output bin sensor cover See Output bin sensor cover removal on page 326 7 Remove the sensor standard bin full with actuator See Sensor standard bin full removal on page 329 8 Remove the four screws A 4063 Repair information 330 ...

Page 331: ...control panel ribbon cable from the standard bin cover 10 Remove the standard bin cover Upper redrive removal 1 Open the rear door 2 For MX81x remove the top cover See Top cover removal on page 282 4063 Repair information 331 ...

Page 332: ...3 Open the fuser access door 4 Remove the two screws A 4063 Repair information 332 ...

Page 333: ... path removal on page 344 Sensor tray 1 media out removal on page 345 Separator roller assembly removal on page 347 Duplex removal 1 Remove the top cover See Top cover removal on page 282 2 Remove the left cover See Left cover removal on page 277 3 Remove the rear door See Rear door removal on page 285 4 Remove the rear lower cover See Rear lower cover removal on page 280 5 Remove the PCBA housing...

Page 334: ... Pick roller assembly removal on page 342 10 Remove the media feeder See Media feeder removal on page 356 11 Remove the two screws A securing the duplex to the machine 12 Gently lay the printer on its side 13 Remove the three screws B securing the duplex to the machine 4063 Repair information 334 ...

Page 335: ...nect the machine from any input options 2 Carefully place the machine on its rear side so that the bottom of the machine is exposed as shown in the following image CAUTION POTENTIAL INJURY Remove all data cables and the power cord from the back of the printer before you place it on its rear side Otherwise the weight of the printer will be on these cables 4063 Repair information 335 ...

Page 336: ...ly detach it from the machine Duplex rear flap removal Warning Potential Damage When removing the duplex rear flap ensure that you retain the attached springs 1 Press down on the duplex rear flap and remove the screw A securing the bracket to the machine 4063 Repair information 336 ...

Page 337: ...85 2 Remove the controller board access cover See Controller board access cover removal on page 350 3 Remove the rear lower cover See Rear lower cover removal on page 280 4 Remove the top cover See Top cover removal on page 282 5 Remove the left cover See Left cover removal on page 277 6 Gently place the printer on its right side 4063 Repair information 337 ...

Page 338: ...7 Remove the two screws A securing the left frame extension to the machine 8 Release the two hooks B 4063 Repair information 338 ...

Page 339: ...Remove the left frame extension 10 Disconnect the three cables from the controller board Media tray removal 1 Pull the media tray out from the machine until you meet resistance 4063 Repair information 339 ...

Page 340: ...as shown in the following image and remove it from the machine Media size actuator removal 1 Remove the media tray See Media tray removal on page 339 2 Pry the free end and then swing the actuator 4063 Repair information 340 ...

Page 341: ...3 Press the free end to remove the actuator Installation notes a Press the actuator into the square bar to attach it 4063 Repair information 341 ...

Page 342: ...p to gain access to the pick roller assembly Note When removing the pick roller assembly avoid all contact with the roller surfaces or paper jams might occur 3 Squeeze both sides of the pick roller latch and move the pick roller assembly to the right to remove it Note When replacing the pick rollers do not touch the roller surfaces or paper jams might occur 4063 Repair information 342 ...

Page 343: ...Remove the base machine from any input options 2 Remove the media tray 3 Carefully lay the machine safely on its left side 4 Remove the two screws A securing the right frame extension to the machine 4063 Repair information 343 ...

Page 344: ...xtension to the machine 6 Remove the right frame extension Sensor duplex path removal 1 Disconnect the machine from any input options 2 Carefully place the machine on its rear side so that the bottom of the machine is exposed 4063 Repair information 344 ...

Page 345: ...uplex path 5 Disconnect the cable B from the sensor duplex path Sensor tray 1 media out removal 1 Remove the right cover Right cover removal on page 283 2 Remove the rear lower door See Rear lower cover removal on page 280 3 Remove the LVPS See LVPS removal on page 366 4063 Repair information 345 ...

Page 346: ...ay See Media tray removal on page 339 7 Remove the pick roller assembly See Pick roller assembly removal on page 342 8 Remove the media feeder See Media feeder removal on page 356 9 Disconnect the cable A from the sensor tray 1 media out 10 Release the hooks B securing the sensor tray 1 media out to the media feeder 4063 Repair information 346 ...

Page 347: ... the sensor tray 1 media out Separator roller assembly removal 1 Remove the media tray from the machine 2 Press the button to release the separator roller assembly from the media tray 4063 Repair information 347 ...

Page 348: ...ccess shield removal on page 351 Fuser drive motor removal on page 351 Main cooling fan removal on page 353 Main drive motor removal on page 354 Media feeder removal on page 356 PCBA housing removal on page 357 Sensor control panel interlock removal on page 359 Sensor pick roller position removal on page 360 Toner add motor removal on page 361 4063 Repair information 348 ...

Page 349: ...n a component has been installed in a machine and has been powered up in normal user mode it cannot be used in another machine it must be returned to the manufacturer The machine must be powered up in Diagnostic mode or the controller board control panel boards or control panel will become locked CAUTION POTENTIAL INJURY This product contains a lithium battery There is a risk of explosion if the b...

Page 350: ...e sure you retain the flash card from the original controller board so that you can use it with the replacement controller board Controller board access cover removal Detach the controller board access cover from the machine 4063 Repair information 350 ...

Page 351: ...he controller board access shield to the machine 3 Move the controller board access shield toward the front of the machine to remove it Fuser drive motor removal 1 Remove the rear door See Rear door removal on page 285 2 Remove the fuser See Fuser removal on page 322 3 Remove the imaging unit from the machine 4063 Repair information 351 ...

Page 352: ... on page 357 7 Remove the main drive motor See Main drive motor removal on page 354 8 Remove the harnesses from the clamp A 9 Remove the three screws B securing the fuser drive motor to the machine Note When removing the lowermost screw the grounding plate will become detached 10 Disconnect the cable C from the fuser drive motor 4063 Repair information 352 ...

Page 353: ...ing the fuser drive motor ensure that the cable is properly reconnected Main cooling fan removal 1 Remove the left cover See Left cover removal on page 277 2 Remove the controller board access shield See Controller board access shield removal on page 351 3 Remove the three screws B securing the main cooling fan to the machine 4063 Repair information 353 ...

Page 354: ... the right cover See Right cover removal on page 283 3 Remove the rear lower cover See Rear lower cover removal on page 280 4 Remove the LVPS See LVPS removal on page 366 5 Remove the left cover See Left cover removal on page 277 6 Remove the PCBA housing See PCBA housing removal on page 357 7 Remove the harnesses from the clamp A 4063 Repair information 354 ...

Page 355: ...motor Installation warning When replacing the main drive motor make sure that the control panel door is in the closed position or the main drive motor will not align properly and damage will occur Installation warning When replacing the main drive motor make sure that all gears and drive shafts are properly aligned or damage will occur 4063 Repair information 355 ...

Page 356: ...S removal on page 366 4 Remove the left cover See Left cover removal on page 277 5 Remove the PCBA housing See PCBA housing removal on page 357 6 Remove the pick roller assembly See Pick roller assembly removal on page 342 7 Remove the three screws A securing the media feeder to the machine Note Use care when removing the media feeder to avoid damage 4063 Repair information 356 ...

Page 357: ...CBA housing 1 Remove the right cover See Right cover removal on page 283 2 Remove the rear lower cover See Rear lower cover removal on page 280 3 Remove the LVPS See LVPS removal on page 366 4 Remove the left cover See Left cover removal on page 277 5 Disconnect all of the cables from the controller board 4063 Repair information 357 ...

Page 358: ...6 Remove the five screws A 7 Remove the PCBA housing 4063 Repair information 358 ...

Page 359: ...he left cover See Left cover removal on page 277 2 Remove the screw A securing the bracket to the machine 3 Remove the bracket from the machine 4 Disconnect the cable B from the sensor control panel interlock and remove it 4063 Repair information 359 ...

Page 360: ...66 4 Remove the left cover See Left cover removal on page 277 5 Remove the PCBA housing See PCBA housing removal on page 357 6 Remove the pick roller assembly See Pick roller assembly removal on page 342 7 Remove the media feeder See Media feeder removal on page 356 8 Release the hooks A securing the sensor pick roller position to the assembly 9 Remove the sensor pick roller position 4063 Repair i...

Page 361: ...ear lower cover See Rear lower cover removal on page 280 3 Remove the LVPS See LVPS removal on page 366 4 Remove the left cover See Left cover removal on page 277 5 Remove the PCBA housing See PCBA housing removal on page 357 6 Remove the three screws A securing the toner add motor to the machine 4063 Repair information 361 ...

Page 362: ...e the toner add motor Base printer right removals Cartridge cooling fan removal on page 363 Duplex cooling fan removal on page 364 HVPS removal on page 365 LVPS removal on page 366 4063 Repair information 362 ...

Page 363: ...on page 283 2 Remove the screw A securing the cartridge cooling fan to the machine 3 Remove the cartridge cooling fan 4 Disconnect the cable B Installation note When replacing the cartridge cooling fan ensure that it is installed as shown in the picture 4063 Repair information 363 ...

Page 364: ...l on page 283 2 Remove the screw A securing the duplex cooling fan from the machine 3 Remove the duplex cooling fan 4 Disconnect the cable B Installation note When replacing the duplex cooling fan ensure that it is installed as shown in the picture 4063 Repair information 364 ...

Page 365: ...HVPS removal 1 Remove the right cover See Right cover removal on page 283 2 Disconnect four cables A from the HVPS 3 Remove the four screws B securing the HVPS to the machine 4063 Repair information 365 ...

Page 366: ...perly reattached When replacing the HVPS make sure the cables are properly reattached LVPS removal 1 Remove the right cover See Right cover removal on page 283 2 Remove the rear lower cover See Rear lower cover removal on page 280 3 Disconnect the main power cable A from the LVPS 4063 Repair information 366 ...

Page 367: ...olding down the duplex rear flap remove the two screws B securing the LVPS to the machine 5 Gently but firmly pull the LVPS partially from the machine as shown in the following image 4063 Repair information 367 ...

Page 368: ...the LVPS Installation warning When replacing the LVPS ensure that the LVPS is perfectly square to the printer as opposed to replacing it at an angle If you try to replace the LVPS at an angle damage will occur to the controller board 4063 Repair information 368 ...

Page 369: ...oval on page 390 Control panel board 7 inch tilting display removal MS812de on page 393 Control panel front cover removal on page 396 Control panel latch removal on page 398 Control panel left bezel removal on page 399 Left control panel hinge removal on page 400 Right control panel hinge removal on page 403 4 3 inch tilting display removal 1 Remove the control panel left bezel See Control panel l...

Page 370: ...5 Remove the six screws A securing the cover to the control panel 6 Detach the cover 4063 Repair information 370 ...

Page 371: ...7 Disconnect the display ribbon cable from the control panel board 8 Remove the four screws B securing the 4 3 tilting display to the control panel 4063 Repair information 371 ...

Page 372: ... page 399 2 Remove the control panel See Control panel removal 4 3 inch screen 7 inch screen on page 381 3 Remove the control panel latch See Control panel latch removal on page 398 4 Remove the control panel front cover See Control panel front cover removal on page 396 5 Remove the five screws A securing the cover to the control panel 4063 Repair information 372 ...

Page 373: ...6 Detach the cover 7 Disconnect the display ribbon cable from the control panel board 4063 Repair information 373 ...

Page 374: ...8 Remove the four screws B securing the 7 tilting display to the control panel 9 Remove the 7 tilting display from the control panel 4063 Repair information 374 ...

Page 375: ...se components as a method of troubleshooting while operating in normal user mode See Controller board control panel replacement on page 256 Warning Potential Damage When a component has been installed in a machine and has been powered up in normal user mode it cannot be used in another machine it must be returned to the manufacturer The machine must be powered up in Diagnostic mode or the controll...

Page 376: ...4 Release the USB cable from the control panel and pull it out and slightly away 5 Remove the two screws B securing the left control panel hinge to the control panel 4063 Repair information 376 ...

Page 377: ...6 Disconnect the left control panel hinge and remove the USB cable from the control panel 7 Remove the screw C securing the grounding cable to the machine 4063 Repair information 377 ...

Page 378: ...8 Disconnect the left control panel hinge and remove the USB cable from the control panel 9 Remove the screw D securing the plastic cap to the machine 4063 Repair information 378 ...

Page 379: ... cap 11 Remove the two screws E securing the right control panel hinge to the control panel 12 Remove the right control panel hinge 13 Remove the screw F securing the ground cables to the machine 4063 Repair information 379 ...

Page 380: ...onnect the control panel ribbon cable G from the control panel 15 Remove the control panel 16 Remove the control panel front cover See Control panel front cover removal on page 396 4063 Repair information 380 ...

Page 381: ...ove these components as a method of troubleshooting while operating in normal user mode See Controller board control panel replacement on page 256 Warning Potential Damage When a component has been installed in a machine and has been powered up in normal user mode it cannot be used in another machine it must be returned to the manufacturer The machine must be powered up in Diagnostic mode or the c...

Page 382: ...4 Release the USB cable from the control panel and pull it out and slightly away 5 Remove the two screws B securing the left control panel hinge to the control panel 4063 Repair information 382 ...

Page 383: ...speaker cable 7 Disconnect the left control panel hinge and remove the USB cable from the control panel 8 Disconnect any remaining grounding cables in the area of the left control panel hinge 4063 Repair information 383 ...

Page 384: ...9 Remove the screw C securing the plastic cap to the machine 10 Remove the plastic cap 4063 Repair information 384 ...

Page 385: ...11 Remove the two screws D securing the right control panel hinge to the control panel 12 Remove the right control panel hinge 4063 Repair information 385 ...

Page 386: ...13 Remove the screw E securing the ground cables to the machine 14 Remove the grounding cables 15 Disconnect the control panel ribbon cable from the control panel 4063 Repair information 386 ...

Page 387: ...r remove these components as a method of troubleshooting while operating in normal user mode See Controller board control panel replacement on page 256 Warning Potential Damage When a component has been installed in a machine and has been powered up in normal user mode it cannot be used in another machine it must be returned to the manufacturer The machine must be powered up in Diagnostic mode or ...

Page 388: ...5 Remove the six screws A securing the cover to the control panel 6 Detach the cover 4063 Repair information 388 ...

Page 389: ...e screws B securing the control panel board 7 tilting display to the control panel 8 Gently detach the control panel board 9 Disconnect the display ribbon cable C from the control panel board 4063 Repair information 389 ...

Page 390: ...g while operating in normal user mode See Controller board control panel replacement on page 256 Warning Potential Damage When a component has been installed in a machine and has been powered up in normal user mode it cannot be used in another machine it must be returned to the manufacturer The machine must be powered up in Diagnostic mode or the controller board control panel boards or control pa...

Page 391: ...5 Remove the six screws A securing the cover to the control panel 6 Detach the cover 4063 Repair information 391 ...

Page 392: ...7 Disconnect the display ribbon cable from the control panel board 8 Remove the four screws B securing the control panel board 7 tilting display to the control panel 4063 Repair information 392 ...

Page 393: ...ing while operating in normal user mode See Controller board control panel replacement on page 256 Warning Potential Damage When a component has been installed in a machine and has been powered up in normal user mode it cannot be used in another machine it must be returned to the manufacturer The machine must be powered up in Diagnostic mode or the controller board control panel boards or control ...

Page 394: ...5 Remove the five screws A securing the cover to the control panel 6 Detach the cover 4063 Repair information 394 ...

Page 395: ...7 Disconnect the display ribbon cable from the control panel board 8 Remove the four screws B securing the control panel board 7 tilting display to the control panel 4063 Repair information 395 ...

Page 396: ...9 Remove the control panel board Control panel front cover removal 1 Raise the control panel to its uppermost position 4063 Repair information 396 ...

Page 397: ...2 Remove the four screws A securing the control panel front cover to the machine 3 Remove the control panel front cover 4063 Repair information 397 ...

Page 398: ...control panel front cover See Control panel front cover removal on page 396 3 Release the two springs from the control panel frame 4 Carefully flex the corner of the control panel frame as shown in the following image Note Force is needed to properly remove the part 4063 Repair information 398 ...

Page 399: ...lly remove the control panel latch Control panel left bezel removal 1 Remove the toner supply cartridge 2 Remove the imaging unit 3 Raise the control panel to its uppermost position 4063 Repair information 399 ...

Page 400: ...ft control panel hinge removal 1 Remove the left cover See Left cover removal on page 277 2 Remove the right cover See Right cover removal on page 283 3 Open the rear door 4 Remove the top cover See Top cover removal on page 282 5 Remove the upper redrive See Upper redrive removal on page 331 4063 Repair information 400 ...

Page 401: ...bin cover removal on page 330 9 Remove the control panel See Control panel removal 2 4 inch screen on page 375or Control panel removal 4 3 inch screen 7 inch screen on page 381 10 Disconnect the left recoil spring 11 Remove the e clip A securing the pin to the left control panel hinge 12 Remove the pin B 13 Remove the controller board access shield See Controller board access shield removal on pag...

Page 402: ...14 Disconnect the USB cable C from the controller board 15 Remove the screw D securing the ground wire 4063 Repair information 402 ...

Page 403: ... control panel hinge removal 1 Remove the left cover See Left cover removal on page 277 2 Remove the right cover See Right cover removal on page 283 3 Open the rear door 4 Remove the top cover See Top cover removal on page 282 5 Remove the upper redrive See Upper redrive removal on page 331 4063 Repair information 403 ...

Page 404: ...Standard bin cover removal on page 330 9 Remove the control panel See Control panel removal 2 4 inch screen on page 375or Control panel removal 4 3 inch screen 7 inch screen on page 381 10 Disconnect the right recoil spring 11 Remove the controller board access shield See Controller board access shield removal on page 351 12 Disconnect the control panel ribbon cable A from the controller board 406...

Page 405: ...13 Remove the screw B securing the ground wire 14 Position the right control panel hinge as shown in the following image 4063 Repair information 405 ...

Page 406: ... panel hinge 250 550 sheet media tray option removals 250 550 sheet media tray and drawer assembly removal Push the latch to unlock the drawer 1 then lift the printer or drawer above it and separate 2 4063 Repair information 406 ...

Page 407: ... and remove Media tray assembly removal Fully extend the tray then tilt it upward and remove Media tray front cover removal 1 Remove the media tray See 250 550 sheet media tray and drawer assembly removal on page 406 2 Remove the two screws A securing the front tray cover 4063 Repair information 407 ...

Page 408: ... on page 406 2 Move the rollers downward 1 then push the latches inward 2 and pull out the pick roller 3 Sensor pick roll position removal 1 Remove the media tray See 250 550 sheet media tray and drawer assembly removal on page 406 2 Remove the pick roller See Drawer pick roller removal on page 408 3 Release the latches A then pull away the sensor 4063 Repair information 408 ...

Page 409: ...Disconnect the cable B and remove the sensor pick roller position Drawer assembly rear cover removal Note This is not a FRU Remove the four screws A then remove the rear cover 4063 Repair information 409 ...

Page 410: ...mbly left cover removal Note This is not a FRU 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 409 2 Remove the five screws A from the left cover 4063 Repair information 410 ...

Page 411: ...val 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 409 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 410 3 Disconnect all cables J3 J4 J11 J10 J9 J8 J7 J6 and J1 from the controller PCBA then remove the two screws A 4063 Repair information 411 ...

Page 412: ...rear cover See Drawer assembly rear cover removal on page 409 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 410 3 Remove the tray controller PCBA See Drawer controller PCBA removal on page 411 4 Remove the controller PCBA shield 4063 Repair information 412 ...

Page 413: ...original routing of the cable Drawer lower interface cable removal 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 409 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 410 3 Remove the drawer controller PCBA See Drawer controller PCBA removal on page 411 4 Remove the controller PCBA shield 4063 Repair information 413 ...

Page 414: ...inal routing of the cable Drawer media feeder removal 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 409 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 410 3 Disconnect the three media feeder cables J11 J4 and J7 from the controller PCBA 4063 Repair information 414 ...

Page 415: ...three screws from the media feeder using a 1 Phillips screwdriver 5 To remove the media feeder take note of the following While pushing the media feeder upward clear the obstacle points B 4063 Repair information 415 ...

Page 416: ...er Be careful not to damage the media feeder Drawer transport motor removal 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 409 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 410 3 Disconnect the drive motor cable J10 from the controller PCBA 4063 Repair information 416 ...

Page 417: ...y See 250 550 sheet media tray and drawer assembly removal on page 406 2 Remove the rear cover See Drawer assembly rear cover removal on page 409 3 Remove the left cover See Drawer assembly left cover removal on page 410 4 Disconnect and release the cables J4 J8 and J7 from the controller PCBA Note Pay attention to the original position of the cables 4063 Repair information 417 ...

Page 418: ...5 Remove the seven screws A under the drawer 6 From the left side of the drawer remove the nine screws B 4063 Repair information 418 ...

Page 419: ...riginal routing of the cable 9 Route the sensor cable off the drawer and remove the sensor Sensor pick removal 1 Remove the media tray See 250 550 sheet media tray and drawer assembly removal on page 406 2 Remove the rear cover See Drawer assembly rear cover removal on page 409 3 Remove the left cover See Drawer assembly left cover removal on page 410 4063 Repair information 419 ...

Page 420: ...4 Disconnect and release the cables J4 J8 and J7 from the controller PCBA Note Pay attention to the original position of the cables 5 Remove the six screws A under the drawer 4063 Repair information 420 ...

Page 421: ...6 From the left side of the drawer remove the nine screws B 7 Pry the frame loose to release the pins C 4063 Repair information 421 ...

Page 422: ...ote Pay attention to the original routing of the cable 9 Route the sensor cable off the drawer and remove the sensor High capacity input tray option removals HCIT and drawer assembly removal 1 Push the latch sideward until it locks 2 Lift the printer or drawer above it and separate 4063 Repair information 422 ...

Page 423: ... the tray then press the left and right latches to release the tray 2 Pull the media tray out of the drawer HCIT drawer assembly removal Remove the HCIT See HCIT removal on page 423 The drawer remains 4063 Repair information 423 ...

Page 424: ...parator roll assembly removal Press and hold the button 1 then pull the separator roll assembly and remove 2 HCIT media guide removal Pull the media guide out of the tray and remove 4063 Repair information 424 ...

Page 425: ...HCIT front cover removal 1 Remove the HCIT See HCIT removal on page 423 2 Remove the three screws A behind the media tray front cover 4063 Repair information 425 ...

Page 426: ...3 Remove the three screws B behind the cover at the other side 4 Release the latches and remove the media tray front cover 4063 Repair information 426 ...

Page 427: ...HCIT pick arm assembly removal 1 Remove the HCIT See HCIT removal on page 423 2 Push the latches inward 1 and pull out the pick arm assembly 2 4063 Repair information 427 ...

Page 428: ...oval Note This is not a FRU 1 Remove the four screws A from the drawer rear cover 2 Flex the cover to release the tabs securing the upper portion 3 Ease the drawer assembly rear cover off the drawer and remove 4063 Repair information 428 ...

Page 429: ... 1 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 428 2 Remove the two screws A from the front side of the cover 3 Remove the two screws B from the top side of the cover 4063 Repair information 429 ...

Page 430: ...4 Remove the two screws C from the rear side of the cover 5 Remove the left cover 4063 Repair information 430 ...

Page 431: ... assembly right cover removal 1 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 428 2 Remove the two screws A from the front side of the cover 4063 Repair information 431 ...

Page 432: ...3 Remove the two screws B from the top side of the cover 4 Remove the two screws C from the rear side of the cover 4063 Repair information 432 ...

Page 433: ...embly rear cover See HCIT drawer assembly rear cover removal on page 428 2 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 429 3 Disconnect all the cables J3 J5 J11 J10 J9 J8 J7 and J1 from the controller PCBA then remove the two screws A 4063 Repair information 433 ...

Page 434: ... cover See HCIT drawer assembly rear cover removal on page 428 2 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 429 3 Disconnect all cables from the controller PCBA Note Pay attention to the original routing of the cables Make sure that the cables don t interfere with the drawer s moving parts Use cable ties to keep the cables organized 4063 Repair inform...

Page 435: ...4 Remove the ground screw A 5 Remove the 11 screws B then remove the top cover 4063 Repair information 435 ...

Page 436: ...e HCIT drawer assembly rear cover removal on page 428 2 Remove the HCIT drawer assembly right cover See HCIT drawer assembly right cover removal on page 431 3 Disconnect the drive motor cable B then remove the four screws A from the drive motor frame 4063 Repair information 436 ...

Page 437: ...4 Remove the other four screws C from the front side of the frame 4063 Repair information 437 ...

Page 438: ...wer assembly interface cable removal 1 Remove the HCIT drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 428 2 Remove the HCIT drawer assembly left cover See HCIT drawer assembly left cover removal on page 429 3 Disconnect the interface cable J1 from the controller PCBA 4063 Repair information 438 ...

Page 439: ... original routing of the cable Sensor HCIT media low with flag removal 1 Remove the HCIT See HCIT removal on page 423 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 428 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 429 4 Release the latches A securing the sensor to the drawer 4063 Repair information 439 ...

Page 440: ...e the HCIT See HCIT removal on page 423 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 428 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 429 4 Remove the top cover assembly See HCIT top cover assembly removal on page 434 4063 Repair information 440 ...

Page 441: ...5 Release the latches A holding the sensor to the media feeder 4063 Repair information 441 ...

Page 442: ...n page 423 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 428 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 429 4 Remove the top cover assembly See HCIT top cover assembly removal on page 434 4063 Repair information 442 ...

Page 443: ... 423 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 428 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 429 4 Remove the top cover assembly See HCIT top cover assembly removal on page 434 5 Remove the sensor roller position See Sensor pick roll position removal on page 440 4063 Repair information 443 ...

Page 444: ...6 Remove the screw A securing the feeder to the top 7 Disconnect the two cables B from the media feeder 8 Remove the six screws C securing the media feeder 4063 Repair information 444 ...

Page 445: ...th a prying tool release the spring to loosen the link D 10 Lift the media feeder and release the link holding the media feeder 11 Ease the media feeder off the drawer and remove 4063 Repair information 445 ...

Page 446: ...vals Output expander assembly removal Press the latches to release and lift the output expander assembly off the printer Output expander top cover removal Lift the top cover off the expander and remove 4063 Repair information 446 ...

Page 447: ...nder rear door removal 1 Open the rear door and detach the string A from the door Note Fasten the string to the rear side to prevent it from recoiling into the interior of the expander 4063 Repair information 447 ...

Page 448: ...2 Position the door at an angle approximately 90 degrees from the expander then remove 4063 Repair information 448 ...

Page 449: ...n remove the sensor cover Sensor media bin full with flag removal 1 Remove the top cover See Output expander top cover removal on page 446 2 Remove the sensor cover See Output expander sensor cover removal on page 449 3 Remove the two screws A securing the sensor brace 4 Disconnect the cable B and remove the sensor media bin full with flag 4063 Repair information 449 ...

Page 450: ... right cover removal 1 Open the rear door then detach the string A from the rear door Note Fasten the string to the rear side to prevent it from recoiling into the interior of the expander 4063 Repair information 450 ...

Page 451: ...2 Remove the two screws B then remove the right cover 4063 Repair information 451 ...

Page 452: ...r left cover removal 1 Open the rear door then detach the string A from the rear door Note Fasten the string to the rear side to prevent it from recoiling into the interior of the expander 4063 Repair information 452 ...

Page 453: ...2 Remove the two screws B then remove the left cover 4063 Repair information 453 ...

Page 454: ...emove the left cover See Output expander left cover removal on page 452 2 Disconnect all the cables J7 J10 J3 J1 J2 J14 J6 J4 and J5 from the controller PCBA 3 Remove the three screws A then remove the controller PCBA 4063 Repair information 454 ...

Page 455: ...ee Output expander left cover removal on page 452 2 Disconnect the lower interface cable J1 from the controller PCBA 3 Push inward to release the latches then push the connector out of its slot 4 Remove the lower interface cable 4063 Repair information 455 ...

Page 456: ... the sensor cover See Output expander sensor cover removal on page 449 2 Remove the left cover See Output expander left cover removal on page 452 3 Disconnect the upper interface cable J2 from the controller PCBA 4063 Repair information 456 ...

Page 457: ...4 Crimp the two connector pins using pliers to make them fit through the pin holes Push the connector out of its slot 5 Remove the upper interface cable 4063 Repair information 457 ...

Page 458: ...tach the string A 2 Remove the right cover See Output expander right cover removal on page 450 3 Remove the spring with string Note Pay attention to the original position of the string The string on the pulley is wound clockwise 4063 Repair information 458 ...

Page 459: ...4063 Repair information 459 ...

Page 460: ... removals High capacity output expander assembly removal Press the latches to release and lift the high capacity output expander off the printer HCOE top cover removal Lift the top cover off the HCOE and remove 4063 Repair information 460 ...

Page 461: ...rear door removal 1 Open the rear door and disconnect the string A from the door Note Fasten the string to the rear side to prevent it from recoiling into the interior of the HCOE 4063 Repair information 461 ...

Page 462: ... the door to an angle approximately 90 degrees from the expander then remove HCOE sensor cover removal Note This is not a FRU Push the latches A to release then remove the sensor cover 4063 Repair information 462 ...

Page 463: ... screws A securing the sensor brace 3 Disconnect the cable B and remove the sensor media bin full with flag HCOE right outer cover removal 1 Open the rear door then detach the string A from the rear door Note Fasten the string to the rear side to prevent it from recoiling into the interior of the HCOE 4063 Repair information 463 ...

Page 464: ...2 Remove the two screws B then remove the right outer cover 4063 Repair information 464 ...

Page 465: ...ft cover removal 1 Open the rear door then detach the string A from the rear door Note Fasten the string to the rear side to prevent it from recoiling into the interior of the HCOE 4063 Repair information 465 ...

Page 466: ...2 Remove the two screws B then remove the left cover 4063 Repair information 466 ...

Page 467: ... controller PCBA removal 1 Remove the left cover See HCOE left cover removal on page 465 2 Disconnect all the cables J7 J10 J3 J8 J1 J2 J14 J6 J4 and J5 from the controller PCBA 4063 Repair information 467 ...

Page 468: ...3 Remove the three screws A then remove the controller PCBA 4063 Repair information 468 ...

Page 469: ... cover See HCOE left cover removal on page 465 2 Disconnect the lower interface cable J1 from the controller PCBA 3 Push inward to release the latches then push the connector out of its slot 4 Remove the lower interface cable 4063 Repair information 469 ...

Page 470: ...2 Remove the left cover See HCOE left cover removal on page 465 3 Disconnect the upper interface cable from the controller PCBA 4 Crimp both connector pins using pliers to make them fit through the pin holes Push the connector out of its slot 5 Remove the upper interface cable 4063 Repair information 470 ...

Page 471: ...Staple finisher option removals Staple finisher assembly removal Press the latches to release and lift the stapler assembly off the printer 4063 Repair information 471 ...

Page 472: ...ar door removal 1 Open the rear door and detach the string A from the door Note Fasten the string end B to the rear side to prevent it from recoiling into the interior of the finisher 4063 Repair information 472 ...

Page 473: ...Position the door at an angle approximately 90 degrees from the stapler Release the right hinge of the door first 1 then move the door to the right 2 to release the left hinge 4063 Repair information 473 ...

Page 474: ...ly Stapler right cover removal 1 Open the rear door then detach the string from the rear door Note Fasten the string end B to the rear side to prevent it from recoiling into the interior of the finisher 4063 Repair information 474 ...

Page 475: ...2 Remove the two screws C then remove the right cover 4063 Repair information 475 ...

Page 476: ...ase the latches from the stapler assembly frame then remove the sensor B Stapler door close limit switch removal 1 Remove the stapler left cover See Stapler left cover removal on page 480 2 Remove the stapler right cover See Stapler right cover removal on page 474 3 Remove the stapler top cover See Stapler top cover removal on page 482 4063 Repair information 476 ...

Page 477: ...e 5 Disconnect the cables B from the stapler carriage assembly 6 Lift the stapler carriage frame then remove the two screws from the stapler carriage assembly C 7 Lift the stapler carriage to access the screws securing the limit switch 4063 Repair information 477 ...

Page 478: ... the limit switch 9 Disconnect the cable J7 from the controller PCBA 10 Route the cable off the stapler and remove the stapler door close limit switch Note Pay attention to the original routing of the cables 4063 Repair information 478 ...

Page 479: ... page 474 2 Remove the four screws A securing the stapler carriage frame 3 Disconnect the two cables B from the stapler carriage assembly 4 Lift the stapler carriage frame then remove the two screws C from the stapler carriage assembly 5 Remove the stapler carriage assembly 4063 Repair information 479 ...

Page 480: ... This is not a FRU 1 Open the rear door then detach the string A from the rear door Installation note Fasten the string end B to the rear side to prevent it from recoiling into the interior of the finisher 4063 Repair information 480 ...

Page 481: ...2 Remove the two screws C then remove the left cover 4063 Repair information 481 ...

Page 482: ...he access door then pull it off the stapler right cover Stapler top cover removal 1 Remove the left cover See Stapler left cover removal on page 480 2 Remove the right cover See Stapler right cover removal on page 474 4063 Repair information 482 ...

Page 483: ...3 Remove the two screws A from the left side of the stapler assembly 4 Remove the two screws B from the right side of the stapler assembly 5 Remove the stapler top cover 4063 Repair information 483 ...

Page 484: ...tach the string A 2 Remove the right cover See Stapler right cover removal on page 474 3 Remove the spring B with string Installation note Pay attention to the original position of the string The string on the pulley is wound clockwise 4063 Repair information 484 ...

Page 485: ...r See Stapler right cover removal on page 474 3 Remove the top cover See Stapler top cover removal on page 482 4 Remove the two screws B from the cover A 5 Move the media stack flap to the right to release the pins from the holes Note The metal latch C may need to be flexed to release the pins 4063 Repair information 485 ...

Page 486: ...dia stack flap left removal 1 Remove the left cover See Stapler left cover removal on page 480 2 Remove the right cover See Stapler right cover removal on page 474 3 Remove the top cover See Stapler top cover removal on page 482 4063 Repair information 486 ...

Page 487: ...ove the two screws B from the cover A 5 Move the media stack flap to the right to release the pins from the holes Note The metal latch C may need to be flexed to release the pins 4063 Repair information 487 ...

Page 488: ...6 Ease the media stack flap off the stapler assembly 4063 Repair information 488 ...

Page 489: ...utput bin LED removal 1 With a prying tool open the LED sensor cover 2 Release the latches A to remove the LED clear lens Disconnect the cable B and remove the standard output bin LED 4063 Repair information 489 ...

Page 490: ...apler left cover removal on page 480 2 With a prying tool open the LED sensor cover 3 Release the latches holding the sensor B to the cover 4 Disconnect the cable from the stapler controller PCBA then remove the sensor finisher bin media present 4063 Repair information 490 ...

Page 491: ...emoval on page 482 4 Disconnect the tamper motor cable A 5 Remove the two screws B then remove the right tamper motor Tamper motor left removal 1 Remove the left cover See Stapler left cover removal on page 480 2 Remove the right cover See Stapler right cover removal on page 474 3 Remove the top cover See Stapler top cover removal on page 482 4 Disconnect the tamper motor cable A 4063 Repair infor...

Page 492: ... cover removal on page 480 2 Remove the right cover See Stapler right cover removal on page 474 3 Remove the top cover See Stapler top cover removal on page 482 4 Remove the tamper motor assembly engaged to the belt See Tamper motor right removal on page 491 or Tamper motor left removal on page 491 4063 Repair information 492 ...

Page 493: ... drive motor removal 1 Remove the left cover See Stapler left cover removal on page 480 2 Remove the right cover See Stapler right cover removal on page 474 3 Disconnect the cable A from the drive motor 4 Remove the two screws B then remove the paddle drive motor 4063 Repair information 493 ...

Page 494: ...Stapler lower interface cable removal 1 Remove the left cover See Stapler left cover removal on page 480 2 Unplug the two connectors J18 and J15 from the controller PCBA 4063 Repair information 494 ...

Page 495: ...3 From the bottom of the stapler release the latches and push the connector off its slot 4 Remove the lower interface cable 4063 Repair information 495 ...

Page 496: ...e left cover See Stapler left cover removal on page 480 2 Disconnect all the cables J11 J5 J6 J4 J26 J24 J22 J23 J17 J3 J2 J1 J18 J15 J1 J12 J14 J8 J20 J9 and J7 then remove the three screws A from the controller PCBA 4063 Repair information 496 ...

Page 497: ...3 Remove the controller PCBA Sensor bin full send removal 1 Remove the right cover See Stapler right cover removal on page 474 2 Remove the two screws A from the sensor 4063 Repair information 497 ...

Page 498: ... the sensor bin full send Sensor bin full receive removal 1 Remove the left cover See Stapler left cover removal on page 480 2 Remove the stapler controller PCBA See Stapler controller PCBA removal on page 496 4063 Repair information 498 ...

Page 499: ...3 Remove the two screws A from the sensor 4 Disconnect the cable B and remove the sensor bin full receive 4063 Repair information 499 ...

Page 500: ...the printer Mailbox top cover removal Lift the top cover and remove from the mailbox assembly Mailbox rear door removal 1 Open the rear door and detach the string A from the door Note Fasten the string end B to the rear side to prevent it from recoiling into the interior of the mailbox 4063 Repair information 500 ...

Page 501: ...2 Position the rear door at the angle shown and pull the door off the mailbox 4063 Repair information 501 ...

Page 502: ...Mailbox right cover removal 1 Open the rear door and detach the string A from the door 2 Remove the top cover See Mailbox top cover removal on page 500 4063 Repair information 502 ...

Page 503: ... 1 Remove the top cover See Mailbox top cover removal on page 500 2 Remove the mailbox right cover See Mailbox right cover removal on page 502 3 Remove the spring A with string Note Pay attention to the original position of the string The string on the pulley is wound clockwise 4063 Repair information 503 ...

Page 504: ...mailbox top cover See Mailbox top cover removal on page 500 2 Remove the mailbox right cover See Mailbox right cover removal on page 502 3 Remove the mailbox left cover See Mailbox left cover removal on page 506 4063 Repair information 504 ...

Page 505: ...4 Lift the middle portion of the cover to release the tabs A then remove the cover 5 Disconnect the solenoid cable J2A J2B or J2C from the controller PCBA 4063 Repair information 505 ...

Page 506: ... securing the solenoid 7 Route the cable off the mailbox then remove the solenoid Mailbox left cover removal 1 Open the rear door 2 Remove the top cover See Mailbox top cover removal on page 500 4063 Repair information 506 ...

Page 507: ...lbox A then remove the left cover Mailbox controller PCBA removal 1 Remove the top cover See Mailbox top cover removal on page 500 2 Remove the mailbox left cover See Mailbox left cover removal on page 506 4063 Repair information 507 ...

Page 508: ...3 Disconnect all cables J1B J5 J4D J2A J4C J2B J4B J2C J4A J8 J1A J3B J7 J6 J12 and J3T and then remove the two screws A from the controller PCBA 4 Remove the controller PCBA 4063 Repair information 508 ...

Page 509: ...he top cover See Mailbox top cover removal on page 500 2 Remove the mailbox left cover See Mailbox left cover removal on page 506 3 Rotate the cam to clear the obstacle blocking the sensor 4 Disconnect the sensor cable A 4063 Repair information 509 ...

Page 510: ...ove the sensor divert motor Mailbox lower interface cable removal 1 Remove the top cover See Mailbox top cover removal on page 500 2 Remove the mailbox left cover See Mailbox left cover removal on page 506 4063 Repair information 510 ...

Page 511: ... 4 Cut the cable tie holding the lower interface cable Installation note Make sure the cables don t get in the way of moving parts 5 Push inward to release the latches A then push the connector off its slot 6 Remove the lower interface cable 4063 Repair information 511 ...

Page 512: ...ble J1B from the controller PCBA 4 Crimp both connector pins using pliers to make them fit the pin holes Push the connector off its slot 5 Remove the upper interface cable Mailbox divert motor removal 1 Remove the top cover See Mailbox top cover removal on page 500 2 Remove the mailbox left cover See Mailbox left cover removal on page 506 3 Disconnect the cable A from the divert motor 4063 Repair ...

Page 513: ...4 Remove the two screws B using a 1 Phillips screwdriver then remove the divert motor 4063 Repair information 513 ...

Page 514: ...emoval 1 Pull the flag upwards to release the front pin 2 Ease the media bin full flag off the mailbox Installation note Make sure the flag s front and rear pins are inserted into their respective slots 4063 Repair information 514 ...

Page 515: ... 1 Remove the top cover See Mailbox top cover removal on page 500 2 Remove the mailbox left cover See Mailbox left cover removal on page 506 3 Remove the diverter motor See Mailbox divert motor removal on page 512 4063 Repair information 515 ...

Page 516: ...4 Disconnect all cables J1B J5 J4D J2A J4C J2B J4B J2C J4A J8 J1A J3B J7 J6 J12 and J3T from the controller PCBA 5 Remove the two screws A then remove the shield 4063 Repair information 516 ...

Page 517: ...6 Remove the seven screws B from the inner left frame Installation note Pay attention to the original position of the grounding plate C 4063 Repair information 517 ...

Page 518: ...ect the cable D from the sensor 9 Release the latches and remove the sensor bin full receive Mailbox belt removal 1 Remove the top cover See Mailbox top cover removal on page 500 2 Remove the mailbox right cover See Mailbox right cover removal on page 502 4063 Repair information 518 ...

Page 519: ...3 Remove the nine screws A from the inner right frame 4 Pull the latch to release then remove 4063 Repair information 519 ...

Page 520: ...g away the inner right frame to access the belt C 7 Remove the belt Mailbox output bin LED assembly removal 1 Remove the top cover See Mailbox top cover removal on page 500 2 Remove the mailbox right cover See Mailbox right cover removal on page 502 4063 Repair information 520 ...

Page 521: ...3 Remove the nine screws A from the inner right frame 4 Pull the latch to release then remove 4063 Repair information 521 ...

Page 522: ...he inner right frame then remove the ground screw B 6 Swing the inner right frame away to access the LED assembly 7 Using a 1 Phillips screwdriver remove the two screws C from the LED assembly 4063 Repair information 522 ...

Page 523: ...8 Disconnect the two cables D and remove the output bin LED assembly 4063 Repair information 523 ...

Page 524: ...4063 524 ...

Page 525: ...ge cooling fan HVPS 1 S_CART_FAN_ENC_C 2 GND 3 S_CART_FAN_C 4 S_HVPS_SERVO_C 5 S_HVPS_TX_ENB _C 6 S_HVPS_TX_PWM_C 7 S_ 24V_SW_C 8 S_HVPS_CHG_C 9 GND 10 S_HVPS_DEV_C 11 S_HVPS_ID_C 12 not used J13 Control panel USB interface N A N A J18 Rear door interlock sensor 1 RR_DRV_SNS_OUT_C 2 GND 3 S_RR_DRV_LED_C J20 Sensor input 1 S_INPUTSNS _C 2 GND 3 S_INPUTSNS_LED_C 4 not used 4063 Component locations 5...

Page 526: ..._W_C J24 Fuser drive motor 1 FUSER_HALL_U_C 2 FUSER_HALL_V_C 3 FUSER_HALL_W_C 4 FUSER_FG_C 5 GND 6 5V_SW 7 FUSER_WIND_U_C 8 FUSER_WIND_V_C 9 FUSER_WIND_W_C J27 Fuser sensor smart chip 1 S_NAR_MEDIA _C 2 GND 3 A_SLAB_THERM1_C 4 BELT _C 5 A_SLAB_THERM2_C 6 5V_SW 7 A_BR_THERM_C 8 S_EXITSNS _C 9 S_CART_3V 10 S_FUSER_SCL_C 11 S_FUSER_SDA_C 12 not used 4063 Component locations 526 ...

Page 527: ...IZE1_C 4 PSIZE2_C 5 PSIZE3_C J37 Duplex cooling fan 1 24V_FUSE_A 2 S_DPX_FAN _C J38 MPF media present sensor 1 S_MPF_POUT_C 2 GND 3 S_MPF_LED_C J39 Standard bin full sensor 1 S_HOPPER _C 2 GND 3 S_HOPPER_LED_C J45 Imaging unit smart chip contact 1 S_IU_SDA_C 2 V_IU_C 3 S_IU_SCL_C 4 GND 5 S_FSR_RELAY_C 6 24F_IU J48 Toner add motor 1 S_AUGER_LED_C 2 S_AUGER_ENC_C 3 GND 4 S_AUG_MOT _C 5 S_AUG_MOT _C ...

Page 528: ...C J54 Main cooling fan 1 S_MAIN_FAN_ENC_C 2 GND 3 S_MAIN_FAN_C J56 Control panel interlock sensor 1 S_COVER_CLOSED_C 2 GND 3 S_COVER_LED_C J57 Printhead mirror motor 1 MM_REFCLK_C 2 MM_LOCK _C 3 MM_START _C 4 GND 5 24V_FUSE_B J58 Toner cartridge smart chip contact 1 S_CART_SDA_C 2 V_CART 3 S_CART_SCL_C 4 GND 5 S_LD_RELAY_HI_C 6 S_LD_RELAY_RET_C J73 Image density sensor 1 S_TDS_LED_PWM _C 2 S_A_TDS...

Page 529: ...gnal J80 Top option interface cable 1 24V_TOP_OPT_C 2 GND 3 S_RXD_PP_TOP_C 4 GND 5 S_TXD_PP_TOP_C 6 GND J81 Lower option interface cable 1 24V_BOT_OPT_C 2 GND 3 S_RXD_PP_BOT_C 4 GND 5 S_TXD_PP_BOT_C 6 GND 4063 Component locations 529 ...

Page 530: ...SYNC _C 6 GND 7 BOOST_1_C 8 BOOST_0_C 9 GND 10 DP_VID3 _C 11 DP_VID3 _C 12 GND 13 DP_VID2 _C 14 DP_VID2 _C 15 GND 16 DP_VID1 _C 17 DP_VID1 _C 18 GND 19 DP_VID0 _C 20 DP_VID0 _2 21 GND 22 GND 23 L_ADJ_3 _C 24 GND 25 L_ADJ_2 _C 26 L_SHADE_C 27 L_ADJ_1 _C 28 L_POW_A_C 29 L_ADJ_0 _C 30 GND 4063 Component locations 530 ...

Page 531: ... JCTLS1 Toner level contact 1 CTLS_SNS 2 CTLS_GUARD 3 V20_GND JUI2 Control panel board 1 6 5V_UI 2 OP_PAN_INT 3 SLEEP_BUTTON 4 LED_DRV_YLW1 5 OP_I2C_CLK_1 6 OP_I2C_DATA_1 7 5V_UI 8 LVDS_CLK 9 LVDS_CLK 10 GND 11 LVDS_D0 12 LVDS_D0 13 GND 14 LVDS_D1 15 LVDS_D1 16 GND 17 LVDS_D2 18 LVDS_D2 19 5V_UI 20 GND 21 5V_UI 22 5V_UI 23 GND 24 5V_UI 4063 Component locations 531 ...

Page 532: ...Connector Connects to Pin no Signal JUSBH1 USB interface Den only N A N A JW1 Temperature probe 1 A_WS_MACHINE_C 2 GND 4063 Component locations 532 ...

Page 533: ...sible safety exposure from any non Lexmark attachments Printer and input options are sitting flat for example not sitting on cables or hanging over a ledge Printer is properly set on any input options Use the following tables to determine when specified parts should be inspected Lexmark MS81x EVERY SERVICE CALL EVERY 200K PAGES NOTES Media tray All Media tray side guides Inspect Inspect Check for ...

Page 534: ... clean if needed Replace Clean with damp cloth Tray lift gear assembly Inspect Inspect Ensure correct operation Media feeders All Media tray pick roller Inspect clean if needed Replace Clean with damp cloth MPF pick roller Inspect clean if needed Inspect clean if needed Clean with damp cloth Transfer roller Inspect Replace Ensure correct installation Fuser Inspect Replace Ensure correct installati...

Page 535: ...val to maintain the print quality and reliability of the printer The following fuser maintenance kits are available Description Part number Maintenance interval MS81x Return Program Fuser Maintenance Kit Type 00 110 120V Letter 40X8420 200K MS81x Return Program Fuser Maintenance Kit Type 01 220 240V A4 40X8421 200K MS81x Return Program Fuser Maintenance Kit Type 02 100V A4 40X8422 200K MS81x Retur...

Page 536: ...ont of the machine 1 Open the front cover 2 Remove the cartridge and imaging unit 3 On the EP frame see the number in the area as shown in the following image From the rear of the machine 1 Remove the rear upper cover 2 Pull down the redrive 4063 Maintenance 536 ...

Page 537: ...ation Menu a Press and hold the 2 and 6 buttons simultaneously b Turn on the printer c Release the buttons after 10 seconds The Configuration Menu appears on the LCD 3 Touch Reset Roller Kit Counter from the Configuration Menu 4 From the options displayed select the roller kit to reset 5 Touch Yes to reset the roller kit counter value Touch No or Back to return to the previous menu The roller kit ...

Page 538: ... to perform this task after every few months Warning Potential Damage Damage to the printer caused by improper handling is not covered by the printer warranty 1 Make sure that the printer is turned off and unplugged from the electrical outlet CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and dis...

Page 539: ...4063 539 ...

Page 540: ...577 Assembly 17 High capacity output expander option on page 579 Assembly 18 Staple finisher option 1 on page 581 Assembly 19 Staple finisher option 2 on page 583 Assembly 20 Mailbox option 1 on page 585 Assembly 21 Mailbox option 2 on page 587 Assembly 22 Miscellaneous on page 589 Assembly 23 Power cords on page 593 Legend The following column headings are used in the parts catalog Asm index Iden...

Page 541: ...arts catalog NS not shown in the Asm index column indicates that the part is procurable but is not pictured in the illustration PP parts packet in the Description column indicates that the part is contained in a parts packet 4063 Parts catalog 541 ...

Page 542: ...4063 Parts catalog 542 ...

Page 543: ...Assembly 1 Covers 4063 Parts catalog 543 ...

Page 544: ...PF tray See MPF tray removal on page 308 9 40X7674 1 1 Front door See Front door removal on page 288 10 40X7669 1 1 Inner left cover See Left inner cover removal on page 295 11 40X7672 1 1 Controller board access cover See Controller board access cover removal on page 350 12 40X7679 1 1 Left cover integrated 550 sheet tray See Left cover removal on page 277 12 40X8402 1 1 Left cover integrated 250...

Page 545: ...Assembly 2 Paper path 4063 Parts catalog 545 ...

Page 546: ... 1 1 Fuser access door hot roll fuser printers only See Fuser access door removal on page 324 3 40X7587 1 1 Inner guide deflector See Inner guide deflector removal on page 289 4 40X7585 1 1 Recoil spring N A 5 40X7584 1 1 Duplex exit diverter See Duplex exit diverter removal on page 286 6 40X7583 1 1 Media turn guide See Media turn guide removal on page 299 7 40X7586 1 1 Media vertical guide See M...

Page 547: ...Assembly 3 Fusers 4063 Parts catalog 547 ...

Page 548: ...ge 322 2 40X8017 1 1 MS81x Fuser Type 06 220 240V A4 See Fuser removal on page 322 2 40X8018 1 1 MS81x Fuser Type 07 100V A4 See Fuser removal on page 322 2 40X8019 1 1 MS81x Fuser Type 08 110 120V A4 See Fuser removal on page 322 2 40X8020 1 1 MS81x Fuser Type 09 220 240V Letter See Fuser removal on page 322 2 40X8503 1 1 MS71x Return Program Fuser Type 11 110 120V contact See Fuser removal on pa...

Page 549: ...Assembly 4 Electronics 19 20 20 21 22 4063 Parts catalog 549 ...

Page 550: ...40X7699 1 1 HVPS toner cartridge fan cable N A 8 40X7582 1 1 Transfer roller See Transferroller removal on page 317 9 40X7605 1 1 Transfer roller left arm with cable See Transferroller left arm with cable removal on page 313 10 40X8365 1 1 Printhead access cover See Laser printhead removal on page 291 11 40X7607 1 1 Sensor input See Sensor input removal on page 310 12 40X7693 1 1 Sensor control pa...

Page 551: ...rd bin full removal on page 329 18 40X7689 1 1 Imaging unit smart chip contact with cable See Laser printhead removal on page 291 19 40X7707 1 1 Printhead power cable See Laser printhead removal on page 291 20 40X7708 1 1 Printhead video cable See Laser printhead removal on page 291 21 40X7597 1 1 Laserprinthead quaddiode beltfuserprintersonly Includes data and power cables See Laser printhead rem...

Page 552: ...4063 Parts catalog 552 ...

Page 553: ...Assembly 5 Drive motors 11 12 4063 Parts catalog 553 ...

Page 554: ...e 351 6 40X7595 1 1 Fuser drive motor belt fuser printers only See Fuser drive motor removal on page 351 6 40X8401 1 1 Fuser drive motor hot roll fuser printers only See Fuser drive motor removal on page 351 7 40X7594 1 1 Main drive motor See Main drive motor removal on page 354 8 40X7574 1 1 Main motor cable See Main cooling fan removal on page 353 9 40X7579 1 1 Main cooling fan with cable See Ma...

Page 555: ...Assembly 6 Duplex 4063 Parts catalog 555 ...

Page 556: ... 40X7668 1 1 Duplex rear flap See Duplex rear flap removal on page 336 3 40X7723 4 1 Torsion spring N A 4 40X7667 1 1 Duplex front flap See Duplex front flap removal on page 335 5 40X7952 1 1 Duplex jam release guide N A 6 40X7697 1 1 Sensor duplex path with cable See Sensor duplex path removal on page 344 4063 Parts catalog 556 ...

Page 557: ...Assembly 7 Frame 16 16 17 4063 Parts catalog 557 ...

Page 558: ...screw N A 8 40X7727 1 1 Left frame extension integrated 550 sheet tray with media size sensor with cable with input option interface cable with sensor media tray position with cable See Left frame extension removal on page 337 8 40X8407 1 1 Left frame extension integrated 250 sheet tray with media size sensor with cable with input option interface cable with sensor media tray position with cable S...

Page 559: ...Assembly 8 Control panel 9 10 17 6 7 7 8 5 11 12 13 14 14 15 15 16 4063 Parts catalog 559 ...

Page 560: ...y removal on page 390 5 40X8042 1 1 Control panel board 7 tilting display only See Control panel board 4 3 inch tilting display removal on page 390 6 40X8537 1 1 4 3 tilting display See 4 3 inch tilting display removal on page 369 7 40X8661 1 1 Control panel buttons 4 3 and 7 tilting displays only N A 8 40X8538 1 1 7 tilting display See 7 inch tilting display removal on page 372 9 40X7729 1 1 Cont...

Page 561: ...e 399 16 40X8337 1 1 Control panel left bezel MS811n See Control panel left bezel removal on page 399 16 40X8338 1 1 Control panel left bezel MS811dn See Control panel left bezel removal on page 399 16 40X8339 1 1 Control panel left bezel MS812dn See Control panel left bezel removal on page 399 16 40X8340 1 1 Control panel left bezel MS812de See Control panel left bezel removal on page 399 16 40X8...

Page 562: ...4063 Parts catalog 562 ...

Page 563: ...Assembly 9 Paper tray STAT DL 7 75 A5 A6 C5 10 JIS B5 EXEC LTR A4 FOLIO OFC LGL STAT DL 7 75 A5 A6 C5 10 JIS B5 EXEC LTR A4 FOLIO OFC LGL 10 12 11 9 9 4063 Parts catalog 563 ...

Page 564: ...0X7598 1 1 MPF feeder lift plate with cable See MPF feeder lift plate removal on page 302 7 40X7593 1 1 Pick roller assembly See Pick roller assembly removal on page 342 8 40X7591 1 1 Media feeder See Mediafeederremoval on page 356 9 40X8541 4 1 Media size actuator Media size actuator removal on page 340 10 40X7599 1 1 Media aligner roller with MPF pick roller See Media aligner roller removal on p...

Page 565: ...Assembly 10 Input options 1 2 3 4063 Parts catalog 565 ...

Page 566: ...et tray option lockable 250 550 sheet media tray and drawer assembly removal on page 406 2 40X8152 1 1 250 sheet tray option 250 550 sheet media tray and drawer assembly removal on page 406 2 40X8410 1 1 250 sheet tray option lockable 250 550 sheet media tray and drawer assembly removal on page 406 3 40X8161 1 1 HCIT option HCITanddrawerassemblyremoval on page 422 NS 40X8409 1 1 Spacer N A 4063 Pa...

Page 567: ...Assembly 11 250 sheet tray option 4063 Parts catalog 567 ...

Page 568: ... 6 40X8159 1 1 250 sheet tray option lower interface cable Drawer lower interface cable removal on page 413 7 40X7713 1 1 Separation roller Media tray separation roller removal on page 407 8 40X8154 1 1 250 sheet tray front cover Media tray front cover removal on page 407 9 40X8541 4 1 Media size actuator Media size actuator removal on page 340 10 40X8153 1 1 250 sheet tray Media tray assembly rem...

Page 569: ...Assembly 12 550 sheet tray option 4063 Parts catalog 569 ...

Page 570: ... 6 40X8159 1 1 550 sheet tray option lower interface cable Drawer lower interface cable removal on page 413 7 40X7713 1 1 Separation roller Media tray separation roller removal on page 407 8 40X8109 1 1 550 sheet tray front cover Media tray front cover removal on page 407 9 40X8541 4 1 Media size actuator Media size actuator removal on page 340 10 40X7742 1 1 550 sheet tray Media tray assembly rem...

Page 571: ...Assembly 13 High capacity input tray option 1 1 2 4063 Parts catalog 571 ...

Page 572: ...t tray option 1 Asm index P N Units mach Units FRU Description Removal procedure 1 40X8163 1 1 HCIT drawer assembly See HCIT drawer assembly removal on page 423 2 40X8165 1 1 HCIT See HCIT removal on page 423 4063 Parts catalog 572 ...

Page 573: ...Assembly 14 High capacity input tray option 2 3 5 4 6 7 9 13 8 11 12 10 1 2 4063 Parts catalog 573 ...

Page 574: ...ontroller PCBA removal on page 433 6 40X8179 1 1 HCIT option lift drive motor See HCITliftdrivemotorremoval on page 436 7 40X8169 1 1 HCIT option right cover See HCIT drawer assembly right cover removal on page 431 8 40X7592 1 1 Sensor HCIT pick roller position See Sensor pick roll position removal on page 440 9 40X7593 1 1 Pick roller See HCIT pick arm assembly removal on page 427 10 40X8171 1 1 ...

Page 575: ...Assembly 15 Output options 2 1 3 4 4063 Parts catalog 575 ...

Page 576: ... expander option High capacity output expander assembly removal on page 460 2 40X8207 1 1 Staple finisher option Staple finisher assembly removal on page 471 3 40X8184 1 1 Output expander option Output expander assembly removal on page 446 4 40X8241 1 1 Mailbox option Mailbox assembly removal on page 500 4063 Parts catalog 576 ...

Page 577: ...Assembly 16 Output expander option 1 2 3 4 5 6 8 7 9 4063 Parts catalog 577 ...

Page 578: ... 1 Sensor media bin full with flag Sensor media bin full with flag removal on page 449 5 40X8206 1 1 Upper interface cable Upper interface cable removal on page 456 6 40X8205 1 1 Lower interface cable Lower interface cable removal on page 455 7 40X8199 1 1 Output expander controller PCBA Output expander controller PCBA removal on page 454 8 40X8190 1 1 Output expander left cover Outputexpanderleft...

Page 579: ...Assembly 17 High capacity output expander option 1 2 3 5 6 4 7 8 4063 Parts catalog 579 ...

Page 580: ...n page 463 4 40X8191 1 1 Sensor HCOE media bin full with flag Sensor HCOE media bin full with flag removal on page 463 5 40X8205 1 1 HCOE lower interface cable HCOE lower interface cable removal on page 469 6 40X8206 1 1 HCOE upper interface cable HCOE upper interface cable removal on page 470 7 40X8199 1 1 HCOE controller PCBA HCOE controller PCBA removal on page 467 8 40X8202 1 1 HCOE left cover...

Page 581: ...Assembly 18 Staple finisher option 1 5 1 2 3 4 6 4063 Parts catalog 581 ...

Page 582: ...Stapler top cover removal on page 482 3 40X8213 1 1 Stapler paddle drive motor See Paddle drive motor removal on page 493 4 40X8220 1 1 Sensor bin full receive See Sensor bin full receive removal on page 498 5 40X8224 1 1 Stapler lower interface cable See Stapler lower interface cable removal on page 494 6 40X8221 1 1 Stapler controller PCBA See Stapler controller PCBA removal on page 496 4063 Par...

Page 583: ...Assembly 19 Staple finisher option 2 1 4 5 6 7 8 3 10 11 2 12 13 14 9 4063 Parts catalog 583 ...

Page 584: ...interlock Sensor cartridge door interlock removal on page 476 7 40X8216 1 1 Stapler right cover Stapler right cover removal on page 474 8 40X8215 1 1 Stapler cartridge access door Stapler cartridge access door removal on page 482 9 40X8226 1 1 Stapler spring with string Stapler spring with string removal on page 484 10 40X8218 1 1 Standard output bin LED Standard output bin LED removal on page 489...

Page 585: ...Assembly 20 Mailbox option 1 1 2 3 4 5 6 7 10 8 9 4063 Parts catalog 585 ...

Page 586: ...t cover Mailbox left cover removal on page 506 5 40X8256 1 1 Mailbox divert motor Mailbox divert motor removal on page 512 6 40X8253 1 1 Mailbox lower interface cable Mailbox lower interface cable removal on page 510 7 40X7592 1 1 Mailbox sensor divert motor Sensor mailbox divert motor removal on page 509 8 40X8252 1 1 Mailbox spring with string Mailbox spring with string removal on page 503 9 40X...

Page 587: ...Assembly 21 Mailbox option 2 1 3 4 2 4063 Parts catalog 587 ...

Page 588: ...ox output bin LED assembly See MailboxoutputbinLEDassembly removal on page 520 2 40X8249 4 1 Mailbox belt See Mailbox belt removal on page 518 3 40X8251 3 1 Mailbox solenoid See Mailbox solenoid removal on page 504 4 40X8243 1 1 Mailbox right cover See Mailbox right cover removal on page 502 4063 Parts catalog 588 ...

Page 589: ...40X5315 1 1 SHIP WITH ISP 2PER screw N A NS 40X5316 1 1 14 PIN JST FOR ISP cable N A NS 40X5317 1 1 Tee with thumbscrew standoff N A NS 40X6522 1 1 DDR3 512Mx16 1GB 400MHZ RAM card N A NS 40X7445 1 1 DDR3 512Mx32 2GB RAM card N A NS 40X7566 1 1 DDR3 256Mx16 512MB 400MHZ RAM card N A NS 40X7567 1 1 DDR3 256Mx32 1GB 400MHZ RAM card N A NS 40X8555 1 1 256MB user flash card N A NS 40X8556 1 1 Traditio...

Page 590: ...ReturnProgram FuserMaint Kit Type04 220 240V Letter N A NS 40X8425 1 1 MS81x Fuser Maint Kit Type 05 110 120V Letter N A NS 40X8426 1 1 MS81x Fuser Maint Kit Type 06 220 240V A4 N A NS 40X8427 1 1 MS81x Fuser Maint Kit Type 07 100V A4 N A NS 40X8428 1 1 MS81x Fuser Maint Kit Type 08 110 120V A4 N A NS 40X8429 1 1 MS81x Fuser Maint Kit Type 09 220 240V Letter N A NS 40X8530 1 1 MS71x ReturnProgram ...

Page 591: ...ption Removal procedure NS 40X7858 1 1 Network adapter 802 11 US N A NS 40X8311 1 1 Case card reader small stick on N A NS 40X8312 1 1 Case card reader large stick on N A NS 40X8313 1 1 Case card reader small snap on N A 4063 Parts catalog 591 ...

Page 592: ...4063 Parts catalog 592 ...

Page 593: ... cord LV Brazil PPB kits N A NS 40X0271 1 1 Power cord HV United Kingdom Asian Brunei Cambodia Indonesia Laos Malaysia Myanmar Philippines Singapore Thailand Vietnam Afghanistan Bangladesh Bhutan India Nepal Pakistan Sri Lanka Tibet Hong Kong N A NS 40X0301 1 1 Power cord HV Australia New Zealand N A NS 40X3609 1 1 Power cord 100 V Japan N A NS 40X1792 1 1 Power cord HV Korea N A NS 40X0303 1 1 Po...

Page 594: ...4063 594 ...

Page 595: ...0 5 W 0 5 W Sleep State 5 2 W 4 1 5 5W 4 1 4 1 7 W Ready Mode Tier 1 Tier 2 110 W 75 W 55 W 60 W 30 W 55 W 30 W 55 W 60 W 30 W Continuous printing 1 sided 2 sided 780 W 575 W 700 W 500 W 770 W 560 W 830 W 630 W Max Avg current while printing 100 110 Volts 115 127 Volts 220 240 Volts 10 0 A 9 0 A 4 6 A 11 5 A 10 0 A 5 0 A Printer Fuser Ceramic Slab 925 W 1185 W Maximum current shown in amp ergs Not...

Page 596: ...nd conform with ISO 9296 Acoustic measurements Status 1 Meter average sound pressure dBA Declared sound power level Bels MS810 Idle Standby mode 32 4 8 Quiet mode 53 6 8 Simplex printing 53 6 8 Duplex printing 57 7 2 MS811 Idle Standby mode 32 4 7 Quiet mode 53 6 8 Simplex printing 58 7 3 Duplex printing 57 7 2 MS812 Idle Standby mode 32 4 7 Quiet mode 53 6 8 Simplex printing 58 7 3 Duplex printin...

Page 597: ...80 Maximum wet bulb temperature 80 1 F 26 7 C Altitude 9 500 ft 0 to 2896 meters Atmospheric pressure 74 6 kPa Ambient operating environment Temperature 60 to 90 F 15 6 to 32 2 C Relative humidity 8 to 80 Storage and shipping packaged printer with or without print cartridge Temperature 40 to 110 F 40 to 43 3 C In some cases performance specifications such as paper OCF EP cartridge usage are measur...

Page 598: ...4063 598 ...

Page 599: ...onts Firmware cards Forms barcode PRESCRIBE IPDS Printcryption Printer hard disk Lexmark Internal Solutions Ports ISP Parallel 1284 B interface MarkNetTM N8350 802 11 b g n wireless printer server MarkNet N8130 10 100 fiber interface RS 232 C serial interface Input options supported 550 sheet tray 550 sheet lockable tray 250 sheet tray 250 sheet lockable tray HCIT tray Output options supported Out...

Page 600: ...4 kg 7 5 lb Options configurations Sources and Capacities MS810n dn dtn de MS811n dn dtn MS812dn dtn de Inputsources numberofoptionalTrays 4 3 for dtn 4 3 for dtn 4 3 for dtn Output sources Output expander up to 3 up to 3 up to 3 Mailbox up to 3 up to 3 up to 3 Staple finisher 1 1 1 High capacity output expander 1 1 1 Output expander mailbox 1 each 1 each 1 each Output expander on top high capacit...

Page 601: ...urpose feeder MPF on page 604 Registration on page 605 Duplex on page 606 Transfer on page 606 Printhead on page 608 Fuser components on page 609 Exit on page 611 Drive on page 612 Sensors on page 614 Electrical components and controller on page 614 Xerographic and print cartridge components on page 616 Supported paper sizes types and weights on page 620 Output options theory on page 624 4063 Appe...

Page 602: ...Models MS81x and MS71x paper path rollers and sensors 4063 Appendix C Theory of operation 602 ...

Page 603: ...y the printer Rear media guide The rear media tray guide assembly can be adjusted to different media sizes by moving it to the front or rear and can be locked in position The rear guide should come into contact with the media and hold it in position Side media guide The media tray assembly is designed so that it can adjust to the media width in the media feed direction by moving the side guide to ...

Page 604: ...llers Sensor media size The sensor media size detects the size of media supplied from each media tray assembly A system of four switches is used to decode the media size which is then sent to the controller board Sensor pick roller position This sensor is used to determine if the lift plate in the paper tray is at the optimum position for media to properly pick Asmediaisfedout clearancewilloccurbe...

Page 605: ...the MPF pick roller to feed media MPF pick roller The MPF pick roller feeds the media placed in the MPF media tray into the printer MPF pick solenoid The MPF pick solenoid transmits the driving force from the main drive motor assembly to the MPF pick roller Registration Sensor input on page 606 4063 Appendix C Theory of operation 605 ...

Page 606: ...inted the page enters the duplex path and then re enters the primary paper path just before the input sensor The second image is then printed on the reverse side of the paper Sensor duplex path The media aligner roller is used to feed the media through the input path and to ensure that media is fed straight not skewed through the machine The media aligner roller can be adjusted to correct media sk...

Page 607: ... charge to the rear surface of the media when the media passes between the transfer roller and photo conductor drum The toner image is transferred from the photo conductor drum surface to the media surface 4063 Appendix C Theory of operation 607 ...

Page 608: ...to the shaft of the printhead motor and is rotated at a high speed by the printhead motor The mirror rotation shifts the incidence and reflection angles of a laser beam to scan the photoconductor drum in a single direction The laser beam reaches the polygon mirror as it passes through multiple lenses mirrors and windows The laser beam then arrives at the photo conductor drum surface 3 SOS card ass...

Page 609: ...ckly the laser is adjusted The resolution in the process direction from top to bottom is determined by the rotational speed of the printhead motor The higher the scanning speed becomes the sooner the scanning of the next row can be started The following image is a conceptual diagram of an image created by scanning Fuser components Heat belt belt fuser on page 610 Heat belt hot roll fuser on page 6...

Page 610: ...ser The heat roll is a hollow metal tube with a coated surface This tube is heated by a halogen lamp The heat is applied to the media passing between the heat roll and pressure roll fusing the toner on the media Pressure roll The pressure roll is used to apply pressure to the media surface for fusing Pressure is applied to the media between the pressure roll and heat roll or heat belt to aid in th...

Page 611: ...he controller board This information is used to turn the ceramic heater or halogen lamp on and off to maintain the desired temperature Sensor fuser exit The sensor fuser exit detects the arrival and departure of media as it passes through the fuser Sensor narrow media hot roll fuser only The sensor narrow media detects the arrival and departure of media as it passes through the fuser It also detec...

Page 612: ...and stops the printing process Drive Main drive motor assembly on page 612 Fuser drive motor assembly on page 612 Toner add motor assembly on page 613 Redrive motor assembly on page 613 Main drive motor assembly The main drive motor is a DC motor that drives the imaging unit aligner and MFP Fuser drive motor assembly The fuser drive motor is a DC motor that drives the fuser 4063 Appendix C Theory ...

Page 613: ...the toner cartridge in order to provide new toner Redrive motor assembly The redrive motor assembly is a DC motor that drives the redrive assembly that transports the media into the duplex path entrance standard bin or output option 4063 Appendix C Theory of operation 613 ...

Page 614: ... door interlock on page 615 Main cooling fan on page 615 Cartridge cooling fan on page 615 Duplex cooling fan on page 615 Fuser cooling fan hot roll printer only on page 615 LVPS board assembly on page 616 HVPS board assembly on page 616 Controller board on page 616 4063 Appendix C Theory of operation 614 ...

Page 615: ...PS controller board and to the main drive motor assembly while the printer rear door is open Main cooling fan The main cooling fan discharges air from the printer to provide cooling to this area of the printer Cartridge cooling fan The imaging unit cooling fan discharges air from the print cartridge area to provide cooling to this area of the printer Duplex cooling fan The Duplex cooling fan disch...

Page 616: ...ols printing operation based on the communication with the RIP controller and optional peripherals It alsocontrols tonerdispense fusercontrol sensorswitch feedback drivemotors clutches andsolenoids Xerographic and print cartridge components Charge The charge roller places a uniform negative electrostatic charge on the surface of the drum The drum surface is made of a photoconductive material that ...

Page 617: ... Printhead the beam scans the negative charged drum surface Whenever the print controller sends a command to print a black pixel the laser switches on long enough toshineontothedrumatasinglepixelpoint Thatpointisnowdischargedandslightlylessnegativethanthesurrounding negative charge The less negative areas are considered positive This discharge no discharge process creates an invisible electrostati...

Page 618: ...aking toner transfer easier The development roller maintains a negative DC electrical potential Negative charged areas of the drum have a lower electrical potential or higher relative negative value than the development roller Discharged areas of the drum have a higher electrical potential or lower relative negative value than the development roller A discharged point on the surface of the drum no...

Page 619: ...per The toner image is now on the paper and the paper is now stuck to the photoconductor drum due to the relative electrical differences between the negative electrical charge of the inner conductive layer of the drum and the positive electrical charge of the paper Cleaning The cleaning blade removes any toner that remains on the drum after the transfer process The toner that the cleaning blade re...

Page 620: ...ervals at which pulses are output leads to toner density detection Supported paper sizes types and weights The following tables provide information on standard and optional paper sources and the types of paper they support Note For an unlisted paper size select the closest larger listed size Paper types and weights supported by the printer The printer engine supports 60 176 g m2 16 47 lb paper wei...

Page 621: ...m 8 3 x 11 7 in A5 148 x 210 mm 5 8 x 8 3 in A6 105 x 148 mm 4 1 x 5 8 in X JIS B5 182 x 257 mm 7 2 x 10 1 in X Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Executive 184 x 267 mm 7 3 x 10 5 in X Oficio 216 x 340 mm 8 5 x 13 4 in Folio 216 x 330 mm 8 5 x 13 in Statement 140 x 216 mm 5 5 x 8 5 in X Universal 105 x 148 mm to 216 x 356 mm 4 13 x 5 83 in to 8 5 x 14 in X 70 x 127 mm ...

Page 622: ... loaded long edge first 3 The finisher stacks and staples the paper but does not punch holes in it 4 The finisher staples the paper if its width is between 8 27 and 8 54 inches Supported paper types and weights Paper type Paper weight 4 bin mailbox Offset stacker Staple finisher Staple hole punch finisher Plain paper 90 176 g m2 24 47 lb X X X X 60 90 g m2 16 24 lb Card stock 163 g m2 90 Ib grain ...

Page 623: ...olyester 220 g m2 59 Ib X X X X Bond 90 176 g m2 24 47 lb X X X X 60 90 g m2 16 24 lb Envelope 105 g m2 28 Ib X X X X Letterhead 90 176 g m2 24 47 lb X X X X 60 90 g m2 16 24 lb Preprinted 90 176 g m2 24 47 lb X X X X 60 90 g m2 16 24 lb Colored paper 90 176 g m2 24 47 lb X X X X 60 90 g m2 16 24 lb Light paper 60 90 g m2 16 24 lb Heavy paper 60 90 g m2 16 24 lb The finisher stacks the paper but d...

Page 624: ...e finisher theory on page 627 Output expander theory The output expander enables the user to have additional output capacity If the standard output bin of a printer is already full while printing the media can be sent to the output expander The output expander uses drive motors and a series of sensors to determine the media s location and position in the paper path Output expander paper path outpu...

Page 625: ...iverter is opened then media will pass through the output expander and enter the output option above it Upon exit the media is fed out by the exit rollers towards the output bin The sensor bin full verifies if the media has exited The media level on the output bin is detected by the actuator flag When the output bin is full the actuator flag triggers the sensor bin full A signal will be sent to th...

Page 626: ...be sent to the printer to prompt the user to clear the output bin to change the direction of the paper path re routing the media to the next output bin or output option above it Mailbox theory The mailbox is capable of delivering printed media into multiple separate output destinations This allows multiple users to automatically segregate the printed output All of the user s printed outputs can be...

Page 627: ...iling multiple pages and stapling them into one document Motors drive the stapling process and sensors detect the media s position and location Staple finisher paper path sensor bin full paddle roller paddle drive motor interface main motor exit roller sensor pass through ejector motor diverter motor When the finisher is installed on top of the printer the diverter plunger changes the position of ...

Page 628: ...cument to be stapled The document is then moved towards the stapler cartridge for stapling A corner of the trailing edge is held by a paper clamping mechanism controlled by a solenoid The other corner of the trailing edge is positioned on the stapler throat where it is stapled When the staple job is done the ejector motor drives the ejector belts which push the stapled document into the top of the...

Page 629: ... EP Electrophotographic Process EPROM Erasable Programmable Read Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCF High Capacity Feeder HCIT High Capacity Input Tray HCOF High Capacity Output Finisher HVPS High Voltage Power Supply ITU Image Transfer Unit K Black LCD Liquid Crystal Display LDAP Lightweight Directory Access Protocol LED Light Emitting Diode LVPS Low...

Page 630: ... Power On Self Test PSD Position Sensing Device PWM Pulse Width Modulation RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory TPS Toner Patch Sensing UPR Used Parts Return V ac Volts alternating current V dc Volts direct current VTB Vacuum Transport Belt Y Yellow 4063 Appendix D Acronyms 63...

Page 631: ...ompts 246 PPDS emulation 245 print quality pages 244 require standby 249 reset roller kit counter 243 roller kit counter value 243 safe mode 245 size sensing 244 UI automation 250 USB pnp 252 USB speed 251 wipe all settings 249 wiper message 251 configuration mode accessing 243 configurations printer 28 connectors 525 controller board 525 controller board operator panel removing with 256 print the...

Page 632: ...9 sensor test 230 top margin 230 E electrostatic sensitive parts 255 embedded solutions 256 energy conserving 246 environment specifications 597 EP setup automatic darkness adjustment 240 charge roll voltage 239 EP defaults 238 fuser page count 239 fuser temperature 238 gap adjust 240 print contrast 239 transfer 239 warm up time 239 error codes 0 99 99 94 100 xx 102 242 01 245 46 143 300 399 99 12...

Page 633: ...n finisher rear door 90 in mailbox rear door 89 in multipurpose feeder 84 in rear expander door 88 in standard bin 69 in staple finisher 91 in the tray 79 K keypad printer control panel 223 L laser notices 17 laser printhead removal 291 left frame pivot removal 325 left inner cover removal 295 low insertion force LIF connector 270 lubrication guidelines 538 LVPS print theory 616 removal 366 M main...

Page 634: ... 91 in the tray 79 inside the printer 50 paper path rolls print theory 602 paper sizes supported 621 paper types supported 620 paper weights supported 620 parts catalog legend 540 PCBA housing removal 357 pick roller removal 342 POR sequence 36 power on reset sequence 36 pressure roll print theory 610 preventive maintenance 538 print quality initial check 38 print quality troubleshooting blank pag...

Page 635: ...HCIT drawer assembly interface cable 438 HCIT drawer assembly left cover 429 HCIT drawer assembly rear cover 428 HCIT drawer assembly right cover 431 HCIT front cover 425 HCIT lift drive motor 436 HCIT media feeder 443 HCIT media guide 424 HCIT pick arm assembly 427 HCIT separator roll assembly 424 HCIT top cover assembly 434 high capacity output expander assembly 460 HVPS 365 inner guide deflecto...

Page 636: ...sor cover 462 stacker top cover 460 stacker upper interface cable 470 standard bin cover 330 standard output bin led 489 staple finisher assembly 471 stapler carriage assembly 479 stapler cartridge access door 482 stapler controller PCBA 496 stapler door close limit switch 476 stapler left cover 480 stapler lower interface cable 494 stapler rear door 472 stapler right cover 474 stapler spring with...

Page 637: ... paper types 620 supported paper weights 620 T tests finisher sensors 234 theory of operations high capacity output expander 625 mailbox 626 output expander 624 staple finisher 627 thermistor print theory 611 toner add motor removal 361 toner add motor assembly print theory 613 tools required 34 top cover removal 282 transfer roller print theory 607 removal 317 transfer roller left arm with cable ...

Page 638: ...4063 Index 638 ...

Page 639: ...X1766 Power cord HV Bolivia Peru 593 40X1772 Power cord HV Switzerland 593 40X1773 Power cord HV South Africa Namibia Lesotho Botswana Pakistan 593 40X1774 Power cord HV Denmark Finland Norway Sweden 593 40X1791 Power cord LV Taiwan 593 40X1792 Power cord HV Korea 593 40X3141 Power cord HV Paraguay Austria Belgium France Germany Italy Netherlands Bluemark Czech Solvic countries Greece Hungary Medm...

Page 640: ...120V A4 548 40X7582 Transfer roller 550 40X7583 Media turn guide 546 40X7584 Duplex exit diverter 546 40X7585 Recoil spring 546 40X7586 Media vertical guide 546 40X7587 Inner guide deflector 546 40X7588 Fuser access door belt fuser printers only 546 40X7589 Fastener plate 558 40X7590 M5x12 screw 558 40X7591 Media feeder 564 40X7591 Media feeder 568 40X7592 Interrupt sensor 551 564 564 40X7592 Mail...

Page 641: ... lower cover integrated 550 sheet tray 544 40X7672 Controller board access cover 544 40X7673 Top cover 544 40X7674 Front door 544 40X7675 Standard bin cover integrated 550 sheet tray 544 40X7677 Bin sensor cover 544 40X7678 Rear door 544 40X7679 Left cover integrated 550 sheet tray 544 40X7680 Right cover integrated 550 sheet tray 544 40X7681 Control panel front cover 560 40X7682 Upper redrive mot...

Page 642: ...08 Printhead video cable 551 40X7712 MPF feeder solenoid 564 40X7713 Separator roller assembly 564 40X7713 Separation roller 568 40X7714 Imaging unit clamp 558 40X7715 Front door support link 544 40X7716 Toner cartridge lock 558 40X7717 Toner cartridge clamp 558 40X7718 Torsion spring 558 40X7719 Torsion spring 558 40X7720 Torsion spring 558 40X7721 Torsion spring 558 40X7722 Controller board acce...

Page 643: ...h screen control panel 560 40X7952 Duplex jam release guide 556 40X8016 MS81x Fuser Type 05 110 120V Letter 548 40X8017 MS81x Fuser Type 06 220 240V A4 548 40X8018 MS81x Fuser Type 07 100V A4 548 40X8019 MS81x Fuser Type 08 110 120V A4 548 40X8020 MS81x Fuser Type 09 220 240V Letter 548 40X8034 Option card cover plate 551 40X8042 Control panel board 7 tilting display only 560 40X8093 MS7xx MS8xx M...

Page 644: ...0X8178 Sensor HCIT pick with cable 574 40X8179 HCIT option lift drive motor 574 40X8180 HCIT option interface cable 574 40X8184 Output expander option 576 40X8186 Output expander rear door 578 40X8187 Output expander right cover 578 40X8190 Output expander left cover 578 40X8191 Sensor HCOE media bin full with flag 580 40X8191 Sensor media bin full with flag 578 40X8192 Spring with string 578 40X8...

Page 645: ...t bin LED 584 40X8219 Sensor finisher bin media present 584 40X8220 Sensor bin full receive 582 40X8221 Stapler controller PCBA 582 40X8222 Stapler top cover 582 40X8223 Stapler carriage assembly 584 40X8224 Stapler lower interface cable 582 40X8225 Stapler door close limit switch 584 40X8226 Stapler spring with string 584 40X8241 Mailbox option 576 40X8242 Mailbox rear door 586 40X8243 Mailbox ri...

Page 646: ... MS710 561 40X8363 Control panel left bezel MS711 561 40X8364 Control panel left USB delete cover 561 40X8365 Printhead access cover 550 40X8397 Standard bin cover integrated 250 sheet tray 544 40X8398 Fuser wiper cover hot roll fuser printer only 544 40X8399 Fuser access door hot roll fuser printers only 546 40X8401 Fuser drive motor hot roll fuser printers only 554 40X8402 Left cover integrated ...

Page 647: ...20V contact 548 40X8504 MS71x Return Program Fuser Type 13 220 240V contact 548 40X8505 MS71x Return Program Fuser Type 15 100V contact 548 40X8506 MS71x Fuser Type 17 110v contact 548 40X8507 MS71x Fuser Type 19 220v contact 548 40X8508 MS71x Fuser Type 21 100v contact 548 40X8530 MS71x Return Program Fuser Maint Kit Type 11 110 120V 590 40X8531 MS71x Return Program Fuser Maint Kit Type 13 220 24...

Page 648: ...0X8596 MS81xn prescribe card 589 40X8597 MS810de forms and barcode card 589 40X8598 MS810de IPDS card 590 40X8599 MS810de prescribe card 589 40X8600 MS812de forms and barcode card 589 40X8601 MS812de IPDS card 590 40X8602 MS812de prescribe card 589 40X8661 Control panel buttons 4 3 and 7 tilting displays only 560 40X8672 250 sheet tray option controller PCBA 568 40X9079 Control panel speaker 560 4...

Page 649: ...X8109 550 sheet tray front cover 570 40X8155 550 sheet tray option controller PCBA 570 40X8159 550 sheet tray option lower interface cable 570 40X8157 550 sheet tray option transport motor 570 40X8160 550 sheet tray option upper interface cable 570 40X8106 550 sheet tray option 566 40X8411 550 sheet tray option lockable 566 40X8538 7 tilting display 560 40X7875 7 touch screen control panel 560 40X...

Page 650: ...el MS812de 561 40X8339 Control panel left bezel MS812dn 561 40X8364 Control panel left USB delete cover 561 40X9079 Control panel speaker 560 40X7570 Controller board 2 4 display printers only 550 40X7571 Controller board 4 3 tilting display printers only 550 40X7572 Controller board 7 tilting display printers only 551 40X7672 Controller board access cover 544 40X7722 Controller board access shiel...

Page 651: ...8 Fuser wiper cover hot roll fuser printer only 544 40X7857 Hard disk drive 590 40X8165 HCIT 572 40X8163 HCIT drawer assembly 572 40X8171 HCIT front cover 574 40X8176 HCIT media guide 574 40X8161 HCIT option 566 40X8173 HCIT option controller PCBA 574 40X8180 HCIT option interface cable 574 40X8167 HCIT option left cover 574 40X8179 HCIT option lift drive motor 574 40X8174 HCIT option media feeder...

Page 652: ...et tray 544 40X8407 Left frame extension integrated 250 sheet tray 558 40X7727 Left frame extension integrated 550 sheet tray 558 40X7732 Left frame pivot 558 40X1593 Lexmark MarkNet N7000e 1 port USB Ethernet 10Base 100BaseTX 590 40X1594 Lexmark MarkNet N7002e 1 port Parallel Ethernet 10BaseT 100BaseTX 590 40X1592 Lexmark MarkNet N7020e 4 port USB Ethernet 10BaseT 100BaseTX 1000BaseT 590 40X8359 ...

Page 653: ...ift plate with cable 564 40X7712 MPF feeder solenoid 564 40X7600 MPF pick roller 564 40X7725 MPF tray 544 40X7706 MS71x MS81x Roller Kit 590 40X8533 MS71x Fuser Maint Kit Type 17 110 120V 590 40X8534 MS71x Fuser Maint Kit Type 19 220 240V 590 40X8535 MS71x Fuser Maint Kit Type 21 100V 590 40X8506 MS71x Fuser Type 17 110v contact 548 40X8507 MS71x Fuser Type 19 220v contact 548 40X8508 MS71x Fuser ...

Page 654: ...e 08 110 120V A4 548 40X8020 MS81x Fuser Type 09 220 240V Letter 548 40X8420 MS81x Return Program Fuser Maint Kit Type 00 110 120V Letter 590 40X8421 MS81x Return Program Fuser Maint Kit Type 01 220 240V A4 590 40X8422 MS81x Return Program Fuser Maint Kit Type 02 100V A4 590 40X8423 MS81x Return Program Fuser Maint Kit Type 03 110 120V A4 590 40X8424 MS81x Return Program Fuser Maint Kit Type 04 22...

Page 655: ...wer cord HV Paraguay Austria Belgium France Germany Italy Netherlands Bluemark Czech Solvic countries Greece Hungary Medmark 1 Medmark 2 Arabic Poland Russia CIS Spain Portugal Ireland 593 40X1773 Power cord HV South Africa Namibia Lesotho Botswana Pakistan 593 40X1772 Power cord HV Switzerland 593 40X0271 Power cord HV United Kingdom Asian Brunei Cambodia Indonesia Laos Malaysia Myanmar Philippin...

Page 656: ...8 Sensor bin full receive 586 40X8217 Sensor bin full send 584 40X7592 Sensor cartridge door interlock 584 40X7693 Sensor control panel interlock 550 40X7697 Sensor duplex path with cable 556 40X8219 Sensor finisher bin media present 584 40X8177 Sensor HCIT media low with flag 574 40X7592 Sensor HCIT pick roller position 574 40X8178 Sensor HCIT pick with cable 574 40X8191 Sensor HCOE media bin ful...

Page 657: ...paddle drive motor 582 40X8214 Stapler rear door 582 40X8216 Stapler right cover 584 40X8226 Stapler spring with string 584 40X8222 Stapler top cover 582 40X8212 Tamper drive belt 584 40X8211 Tamper motor left 584 40X8211 Tamper motor right 584 40X5317 Tee with thumbscrew standoff 589 589 589 589 40X7596 Toner add motor with cable 554 40X7717 Toner cartridge clamp 558 40X7716 Toner cartridge lock ...

Page 658: ...d 589 40X7582 Transfer roller 550 40X7605 Transfer roller left arm with cable 550 40X7606 Transfer roller right arm 550 40X8206 Upper interface cable 578 40X7602 Upper redrive 546 40X7682 Upper redrive motor with cable 554 40X7704 USB cable 560 40X0387 USB A interface device 590 40X8581 Wax Wiper MS7xx only 590 4063 Part name index 658 ...

Page 659: ...ASER CONTROL COOLING FAN CONTROL PANEL BOARD HVPS TONER CARTRIDGE COOLING FAN TONER ADD MOTOR SPEAKER IF EQUIPED CARTRIDGE SMART CHIP CONTACT MPF PICK SOLENOID MPF MEDIA PRESENT SENSOR TEMPERATURE PROBE IMAGE DENSITY SENSOR FUSER SENSOR SMART CHIP INPUT SENSOR FUSER DRIVE MOTOR TONER LEVEL CONTACT PANEL USB CONNECTOR STANDARD BIN FULL SENSOR TOP OPTION INTERFACE CABLE REAR DOOR INTERLOCK SENSOR US...

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