Troubleshooting
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure:
•
The power cord is plugged into the printer and a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The
Ground Fault Circuit Interrupter
(GFCI) has not tripped.
•
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
•
Other electronic equipment plugged into the outlet is working.
•
The printer is turned on. Check the printer power switch.
•
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
•
All options are properly installed.
•
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.
Solving printing problems
Jobs do not print
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
PRINTER
IS
READY
TO
Make sure the
light is on before sending a job to print.
C
HECK
TO
SEE
IF
THE
STANDARD
EXIT
BIN
IS
FULL
Remove the stack of paper from the standard exit bin.
C
HECK
TO
SEE
IF
THE
TRAY
IS
EMPTY
Load paper in the tray.
M
AKE
SURE
THE
CORRECT
PRINTER
SOFTWARE
IS
INSTALLED
Verify that you installed the correct printer software for your printer model.
Click
Install printer and software
on the
Software and Documentation
CD to check which software is installed.
Make sure the model number of the software matches the model number of your printer.
To verify that the printer software is the most current, check the Lexmark Web site at
www.lexmark.com
.
Troubleshooting
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