Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE
SURE
THE
PRINTER
AND
THE
DESTINATION
COMPUTER
ARE
CONNECTED
TO
THE
SAME
NETWORK
M
AKE
SURE
THE
PRINTER
SOFTWARE
IS
INSTALLED
ON
THE
DESTINATION
COMPUTER
M
AKE
SURE
“E
NABLE
NETWORK
SCAN
TO
COMPUTER
”
IS
SELECTED
IN
THE
G
ENERAL
TAB
OF
THE
S
CAN
C
ENTER
(M
ACINTOSH
ONLY
)
Notes:
•
This is available only in Mac OS X version 10.6.
•
If you have several applications open, then make sure that the Scan Center is the active application. Otherwise,
the correct menu bar does not appear.
From the menu bar, navigate to:
Scan Center
>
Preferences
>
General
tab
E-mail troubleshooting
•
“Cannot send e-mail” on page 116
•
“Cannot attach files” on page 117
Cannot send e-mail
C
HECK
YOUR
E
-
CONFIGURATION
SETTINGS
Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server.
C
HECK
YOUR
NETWORK
CONNECTION
Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the
Internet for the printer to communicate with the SMTP server.
C
HECK
YOUR
PROXY
CONFIGURATION
Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP
settings, contact your system support person.
M
AKE
SURE
TO
ENTER
A
VALID
RECIPIENT
E
-
ADDRESS
M
AKE
SURE
THE
RECIPIENT
MAILBOX
IS
NOT
FULL
This causes e-mail to bounce back to your inbox.
Troubleshooting
116
