Shipping the printer ....................................................................................................................................................................107
Administrative support.................................................................108
Adjusting Power Saver....................................................................................................................................................108
Restoring the factory default settings.......................................................................................................................108
Checking the device status............................................................................................................................................109
Viewing reports..................................................................................................................................................................109
Restricting access to printer menus...........................................................................................................................110
Setting up e-mail alerts...................................................................................................................................................110
Configuring supply notifications.................................................................................................................................111
Copying printer settings to other printers...............................................................................................................111
Clearing jams...................................................................................113
Avoiding jams.....................................................................................................................................................................113
Accessing jam areas.........................................................................................................................................................114
Understanding jam lights and access locations....................................................................................................114
Clearing jams behind the photoconductor kit and toner cartridge...............................................................118
Clearing jams from the standard exit bin.................................................................................................................120
Clearing jams from Tray 1..............................................................................................................................................120
Clearing jams from Tray 2..............................................................................................................................................122
Clearing jams in the manual feeder...........................................................................................................................123
Clearing jams behind the rear door...........................................................................................................................124
Troubleshooting.............................................................................126
Solving basic printer problems....................................................................................................................................126
Solving printing problems.............................................................................................................................................126
Jobs do not print...........................................................................................................................................................................126
Multiple-language PDFs do not print....................................................................................................................................127
Job takes longer than expected to print ..............................................................................................................................127
Job prints from the wrong tray or on the wrong paper .................................................................................................127
Incorrect characters print...........................................................................................................................................................128
Tray linking does not work ........................................................................................................................................................128
Large jobs do not collate ...........................................................................................................................................................128
Solving option problems................................................................................................................................................129
Option does not operate correctly or quits after it is installed ....................................................................................129
Drawers.............................................................................................................................................................................................129
Memory card ..................................................................................................................................................................................130
Solving paper feed problems.......................................................................................................................................130
Paper frequently jams .................................................................................................................................................................130
Paper jam lights remain on after jam is cleared ................................................................................................................130
Contents
5
