C
HECK
THE
USB
CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note:
If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
R
ECONNECT
THE
PRINTER
POWER
SUPPLY
1
Turn off the printer, and then unplug the power cord from the wall outlet.
2
Gently remove the power supply from the printer, and then reinsert it.
3
Plug the power cord into the wall outlet, and then turn on the printer.
Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE
SURE
THE
INK
CARTRIDGES
ARE
INSERTED
CORRECTLY
1
Turn on the printer, and then open the printer.
2
Make sure the cartridges are inserted correctly.
The cartridges should
click
firmly into the matching color slot of the printhead.
3
Close the printer.
S
ELECT
YOUR
PRINTER
FROM
THE
P
RINT
DIALOG
BEFORE
SENDING
THE
JOB
(M
AC
ONLY
)
1
With a document open, choose
File
>
.
2
From the printer pop-up menu, choose your printer, and then click
.
If your printer does not appear on the Printer list, then choose
Add Printer
. From the list of printers in the Default
tab, select your printer, and then click
Add
.
If your printer does not appear on the list, then try either of the following:
•
For a USB-connected printer, remove and then reconnect the USB cable.
•
For a printer that is wirelessly connected, see the Wireless troubleshooting section.
M
AKE
SURE
THE
JOB
IS
NOT
PAUSED
M
AKE
SURE
YOUR
PRINTER
IS
SET
AS
THE
DEFAULT
PRINTER
Troubleshooting
106