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Lexmark 5470 - X Color Inkjet, User Manual

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Lexmark 5470 - X Color Inkjet User Manual Download Page 128

Troubleshooting

Setup Troubleshooting

Incorrect language appears on the display

These are possible solutions. Try one of the following:

C

HANGE

 

THE

 

LANGUAGE

 

SELECTION

 

DURING

 

INITIAL

 

SETUP

After you select a language, 

Language

 appears again on the display. To change the selection:

1

Press 

 or 

 repeatedly until the language you want appears on the display.

2

Press 

 to save.

S

ELECT

 

A

 

DIFFERENT

 

LANGUAGE

 

AFTER

 

INITIAL

 

SETUP

1

From the control panel, press 

Copy Mode

.

2

Press  .

3

Press 

 or 

 repeatedly until 

Tools

 appears.

4

Press 

.

5

Press 

 or 

 repeatedly until 

Device Setup

 appears.

6

Press 

.

7

Press 

 or 

 repeatedly until 

Language

 appears.

8

Press 

.

9

Press 

 or 

 repeatedly until the language you want appears on the display.

10

Press 

 to save.

Note: 

If you cannot understand the language on the display, see “Resetting the printer to factory default settings”

on page 66.

Power button is not lit

These are possible solutions. Try one or more of the following:

P

RESS

 

POWER

 

BUTTON

Make sure the printer is on by pressing 

 .

Troubleshooting

128

Summary of Contents for 5470 - X Color Inkjet

Page 1: ...X5400 Series User s Guide 2007 www lexmark com ...

Page 2: ......

Page 3: ...mputer with a modem 34 Connecting to a telephone 35 Setting up to fax while behind a PBX 36 Using a digital phone service 37 Understanding the control panel 37 Using the control panel 37 Saving settings 40 Installing another language control panel 41 Installing the printer software 42 Installing the optional XPS driver Windows Vista users only 42 Understanding the printer software 43 Turning print...

Page 4: ...cuments 57 Printing a document 57 Printing a Web page 57 Printing photos or images from a Web page 58 Printing multiple copies of a document 58 Printing on both sides of the paper 59 Collating copies 59 Printing the last page first reverse page order 60 Printing multiple pages on one sheet N Up 60 Pausing print jobs 60 Canceling print jobs 60 Printing specialty documents 61 Choosing compatible spe...

Page 5: ...of a photo 77 Changing the Gamma Value of a photo or image 77 Despeckling a photo 78 Changing the Brightness Contrast settings of a photo 78 Applying a color effect to a photo 78 Changing the Exposure setting of a photo 78 Removing wavy patterns from scanned photos magazines or newspapers 79 Printing photos 79 Printing photos from a CD or removable storage device using the computer 79 Viewing Prin...

Page 6: ...tos at one time using the computer 95 Creating a PDF from a scanned item 95 Canceling a scan job 96 Customizing scan settings using the computer 97 Understanding the Scan menu 97 Scanning to a computer over a network 98 Saving a scanned image on the computer 99 Changing the Productivity Studio scan settings 99 Adding a file to an e mail message 100 Adding a new scanned image to an e mail message 1...

Page 7: ...ooter 114 Blocking junk faxes 115 Blocking unwanted changes to fax settings 115 Using the Fax Solutions Software 116 Setting up a dialing prefix 117 Setting the distinctive ring 117 Setting the number of rings before receiving a fax automatically 118 Setting up Speed Dial 118 Printing fax activity reports 119 Maintaining the printer 120 Replacing print cartridges 120 Installing print cartridges 12...

Page 8: ...n printout are missing or unexpected 138 Colors on printout are faded or differ from colors on the screen 139 Copied item does not match the original item 139 Glossy photo paper or transparencies stick together 140 Page prints with different fonts 140 Print is too dark or smudged 141 Printed characters are improperly formed or are not aligned correctly 141 Printouts have alternating bands of light...

Page 9: ...DF 154 Paper jam in the printer 155 Paper jam in the paper support 156 Paper or specialty media misfeeds 156 Printer does not feed paper envelopes or specialty media 157 Banner paper jams 157 Paper continues to jam 158 Memory card troubleshooting 158 Memory card cannot be inserted 158 Nothing happens when memory card is inserted 159 Copy troubleshooting 159 Copier does not respond 159 Scanner unit...

Page 10: ...d photo image files detected 175 Only one photo enhancement may be chosen at a time 176 Only one photo size selection can be chosen at a time 176 Photo size error Photo must fit on page 176 PictBridge communications error 176 Please remove camera to use your memory card 176 Some photos removed from card by host 176 Problems reading the memory card 176 Error messages on the computer screen 177 Clea...

Page 11: ...Notices 181 Product information 181 Edition notice 181 Power consumption 187 Index 194 Contents 11 ...

Page 12: ...12 ...

Page 13: ...Guide Description Where to find The User s Guide gives you instructions for setting up hardware and software on Windows operating systems and some basic instructions for using the printer Note If your printer supports Macintosh operating systems see the Mac Help 1 From the Finder desktop double click the Lexmark X5400 Series folder 2 Double click the printer Help icon You can find this document in...

Page 14: ...ta click In Windows XP and earlier click Start 2 Click Programs or All Programs LexmarkX5400 Series 3 Click User s Guide IfthelinktotheUser sGuideisnotonyourdesktop follow these instructions 1 Insert the CD The installation screen appears Note If necessary click All Programs Run In Windows XP and earlier versions click Start Run and then type D setup where D is the letter of your CD ROM drive 2 Cl...

Page 15: ...on Visit our Web site at www lexmark com Selectacountryorregion andthenselectthe Customer Support link Note For additional information about contactingLexmark seetheprintedwarranty that shipped with your printer E mail support For e mail support visit our Web site www lexmark com 1 Click CUSTOMER SUPPORT 2 Click Technical Support 3 Select your printer family 4 Select your printer model 5 From the ...

Page 16: ...atement of Limited Warranty section click Inkjet All In One Printers 4 Scroll through the Web page to view the warranty Warranty information varies by country or region See the printed warranty that shipped with your printer Record the following information located on the store receipt and the back of the printer and have it ready when you contact us so that we may serve you faster Machine Type nu...

Page 17: ...shock results Inspect the power cord regularly for signs of misuse Remove the power cord from the electrical outlet before inspecting it This product is designed tested and approved to meet strict global safety standards with the use of specific Lexmark components The safety features of some parts may not always be obvious Lexmark is not responsible for the use of other replacement parts CAUTION S...

Page 18: ...dge 3 Telephone cord Use for faxing For more information about connecting this cord see Choosing a fax connection on page 30 4 Power cord Attaches to the power supply port located at the back of the printer 5 Quick Setup sheet Initial setup directions 6 Installation software CD Installation software for the printer User s Guide Comprehensive Version in electronic format 7 Automatic Document Feeder...

Page 19: ...er during setup If you re setting up on a wireless network you may move the printer after setup is complete You may need to purchase a USB cable separately The printer may ship with two CDs 2 Remove all tape and packing material from all areas of the printer 3 Raise the paper support Setting up the printer 19 ...

Page 20: ...f the Automatic Document Feeder exit tray 5 Snap in the front end of the Automatic Document Feeder exit tray 6 Raise the control panel 7 If needed install the correct control panel for your language Setting up the printer 20 ...

Page 21: ...8 Extend the paper exit tray 9 Extend the paper guides 10 Load paper 1 2 11 Connect the power cord Setting up the printer 21 ...

Page 22: ...ter press or repeatedly until the language that you want appears on the display b Press to save 14 If prompted set the country or region a Using the control panel of the printer press or repeatedly until the country or region that you want appears on the display b Press to save Setting up the printer 22 ...

Page 23: ...Open the printer 16 Press down on the levers 17 Remove the tape from the black cartridge and then insert the cartridge in the left carrier 18 Close the black cartridge carrier lid Setting up the printer 23 ...

Page 24: ...ve the tape from the color cartridge and then insert the cartridge in the right carrier 20 Close the color cartridge carrier lid 21 Close the printer 22 Press An alignment page prints Setting up the printer 24 ...

Page 25: ...2 Memory card slots Insert a memory card 3 Control panel Operate the printer For more information see Using the control panel on page 37 4 Paper exit tray Hold paper as it exits 5 Automatic Document Feeder ADF paper guide Keep paper straight when feeding into the ADF 6 Automatic Document Feeder ADF Scan copy orfaxmultiple pageletter legal andA4 size documents 7 Automatic Document Feeder ADF exit t...

Page 26: ... a USB cable 4 EXT port EXT Connect additional devices such as a data fax modem telephone or answering machine to the printer Note Remove the plug to access the port 5 LINE port LINE Connect the printer to an active telephone line to send and receive faxes The printer must be connected to this telephone line to receive incoming fax calls Note Do not connect additional devices to the LINE port and ...

Page 27: ...e Portugal To connect your printer to an answering machine or other telecommunications equipment use the telephone line adapter included in the box with the printer 1 Connect one end of the telephone cord into the Line port of the printer 2 Connect the adapter to the telephone line that came with the printer Note The UK adapter is shown Your adapter may look different but it will fit the telephone...

Page 28: ...inter by the adapter as shown will not function properly 2 Connect your telecommunications equipment directly to the EXT port on the back of the printer Warning Potential Damage Do not touch cables or the printer in the area shown while actively sending or receiving a fax Country region Saudi Arabia United Arab Emirates Egypt Bulgaria Czech Republic Belgium Australia South Africa Greece Israel Hun...

Page 29: ...specific equipment that you connect to the printer by the adapter as shown will not function properly 2 Connect your telecommunications equipment directly to the EXT port on the back of the printer Warning Potential Damage Do not touch cables or the printer in the area shown while actively sending or receiving a fax Country region Germany Austria Switzerland Setting up the printer 29 ...

Page 30: ...ps If you want a digital connection such as ISDN DSL or ADSL a third party device such as a DSL filter is required You do not need to attach the printer to a computer but you do need to connect it to a telephone line to send and receive faxes You can connect the printer to other equipment See the following table to determine the best way to set up the printer Equipment Benefits See this section Th...

Page 31: ...s and faxes Note Setup steps may vary depending on your country or region For more information on connecting the printer to telecommunications equipment see the related topic Using an RJ11 adapter 1 Make sure you have the following A telephone An answering machine Three telephone cords A telephone wall jack 2 Connect one telephone cord into the LINE port of the printer and then plug it into an act...

Page 32: ...o a telephone wall jack Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a computer 1 Make sure you have a telephone cord and a telephone wall jack 2 Connect one end of the telephone cord into the LINE port of the printer 3 Connect the other end of the telephone cord into an active telephone wall jack Setting up the printer 32 ...

Page 33: ...duct and a telephone wall jack 2 Connect one end of the telephone cord into the LINE port of the printer 3 Connect the other end of the telephone cord into the N slot of an active telephone wall jack 4 If you would like to use the same line for both fax and telephone communication connect a second telephone line not provided between the telephone and the F slot of an active telephone wall jack Set...

Page 34: ...h a modem to send faxes from the software application Note Setup steps may vary depending on your country or region For more information on connecting the printer to telecommunications equipment see the related topic Using an RJ11 adapter 1 Make sure you have the following A telephone A computer with a modem Two telephone cords A telephone wall jack 2 Connect a telephone cord into the LINE port of...

Page 35: ...lephone is located to make copies or to send and receive faxes without using a computer Note Setup steps may vary depending on your country or region For more information on connecting the printer to telecommunications equipment see the related topic Using an RJ11 adapter 1 Make sure you have the following A telephone Two telephone cords A telephone wall jack 2 Connect one telephone cord to the LI...

Page 36: ...his method of dialing may not work if the PBX telephone system uses a dial tone that is not recognizabletomostfaxmachines The DialingwhilebehindaPBX featureenablestheprintertodialthefaxnumber without waiting to recognize the dial tone 1 From the desktop double click the Productivity Studio icon 2 From the Settings area of the Welcome Screen click Fax History and Settings 3 From the I Want To menu ...

Page 37: ... an analog connection on the PBX If none exists consider installing an analog telephone line for the fax machine For more information on faxing when using a PBX telephone service see the related topic Setting up to fax while behind a PBX Understanding the control panel Your printer may not support memory cards PictBridge enabled digital camera Photo Card mode Using the control panel The display sh...

Page 38: ...ss To 1 Return to the previous screen Delete a letter or number 2 Decrease a number Delete a letter or number Scroll through menus submenus or settings on the display 3 Select a menu or submenu item that appears on the display Feed or eject paper 4 Increase a number Enter a space between letters or numbers Scroll through menus submenus or settings on the display 5 Cancel a print copy scan or fax j...

Page 39: ...swer incoming calls see Receiving a fax automatically on page 107 3 Pause Redial In Fax mode Display the last numberdialed Press or to viewthelast fivenumbers dialed Insert a three second pause in the number to be dialed to wait for an outsidelineorgetthroughanautomatedansweringsystem Enterapause only when you have already begun entering the number 4 Phone Book Access any of the programmed Speed D...

Page 40: ...pies Resize Lighter Darker Quality Repeat Image N Up Original Size Original Type Scan Mode Quality Original Size Resize Fax Mode Lighter Darker Quality Photo Card The following Photo Card settings will not time out after two minutes of inactivity or turning off the power but will return to the factory default settings when a memory card or flash drive is removed Photo Effects Paper Size Photo Size...

Page 41: ...til Set Defaults appears g Press h Press or repeatedly until Use Current appears i Press Installing another language control panel These instructions apply only if you received one or more additional language control panels with the printer 1 Lift and remove the control panel if one is installed 2 Choose the correct control panel for your language 3 Align the clips on the control panel with the ho...

Page 42: ...m 4 Follow the instructions on the computer screen to download the driver and install the printer software Installing the optional XPS driver Windows Vista users only The XML Paper Specification XPS driver is an optional printer driver designed to make use of the advanced XPS color and graphics features that are available only for Windows Vista users To use XPS features you must install the XPS dr...

Page 43: ...rivers d Double click xps and then click Open e From the Install From Disk dialog click OK 7 Click Next on the two additional dialogs that appear Formore information on the XPS driver see the XPSreadme fileon theinstallation software CD Thefileis located in the xps folder with the setupxps batch file D Drivers xps readme Understanding the printer software Using the software that installed with you...

Page 44: ...eeting Cards Make quality greeting cards from your photos Photo Packages Print multiple photos in various sizes Poster Print your photos as a multiple page poster From the bottom left corner of the Welcome Screen there are two Settings choices Click To Printer Status and Maintenance Check ink levels Order print cartridges Find maintenance information Select other Solution Center tabs for more info...

Page 45: ...orAllPrograms LexmarkX5400 Series 2 Select Solution Center From here You can How To Learn how to Use basic features Print scan copy and fax Print projects such as photos envelopes cards banners iron on transfers and transparencies Find the electronic User s Guide for more information View ink levels and order new print cartridges Troubleshooting Learn tips about the current status Solve printer pr...

Page 46: ... you when printing starts and when it is completed To turn the voice notification on or off 1 Do one of the following In Windows Vista click In Windows XP and earlier click Start 2 Click Programs or All Programs Lexmark X5400 Series 3 Click Solution Center 4 Click Advanced 5 Click Printing Status 6 Select or clear Play voice notification for printing events 7 Click OK Security Information Third pa...

Page 47: ...he print object that is created in the Printers folder of the operating system will reference the MAC address of the print server in the port name If the IP address is not automatically assigned during printer software installation you can try manually entering an address after selecting your printer print server from the available list Configure IP address If you have lost communication with the ...

Page 48: ...d to the printer a Click Start Settings Printers or Printers and Faxes b Right click the Lexmark X5400 Series icon c Click Properties d Click the Ports tab and then click Add Port e Select Local Port and then click New Port f Enter the Universal Naming Convention UNC Port name which consists of the server name and the distinctive printer name that was specified in step 2 on page 48 The name should...

Page 49: ... Note The software does not automatically configure printers found on remote subnets Refresh Click Refresh to have the Configuration Utility automatically search to find and configure newly added printers Connect to network printer You can send scanned images from a network attached printer to your computer Also your jobs will open with softwarethatisalreadyinstalledonyourcomputer Toenablethisfeat...

Page 50: ... sheets of photo paper 25 sheets of glossy paper Note Photos require more drying time Remove each photo as it exits and allow it to dry to avoid ink smudging 3 Load the paper vertically in the center of the paper support and adjust the paper guides to rest against the edges of the paper 1 2 Note To avoid paper jams make sure the paper does not buckle when you adjust the paper guides Using the auto...

Page 51: ...pe as it exits and allow it to dry to avoid ink smudging Loading labels You can load up to 25 sheets of labels at a time 1 Load labels with the print side facing you and the top of the sheet fed into the printer first 2 Make sure The print side of the labels faces you The top of the labels feeds into the printer first The adhesive on the labels does not extend to within 1 mm of the edge of the lab...

Page 52: ...ay from you and down toward the printer 2 Make sure The transparencies are loaded in the center of the paper support The paper guides rest against the edges of the transparencies Notes Transparencies with paper backing sheets are not recommended Transparencies require more drying time Remove each transparency as it exits and allow it to dry to avoid ink smudging Loading iron on transfers You can l...

Page 53: ...emove all paper from the paper support before loading the banner paper 2 Tear off only the number of pages needed to print the banner 3 Place the required stack of banner paper on the top cover 4 Feed the leading edge of the banner paper into the printer first 5 Make sure The paper is loaded in the center of the paper support The paper guides rest against the edges of the paper Loading original do...

Page 54: ... stop 2 Adjust the paper guide on the Automatic Document Feeder ADF tray to the width of the original document 3 Fan the original document 1 2 4 Load the original document facedown and top edge first into the Automatic Document Feeder ADF until you hear a beep Document Loaded appears on the display and the document feeds into the Automatic Document Feeder ADF Note Preview is not supported when usi...

Page 55: ... the original document Theoriginaldocumentisloadedfacedown topedgefirst until you hear a beep The paper size fits within these dimensions Width 210 0 mm 215 9 mm 8 25 in 8 5 in Length 279 4 mm 355 6 mm 11 0 in 14 0 in You allow preprinted media to dry thoroughly before loading into the Automatic Document Feeder ADF You do not use media printed with metallic ink particles You avoid embossed designs...

Page 56: ...3 Place the original document or item facedown on the scanner glass in the upper left corner 4 Close the top cover to avoid dark edges on the scanned image Loading paper and original documents 56 ...

Page 57: ...5 5 or later 3 If you want to check or change your print settings a From the toolbar area click Lexmark Page Setup b Adjust the print settings c Click OK 4 If you want to view the Web page before printing a Click Preview b Use the toolbar options to scroll between pages zoom in or out or select whether to print text and images or text only c Click Print in the Print Preview window then click Print...

Page 58: ...nt the blank paper size in the printer and the number of copies 6 If you want to print one photo or image at a time a Click the photos or images you do not want to print to deselect them b To make common editing changes 1 Right click the photo or image 2 Click Edit 3 Make your selections 4 Follow the instructions on the screen 5 When you are finished making changes click Done 6 Select the size you...

Page 59: ... Click OK to close any printer software dialogs that are open 8 Print the document Notes The instruction sheet for two sided printing will not completely print on paper smaller than A4 or letter size To return to single sided printing make sure the Two Sided setting is not selected Collating copies If you print multiple copies of a document you can choose to print each copy as a set collated or to...

Page 60: ...N up 4 Select the number of pages to print on each page 5 If you want each page image to be surrounded by a border select Print Page Borders 6 Click OK 7 Click OK or Print Pausing print jobs 1 For Windows Vista click Control Panel Printer For Windows XP click Start Settings Printers and Faxes 2 Right click the Lexmark X5400 Series icon 3 Select Pause Canceling print jobs 1 In Windows Vista click C...

Page 61: ...turated Transparency A clear plastic media primarily used for overhead projectors Card stock A very thick paper used for printing sturdier items such as greeting cards Iron On transfer A type of media that has a reverse image printed on it that can be ironed onto fabric Printing envelopes 1 Load envelopes 2 With a document open click File Print 3 Click Properties Preferences Options or Setup 4 Fro...

Page 62: ...ct or cancel them 8 Click OK to close any printer software dialogs that are open 9 Print the document Note Certain programs may cause text to be clipped or to disappear when using extra large or extra small fonts If this occurs try decreasing or increasing the font size Printing an image as a poster 1 From the desktop double click the Productivity Studio icon 2 From the Photo Printing area of the ...

Page 63: ...r of printed sheets per bundle Note A bundle is a set number of sheets of paper folded together The printed bundles are stacked one on top oftheother keepingthecorrectpageorder Thestackedbundlescanbeboundtomakeabooklet Whenprinting with a heavier paper stock select a smaller number of Printed sheets per bundle 7 Click OK to close any printer software dialog boxes that are open 8 Print the document...

Page 64: ...yout tab select Mirror if you want the printer software to flip the image Select Normal if you have a program that automatically flips the image 5 Click OK to close any printer software dialogs that are open 6 Print the iron on transfers Note Do not force iron on transfers into the printer Printing transparencies 1 Load up to 25 transparencies 2 With a document open click File Print 3 Click OK or ...

Page 65: ...ains Factory Default Settings which cannot be changed or deleted 7 Click Save Notes To retrieve your print settings click the Save Settings drop down menu and select them from the list To delete settings choose Delete a setting from the list from the Save Settings drop down menu Select the radio button next to the setting you want to delete and then click Delete Resetting printer software to facto...

Page 66: ...age 108 1 Press and Start Color at the same time Warning Potential Damage Do not release the buttons until Language appears on the display indicating that the printer has been reset 2 Follow the prompts on the display to choose your language country or region code date time and fax number Notes To reenter your Speed Dial or Group Dial numbers using the computer see Customizing settings using the F...

Page 67: ...make sure you connect the memory card to the adapter that came with it before inserting it into the slot Slot Memory card 1 xD Picture Card Secure Digital SD Secure Digital High Capacity SDHC Mini Secure Digital with adapter Micro Secure Digital with adapter MultiMedia Card MMC Reduced Size MultiMedia Card with adapter MultiMedia Card mobile with adapter Memory Stick MS Memory Stick PRO Memory Sti...

Page 68: ...t Notes The printer recognizes one memory card at a time If you insert more than one memory card a message appears on the display prompting you to remove all memory cards inserted If a USB flash drive is inserted together with the memory card a message appears on the display prompting you to choose which memory device to use Inserting a flash drive 1 Insert the flash drive into the PictBridge port...

Page 69: ...lects a setting An appears next to the selected setting 6 To go into additional submenus and settings repeat step 4 and step 5 as needed 7 If needed press repeatedly to return to the previous menus and make other setting selections 8 Press Start Color or Start Black Menu item Action Proof Sheet Print and then scan a proof sheet for all photos on the memory card for the most recent 20 photos by dat...

Page 70: ...idges Align cartridges Print a test page Device Setup Customize printer setup settings Defaults Reset printer settings to factory defaults 1 Setting will return to factory default setting when a memory card or flash drive is removed 2 Setting must be saved individually For more information see Note below table Note To save Paper Size Paper Type or Photo Size settings 1 Press 2 Press or repeatedly ...

Page 71: ...gs appears on the display 2 Press or repeatedly until the menu item you want appears 3 Press 4 Press or repeatedly until the submenu item you want or the setting you want appears 5 Press Note Pressing selects a setting An appears next to the selected setting 6 To go into additional submenus and settings repeat step 4 and step 5 as needed 7 If necessary press repeatedly to return to the previous me...

Page 72: ...ve that contains the images you want to transfer For more information see Inserting a memory card on page 67 or Inserting a flash drive on page 68 2 Press or repeatedly until Save Photos appears 3 Press 4 If needed press or repeatedly until Computer appears 5 Follow the instructions on the computer screen Transferring all photos or documents from a CD or removable storage device using the computer...

Page 73: ... want c Click OK 8 If you want to assign a prefix to all of the photos you just transferred click the check box and enter a name 9 Click Next 10 Remove the CD or flash drive to view your transferred photos in the Library Transferring photos from a memory card to a flash drive 1 Insert a memory card that contains the images you want to transfer 2 Insert a flash drive into the PictBridge port on the...

Page 74: ...ve Changing the Lexmark Productivity Studio preferences Changing the Productivity Studio temporary files preferences 1 From the desktop double click the Productivity Studio icon 2 From the Tools menu click Preferences 3 Click Temporary Files a Use the slider to set the maximum disk space you want to allocate for temporary files created by the Productivity Studio b Click Browse to choose a differen...

Page 75: ...my media after transferring to automatically delete photos from your photo storage device after transferring them to your computer 4 Click OK Editing photos Cropping a photo 1 From the Productivity Studio Welcome Screen click File Open to select the image you want to edit 2 With an image open click Crop Photo on the Quick Fixes tab 3 Click and drag with your mouse to select the section of the imag...

Page 76: ...our image 3 Click Automatic Brightness to adjust only the brightness of your image 4 Click Automatic Red Eye Reduction to let the software automatically reduce the appearance of red eye in your image Note Click Undo at the top of the window if you are not satisfied with the results after applying any of the One Click Auto Fixes Reducing the red eye effect in a photo 1 From the Productivity Studio ...

Page 77: ...u control the intensity of the color 1 From the Productivity Studio Welcome Screen click File Open to select the image you want to edit 2 With an image open click the Enhancements tab 3 Click Hue Saturation 4 Use the slider to adjust the hue or saturation of your photo You can preview the changes to the image by comparing the Before and After preview panes at the top of the window 5 Click OK to ac...

Page 78: ... or click Cancel to reject them Note You can let the software automatically adjust only the brightness of the image by clicking Automatic Brightness on the Quick Fixes tab Applying a color effect to a photo 1 From the Productivity Studio Welcome Screen click File Open to select the image you want to edit 2 With an image open click the Enhancements tab 3 Click Color Effects 4 Apply a color effect Y...

Page 79: ...ed Printing photos Printing photos from a CD or removable storage device using the computer 1 Load photo paper with the glossy or printable side facing you If you are not sure which side is the printable side see the instructions that came with the paper 2 Insert a CD or any removable storage device such as a flash drive memory card or digital camera into the computer If you are using Windows Vist...

Page 80: ...o Prints 5 From the Quality drop down list select a copy quality 6 From the Paper Size in Printer drop down list select the paper size 7 From the Paper Type in Printer drop down list select the paper type 8 To select multiple prints of a photo or to select photo sizes other than 10 x 15 cm 4 x 6 in select the options you want in the table Use the drop down list in the last column to view and selec...

Page 81: ...greeting card click E mail your Photo Greeting Card from the Share tab 14 From the Send Quality and Speed area of the screen select the image size 15 Click Create E mail to create an e mail message with your photo greeting card s attached Printing all photos from a memory device 1 Load photo paper with the glossy or printable side facing you If you are not sure which side is the printable side see...

Page 82: ...e side facing you If you are not sure which side is the printable side see the instructions that came with the paper Note Make sure the paper matches the size you selected on the proof sheet 16 Press Start Color or Start Black to print your photos Printing photos by number You can print photos using the numbers assigned to them on a photo proof sheet If you want to print photos by photo number you...

Page 83: ...idge enabled digital camera to control printing photos You can connect a PictBridge enabled digital camera to the printer and use the buttons on the camera to select and print photos 1 Insert one end of the USB cable into the camera Note Use only the USB cable that came with the digital camera 2 Insert the other end of the cable into the PictBridge port on the front of the printer Warning Potentia...

Page 84: ...from the camera 3 Follow the instructions in the camera documentation to select and print photos Note If the printer is turned off while the camera is connected you must disconnect and then reconnect the camera Printing photos from a digital camera using DPOF Digital Print Order Format DPOF is a feature available on some digital cameras If your camera supports DPOF you can specify which photos to ...

Page 85: ... side see the instructions that came with the paper 2 Insert a memory card or flash drive that contains the images you want to print 3 Press or repeatedly until Photo Effects appears 4 Press 5 Press or repeatedly until the color effect you want appears Notes Color effect selections include Sepia Antique Grey and Antique Brown The color effect applies to all the photos you print until the active me...

Page 86: ...that lets the slideshow replay automatically loop 5 Click the Share tab to save or print your slideshow 6 Click View Show in the lower right corner of the window to start the slideshow Note You can exit the slideshow any time by moving your cursor to the bottom center of the screen and clicking Exit Slideshow Working with photos 86 ...

Page 87: ...ch as magazine clippings into the ADF Place these items on the scanner glass 3 From the control panel press Copy Mode 4 Press Start Color or Start Black Copying photos 1 Load photo paper with the glossy or printable side facing you If you are not sure which side is the printable side see the instructions that came with the paper 2 Place a photo facedown on the scanner glass in the upper left corne...

Page 88: ...desktop double click the Productivity Studio icon 3 From the left pane of the Welcome screen click Copy 4 Select Photo 5 Click Start The photo appears in the right pane 6 From the Quality drop down list select the copy quality 7 From the Paper Size in Printer drop down list select the paper size 8 To select multiple prints of a photo or to select photo sizes other than 4 x 6 in 10 x 15 cm select t...

Page 89: ... darker 1 Load paper Note If you are copying photos use photo or heavyweight matte paper with the glossy or printable side facing you If you are not sure which side is the printable side see the instructions that came with the paper 2 Load an original document facedown on the scanner glass 3 From the control panel press Copy Mode 4 Press Lighter Darker 5 Press or repeatedly to adjust the slider 6 ...

Page 90: ...e instructions that came with the paper 2 Load an original document facedown on the scanner glass 3 From the control panel press Copy Mode 4 Press 5 Press or repeatedly until Repeat Image appears 6 Press 7 Press or repeatedly until the number of images you want to print on one page appears 8 Press Start Color or Start Black Enlarging or reducing an image 1 Load paper Note If you are copying photos...

Page 91: ...ness of a copy Quality Adjust the quality of a copy Paper Size Specify the size of the paper loaded Paper Type Specify the type of paper loaded Repeat Image Choose how many copies of an image to print on a page Collate Print one or more copies in the correct order N Up Choose how many pages to print on a page Original Size Specify the size of the original document Original Type Specify the type of...

Page 92: ... drop down list select the paper size 5 SelecttheprintsizebyclickingtheappropriatethumbnailinthePrintSizeareaofthescreen orusethedrop down list 6 When you have finished making changes to the copy settings click Copy Now from the right pane of the screen The photo will be copied Copying 92 ...

Page 93: ...ginal document facedown into the ADF or on the scanner glass 3 Press Scan Mode 4 Press or repeatedly until the destination to which you want to scan appears 5 Press Start Color or Start Black 6 If you want to save the scan from the software application click File Save As 7 Enter the file name format and location where you want the scanned image saved 8 Click Save Scanning a document using the comp...

Page 94: ...uter and both the printer and the computer are on ABBYY Fine Reader is installed 2 Load an original document facedown on the scanner glass 3 From the desktop double click the Productivity Studio icon 4 Click Scan 5 Select the Document option 6 Click Start The scanned document is loaded into your default word processing application You can now edit the document Scanning images for editing 1 Make su...

Page 95: ...s placed in the current folder of the Library Scanning multiple photos at one time using the computer 1 Place the photos facedown on the scanner glass Note For best results place photos with the most space possible between the photos and the edges of the scan area 2 From the desktop double click the Productivity Studio icon 3 Click Scan 4 Select the Several Photos option 5 Click Start Creating a P...

Page 96: ...og 11 Enter a file name for your PDF and select a storage location 12 Click Save Canceling a scan job Once a scan job is sent if you want to cancel it you must cancel the job based on the destination Destination To cancel Adobe Acrobat From the desktop click Cancel Scan Clipboard From the control panel press Email From the desktop when the Internet Connect Wizard screen appears click Cancel File F...

Page 97: ... Black and White Scan Resolution Dots Per Inch Select a scan resolution value from the drop down list Size You can auto crop the scanned item Move the slider to the desired setting You can select the area to be scanned From the drop down list select a paper source Select area to be scanned Selecttheareatobescannedbychoosingapapersizefromthedrop down list Convert the image to text with OCR Convert ...

Page 98: ...lts Customize printer settings Temporary setting For information on saving temporary and other settings see the related topic Saving Settings Scanning to a computer over a network 1 Make sure The printer is connected to the network through a print server and the printer the print server and the computer receiving the scan are on The printer is configured to scan over a network Direct IP Printing 2...

Page 99: ...her file type select the file type from the File Type drop down list 11 To select a date for the photo click the drop down list and select a date from the calendar 12 Click Save Changing the Productivity Studio scan settings 1 From the desktop double click the Productivity Studio icon 2 From the Tools menu click Preferences 3 Click Scan Settings Select Always use simple scan settings to use the de...

Page 100: ...il message with your scanned image s attached Adding a new scanned image to an e mail message 1 From the desktop double click the Productivity Studio icon 2 Place the image facedown on the scanner glass and close the top cover 3 Click E mail 4 Click Start The image is scanned 5 From the Send Quality and Speed area of the screen select the image size 6 Click Create E mail to create an e mail messag...

Page 101: ...il screen preferences 1 From the desktop double click the Productivity Studio icon 2 From the Tools menu click Preferences 3 Click E mail Screen Click Remember my last selection to use the photo size you selected in your most recent e mail message Click Original Size Good for Printing to send photo attachments at their original size ClickReducedto 1024x768 GoodforFull screenViewing tosendphotoatta...

Page 102: ...gazine clippings Note If you want to customize fax settings Using the control panel see Understanding the Fax menu on page 112 Using the computer see Customizing settings using the Fax Setup Utility on page 109 CAUTION SHOCK HAZARD Do not use the fax feature during a lightning storm Do not set up this product or make any electrical or cabling connections such as the power supply cord or telephone ...

Page 103: ...onhowtoaddSpeedDialorGroupDialnumbers using the computer see Setting up Speed Dial on page 118 ForinstructionsonhowtoaddSpeedDialorGroupDialnumbers using the control panel see Using the Phone Book on page 108 3 If you want to send a fax to a group of numbers broadcast fax a Press b Repeat step 2 using any combination of the previous methods until a maximum of 30 fax numbers have been entered Sendi...

Page 104: ...om the Speed Dial or Group Dial list For more information see Entering a fax number on page 103 Note To set up Speed Dial see Setting up Speed Dial on page 118 5 If you want to send a fax to a group of numbers broadcast fax a Press b Repeat step 4 and press until a maximum of 30 fax numbers have been entered 6 Press Start Color or Start Black Sending a fax while listening to a call On Hook Dial Th...

Page 105: ... Group Dial list For more information see Entering a fax number on page 103 13 If needed repeat step 12 and press until a maximum of 30 fax numbers have been entered 14 Press Start Color or Start Black Note At the designated time the fax numbers are dialed and the fax is sent to all of the designated fax numbers If the fax transmission is unsuccessful to any of the numbers on the broadcast list th...

Page 106: ...e printer supports two distinct Caller ID patterns Pattern 1 FSK and Pattern 2 DTMF Depending on the country or region you live in and the telecommunications company you subscribe to you may need to switch the pattern to display Caller ID information 1 From the control panel press Fax Mode 2 Press or repeatedly until Tools appears 3 Press 4 Press or repeatedly until Device Setup appears 5 Press 6 ...

Page 107: ...mes select the settings you want from the drop down lists 7 To set the number of telephone rings before the printer automatically receives faxes select a setting from the Pick up on the drop down list in the Answering on your phone line type area 8 Click OK to save the settings Receiving a fax with an answering machine Note You must set up the equipment as shown in the related topic Connecting to ...

Page 108: ...ouwantfromthe Faxforwarding drop down list 6 Enter the number to which you want to forward the fax Notes You can include a calling card number as part of the fax number A fax number can include up to 64 numbers commas periods and or these symbols 7 Click OK to save the setting Using the Phone Book Using the control panel Phone Book The control panel Phone Book is a directory of Speed Dial entries ...

Page 109: ... View phonebook 4 To modify the Phone Book select an option enter the new information and click OK Use this To New Contact Create a new Phone Book entry New Group Create a new Group Phone Book entry Edit Edit a Phone Book entry Delete Delete a Phone Book entry Add Contact to Speed Dial list Add a Phone Book entry to your Speed Dial or Group Dial list Note For more information on how to set up mult...

Page 110: ...The following screen appears Faxing 110 ...

Page 111: ...conversion line select ON to match the resolution setting of the receiving fax machine Ringing and Answering Select incoming call options Select auto answer options Select whether you want to forward a fax or print it and then forward it Enter a fax forwarding number Manage blocked faxes Fax Printing Reports Automatically reduce an incoming fax to fit to the paper size loaded or print it on two sh...

Page 112: ...rt Black Use this To Quality Adjust the quality of a fax you are sending Phone Book Add edit and print names and fax numbers of individuals or groups On Hook Dial Dial a telephone number while listening to the call through a speaker on the printer This is useful when you must navigate an automated answering system before sending your fax Delay Fax Enter a specific time to send a fax Note Make sure...

Page 113: ...K to save the setting The Auto Answer light on the control panel comes on When the number of rings you set is detected the printer automatically receives the incoming fax Setting up a fax header During the initial setup of your printer you were prompted to enter your name fax number date and time This information is used to create a fax header for faxes you send If you have not entered this inform...

Page 114: ...he hour you entered is 12 or less press or repeatedly until AM PM or 24hr appears 27 Press to save the setting Setting up a fax footer 1 From the control panel press Fax Mode 2 Press 3 Press or repeatedly until Fax Setup appears 4 Press 5 Press or repeatedly until Fax Printing appears 6 Press 7 Press or repeatedly until Fax Footer appears 8 Press 9 Press or repeatedly until On appears 10 Press 11 ...

Page 115: ...lock Junk Faxes area select the check box beside Enable Fax Blocking 6 If you want to block faxes from specific phone numbers a Click Manage Block List b Click New c Enter a phone number in the Fax Identifier field and corresponding contact name in the Notes field Notes You can include a calling card number as part of the fax number A fax number can include up to 64 numbers commas periods and or t...

Page 116: ...a Do one of the following In Windows Vista click In Windows XP and earlier click Start b Click Programs or All Programs Lexmark X5400 Series c Click Productivity Studio The Productivity Studio screen appears d Click the Fax icon 2 When the Fax Solutions Software appears as shown use the I Want To menu to Send a fax Adjust the Speed Dial list and other fax settings View and use the Phonebook so you...

Page 117: ...sktop double click the Productivity Studio icon 2 From the Settings area in the left pane of the Welcome screen click Setup and manage faxes 3 From the I Want To menu click Adjust speed dial list and other fax settings 4 Click the Dialing and Sending tab 5 Enter the prefix to be dialed before each telephone number 6 Click OK to save the setting Setting the distinctive ring Distinctive ring is a se...

Page 118: ...automatically receives the incoming fax Setting up Speed Dial 1 From the desktop double click the Productivity Studio icon 2 From the Settings area of the Welcome Screen click Fax History and Settings 3 From the I Want To menu click Adjust speed dial list and other fax settings 4 Click the Speed Dial tab 5 To add a fax number to your Speed Dial list a Click the next empty line in the list b Type i...

Page 119: ...mbols Printing fax activity reports 1 From the desktop double click the Productivity Studio icon 2 From the left pane of the Welcome screen click Fax The Fax Solution Software appears 3 Click Tools Create Report 4 From the Display drop down list select Sent and Outgoing Faxes Received or Incoming Faxes 5 Choose a date range 6 Click Print Faxing 119 ...

Page 120: ...tom of the black cartridge and insert the cartridge in the left carrier Warning Potential Damage Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridge 4 Close the black cartridge carrier lid 5 Remove the tape from the back and bottom of the color cartridge and insert the cartridge in the right carrier Warning Potential Damage Do not touch the gold conta...

Page 121: ...ay will prompt you to load paper and press to print an alignment page Note The printer must be closed to start a new scan print copy or fax job Removing a used print cartridge 1 Make sure the printer is on 2 Lift the scanner unit The print cartridge carrier moves and stops at the loading position unless the printer is busy Maintaining the printer 121 ...

Page 122: ...mark Ink message the original Lexmark ink in the indicated cartridge s has been depleted If you believe you purchased a new genuine Lexmark print cartridge but the Out of Original Lexmark Ink message appears 1 Click Learn More on the message 2 Click Report a non Lexmark print cartridge To prevent the message from appearing again for the indicated cartridge s Replace your cartridge s with new Lexma...

Page 123: ...r repeatedly until Maintenance appears 7 Press 8 Press or repeatedly until Clean Cartridges appears 9 Press A page prints forcing ink through the print cartridge nozzles to clean them 10 Print the document again to verify that the print quality has improved 11 If print quality has not improved try cleaning the nozzles up to two more times Wiping the print cartridge nozzles and contacts 1 Remove th...

Page 124: ...es not improve clean the print nozzles For more information see Cleaning the print cartridge nozzles on page 123 10 Repeat step 9 up to two more times 11 If print quality is still not satisfactory replace the print cartridges Preserving the print cartridges Keep a new cartridge in its packaging until you are ready to install it Do not remove a cartridge from the printer except to replace clean or ...

Page 125: ...outlet CAUTION SHOCKHAZARD Toavoidtheriskofelectricshock unplugthepowercordfromthewalloutlet and disconnect all cables to the printer before proceeding 2 Remove paper from the paper support and paper exit tray 3 Dampen a clean lint free cloth with water Warning Potential Damage Do not use household cleaners or detergents as they may damage the finish of the printer 4 Wipe only the outside of the p...

Page 126: ...ue in accordance with ISO IEC 24711 2 Licensed Return Program Cartridge Ordering paper and other supplies To order supplies or to locate a dealer near you visit our Web site at www lexmark com Notes For best results use only Lexmark print cartridges For best results when printing photos or other high quality images use Lexmark photo papers Item Part number USB cable 1021294 Paper Paper size Lexmar...

Page 127: ...n 10 x 15 cm Note Availability may vary by country or region For information on how to purchase Lexmark PerfectFinish Photo Paper Lexmark Premium Photo Paper or Lexmark Photo Paper in your country or region go to www lexmark com Maintaining the printer 127 ...

Page 128: ...INITIAL SETUP 1 From the control panel press Copy Mode 2 Press 3 Press or repeatedly until Tools appears 4 Press 5 Press or repeatedly until Device Setup appears 6 Press 7 Press or repeatedly until Language appears 8 Press 9 Press or repeatedly until the language you want appears on the display 10 Press to save Note If you cannot understand the language on the display see Resetting the printer to ...

Page 129: ...Service Pack 3 or later CHECK YOUR SYSTEM REQUIREMENTS Check that your computer meets the minimum system requirements listed on the printer box CHECK USB CONNECTION 1 Check the USB cable for any obvious damage 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with th...

Page 130: ...exe 6 Follow the instructions on the computer screen to install the software UNINSTALL AND REINSTALL SOFTWARE Uninstall the printer software and then reinstall it For more information see Removing and reinstalling the software on page 132 Page does not print These are possible solutions Try one or more of the following CHECK MESSAGES If an error message is displayed see Error messages on the compu...

Page 131: ...ch file you want to print RECONNECT POWER SUPPLY 1 Press to turn the printer off 2 Disconnect the power cord from the wall outlet 3 Gently remove the power supply from the printer 4 Reconnect the power supply to the printer 5 Plug the power cord into the wall outlet 6 Press to turn the printer on REMOVING AND REINSTALLING THE SOFTWARE Uninstall the printer software and then reinstall it For more i...

Page 132: ...ll New Hardware Found screens 6 Insert the CD and then follow the instructions on the computer screen to reinstall the software Note If the install screen does not appear automatically after you restart your computer click Start Run and then type D setup where D is the letter of your CD ROM drive If the software still does not install correctly visit our Web site at www lexmark com to check for th...

Page 133: ...y Cards PictBridge enabled digital camera Photo Card mode Improving print quality These are possible solutions Try one or more of the following CHECK PAPER Use the appropriate paper for the document If you are printing photos or other high quality images for best results use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper Do not use Lexmark Premium Photo Paper Your print cartridges are no...

Page 134: ...einformation see Ordering supplies on page 126 Poor text and graphic quality Blank pages Dark print Faded print Incorrect colors Light and dark bands in print Skewed lines Smudges Streaks White lines in print These are possible solutions Try one or more of the following CHECK INK Check the ink levels and install new print cartridges if necessary REMOVE SHEETS AS THEY ARE PRINTED To avoid ink smudg...

Page 135: ...tom margin 12 7 mm 0 5 in SELECT THE BORDERLESS PRINT FEATURE 1 From the software application click File Print 2 Click Properties Preferences Options or Setup 3 Click Print Layout 4 Click Borderless MAKE SURE YOU USE PHOTO PAPER Borderless printing requires photo paper Small margins are printed when you select the Borderless feature when you are printing on plain paper MAKE SURE THE PAPER SIZE MAT...

Page 136: ...t is sometimes helpful to remove the existing printer software and reinstall it CHECK PAPER LOADING Load a smaller amount of paper into the printer You may be using a thicker type of paper Make sure you are loading the correct type of media See Loading paper on page 50 and its related topics for information about Maximum loading amounts per paper type Specific loading instructions for supported pa...

Page 137: ...lick Solution Center 4 If an exclamation point appears on a cartridge the ink level is low Install a new cartridge For more information see Replacing print cartridges on page 120 For cartridge ordering information see Ordering paper and other supplies on page 126 Ink levels seem incorrect These are possible solutions Try one or more of the following ARE YOU PRINTING GRAPHICS OR PHOTOS When you pri...

Page 138: ...NSTALLED Withthefrontoftheprinterfacingyou checkforproperprintcartridgeinstallation Ifyouareusingacolorcartridge make sure it is properly installed in the right carrier If you are using a black or photo cartridge make sure it is properly installed in the left carrier CHECK THE USB CONNECTION 1 Check that the USB cable is connected to the computer The USB port on the back of the computer is marked ...

Page 139: ...Check the following When you think you have solved the problem test the solution by sending a document to print ARE THE COLOR AND PRINT SPEED SETTINGS CORRECT You may need to adjust the color and print speed ARE THE PRINT CARTRIDGES LOW ON INK 1 Do one of the following In Windows Vista click Control Panel In Windows XP or 2000 click Start 2 Click Programs or All Programs Lexmark X5400 Series 3 Cli...

Page 140: ...or information on ordering supplies see Choosing compatible specialty paper types on page 61 Page prints with different fonts MAKE SURE THE CORRECT PRINTER IS SELECTED When printing from an application make sure the selected printer is the correct printer you want to use to print your job It is useful to have the default printer set to be the printer you use most often for printing MAKE SURE THE T...

Page 141: ...to clean the print cartridge nozzles Printed characters are improperly formed or are not aligned correctly HAVE YOU ADDED SPACES AT THE LEFT MARGIN If the print is not aligned correctly make sure you have not added spaces by pressing Enter or the spacebar hard coded spaces DO YOU NEED TO ALIGN THE PRINT CARTRIDGES The cartridges may be out of alignment 1 Do one of the following In Windows Vista cl...

Page 142: ...Solution Center 4 If the Printer Status is Cannot Communicate the problem could be hardware or printer software settings Ready or Busy Printing the problem may be with the printer software settings Transparencies or photos contain white lines ADJUST THE QUALITY SPEED SETTINGS 1 With a document or photo open click File Print 2 Click Properties Preferences Options or Setup 3 From the Quality Copies ...

Page 143: ...educed print quality and faster print speed select Quick Print ADJUST THE PROGRAM SETTINGS FOR THE DOCUMENT Use a different fill pattern in the program For more information see the program documentation PERFORM MAINTENANCE ON THE PRINT CATRIDGES You may need to clean the print cartridge nozzles Checking the printer status Windows Vista users only 1 Click Control Panel Printer 2 Make sure The print...

Page 144: ...r readiness The printer may not be ready to print Check the following When you think you have solved the problem test the solution by sending a document to print DOES THE PRINTER HAVE PAPER AND IS IT PROPERLY LOADED For more information see the related topic below ARE THE STICKER AND TAPE REMOVED FROM THE PRINT CARTRIDGES 1 Lift the scanner unit 2 Remove the print cartridges from the print cartrid...

Page 145: ...essor 6 Verify that the Default data type is LEMF If it is not select LEMF from the available choices and then click OK Resolving font problems HAVE YOU APPLIED THE FONTS CORRECTLY IN THE PROGRAM Most programs do not print a stretched or resized font IS THE FONT A TRUETYPE FONT IS IT AVAILABLE ON THE COMPUTER The font you are trying to print may not be available in the program font selection box N...

Page 146: ... Copies tab in Printing Preferences 1 Click File Print 2 Click Properties Preferences Options or Setup 3 From the Quality Copies tab make changes as needed 4 Click OK to close any dialog boxes that are open IS THE PROBLEM WITH THE PROGRAM Try printing a different image If it prints correctly the problem may be with the program you are using For more information see the program documentation Printi...

Page 147: ...SURE THE CARTRIDGES ARE PROPERLY INSTALLED Withthefrontoftheprinterfacingyou checkforproperprintcartridgeinstallation Ifyouareusingacolorcartridge make sure it is properly installed in the right carrier If you are using a black cartridge or photo cartridge make sure it is properly installed in the left carrier For more information see the related topic below MAKE SURE THE LEXMARK PRINTER DRIVER IS...

Page 148: ...to the print server is off 3 Remove the USB cable from the external print server 4 Disconnect the external print server from the computer 5 Connect the printer USB cable to the printer 6 Press to turn the printer back on Cable is not connected is loose or is damaged The printer cable must be fully connected and undamaged for proper communication MAKE SURE THE USB CABLE IS CONNECTED TO THE USB PORT...

Page 149: ... XP click Start Settings Printers and Faxes 2 Right click the Lexmark X5400 Series icon 3 From the sidebar menu select Properties 4 Click the Ports tab 5 Make sure The port is set to a USB port File is not set as the port If the document still does not print then the USB port may not be enabled in the computer For more information see the related topic Enabling the USB port Printer cannot communic...

Page 150: ... 3 Click Sharing 4 Select Shared as and then give the printer a distinctive name 5 Click OK TRY TO LOCATE THE PRINTER FROM THE REMOTE COMPUTER If the printer is shown as Shared on the host computer but you still cannot print try to locate the printer from the remote computer Windows Vista Windows XP or Windows 2000 users 1 Open the Printers or Printers and Faxes folder 2 Right click the Lexmark X5...

Page 151: ...dio icon 3 From the left pane of the Welcome screen click Scan 4 Click Custom Settings 5 Select a lower scan resolution 6 Click Start Is the original document loaded correctly on the scanner glass Make sure the original document is placed in the upper left corner of the scanner glass Place the item you want to copy facedown on the scanner glass Make sure the upper left corner of the front of the i...

Page 152: ... a different outlet If the printer is plugged into a surge protector unplug the printer and plug it directly into an electrical outlet MAKE SURE THE EXTERNAL PRINT SERVER IS WORKING If the printer is connected to an external print server the problem may be with this print server Check to make sure the device is working properly and that the printer is connected to the network Experiencing poor qua...

Page 153: ...er size that is set This typically happens when you are trying to print from your PictBridge enabled digital camera You may have left the printer control panel Photo Size menu item setting at 8 5 x 11 in or 5 x 7 in size but your camera has a print size of 4 x 6 in or L You need to make sure your chosen photo size on the printer is 4 x 6 in or 10 x 15 cm depending on the typically used photo size ...

Page 154: ...hooting How to clear and avoid paper jams To clear the paper path 1 Pull firmly on the paper to remove it If you cannot reach the paper because it is too far into the printer lift the scanner unit to open the printer 2 Pull the paper out 3 Close the scanner unit 4 Press 5 Reprint any missing pages To avoid paper jams do not force paper into the printer Paper jam in the Automatic Document Feeder AD...

Page 155: ...r and gently pull it out 3 Close the ADF 4 Press Paper jam in the printer EJECT THE PAPER AUTOMATICALLY To remove the paper jam eject the paper 1 Press and hold 2 Remove the paper from the paper exit tray Troubleshooting 155 ...

Page 156: ...tions if paper or specialty media misfeeds or skews or if multiple sheets feed or stick together Try one or more of the following CHECK PAPER CONDITION Use only new unwrinkled paper CHECK PAPER LOADING Load a smaller amount of paper into the printer Loadpaperwiththeprintsidefacingyou Ifyouarenotsurewhichsideistheprintableside seetheinstructions that came with the paper See Loading paper on page 50...

Page 157: ... Loading paper on page 50 Try loading one page envelope or sheet of specialty media at a time CHECK PRINTER DEFAULT AND PAUSE SETTINGS 1 Windows Vista users click Control Panel Printers under Hardware and Sound Windows XP users click Start Printers and Faxes Windows 2000 users click Start Settings Printers 2 Double click the print queue device 3 Click Printer Make sure no check mark appears next t...

Page 158: ...of paper you are using Some low quality papers may be too thin or too slick to be fed correctly into the printer For more information see Choosing compatible specialty paper types on page 61 ARE YOU LOADING THE PAPER CORRECTLY For more information see Loading paper on page 50 Note Do not force paper into the printer Memory card troubleshooting Your printer may not support Memory Cards PictBridge e...

Page 159: ...memory card that contains photos The printer will read photos created using the JPEG format For more information see the documentation that came with the digital camera MAKE SURE THE USB CABLE IS CONNECTED 1 Check the USB cable for any obvious damage 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of th...

Page 160: ...page 177 CHECK INK Check the ink levels and install a new print cartridge if necessary CLEAN THE SCANNER GLASS If the scanner glass is dirty gently wipe it with a clean lint free cloth dampened with water REVIEW STEPS TO IMPROVE PRINT QUALITY See Improving print quality on page 133 ADJUST THE BRIGHTNESS OF THE COPY 1 Load the document facedown on the scanner glass 2 From the control panel press Co...

Page 161: ...eft corner CHECK PAPER SIZE Make sure the paper size being used matches the size you selected CHECK ORIGINAL SIZE SETTING Make sure that the Original Size setting is Automatic or the size of the original document that you are copying Scan troubleshooting Scanner does not respond These are possible solutions Try one or more of the following CHECK MESSAGES If an error message is displayed see Error ...

Page 162: ...ble into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with the USB symbol RESTART COMPUTER Turn off and then restart your computer Scanning takes too long or freezes the computer These are possible solutions Try one or more of the following CLOSE OTHER SOFTWARE Close all programs not being used CHANGE THE SCANNI...

Page 163: ...IMPROVE PRINT QUALITY See Improving print quality on page 133 ARE YOU SCANNING FROM PHOTO OR GLOSSY PAPER A MAGAZINE OR A NEWSPAPER If you are copying or scanning from photo or glossy paper a magazine or a newspaper see Removing wavy patterns from scanned photos magazines or newspapers on page 79 CHECK QUALITY OF ORIGINAL DOCUMENT If the quality of the original document is not satisfactory try usi...

Page 164: ...ror message is displayed follow the instructions on the display MAKE SURE THE PRINTER IS ON If the light is not on see Power button is not lit on page 128 CHECK CABLE CONNECTIONS Make sure cable connections for the following hardware are secure if applicable Power supply Telephone Handset Answering machine CHECK THE TELEPHONE WALL JACK 1 Plug a telephone into the wall jack 2 Listen for a dial tone...

Page 165: ...sed by another device wait until the other device is finished before sending a fax If you are using the On Hook Dial feature turn up the volume to verify a dial tone DISCONNECT OTHER EQUIPMENT TEMPORARILY To ensure the printer is working correctly connect it directly to the telephone line Disconnect any answering machines computers with modems or telephone line splitters CHECK FOR PAPER JAMS Check...

Page 166: ...ss 5 Press or repeatedly until Dialing and Sending appears 6 Press 7 Press or repeatedly until Scan appears 8 Press 9 Press or repeatedly until After Dial appears 10 Press Can send but not receive faxes These are possible causes and solutions Try one or more of the following LOAD PAPER Load paper to print any faxes that have been stored in the printer CHECK THE AUTO ANSWER BUTTON If the Auto Answe...

Page 167: ...Check document placement Load the original document facedown in the ADF or in the upper left corner of the scanner glass Check the Dial Prefix setting 1 From the control panel press Fax Mode 2 Press 3 Press or repeatedly until Fax Setup appears 4 Press 5 Press or repeatedly until Dialing and Sending appears 6 Press 7 Press or repeatedly until Dial Prefix appears 8 Press 9 To change the setting pre...

Page 168: ...rs 11 Press to save this setting Printer receives a blank fax These are possible causes and solutions Try one or more of the following CHECK ORIGINAL DOCUMENT Ask the sender to verify the original document was loaded correctly CHECK INK Check the ink levels and install a new print cartridge if necessary CHECK CARTRIDGES 1 Remove the print cartridges 2 Make sure the sticker and tape have been remov...

Page 169: ...een a problem with the quality of the telephone line connection Fax Mode Unsupported The receiving fax machine does not support the type of fax you attempted to send If it does not support Your scan resolution lower the scan resolution 1 From the control panel press Fax Mode 2 Press 3 Press or repeatedly until Quality appears 4 Press 5 Press or repeatedly until a lower quality appears 6 Press Lega...

Page 170: ...ons Try one or more of the following CHANGE REDIAL SETTINGS The printer automatically redials three times at 2 minute intervals You can change the default settings to redial up to five times at intervals up to 8 minutes To change the redial settings 1 From the control panel press Fax Mode 2 Press 3 Press or repeatedly until Fax Setup appears 4 Press 5 Press or repeatedly until Dialing and Sending ...

Page 171: ...orrouterthat willsupport analoguse For more information contact your DSL provider If you are using a PBX telephone service make sure you are connecting to an analog connection on the PBX If none exists consider installing an analog telephone line for the fax machine For more information on faxing when using a PBX telephone service see Setting up to fax while behind a PBX on page 36 CHECK PHONE LIN...

Page 172: ...rint cartridges and close the cartridge carrier lids 2 Close the scanner unit 3 Disconnect the power cord from the electrical outlet 4 Reconnect the power cord to the electrical outlet 5 If the button is not lit press 6 Reinsert the print cartridges If the error does not reappear the problem has been corrected If the problem reappears one of the cartridges is not working properly Continue with the...

Page 173: ...ary To order supplies see Ordering paper and other supplies on page 126 2 Press to continue Clear Carrier Jam REMOVE ANY OBSTRUCTIONS 1 Raise the scanner unit 2 Remove any objects blocking the path of the print cartridge carrier 3 Make sure the cartridge carrier lids are closed 4 Close the scanner unit 5 Press Cover Open Make sure that the scanner unit is closed Error 1104 1 Remove the print cartr...

Page 174: ...wer cord to the electrical outlet 4 If the button is not lit press 5 Reinsert the print cartridge 6 If the error Does not reappear the problem has been corrected Reappears replace the print cartridge with a new one Left Cartridge Missing Right Cartridge Missing One or both print cartridges are missing or not installed properly For more information see Installing print cartridges on page 120 Notes ...

Page 175: ...eet you printed and scanned 1 Make sure you completely fill in your selected circle or circles 2 Press to continue Could not detect a proof sheet The document placed on the scanner glass is not a valid proof sheet For more information see Printing photos stored on the memory device using the proof sheet on page 81 No proof sheet information The photo proof sheet you printed and scanned is no longe...

Page 176: ...r size option that will fit your largest photo size 5 Press Start Color or Start Black to begin printing PictBridge communications error RemoveandthenreinserttheUSBcablethatcamewiththecameraintothePictBridgeportonthefrontoftheprinter Please remove camera to use your memory card The printer can read either a PictBridge enabled digital camera or a memory card but not both at the same time 1 Remove b...

Page 177: ... that one of the necessary cartridges is missing You need to install a print cartridge Communication not available The printer and computer may not be able to exchange data IS THE PRINTER RECEIVING POWER If is not lit the printer may not be receiving power Plug the printer into a different outlet If the printer is plugged into a surge protector unplug the printer and plug it directly into an elect...

Page 178: ...Memory The printer software cannot obtain enough memory to print Try the following Before sending a document to print close any other open programs The printer may print a blank page when too many programs are open on the computer Follow the instructions on the error screen These instructions reduce the amount of memory needed to print Out of Paper 1 Load paper 2 Press to continue printing Note Do...

Page 179: ...r computer screen to print using the color print cartridge Notes The Continue button is available only at the beginning of a print job A variable amount of ink remains in the black cartridge Follow these steps to replace the black cartridge in your printer 1 Cancel the print job if it has not been canceled yet 2 Replace the black cartridge with a new cartridge 3 Print your document again Color Car...

Page 180: ... need to be installed The print job has been canceled Note A variable amount of ink remains in the cartridges Follow these steps to replace the cartridges in your printer 1 Replace the used cartridges with new cartridges 2 Print your document again Troubleshooting 180 ...

Page 181: ...ges in the products or the programs described may be made at any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent...

Page 182: ...idential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be ...

Page 183: ...Council directives 2004 108 EC 2006 95 EC and1999 5 EContheapproximationandharmonizationofthelawsoftheMemberStatesrelatingtoelectromagnetic compatibilityandsafetyofelectricalequipmentdesignedforusewithincertainvoltagelimitsandonradioequipment and telecommunications terminal equipment A declaration ofconformitywiththerequirementsofthedirectiveshasbeensignedbytheDirectorofManufacturing and Technical...

Page 184: ... to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See your setup documentation for more information The Ringer Equivalence Number REN ...

Page 185: ... equipment caused by local lightning strikes and other electrical surges The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is ...

Page 186: ...s The grant of a telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of telepermitted equi...

Page 187: ...elefonleitungen in der Schweiz Zeitsteuertakte vorhanden sind Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero codice Lexmark 14B5109 da installare su tutte le linee che ricevono impulsi remoti in Svizzera È necessario utilizzare il filtro Lexmark poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera Power consumption Product power co...

Page 188: ...onsumption claims are provided in power units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage Statement of Limited Warranty Lexmark International Inc Lexington KY This limited warranty applies to the United States For customers outside the U S see...

Page 189: ...rwise by Lexmark ForfurtherexplanationofyourwarrantyalternativesandthenearestLexmarkauthorizedservicerinyourarea contact Lexmark at 800 332 4120 or on the World Wide Web at http support lexmark com Remotetechnicalsupportisprovidedforthisproductthroughoutitswarrantyperiod Forproductsnolongercovered by a Lexmark warranty technical support may not be available or only be available for a fee Extent of...

Page 190: ...ENTS PROMPTLY RETURN THE PRODUCT UNUSED AND REQUEST A REFUND OF THE AMOUNT YOU PAID IF YOU ARE INSTALLING THIS PRODUCT FOR USE BY OTHER PARTIES YOU AGREE TO INFORM THE USERS THAT USE OF THE PRODUCT INDICATES ACCEPTANCE OF THESE TERMS CARTRIDGE LICENSE AGREEMENT I agree that the patented print cartridge s shipped with this printing device are sold subject to the following license agreement The pate...

Page 191: ...e Program in whole or in part in any manner that has the effect of overriding modifying eliminating obscuring altering or de emphasizing the visual appearance ofanytrademark tradename tradedressorintellectualpropertynoticethatappearsonanycomputerdisplay screens normally generated by or as a result of the Software Program b Copying You may make one 1 copy of the Software Program solely for purposes...

Page 192: ...AMAGETO DATA ORRECORDS FORCLAIMSOF THIRD PARTIES OR DAMAGE TOREALORTANGIBLEPROPERTY FORLOSSOFPRIVACYARISINGOUTORINANYWAYRELATEDTOTHEUSEOFORINABILITYTOUSETHESOFTWARE PROGRAM OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS LICENCE AGREEMENT REGARDLESS OF THE NATURE OF THE CLAIM INCLUDING BUT NOT LIMITED TO BREACH OF WARRANTY OR CONTRACT TORT INCLUDING NEGLIGENCE OR STRICT LIABILITY AND EVEN IF...

Page 193: ...t terms and conditions and that you are doing so with the intent to sign a contract with Lexmark 18 CAPACITY AND AUTHORITY TO CONTRACT You represent that you are of the legal age of majority in the place you sign this License Agreement and if applicable you are duly authorizedby your employer or principal to enter into this contract 19 ENTIRE AGREEMENT This License Agreement including any addendum...

Page 194: ... Menu 38 Pause Redial 39 Phone Book 39 Photo Card 38 Power 37 Resize 38 Right arrow 38 Scan Mode 37 Select 38 Start Black 39 Start Color 39 buttons Productivity Studio Copy 43 E mail 43 Fax 43 Photo Greeting Cards 43 Photo Packages 43 Poster 43 Scan 43 Transfer Photos 43 using 43 buttons Solution Center Advanced 45 How To 45 Maintenance 45 Troubleshooting 45 using 45 C cable connections checking 1...

Page 195: ...canner unit does not close 160 copying 87 adjusting quality 89 cloning an image 90 collating copies 89 customizing settings 91 enlarging an image 90 making a copy lighter or darker 89 photos 87 reducing an image 90 repeating an image 90 copying a photo 88 could not detect a proof sheet 175 cover open 173 creating and viewing slideshow 85 creating fax cover page using the Fax Setup Utility 109 crop...

Page 196: ... settings resetting printer software 65 factory default settings resetting to 66 faded colors 139 Fax menu 112 fax activity reports 119 confirmation reports 119 customizing settings 109 forwarding 108 receiving automatically 107 receiving manually 105 receiving with an answer code 105 setting a manual answer code 106 Fax button 43 fax cover page creating using the Fax Setup Utility 109 fax error 1...

Page 197: ...er jam in the paper support 156 paper jam in the printer 155 paper or specialty media misfeeds 156 printer does not feed paper envelopes or specialty media 157 junk faxes blocking 115 L labels loading 51 language changing 128 last page first 60 left cartridge error 174 left cartridge incorrect 174 left cartridge missing 174 Lexmark Productivity Studio creating and viewing slideshow 85 Library scan...

Page 198: ...carrier 26 scanner glass 26 scanner unit 26 top cover 26 USB port 26 pausing print jobs 60 PDF creating from a scan 95 Phone Book computer using 109 Phone Book control panel using 108 phone line busy error message 170 phone line error 171 photo adjusting hue 77 adjusting saturation 77 applying color effect 78 blurring 76 cropping 75 enhancing 77 sharpening 76 Photo Card menu 69 photo cards loading...

Page 199: ...cialty media 157 printer plugged in but does not print 149 printer receives blank fax 168 printer software installing 42 reinstalling 132 removing 132 updating 151 printer status checking 143 printing all photos from a memory device 81 banner 64 blocked fax list 115 booklets 63 cards 61 collate 59 custom size paper 64 document 57 envelopes 61 greeting cards 61 improving print quality 133 index car...

Page 200: ...ing settings 97 customizing settings using computer 97 editing images 94 editing text 94 from magazines and newspapers 79 multiple photos at one time using computer 95 over a network 98 photo to Library 95 removing wavy moire patterns 79 saving scanned image 93 to computer 98 using the control panel 93 scanning a document 93 scanning takes too long or freezes the computer 162 searched folders pref...

Page 201: ...pported file types found on memory card 179 vertical straight lines are not smooth 142 white lines appear in graphics or black areas 143 wrong printer attached 151 Troubleshooting button 45 troubleshooting copy copier does not respond 159 partial document or photo copies 161 poor copy quality 160 scanner unit does not close 160 troubleshooting error messages alignment error 172 black cartridge rep...

Page 202: ...ccessful 162 scanner does not respond 161 scanning takes too long or freezes the computer 162 troubleshooting setup cannot print from digital camera using PictBridge 153 incorrect language appears on display 128 page does not print 130 power button is not lit 128 software does not install 129 U unsupported file types found on memory card 179 unwanted faxes blocking 115 updating printer software 15...

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