Lexmark GENESIS S815 Quick Reference Manual Download Page 5

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Troubleshooting.........................................................................................73

Notices.......................................................................................................92

Edition notice..........................................................................................................................................92

Index..........................................................................................................94

Contents

Summary of Contents for GENESIS S815

Page 1: ...Genesis S800 Series Quick Reference Guide November 2010 www lexmark com ...

Page 2: ...s and their contents are licensed subject to a restriction that they may be used only once After this single use the license to use the print cartridges and their contents terminates and you agree to return them only to Lexmark for recycling Replacement inkjet cartridge s sold without these terms are available through www lexmark com and may be refilled by you or a third party as the only cartridg...

Page 3: ...ork 24 Supported network security options 25 What is Wi Fi Protected Setup 26 Installing the printer on a wireless network 26 Configuring the printer wirelessly using WPS Windows only 27 Installing the printer on other computers 27 Interpreting the colors of the Wi Fi indicator 28 Special wireless installation instructions 28 Setting up the printer to fax 30 Step 1 Connect the printer to the telep...

Page 4: ... Tips for copying 57 Making copies 57 Copying photos 58 Making a duplex copy automatically 58 Scanning 59 Tips for scanning 59 Scanning to a local or network computer 59 Scanning to a flash drive or memory card 60 Scanning directly to e mail using the printer software 61 Scanning to a PDF 62 E mailing 63 Tips for e mailing 63 Scanning a document or photo to e mail 63 Attaching a document or photo ...

Page 5: ...Troubleshooting 73 Notices 92 Edition notice 92 Index 94 Contents 5 ...

Page 6: ...6 ...

Page 7: ...der 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select View User s Guide For Macintosh users 1 From the Finder desktop navigate to Applications select your printer folder 2 Double click User s Guide Help using the printer software Software Help installed automatically with the printer software Click Help from any printer software pro...

Page 8: ... Print or Print Preview dialog or the printer display depending on your printer model Scan and save To avoid printing multiple copies you can scan documents or photographs and save them to a computer program application or flash drive for presentation Use recycled paper Conserving ink Use Quick Print or Draft Mode These modes can be used to print documents using less ink than normal and are recomm...

Page 9: ... wireless network with up to 1200 x 4800 optical resolution Fax Do standalone black and color faxing at 33 6 Kbps modem speed Other fax features include 99 speed dials automatic redial junk fax blocking and caller ID Photo printing Print high quality long lasting photos directly from digital memory cards PictBridge enabled digital cameras and USB flash drives Select photos to print using the proof...

Page 10: ...initiate printer setup using a computer insert the installation software CD or download the printer driver With a CD or DVD drive Windows Macintosh Without a CD or DVD drive or for Linux Note If the Welcome screen does not appear after a minute then see Welcome screen did not appear during installation on page 74 Download the printer driver from www lexmark com 3 Remove tape and packing material f...

Page 11: ...4 Use the slider to extend the paper guides 5 Load paper 1 2 6 Extend the paper exit tray 2 1 About your printer 11 ...

Page 12: ...he printer is on 9 Set the language on the printer control panel and then touch OK OK Francais English English Espanol Suomi 10 Confirm the language and then touch Accept No No Yes Yes Language You have chosen English as the language for your printer Are you sure About your printer 12 ...

Page 13: ... Accept Accept Accept Set Date Set Date Month Month 6 Day Day 15 Year 2008 13 Set the time and then touch Accept Accept Accept Set Time Set Time 12 00 AM AM 14 Set the time zone and then touch Accept Accept Accept Estern GMT 5 00 Estern GMT 5 00 Central GMT 6 00 Central GMT 6 00 Mountain GMT 7 00 Mountain GMT 7 00 Pacific GMT 8 00 Pacific GMT 8 00 Choose a Time Zone Choose a Time Zone About your p...

Page 14: ...loth and the customer support label which identifies the model number of the printer the customer support hot line the ink cartridge information and the MAC address 16 Unpack the cartridges If your ink cartridge comes with a twist cap then twist and remove the cap About your printer 14 ...

Page 15: ... the cap 17 First install each color ink cartridge Then use two hands to install the black cartridge Note Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air 18 Close the printer About your printer 15 ...

Page 16: ...al and not an indication of a problem The alignment page that prints may differ from the one shown Recycle the alignment page Understanding the parts of the printer 1 2 3 6 7 10 11 8 9 4 5 Use the To 1 Scanner lid Access the scanner glass 2 Scanner glass Scan copy or fax photos and documents 3 Scanner clip Hold photos cards or other small media in place 4 Placement corner Correctly place photos an...

Page 17: ... 1 Customer support label Identify the model number of the printer the customer support hot line the ink tank information and the MAC address 2 Front door Access the ink cartridges 3 Printhead access door Access the printhead Access paper jams 4 Cloth storage pocket Store the touch screen cloth 5 Ink cartridge access Install replace or remove ink cartridges 6 Paper support Load paper Access paper ...

Page 18: ...x button Release the duplex unit 13 USB port Connect the printer to a computer using a USB cable Warning Potential Damage Do not touch the USB port except when plugging in or removing a USB cable or installation cable 1 2 Use the To 1 Power supply with port Connect the printer to or disconnect the printer from a power source Note The power supplyinput is 100 240 V AC at 0 7 A 50 60 Hz The power su...

Page 19: ...settings View printer messages and animation 3 Home Return to the home screen 4 Help View Help text messages 5 Cancel Cancel the current job or task 6 Start Start a job depending on which mode is selected 7 Power Turn the printer on and off Switch to Power Saver mode Note When the printer is on press to switchto Power Saver mode Press and hold for three seconds to turn off the printer About your p...

Page 20: ...e copy menu and make copies 2 Scan Access the scan menu and scan documents 3 Fax Access the fax menu and send faxes 4 Memory Device View select print or e mail photos and documents Note This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer PictBridge View select or print photos Note This icon appears only when you return to the hom...

Page 21: ...1 Print on both sides or on one side of a sheet of paper Note These icons appear interchangeably depending on which setting you selected 9 Eco Mode icon Activate Eco Mode to select the following options Print on both sides of the paper duplex Change to Power Saver mode after the printer is left idle for 10 minutes Set screen brightness to low 10 Wi Fi indicator Check the wireless status and access...

Page 22: ...Notes The flash drive uses the same port that is used for a PictBridge camera cable An adapter may be necessary if your flash drive does not fit directly into the port Warning Potential Damage Do not touch any cables any network adapter any connector thememorydevice ortheprinter intheareasshownwhileactivelyprinting reading or writing from the memory device A loss of data can occur The Memory Devic...

Page 23: ...th adapter MMCmobile Memory Stick Memory Stick PRO Memory Stick Duo with adapter Memory Stick PRO Duo with adapter xD Picture Card xD Picture Card Type H xD Picture Card Type M Documents doc Microsoft Word xls Microsoft Excel ppt Microsoft PowerPoint pdf Adobe Portable Document Format rtf Rich Text Format docx Microsoft Word Open Document Format xlsx Microsoft Excel Open Document Format pptx Micro...

Page 24: ...rinting you need to know The name of your wireless network which is also known as the SSID Service Set Identifier If encryption was used to secure your network The security key either a WEP key or WPA WPA2 passphrase To locate the network WEP key or WPA WPA2 passphrase view your access point wireless router settings and check the security information If your access point is using WEP security then...

Page 25: ...WEP security can be used on both ad hoc and infrastructure networks A valid WEP key has Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or Exactly 5 or 13 ASCII characters ASCII characters are letters numbers punctuation and symbols found on a keyboard WPA WPA2 WPA Wi Fi Protected Access and WPA2 Wi Fi Protected Access 2 offer stronger wireless network security t...

Page 26: ...t For more information on accessing the wireless settings and determining the WPS capability of your access point see the documentation that came with the access point or contact your system support person Installing the printer on a wireless network Before you install the printer on a wireless network make sure that Your wireless network is set up and working properly The computer you are using i...

Page 27: ... accessed wirelessly by any other computer on the network However you will need to install the printer driver on every computer that will access it You do not need to configure the printer again although you will need to run the setup software on each computer to install the driver For Windows users 1 Close all open software programs 2 Insert the installation software CD If the Welcome screen does...

Page 28: ...ted to a wireless network and is ready for use The printer is connected to your computer through an ad hoc connection Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box Some examples of these boxes include LiveBox AliceBox N9UF Box FreeBox and Club Internet Before you begin Make sure your box is w...

Page 29: ...k Continue b Enter the details about your wireless network Note Your WEP WPA or WPA2 key may be obtained from the bottom of the box the documentation that came with the box or from the box Web page If you have already changed the key for your wireless network then use the key you created 4 Follow the instructions on the computer screen to complete installation Setting up the printer on a wireless ...

Page 30: ... Setup 1 Printer is connected to a dedicated fax line To connect Connect the cable from the wall jack to the port of the printer Tips for this setup You can set the printer to receive faxes automatically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically Auto Answer On then set the printer to pick up on any number of rings that you want Setting up the printer to ...

Page 31: ...ected to the same telephone wall jack PHONE LINE To connect 1 Connect the cable from the wall jack to the port of the printer 2 Remove the protective plug from the port of the printer and then connect the answering machine to the port Setting up the printer to fax 31 ...

Page 32: ...nswering machine picks up calls after four rings then set the printer to pick up after six rings This way the answering machine picks up calls first and your voice calls are received If the call is a fax then the printer detects the fax signal on the line and takes over the call If you subscribe to a distinctive ring service provided by your telephone company then make sure that you set the correc...

Page 33: ...ing pattern for the printer Otherwise the printer will not receive faxes even if you have set it to receive faxes automatically If you have only one telephone number on your line then you need to set the printer to receive faxes manually Auto Answer Off When you answer the telephone and you hear fax tones press 9 or the manual answer code on the telephone to receive the fax You can also set the pr...

Page 34: ...es fax machine telephone answering machine in your network Interference causes noise and static on the telephone failed and poor quality faxes for the printer and slow Internet connection on your computer To install a filter for the printer 1 Connect the line port of the DSL filter to the wall jack 2 Connect a telephone cable from the port on the back of the printer to the phone port on the DSL fi...

Page 35: ... setup To make sure that the phone port on the VoIP adapter is active plug an analog telephone into the phone port and then listen for a dial tone If you hear a dial tone then the port is active If you need two phone ports for your devices but do not want to pay extra then do not plug the printer into the second phone port You can use a phone splitter Plug the phone splitter into the Phone Line 1 ...

Page 36: ...he port of the printer and then connect the telephone to the port Tips for this setup To make sure that the phone port on the cable modem is active plug an analog telephone into the phone port and then listen for a dial tone If you hear a dial tone then the port is active If you need two phone ports for your devices but do not want to pay extra then do not plug the printer into the second phone po...

Page 37: ...en connect the telephone to the port Scenario 5 Country or region specific setup Different countries or regions have different types of telephone wall jacks The standard wall jack adopted by most countries or regions is the Registered Jack 11 RJ 11 You need to have an RJ 11 plug or a telephone cable that has an RJ 11 connector so you can connect a device to an RJ 11 wall jack The fax ports on the ...

Page 38: ...and then connect the adapter to the wall jack 3 If you want to connect another device telephone or answering machine to the same wall jack and if the device has a non RJ 11 connector then connect it directly to the wall jack Notes Do not remove the wrap plug from the port of the printer The printer may not come with an RJ 11 adapter in your country or region Setting up the printer to fax 38 ...

Page 39: ...nto the wall jack You cannot plug a telephone or answering machine into the port of the printer This is called serial connection Austria Germany Portugal Belgium Ireland Spain Denmark Italy Sweden France Netherlands Switzerland Finland Norway United Kingdom Warning Potential Damage If your country or region is on the list then do not remove the wrap plug from the port of the printer It is necessar...

Page 40: ...ack to the port of the printer Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The F port is for telephones N F N Setting up the printer to fax 40 ...

Page 41: ...printer is properly connected to the telephone line Make sure the telephone line and the wall jack are working 1 Plug an analog telephone into the wall jack 2 Listen for a dial tone through the telephone handset If you hear a dial tone then the telephone line and the wall jack are working Make sure the printer is properly connected to the telephone line 1 While the printer is connected to a teleph...

Page 42: ...xes automatically If the printer is sharing the line with a telephone subscribed to voice mail service then set the printer to receive faxes manually 1 From the home screen navigate to Fax Setup Ringing and Answering Auto Answer 2 Select an Auto Answer setting and then touch Accept Step 5 Set the number of rings If you set Auto Answer to On in Step 4 then do the following If you set Auto Answer to...

Page 43: ...try number before entering the contact name and fax number of the contact Using the fax software For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home select your printer Fax tab Edit contact list The Contacts tab of the Printer Setup Utility opens 4 Click Select from phonebook select your phone book ...

Page 44: ...contacts from the Address Book on your Macintosh computer If the contact is not in the Mac Address Book then first add the contact to the address book and then import it 5 From the Address Book click and drag the contacts that you want to add to the Contacts list For more information click Help or to view the help information for the fax software Setting up the printer to fax 44 ...

Page 45: ...e 100XL 100XLA Magenta color cartridge 100 100A High yield magenta color cartridge 100XL 100XLA 1 Licensed for a single use only After use return this cartridge to Lexmark for remanufacturing refilling or recycling 2 Available only on the Lexmark Web site at www lexmark com Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin You must install new cartridge...

Page 46: ...f your ink cartridge comes with a muzzle cap then remove the cap If your ink cartridge comes with a twist cap then twist and remove the cap 5 Install each ink cartridge Use two hands to install the black cartridge Note Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air 6 Close the printer Ordering and replacing supplies 46 ...

Page 47: ...select the printer program folder from the list 4 Navigate to Printer Home select your printer Maintenance tab Align cartridges 5 Follow the instructions on the computer screen If you aligned the cartridges to improve print quality then print your document again If print quality has not improved then clean the printhead nozzles Cleaning the printhead nozzles Poor print quality is sometimes due to ...

Page 48: ...rt 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home select your printer Maintenance tab Clean cartridges 4 Follow the instructions on the computer screen Ordering and replacing supplies 48 ...

Page 49: ... only at http support lexmark com Installing the printer software Note If you installed the printer software on this computer before but need to reinstall the software then uninstall the current software first For Windows users 1 Close all open software programs 2 Insert the installation software CD If the Welcome screen does not appear after a minute then launch the CD manually a Click or click S...

Page 50: ...t install these additional programs during initial installation then reinsert the installation software CD run the installation software and then select Install Additional Software from the Software Already Installed screen Printer software Use the To LexmarkTM Printer Home referred to as Printer Home Launch applications or programs Access the Fax Solutions software Scan or e mail a photo or docum...

Page 51: ...tomatically with the printer software if the printer has wireless capability Lexmark Service Center referred to as Service Center Troubleshoot the printer Access the printer maintenance functions Contact technical support Notes This program is installed automatically with the printer software You may be prompted to install this program from the Web depending on your printer model Printing Preferen...

Page 52: ... and PDF documents from a memory device to the computer over a network Wireless Setup Assistant Set up the printer on a wireless network Note Thisapplicationisautomaticallyinstalledwiththeprintersoftwareiftheprinterhaswireless capability Uninstaller Remove the printer software from your computer Note Your printer may not come with these applications depending on the features of the printer that yo...

Page 53: ... printer Visit Lexmark SmartSolutions Visit the SmartSolutions Web site Choose your custom solutions Note Your printer may not come with these Web Links depending on the features of the printer that you purchased Using the printer software 53 ...

Page 54: ...t quality the number of copies to print the type of paper to use and how the pages should print 7 Click Print Printing on both sides of the paper duplexing automatically The automatic duplex unit available only on select printer models supports letter and A4 size paper If you purchased a model without automatic duplex or if you need to print duplex using other paper sizes then see the instructions...

Page 55: ...p menu choose your printer 6 From the print options pop up menu choose Quality Media 7 From the Paper Type pop up menu choose Plain Paper 8 From the print options pop up menu choose Layout 9 From the Two Sided pop up menu choose Long Edge binding or Short Edge binding For Long Edge binding pages are bound along the long edge of the page left edge for portrait top edge for landscape Portrait Landsc...

Page 56: ...s If you want to clear a selected photo then touch the photo again If you want to view more photos then touch the left or right arrow and then touch the photo to select it 5 When you are finished selecting the photos you want to print touch Layout 6 If you want to change the print settings then touch Change Settings If necessary touch Accept each time you make a selection 7 Press Note For best res...

Page 57: ...This serves as a guide for proper document placement To capture an instant preview scan put the document or photo on the scanner glass and close the scanner lid To maximize scanning capacity of the printer use the scanner clip found in the upper part of the glass to keep photos cards or other small media in place Making copies 1 Load the original document The Instant Preview home screen appears Pr...

Page 58: ...lly The automatic duplex unit available only on select printer models supports letter and A4 size paper If you purchased a model without automatic duplex or if you need to make duplex copies using other paper sizes then see the instructions for making a duplex copy manually Note You cannot make duplex copies on envelopes card stock or photo paper 1 Load the original document The Instant Preview ho...

Page 59: ...he document or photo on the scanner glass and close the scanner lid Select the Multiple PDF file type if you want to scan multiple pages and save them as one file To maximize scanning capacity of the printer use the scanner clip found in the upper part of the glass to keep photos cards or other small media in place To initiate network scanning from the printer make sure that Enable network scan to...

Page 60: ...mage size If necessary touch Accept each time you make a selection 6 Press The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved Scanning to a flash drive or memory card Before you begin make sure your flash drive or memory card is not write protected 1 Load the original document The Instant Preview screen appears 2 Navigate to...

Page 61: ...ou can scan the document to the computer and then send it through e mail as an attachment For Macintosh users 1 Load an original document The Instant Preview screen appears 2 From the Finder navigate to Applications select your printer folder 3 Double click Scan Center If scanning from a network printer then you must first add the printer to the Edit Device List dialog a From the Device pop up men...

Page 62: ... an original document The Instant Preview screen appears 2 From the Finder navigate to Applications select your printer folder 3 Double click Scan Center If scanning from a network printer then you must first add the printer to the Edit Device List dialog a From the Device pop up menu choose Browse Devices b From the Edit Device List dialog add your printer For more information click c Click OK 4 ...

Page 63: ...r to communicate with the SMTP server If the printer cannot connect to the Internet then contact your system support person Add contacts to your address book When sending an e mail you can just select contacts from your address book instead of typing their e mail addresses repeatedly Scanning a document or photo to e mail 1 Load the original document or photo The Instant Preview screen appears Pre...

Page 64: ...ort while a memory card is in the card slot then a message appears on the display prompting you to select which memory device to use 2 Touch Attach File to E mail 3 If you want to change the default e mail subject then navigate to Subject enter your subject OK 4 If you want to change the default e mail message then navigate to Message enter your message OK 5 Select the file to attach Note You can ...

Page 65: ...nal recipients touch Add Recipient and then enter the e mail address name or group you want to add Touch Accept every time you add a recipient Note You can send an e mail to up to 30 recipients 8 Touch Send E mailing 65 ...

Page 66: ...scanned image Look for the placement corner located on the lower right side of the scanner glass This serves as a guide for proper document placement To capture an instant preview scan put the document or photo on the scanner glass and close the scanner lid To maximize scanning capacity of the printer use the scanner clip found in the upper part of the glass to keep photos cards or other small med...

Page 67: ...ule the fax or view pending faxes Sending faxes using the fax software For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home select your printer Fax tab Send a fax 4 Click Send a new fax The Send Fax Wizard opens 5 Follow the instructions on the computer screen For Macintosh users 1 With a document op...

Page 68: ... or the and ports while receiving a fax Tips If the printer is sharing the line with other analog devices telephone answering machine then set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer to pick up after six rings This way the answering machine picks up calls first and your voice calls ...

Page 69: ...Note The default code for answering faxes manually is 9 but for increased security you can change it to a number that only you know You can enter up to 7 characters for your code The valid characters are the digits 0 9 and the characters and Warning Potential Damage Do not touch the cables or the and ports while actively receiving a fax Faxing 69 ...

Page 70: ...and download your custom solutions Custom solutions Solution Description A5 Copy Legal Copy Fit to Page Copy Copy A5 or legal sized documents from the Automatic Document Feeder or automatically resize your copy to fit an entire page with Fit to Page Copy solution Business Card Scan Windows only Scan up to 8 business cards at a time and synchronize with your current contact management program to ac...

Page 71: ...Service domestic shipping labels with an option to choose the type of envelope the weight of your package and the delivery method You can select one of these solutions as your printer screen saver Examples If you are a business owner or supervisor who frequently prints a work schedule then you could create a Print a File solution Specify the location of your schedule file and then name the solutio...

Page 72: ...t your printer folder 2 Double click Web Links b Click Visit Lexmark SmartSolutions Using a Web browser a Open a Web browser b Type smartsolutions lexmark com in the address bar and then press Enter 2 From the SmartSolutions Web site log in or create an account 3 Add your printer 4 Use the Web site to create customize and download solutions to your printer For more information see the SmartSolutio...

Page 73: ...nly Using the Service Center to solve printer problems The Service Center provides step by step troubleshooting help and contains links to printer maintenance tasks and customer support To open the Service Center use one of these methods Method 1 Method 2 If it appears on an error message dialog then click the For additional assistance use the Service Center link 1 Click or Start 2 ClickAll Progra...

Page 74: ...computer screen For Macintosh users 1 From the Finder desktop click the CD icon 2 Double click Install 3 Follow the instructions on computer screen Found New Hardware message appears MAKE SURE THE USB CABLE IS NOT CONNECTED DURING HARDWARE INSTALLATION During hardware installation do not connect the USB cable Connect only the power cord when instructed CLOSE ANY FOUND NEW HARDWARE SCREENS Click Ca...

Page 75: ...ng REMOVE AND REINSERT THE PRINTHEAD 1 Open the front door of the printer and then open the printhead access door 2 Pull the latch forward and then remove the printhead 3 Wipe the printhead contacts using a clean lint free cloth Warning Potential Damage Do not touch the printhead nozzles Troubleshooting 75 ...

Page 76: ...talling the software Before you reinstall the software do the following MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the p...

Page 77: ... missing pages If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn on the printer and then open the front door of the printer 2 Make sure the cartridges are inserted correctly The cartridges should click firmly into the matching color slot of the printhead 3 Close the front door SELECT ...

Page 78: ...RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer Note Make sure the printer is not in Power Saver mode Press and hold for three seconds to turn off the printer 2 Unplug the power cord from the wall outlet and then pull out the power cord from the power supply 1 2 3 After one minute reconnect the power cord into the power supply and then plug the power cord into the wall outlet 2 1 4 Turn ...

Page 79: ...in paper 3 From the home screen navigate to More Options Deep Clean Printhead A cleaning page prints 4 Navigate to More Options Align Printer An alignment page prints Note Do not remove the alignment page until printing is finished Printer is busy or does not respond If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE PRINTER IS N...

Page 80: ...ot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print then the computer and printer may not be communicating RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the Before you troubleshoot checklist does not solve the problem then try one or more of...

Page 81: ...e wireless network is working properly Try accessing other computers on your wireless network If your network has Internet access then try connecting to the Internet over a wireless connection Your SSID is correct Print a network setup page to verify the SSID the printer is using If you are not sure if your SSID is correct then run the wireless setup again Your WEP key or WPA passphrase is correct...

Page 82: ...nter 1 Load plain paper 2 From the home screen navigate to Network Setup Print Setup Page Locating IP addresses For Windows users 1 Click or click Start and then click Run 2 In the Start Search or Run box type cmd 3 Press Enter or click OK The Command Prompt window opens 4 Type ipconfig and then press Enter The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 F...

Page 83: ...hen the WEP key should be Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or Exactly 5 or 13 ASCII characters ASCII characters are letters numbers and symbols found on a keyboard ASCII characters in a WEP key are case sensitive If your access point is using WPA or WPA2 security then the WPA passphrase should be Exactly 64 hexadecimal characters Hexadecimal charac...

Page 84: ...o make these changes then see the documentation that came with the access point or contact the person who set up your wireless network MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT See if you have access to the Internet by opening your Web browser and accessing any site If there are other computers or resources on your wireless network then check to see if you can access them from your...

Page 85: ...enu 2 Write down the SSID In Mac OS X version 10 4 or earlier 1 From the Finder navigate to Applications Internet Connect AirPort The SSID of the network that the computer is connected to is displayed in the Network menu 2 Write down the SSID For Macintosh users with an access point 1 Type the IP address of the access point in the address field of your Web browser and then continue to step 2 If yo...

Page 86: ... again after you have waited long enough for the printer and the laptop to attach to the network then there may be a problem with your wireless network Make sure that the laptop and printer have both received IP addresses For Windows users 1 Click or click Start and then click Run 2 In the Start Search or Run box type cmd 3 Press Enter or click OK 4 Type ipconfig and then press Enter The IP addres...

Page 87: ...ve valid IP addresses and the network is operating correctly then continue troubleshooting MAKE SURE THE WIRELESS PORT IS SELECTED Note This solution applies to Windows users only 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK 4 Right click the printer and then select Properties or Printer properties from the menu 5 Click ...

Page 88: ... are set up and configured correctly according to your setup scenario Make sure that the cables are connected to the correct ports Make sure that the cables are securely plugged in Check the cable connections for the following hardware if applicable Power supply Answering machine Cable modem Splitter Telephone VoIP adapter DSL filter RJ 11 adapter If the printer is connected to a Digital Subscribe...

Page 89: ...l and then touch Accept ENABLE ERROR CORRECTION Errors and blurs may appear in the faxed document if there is too much noise on the line This feature enables the printer to transmit the bad blocks of data again and correct the errors When a fax has too many errors the fax may be rejected by the receiving fax machine 1 From the home screen navigate to Fax Setup Dialing and Sending Error Correction ...

Page 90: ...inter is an analog device If you are using a PBX system then make sure that the printer is connected to an analog port on the PBX You may need a digital line converter that converts digital signals into analog signals MAKE SURE TO FREE UP PRINTER MEMORY The printer saves an incoming fax to the printer memory before it prints the fax If the printer runs out of ink or runs out of paper while receivi...

Page 91: ...re the fax settings in the fax software MAKE SURE THE FAX SOFTWARE IS INSTALLED The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select it on the Install Additional Software screen during installation If you did not install the fax software then the Fax tab on the Printer Home takes you to our Web site where you can download the softwa...

Page 92: ...ram or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the...

Page 93: ...ce received including interference that may cause undesired operation Any questions on this statement should be directed to Director of Lexmark Technology Services Lexmark International Inc 740 West New Circle Road Lexington KY 40550 859 232 3000 For additional compliance information see the online documentation Federal Communications Commission FCC compliance information statement This product co...

Page 94: ...using the control panel 66 printing 54 scanning to e mail 63 scanning using the touch screen 59 DSL filter 34 duplex copying automatic 58 extending drying time 54 printing automatic 54 duplex button location 18 duplex unit location 18 E emission notices 93 energy conserving 7 EXT port location 18 e mailing attaching a photo or document 64 scanned documents 61 scanning a document or photo 63 tips 6...

Page 95: ...g IP address of printer 82 IP addresses 82 notices 2 92 93 P page does not print 77 paper conserving 7 paper exit tray location 17 paper support location 17 parts diagram 16 PDF creating from scan 62 phone book 43 phone plug 37 phone splitter 35 Photo Reprint 70 photos attaching to e mail 64 copying photos 58 printing using printer control panel 56 scanning to e mail 63 PictBridge and USB port loc...

Page 96: ...rinter 71 customizing 71 software Service Center 73 software did not install 76 solutions 70 customizing 71 Speed Dial list 43 supported memory cards and file types 23 supported operating systems 49 T technical support 73 telecommunication notices 93 Tell Me More 70 tips for copying 57 e mailing 63 receiving faxes 68 scanning 59 sending faxes 66 Transmit Terminal Identification TTI setting 42 trou...

Page 97: ...eless network information needed for setting up wireless printing 24 installing printer on Macintosh 26 installing printer on Windows 26 security 25 troubleshooting 81 wireless setup information needed for 24 wireless troubleshooting cannot print over wireless network 83 Wi Fi indicator description of icons 28 Wi Fi Protected Setup 27 using 26 Wi Fi Protected Setup logo identifying 26 WPA 25 WPA2 ...

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