Troubleshooting
51
Troubleshooting
Intermittent printing
See “Bidirectional communications problems” on
page 42.
Old document prints
with different fonts
When you print a document formatted for a
different printer, Windows may substitute different
fonts. Line breaks and page breaks may change
also. Use the software application that created the
document to fix these problems, then save your
changes for the next time you print.
Parallel cable
interface problems
See “Bidirectional communications problems” on
page 42.
Paper Status light is
blinking and an error
message appears
If the Paper Status light is blinking and an error
message appears on your computer screen, make
sure:
•
the printer has paper.
•
there is not a paper jam.
If the printer has paper and there is no paper jam,
try the following:
1
Unplug the printer power cord from the
electrical outlet.
2
Remove any paper fragments or objects from
the printer.
3
Plug the printer power cord into an electrical
outlet.
If the light continues to blink, the printer may need
service.
If your printer needs service, refer to your printer
registration card or warranty/service information
for the appropriate telephone number for your
country.
Printer has missing
or damaged parts
If your printer has missing or damaged parts,
contact your point of purchase.
Problems
Solutions
