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Lexmark 16L0000 - X 422 MFP B/W Laser, User Reference Manual, Page: 131 / 250

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Lexmark 16L0000 - X 422 MFP B/W Laser User Reference Manual Download Page 131

Solving print quality problems

131

Troubleshooting

Unexpected characters print or 
characters are missing.

• Make sure you are using the correct print driver.
• Turn the MFP off and back on.
• Make sure the USB or Ethernet cable is firmly plugged into its 

corresponding connector on the back of the MFP.

• Restore Factory Defaults. See 

Restoring factory defaults

 

for more information.

Problem

Solution

Summary of Contents for 16L0000 - X 422 MFP B/W Laser

Page 1: ...www lexmark com X422 User s Reference January 2004...

Page 2: ...ying faxing and scanning 20 Tips on storing media 20 Scanning information 20 Avoiding jams when scanning 20 Scanning to e mail or FTP 21 Build a To list 21 Search for name 21 Manual e mail addresses 2...

Page 3: ...sided originals 31 Job 5 enlarge copies 31 Using Duplex with your scan original for a two sided copy 31 Interrupting a job to make a copy 32 Canceling a copy 32 Faxing information 32 Quick fax 32 Sen...

Page 4: ...guidelines 44 Scan media specifications and guidelines 44 Scan media source specifications 44 Loading scan media 44 Loading scan media in the ADF 45 Loading scan media in the scanner flatbed 47 Print...

Page 5: ...ray 1 area 98 Jams in the tray 2 area 99 Jams inside a tray after clearing the metal stop 100 Jams under the MFP 101 Chapter 5 Maintenance 104 Conserving supplies 104 Maintaining your MFP 104 Ordering...

Page 6: ...bling control panel menus 136 Enabling menus 136 Restoring factory defaults 137 Linking trays 137 Disabling tray linking 138 Removing the MFP from an optional drawer 138 Removing optional cards 139 Un...

Page 7: ...ofiles 223 Managing shortcuts creating entering deleting 224 Creating a fax shortcut 224 Creating an e mail or FTP shortcut 224 Entering shortcuts 224 Deleting shortcuts 224 Chapter 9 Understanding th...

Page 8: ...ces 8 Notices Edition notice Trademarks Licensing notice Safety information Cautions and warnings Electronic emission notices Noise emission levels Energy Star Laser notices Statement of limited warra...

Page 9: ...0 044 In other countries contact your point of purchase References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countr...

Page 10: ...Inc Arial The Monotype Corporation plc Candid Agfa Corporation CG Omega Product of Agfa Corporation CG Times Based on Times New Roman under license from The Monotype Corporation plc is a product of Ag...

Page 11: ...above These licenses do not provide you any rights to the Lexmark copyrighted software in this MFP Since the GNU licensed software that the Lexmark modifications are based upon is supplied explicitly...

Page 12: ...y cause the print media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful...

Page 13: ...ry Canada compliance statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Avis de conformit aux normes de l industrie du Canada Ce...

Page 14: ...r pollution caused by power generation Companies participating in this program introduce products that power down when they are not being used This feature will cut the energy used by up to 50 percent...

Page 15: ...e hazardous The MFP contains internally a Class IIIb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and MFP a...

Page 16: ...d is 12 months and starts on the date of original purchase as shown on the purchase receipt To obtain warranty service you may be required to present proof of original purchase Warranty service will b...

Page 17: ...under this Statement of Limited Warranty is set forth in this section For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this Statement of Limite...

Page 18: ...implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages If such laws apply the limitations or exclusions contained in this statement may not apply to...

Page 19: ...rd Lexmark X422 multifunction printer MFP the MFP configured with an optional 250 sheet drawer and the MFP configured with a 500 sheet drawer Note You may only use one of the optional drawers at a tim...

Page 20: ...velopes are sometimes referred to as specialty media Store your print media properly For more information see Storing print media in Media specifications and guidelines Scanning information Avoiding j...

Page 21: ...can use them See E mail FTP Settings for information about setting up e mail and FTP You can scan a document directly to an e mail address or File Transfer Protocol FTP site This section describes the...

Page 22: ...ist is saved as a shortcut and the new shortcut number is displayed You can change the name and number of the shortcut by browsing to the IP address or host name of the MFP Save the change and continu...

Page 23: ...ments use the navigation arrow buttons to highlight Options from the E mail menu and then press Use the navigation arrow buttons to highlight What will be sent and then press Press the down arrow unti...

Page 24: ...rmation and the status of the received images Step 2 Scan your original documents 1 Locate the MFP you specified in the scan profile 2 Load all pages face up in the ADF or face down in the scanner fla...

Page 25: ...the profile list on the MFP control panel 3 Click Submit A Scan Profile window appears on your desktop indicating that your computer is waiting to receive the scan output file Step 3 Scan your origin...

Page 26: ...ext Graphics Photo Describes the content of the original documents being scanned Color Color 24 bit Gray 8 bit BW 1 bit Describes the color scale of the original documents being scanned BW is Black an...

Page 27: ...s Copy mode and begins copying Select number of copies To select the number of copies for your job from the Home screen type the number of copies on the keypad The device automatically enters Copy mod...

Page 28: ...d then press the right arrow to increase the output scale or the left arrow button to decrease the output scale Set darkness To adjust the darkness of your copies press Copy press the down arrow until...

Page 29: ...eft or right arrow to turn Time Stamp on or off Time stamp prints the current time and date in the upper left corner of your copies if the device has previously been set to the current time Set overla...

Page 30: ...is highlighted and then press 5 Press the left or right arrow button until Text Graphics appears Content is highlighted 6 Press Start Job 3 use paper saver Make three copies of a four page document w...

Page 31: ...arrow until you see Long Edge 9 Press Start Job 5 enlarge copies Enlarge a black and white drawing so you can see it better and make annotations 1 Place the document face down oriented properly on th...

Page 32: ...the MFP 2 Load the original document face up in the ADF or face down in the scanner flatbed See Loading scan media in the ADF and Loading scan media in the scanner flatbed for more information and ill...

Page 33: ...d press Search for your shortcut based on the recipient s name or based on the shortcut number assigned when you first saved the shortcut A list is presented Highlight the numbers you want to select i...

Page 34: ...use of a line splitter you can use manual fax to begin sending or receiving faxes after beginning a phone call To enter manual fax mode press Fax Highlight Options and press Highlight Manual Fax and...

Page 35: ...see Text Graphics 5 Press Start Job 4 photo 1 Place the photo face down on the scanner flatbed 2 Press Fax 3 Enter the fax recipient phone number on the numeric keypad 4 Use the navigation arrow butto...

Page 36: ...h Incoming fax Press to highlight it It is highlighted when an x appears to the left of it 4 Press the left arrow button to highlight Delete and then press Canceling fax es appears on the control pane...

Page 37: ...ure the recommended print side is face down when loading all trays and the recommended print side is face up when loading the multipurpose feeder Keep print media stored in an acceptable environment S...

Page 38: ...e information A list of installed options and features Installed MFP memory Device statistics Print a menu settings page to review the default print fax copy and e mail settings and to verify that MFP...

Page 39: ...rol panel If the job you want to cancel is printing or in the device print queue 1 Press the Print Profiles or Stop button 2 Press the down arrow button until you reach Cancel Print Jobs 3 Press A lis...

Page 40: ...sociated with them If you are on a network the user name is the same as your computer name on the network If you are locally attached to the MFP you must create a user name in the print driver dialog...

Page 41: ...Press the down arrow button until your user name is highlighted and then press The user name is highlighted when a check mark appears to the left of your user name The following prompt appears where...

Page 42: ...nt additional copies later You can print additional copies as long as the job remains stored in memory See Printing and deleting held jobs for more information Verify Print If you send a Verify Print...

Page 43: ...which is recognizable in the list because after your user name a space and the word Confidential follows you are prompted to enter your PIN number by the PIN request screen Enter your PIN number usin...

Page 44: ...an media source specifications To avoid jams in the ADF see Avoiding jams when scanning Loading scan media You can load or place all sorts of items to be scanned to make a copy to be scanned to e mail...

Page 45: ...he scan media face up in the ADF with the edge going under the stack height limiter 3 Adjust the guides so they lightly touch the edge of the stack if you loaded a stack of scan media Note Do not forc...

Page 46: ...ectly in the ADF All scan media loads the same way but the orientation of the printed side of your job makes a difference Use the following illustration to show you how to turn your scan media based o...

Page 47: ...Scan media specifications and guidelines 47 Media specifications and guidelines Loading scan media in the scanner flatbed 1 Open the scanner flatbed cover...

Page 48: ...es 48 Media specifications and guidelines 2 Position your item face down on the scanner glass with the top left corner of the item placed at the left corner of the glass a For an item with portrait or...

Page 49: ...ifications and guidelines b For an item with landscape orientation the item is placed this way Note If you load a book note that the cover of the scanner flatbed automatically adjusts to accommodate t...

Page 50: ...urces For more information on selecting specific print media see Print media guidelines We recommend that you try a limited sample of any print media you are considering using with the MFP before purc...

Page 51: ...parencies 100 sheets of paper labels Tray 2 optional 250 sheet tray Paper only A4 A5 JIS B5 folio letter legal executive statement 60 90 g m2 16 24 lb 250 sheets of paper Tray 2 optional 500 sheet tra...

Page 52: ...ls transparencies card stock A4 A5 JIS B5 folio letter legal executive statement universal 7 3 4 envelope Monarch 9 envelope 10 envelope Com 10 DL envelope C5 envelope B5 envelope other envelope 60 19...

Page 53: ...to the rear output bin Select Other Envelope size when using a nonstandard size of envelope The MFP formats the envelope for the maximum size 9 02 x 14 in Set the actual size from your application Sup...

Page 54: ...x 9 5 in DL Envelope 110 x 220 mm 4 33 x 8 66 in C5 Envelope 162 x 229 mm 6 38 x 9 01 in B5 Envelope 176 x 250 mm 6 93 x 9 84 in Other Envelope Universal 356 x 216 mm 14 x 8 5 in Supported print medi...

Page 55: ...encies envelopes paper labels and card stock for your MFP helps you avoid printing problems The following sections contain guidelines for choosing the correct print media For detailed information abou...

Page 56: ...ecommended for use with your MFP Paper with a rough or heavily textured surface Coated papers such as erasable bond Preprinted papers manufactured with chemicals that may contaminate the MFP Multiple...

Page 57: ...avoid damaging your MFP Use transparencies designed specifically for laser printers Transparencies must be able to withstand temperatures of 175 C 347 F without melting discoloring or releasing hazard...

Page 58: ...an envelope instructions If you are feeding self sealing envelopes open the rear output bin door so envelopes feed straight out the back of the MFP The rear output bin holds about 10 envelopes Labels...

Page 59: ...me you replace the print cartridge complete the following steps to maintain MFP feeding reliability 1 Print 5 sheets of paper 2 Wait approximately 5 seconds 3 Print 5 more sheets of paper Card stock C...

Page 60: ...rint driver to print individual duplex jobs Warning As the MFP processes a duplex print job it partially ejects a sheet to the standard output bin and then pulls the sheet back inside Do not touch the...

Page 61: ...sing This information is usually indicated on the print media package Long Edge The asterisk indicates this is the factory default setting Assumes binding along the long end of the page left edge for...

Page 62: ...drawer Your MFP has one standard 250 sheet tray You may use the optional 250 sheet drawer or the optional 500 sheet drawer as a print media source however you may use only one of these options at a ti...

Page 63: ...ate the tabs on both of the guides 4 Squeeze the length guide tab and the length guide together and then slide the guide to the back of the tray 5 Squeeze the width guide tab and the width guide toget...

Page 64: ...tack is toward the front of the tray For information on loading letterhead see Printing on letterhead 7 Place the stack of print media against the left side of the tray and insert it under the metal s...

Page 65: ...idth guide tab and the width guide together and then slide the guide to the edge of the print media 9 Squeeze the length guide tab and the length guide together and then slide the guide to the edge of...

Page 66: ...Print media specifications and guidelines 66 Media specifications and guidelines 10 Insert the tray 11 Set the paper size and paper type in the menus from the control panel...

Page 67: ...ing the optional 500 sheet tray The optional 500 sheet tray only accepts paper It is designed with a special cover at the back of the tray to shield legal size paper The cover protects legal size pape...

Page 68: ...Print media specifications and guidelines 68 Media specifications and guidelines 3 Press down on the metal plate until it locks into place 4 Locate the tabs on both of the guides Tab Tab...

Page 69: ...he width guide together and then slide the guide all the way to the right 7 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a le...

Page 70: ...er fits easily under the metal stop and is not bent or wrinkled Do not raise the metal stop or force paper under it Note Do not exceed the maximum stack height indicated by the maximum stack height in...

Page 71: ...eze the length guide tab and the length guide together and then slide the guide to the edge of the paper Note Sliding the guides too tightly against the paper may cause misfeeds 11 Close the cover 12...

Page 72: ...to load the next sheet See Loading the multipurpose feeder for more information See page 51 of Media specifications and guidelines for a listing of supported types and sizes Note When printing from th...

Page 73: ...ecifications and guidelines 73 Media specifications and guidelines Opening the multipurpose feeder 1 Locate the finger grips on the multipurpose feeder door 2 Use the finger grips to pull the door ope...

Page 74: ...envelopes do not extend the other extension as mentioned in step 4 on page 74 and step 5 on page 74 Having the first extension out and the second one not extended works best with envelopes 4 Gently p...

Page 75: ...5 Media specifications and guidelines Loading the multipurpose feeder See Specifications for print media for information on sizes and types of print media you can load in the multipurpose feeder 1 Sli...

Page 76: ...a jam Flex sheets of paper back and forth to loosen them and then fan them Do not fold or crease the print media Straighten the edges on a level surface Hold transparencies by the edges and fan them t...

Page 77: ...print media under the stack height limiter The maximum stack height for any print media is 10 mm 0 4 in Overfilling the multipurpose feeder could cause jams Note See Print media source specifications...

Page 78: ...g first Note If you load letterhead for duplex printing load the sheets with the logo face down and entering last Load transparencies with the recommended print side face up and the top edge entering...

Page 79: ...feed stamped envelopes into the multipurpose feeder The stamp and addresses are shown for envelope orientation only 5 Slide the print media into the multipurpose feeder slot as far as it will go with...

Page 80: ...The standard output bin holds 150 sheets of print media The MFP automatically sends print jobs to the standard output bin All jobs collate face down in this bin Raising the paper rest The paper rest...

Page 81: ...print on different sizes and types of print media such as paper transparencies postcards note cards and envelopes Labels and transparencies may print more successfully when sent to the rear output bi...

Page 82: ...Print media specifications and guidelines 82 Media specifications and guidelines To use the rear output bin 1 Grasp the tab in the recessed area of the rear output bin door Tab...

Page 83: ...es 83 Media specifications and guidelines 2 Pull the door down 3 Pull the extension straight out using the tab 4 Close the rear output bin door when you finish using it Note Make sure the door closes...

Page 84: ...jammed prints if Jam Recovery is set to On from the control panel or the Web pages Setting Jam Recovery to Auto does not guarantee that a new copy of the page will print Identifying the media path Th...

Page 85: ...positioning in the ADF 200 Paper jam remove Print Cartridge to access Jams under the print cartridge Jams in the tray 1 area Jams in the tray 2 area 201 Paper jam remove Print Cartridge to access Jam...

Page 86: ...jams Jams in the ADF There are several jams that may occur in the ADF Entering the ADF The scan media jammed under the top cover of the ADF 1 Open the top cover of the ADF 2 Grasp the jammed scan med...

Page 87: ...the ADF The scan media jammed under the rollers under the top cover of the ADF 1 Open the top cover of the ADF 2 Press the button to release the second cover 3 Lift the second cover 4 Grasp the jammed...

Page 88: ...in the ADF A jam occurs when scan media is not positioned properly in the ADF or media was not placed in the ADF Position the scan media properly in the ADF and press Jams under the print cartridge Si...

Page 89: ...te If the print media resists stop pulling and access it from the rear output bin door See Jams behind the upper front door and the rear output bin door to continue 4 Reinstall the print cartridge See...

Page 90: ...ut bin door and the upper front door The print media jams before reaching the standard output bin See Before reaching the standard output bin The print media jams before exiting completely into the st...

Page 91: ...rear output bin door 91 Clearing jams 2 Gently remove the jam based on how much is visible If the middle of the sheet of print media is visible but not the ends grasp the print media on both sides an...

Page 92: ...the rear output bin door 92 Clearing jams If an end of the jam is visible pull it straight out toward you 3 Close the rear output bin door by pushing it in the middle under the tab Note Make sure the...

Page 93: ...dge if you need instructions 2 Remove the print cartridge See Page 107 in Removing the used print cartridge if you need instructions CAUTION The inside rear of the MFP may be hot 3 Locate the jam insi...

Page 94: ...d output bin 94 Clearing jams Exiting to the standard output bin 1 Gently pull the jam straight out 2 If the print media does not pull easily from here continue with Jams behind the rear output bin do...

Page 95: ...r output bin door 95 Clearing jams Jams behind the rear output bin door This jam occurs when print media less than 152 4 mm 6 in in length has attempted to exit to the standard output bin 1 Open the r...

Page 96: ...s stop pulling Remove the print cartridge and then pull the jam out Note If you cannot find the jam inside the MFP check to see if the print job has exited to the standard output bin 3 Leave the rear...

Page 97: ...Jams in the multipurpose feeder 97 Clearing jams Jams in the multipurpose feeder 1 Gently pull the jam straight out of the multipurpose feeder 2 Press...

Page 98: ...ring jams Jams in the tray 1 area Print media is jammed in the area under the print cartridge but the jam is not visible 1 Gently pull tray 1 standard tray out and set it aside 2 Pull the jam straight...

Page 99: ...Jams in the tray 2 area 99 Clearing jams Jams in the tray 2 area 1 Gently pull tray 2 optional 250 sheet or 500 sheet tray out 2 Pull the jam straight out 3 Push the tray in 4 Press...

Page 100: ...e tray This can occur in any of the trays You need to check each tray 1 Pull the tray completely out 2 Reposition the print media under the metal stop Note If the sheet of print media is damaged remov...

Page 101: ...use To clear this type of jam 1 Pull tray 1 standard tray completely out 2 Look under the MFP on the left side to locate a green lever 3 Press down on the green lever 4 Look for the jam If it is not v...

Page 102: ...Jams under the MFP 102 Clearing jams 6 From the back of the MFP open the rear door using the tab Tab...

Page 103: ...der the MFP 103 Clearing jams 7 Look under the MFP on the right side to locate a green lever 8 Push down on the lever 9 Gently pull the jam toward you 10 Close the rear door 11 Insert the tray 12 Pres...

Page 104: ...m print quality See Replacing the print cartridge and Cleaning under the print cartridge for more information If several people are using the MFP you may want to designate a key operator to do the set...

Page 105: ...ng the print cartridge Store the print cartridge in the original packaging until you are ready to install it Do not store the print cartridge in Temperatures greater than 40 C 104 F An environment wit...

Page 106: ...does not recommend that you use print cartridges from a third party refiller Print quality and MFP reliability cannot be guaranteed if you do For best results use genuine supplies Removing the used p...

Page 107: ...the print cartridge up and out 5 Set it aside Cleaning under the print cartridge Using a clean lint free cloth gently clean the shaded areas by wiping toward the front of the MFP Warning Do not touch...

Page 108: ...tic piece and foam Save the packaging and foam to return the used print cartridge For more information see step 6 on page 110 Warning Do not touch the photoconductor drum on the bottom of the print ca...

Page 109: ...3 Hold the print cartridge by the handle and insert it into the MFP a Align the tabs on each side of the print cartridge with the slots on each side of the print cartridge cradle b Slide the print car...

Page 110: ...sed print cartridge When you return a used print cartridge you contribute to a worldwide recycling effort at no cost to you For best results use Lexmark supplies with the MFP Damage caused to the MFP...

Page 111: ...pose feeder door 3 Remove the print cartridge See Replacing the print cartridge 4 Locate the glass printhead lens 5 Gently wipe the printhead lens with a clean dry lint free cloth Warning Do not touch...

Page 112: ...he separator pick roller You need to replace these items when you have scanned 40 000 pages To replace them 1 Turn the MFP off 2 Open the top cover of the ADF 3 Grasp the plastic part of the used pick...

Page 113: ...assembly and the separator pick roller 113 Maintenance 5 Angle the pick roller assembly so you can lift it up and out Dispose of it properly 6 Grasp the cover over the separator pick roller at the ope...

Page 114: ...separator pick roller 114 Maintenance 7 Lift it up and back The cover comes completely off Set it aside 8 Lift the used separator pick roller straight up and out Dispose of it properly 9 Remove any pa...

Page 115: ...roller 115 Maintenance 10 Align the tabs on each side of the separator pick roller with the slots and slide it into place 11 Align the tabs on the cover with the slots and firmly press it into place...

Page 116: ...e larger end on the right side of the ADF in the hole Push the assembly to the right 14 Align the other end of the pick roller assembly with the hole on the opposite side of the ADF and place the end...

Page 117: ...Remove the pick roller assembly If you need help see the illustration on page 112 through the illustration on page 113 4 Wipe the small area resembling cork with a clean damp cloth moistened with wat...

Page 118: ...dow 118 Maintenance Cleaning the ADF window 1 Turn the MFP off 2 Press the button to release the second cover on the ADF 3 Pull the second cover up Since the top cover is attached to the second cover...

Page 119: ...ng the ADF window 119 Maintenance 4 Locate the long narrow ADF window 5 Using a soft clean cloth moistened only with water wipe the ADF window back and forth to clean it 6 Close the cover 7 Turn the M...

Page 120: ...Maintenance Cleaning the scanner flatbed 1 Turn the MFP off 2 Open the scanner flatbed cover 3 Using a soft clean cloth moistened only with water wipe the scanner flatbed back and forth to clean it 4...

Page 121: ...properly grounded electrical outlet The MFP power switch is on The electrical outlet is not turned off by any switch or breaker Other electrical equipment plugged into the outlet is working All optio...

Page 122: ...ork cable or USB cable is firmly plugged in at the back of the MFP Note A power cord is supplied with your MFP Other cables such as a USB or Ethernet cable must be purchased separately Make sure you a...

Page 123: ...roves Do not mix print media types in the same source Do not mix reams of print media Remove the top and bottom sheets of a ream before loading the print media Load a print media source only when it i...

Page 124: ...paper and fan it Make sure Tray 1 is selected from the print driver or from the Paper Source menu item in the Paper Menu in the Administration menu Do not overfill the tray Make sure the width and len...

Page 125: ...door to restart the MFP Make sure the print cartridge is installed While in PostScript 3 or PCL emulation the MFP is flushing data Flushing buffer remains on the control panel Make sure you are using...

Page 126: ...er MarkVision Professional the control panel or the Web pages If you are printing on an uneven print surface adjust the Paper Weight and Paper Texture settings Use recommended paper and other print me...

Page 127: ...Vertical or horizontal streaks appear on the page The toner may be low Remove the print cartridge To utilize the remaining toner shake the print cartridge gently and then reinstall it See page 108 in...

Page 128: ...e cartridge and then reinstall it See page 108 in Replacing the print cartridge for an illustration of how to shake the print cartridge Replace the used print cartridge with a new one See Replacing th...

Page 129: ...erify that the fonts are supported by the MFP the host computer and the application The job prints but the left and top margins are incorrect Make sure the Paper Size setting is set correctly in the p...

Page 130: ...ective Replace the used print cartridge with a new one See Replacing the print cartridge for instructions Part or all of the page is printed in black Send the print job again Check the print cartridge...

Page 131: ...are missing Make sure you are using the correct print driver Turn the MFP off and back on Make sure the USB or Ethernet cable is firmly plugged into its corresponding connector on the back of the MFP...

Page 132: ...ine that sent the fax may be faulty The fax machine that sent the fax may have a dirty scanner flatbed also called document glass Have the owner of the other fax machine clean it The print cartridge m...

Page 133: ...treaks on the output Clean the ADF window See Cleaning the ADF window for more information Problem Solution Speckles on the output Clean the scanner flatbed See Cleaning the scanner flatbed for more i...

Page 134: ...If you are printing through a network print server such as Windows 2000 NetWare 6 5 LINUX UNIX server and so on make sure the print queue is not paused The protocol may be disabled on the print server...

Page 135: ...exmark com and report a description of the problem The Web pages you browse are blank HTTP server is disabled Try several standard network verification tests such as using the PING command to check co...

Page 136: ...ons when the Performing Self Test message is displayed 3 Press the down arrow button until you reach Panel Menus and then press 4 Press the right arrow button until you reach Disable and then press Su...

Page 137: ...ss 4 Press the down arrow button until you reach Utilities Menu and then press 5 Press the down arrow button until you reach Factory Defaults and then press 6 Press the right arrow button until you re...

Page 138: ...onal drawer You can remove the MFP from either the 250 sheet drawer or the 500 sheet drawer using the same method 1 Turn the MFP power off 2 Unplug the MFP power cord 3 Disconnect all cables from the...

Page 139: ...onal cards Note You will need a 2 Phillips screwdriver for this procedure Accessing the system board 1 Turn the MFP off and unplug the MFP power cord 2 Disconnect all cables from the back of the MFP 3...

Page 140: ...g the side door away from the MFP and then slide the door toward the back of the MFP to remove it 6 Set the door aside 7 Locate the shield on the side of the MFP 8 Loosen the six screws on the shield...

Page 141: ...ide Removing optional cards Warning Optional cards are easily damaged by static electricity Touch something metal on the MFP before you touch an optional card 1 Remove the shield See Accessing the sys...

Page 142: ...l the card straight out of the connector as shown in the following illustrations for the type of card you are removing Optional memory card Optional flash memory card Note The card in the illustration...

Page 143: ...original packaging or wrap it in paper and store it in a box 6 Reinstall the shield See Reinstalling the shield for more information Reinstalling the shield 1 Align the six keyholes with the six screw...

Page 144: ...k of the side door with the slots on the MFP 2 Align the tabs on the bottom of the side door with the slots at the bottom of the MFP 3 Press the side door firmly into place making sure that the two ta...

Page 145: ...mportant words in text or highlight book titles The different weights and styles are designed to complement the original typeface Weight refers to the thickness of the lines that form the characters T...

Page 146: ...characters in the font A point is defined as 1 72 inch The characters in a font printed at 24 point will be twice as large as the characters in the same font printed at 12 point The following illustra...

Page 147: ...rom a scalable font the MFP creates a bitmap of the characters at the point size you choose and saves it temporarily in MFP memory These temporary bitmapped fonts are deleted when you turn off or rese...

Page 148: ...upported fonts PostScript 3 font names PCL 6 font names AlbertusMT Albertus Medium AlbertusMT Italic AlbertusMT Light Albertus Extra Bold AntiqueOlive Roman Antique Olive AntiqueOlive Italic Antique O...

Page 149: ...ique Helvetica Light Oblique Helvetica Black Helvetica Black Helvetica BlackOblique Helvetica Black Oblique Helvetica Helvetica Helvetica Oblique Helvetica Italic Helvetica Bold Helvetica Bold Helveti...

Page 150: ...terGothic Bold Letter Gothic Bold LetterGothic BoldSlanted Marigold Marigold NewCenturySchlbk Roman Century Schoolbook Roman NewCenturySchlbk Italic Century Schoolbook Italic NewCenturySchlbk Bold Cen...

Page 151: ...BoldItalicMT Times New Roman Bold Italic Univers Univers Oblique Univers Bold Univers BoldOblique Univers Condensed Univers Condensed Medium Univers CondensedOblique Univers Condensed Medium Italic Un...

Page 152: ...an ISO 8859 7 Latin Greek PS Text ISO 16 Portuguese ISO 8859 9 Latin 5 Pi Font ISO 17 Spanish ISO 8859 10 Latin 6 Symbol ISO 21 German ISO 8859 15 Latin 9 PC 8 Bulgarian PC 855 Cyrillic Roman 9 PC 8 D...

Page 153: ...our MFP supports the following resident PostScript 3 encodings OCR B 109Y Bar Code 9Y Bar Code 209Y Bar Code PostScript 3 Encodings StandardEncoding ISOLatin1Encoding ISOLatin2Encoding ISOLatin5Encodi...

Page 154: ...t fax copy and e mail settings from an application override changes made from the control panel If you cannot change a setting from your application use the MFP control panel MarkVision Professional o...

Page 155: ...specify the number of copies to enter shortcuts or your personal identification number PIN after you send a confidential print job from the print driver or to dial phone numbers for faxes A confidenti...

Page 156: ...causes one move up one line on the screen Down arrow Press to navigate through screens on the LCD Press this button to scroll down through menu items within a menu or settings called menu item values...

Page 157: ...tton is pressed when outside of the Fax menu fax function or Home screen then an error beep sounds When sending a fax in the Fax To field a dial pause is represented by a comma Start Note This is a la...

Page 158: ...nctions and store in MFP memory Once stored these settings remain active until new ones are stored or the factory defaults are restored Note Settings you choose for faxing scanning e mailing copying a...

Page 159: ...w priority copies To access Resolution Width Content Darkness Dial Prefix Automatic Redial Redial Frequency Behind a PABX Enable ECM Allow Save Dial Mode Enable Fax Receive Rings to Answer Auto Reduct...

Page 160: ...ary PS View Login Name View Print Mode View Network Number Activate Ethernet 802 2 Ethernet 802 3 Ethernet Type II Ethernet SNAP Packet Burst NSQ GSQ Mode View Name View Address Activate Set Zone View...

Page 161: ...s Menu Settings Page Network Setup Page Shortcut List E mail Shortcuts List Fax Shortcuts List FTP Shortcuts List Profiles List Fax Receive Log Fax Send Log Fax Delayed Pending Log NetWare Setup Page...

Page 162: ...etwork Setup Page PDF Menu Scale To Fit Orientation Halftone Annotations Finishing Menu Blank Pages Collation Copies Duplex Duplex Bind Multipage Border Multipage Order Multipage Print Multipage View...

Page 163: ...ay To access Press Fax Fax To Search Fax It Cancel Faxes Save Options Width Resolution Darkness Content E mail Search for name Manual e mail address Manual FTP address View To list Send Now Options Pr...

Page 164: ...to define the paper loaded in each tray and the default paper source Values marked by an asterisk are the factory default settings Paper Menu Menu item Purpose Values and descriptions Paper Source To...

Page 165: ...on Paper Type To identify the type of print media installed in each source Use this menu item to Optimize print quality for the specified print media Select sources through your application by selecti...

Page 166: ...ze is not loaded All listed Substitutes both Letter A4 and Statement A5 Off MFP prompts the user to load the requested paper size Statement A5 Prints A5 size jobs on statement size paper if only state...

Page 167: ...properly handle preprinted paper loaded in a tray whether the job is a duplexed job two sided or a simplexed job single sided 1 Select a print media type Glossy Loading Card Stock Load Bond Loading L...

Page 168: ...types share the same name the name only appears once in the Custom Types value list Card Stock Transparency Labels Envelope Universal Setup To determine the default size when the Paper Size setting fo...

Page 169: ...em to one of the values affects these settings Copy From Letter A4 Fax Original Letter A4 E mail Original Letter A4 Date Time Stamp representation MM DD YYYY DD MM YYYY Tray 1 Tray 2 MP Feeder and Man...

Page 170: ...otice lights flickering Select a high value if your MFP is in constant use Under most circumstances this keeps the MFP ready to print with minimum warm up time Select a value between 15 and 240 minute...

Page 171: ...ientation Short edge Assumes binding along the short edge of the page top edge for portrait orientation and left edge for landscape orientation Paper Saver Specifies how many images of pages from a pr...

Page 172: ...y 1 MP Feeder Tray 2 Tray 2 is not listed as a selection in the values list unless an optional 250 or 500 sheet drawer is installed Darkness Specifies the level of darkness for the copy job 1 9 5 Numb...

Page 173: ...tion Name Enter your name or company name by using the alphanumeric keyboard screen Use the navigation arrow buttons and the button to enter the name in the entry field provided Station Number Enter y...

Page 174: ...outside line Null The entry field is limited to 57 characters If you enter a number string containing more characters the field is truncated Number string Automatic Redial Specifies the number of tim...

Page 175: ...on On Scales the incoming fax Off Does not scale the incoming fax Fax Paper Source Specifies the print media source selected to supply print media for the MFP to print an incoming fax Auto The print m...

Page 176: ...sent or received fax jobs Off The MFP does not print a log of sent or received fax jobs Log Paper Source Specifies the print media source selected to supply print media for the MFP to print a log of...

Page 177: ...ttern is set on Off The one ring pattern is set off Double Ring Pattern Answers calls with a double ring pattern On The double ring pattern is set on Off The double ring pattern is set off Triple Ring...

Page 178: ...memory for sending and receiving fax jobs into equal amounts Mostly sent Most of the memory is set to send fax jobs All send All the memory is set to send fax jobs Cancel Faxes Sets the MFP so you can...

Page 179: ...in the e mail or sees the color image in gray shades Color Sends the e mail job with a color image enclosed Gray Does not send a color image in the e mail job Resolution Specifies the resolution of t...

Page 180: ...of the job On Multi page TIFF files are created Off One single TIFF file is created for each page Scan log Selects whether the MFP prints a log with details for the job you sent Print Always The MFP...

Page 181: ...function Off Disables the MFP for this function FTP confirmation Prints a log page as a confirmation that files transferred successfully On A log page prints Off A log page does not print Finishing Me...

Page 182: ...iver to duplex only specific jobs Duplex means two sided printing Note You cannot duplex Statement A5 and Universal paper sizes with a width less than 182 mm 7 17 in or a length less than 257 mm 10 12...

Page 183: ...ge image per side 2 Up Prints 2 page images per side 3 Up Prints 3 page images per side 4 Up Prints 4 page images per side 6 Up Prints 6 page images per side 9 Up Prints 9 page images per side 12 Up P...

Page 184: ...etween each page of a job This is useful if you are printing transparencies or want to insert blank pages in a document for notes Separator Source To specify the print media source that holds separato...

Page 185: ...ue and this is also shown as the number on the left The number and the location of the V change as you use the left and right arrow buttons to move the symbol to the setting you want PictureGrade To i...

Page 186: ...ected RAM All downloaded resources are automatically stored in MFP memory RAM Flash All downloaded resources are automatically stored in flash memory if an optional flash memory card is installed Jam...

Page 187: ...printed using PCL 6 This setting has no effect on pages printed using PCL XL or PostScript If you try to print any data in the non printable area defined by Normal Print Area the MFP clips the image a...

Page 188: ...de Print the menu settings page to determine the current Power Saver setting When the MFP is in Power Saver mode it is still ready to receive print jobs Select 15 to put the MFP in Power Saver mode 15...

Page 189: ...t requires more memory than is available Off MFP retains downloaded resources only until memory is needed It then deletes those resources associated with the inactive printer emulation On MFP retains...

Page 190: ...s an error message and repeats three beeps every 10 seconds until the toner cartridge is replaced Defaults Menu Print Settings Utilities Menu Menu item Purpose Values and descriptions Defragment Flash...

Page 191: ...cels the request to format the flash memory and leaves current resources stored in flash memory Hex Trace To help isolate the source of a print job problem With Hex Trace selected all data sent to the...

Page 192: ...P RAM Flash Displays all fonts stored in flash memory All Displays all fonts available to the MFP from all sources Font Name To choose a specific font from the specified font source For a list of font...

Page 193: ...a numeric value to assign a custom value to a paper source None Paper source ignores the Select Paper Feed command Other Tray Renumber selections View Factory Def Use the navigation arrow buttons to...

Page 194: ...Orientation menu items Select the correct Paper Size and Orientation before changing Lines per Page 60 country region specific factory default values 64 country region specific factory default values...

Page 195: ...n error message On Prints an error message before it discards the job Defaults Menu Print Settings PDF Menu Menu item Purpose Values and descriptions Scale To Fit To specify whether the document shoul...

Page 196: ...so if a user presses the Fax button the Fax menus do not appear On The Fax button functions are not blocked Off The Fax button functions are blocked E mail Lets the support person block the E mail bu...

Page 197: ...d to access the menu Yes A password is required to access the menu No A password is not required to access the menu Protect Default Settings To block access to several menu items including General Set...

Page 198: ...se instructions lead you to a screen that lets you create a password If a password exists then the screen lets you change the password The screen appears 5 Enter a password using the alphanumeric keyb...

Page 199: ...match an error beep occurs and the Passwords did not match screen displays You have a choice of selecting Enter password again or Cancel security change If you select Enter password again you return t...

Page 200: ...Defaults Menu Set Date and Time Menu item Purpose Values and descriptions Year Specifies the year 2003 2028 Setting the year sets the Time Server to None Month Specifies the month January December Da...

Page 201: ...you scroll through the menu to select the report you want press The message Printing appears and the report prints Print Reports Menu item Purpose Values and descriptions Menu Settings Page Prints th...

Page 202: ...listing the NetWare protocol settings Print Fonts Prints a sample of all the fonts available for the selected printer emulation PCL Fonts Prints a sample of all MFP fonts available for PCL emulation P...

Page 203: ...rnet for exchanging files FTP uses the Internet TCP IP protocols to enable data transfer TFTP is Trivial File Transfer Protocol which is a simple form of FTP On The function is enabled Off The functio...

Page 204: ...esolution for other computers with special arrangements 4 field IP address DNS Server Address Registers the host name with the DNS server Enables name resolution for the e mail server FTP and other ho...

Page 205: ...nection and selects PostScript emulation if the data indicates that is the required printer emulation Off MFP does not examine the incoming data The MFP uses PCL emulation to process the job if PCL Sm...

Page 206: ...ters using the Macintosh operating system Note This setting may cause Windows print jobs to fail Off MFP filters PostScript print jobs using standard protocol Note This setting may cause Macintosh pri...

Page 207: ...it automatically switches to PostScript emulation when a print job received through the USB port requires it regardless of the default printer emulation On MFP examines data on the USB interface and s...

Page 208: ...he range for the USB Buffer size disable or reduce the size of the network and LocalTalk buffers MAC Binary PS To configure the MFP to process Macintosh binary PostScript print jobs On MFP processes r...

Page 209: ...cifies the Internetwork Packet Exchange IPX frame type which is NetWare Protocol Defines the frame types that the adapter can use to initiate conversations On Off Ethernet 802 3 Specifies the Internet...

Page 210: ...his from the Web page Activate To turn the AppleTalk protocol on activated or off de activated On Off Set Zone Specifies the setting for the network zone List of zones from the Network Default is the...

Page 211: ...umber of copies to make from each scanned original document 1 999 1 Use the numeric keypad the Backspace button the left arrow button or the right arrow button to enter number of copies Copy From Sets...

Page 212: ...ype x c Highlight Done and press Denotes country region specific factory default values For Custom Type x x represents 1 6 Use the left and right arrow buttons to make a selection Note The menu item o...

Page 213: ...f menu items for the Copy menu These are listed as follows Content Indicates the content of the original document so special attention is given in recreating the original copy Text Text Graphics Photo...

Page 214: ...job needs a binding 0 50 mm short of the print media width in 10 mm increments 0 mm Use the left and right arrow buttons to make a selection If the additional margin is too wide the copy on the page...

Page 215: ...n each page of the job As with all watermarks the word you select prints lightly in large print across the page The overlay looks similar to the following on a page Off Urgent Confidential Copy Draft...

Page 216: ...to send the fax job If a number entry is too long for the field the entered numbers appear to move off to the left side of the screen An ellipsis appears at the end of the field on the right if a num...

Page 217: ...rs Use the up and down arrow buttons to highlight a number then press to select the highlighted entry Scroll to Done on the Search Results screen once all selections are made and press to move the ent...

Page 218: ...oaded short edge first in both the scanner flatbed and the ADF Resolution To define print quality in dots per inch dpi Standard 200 x 100 dpi for use with most documents Fine 200 x 200 dpi for use wit...

Page 219: ...dress then press to select the highlighted address Scroll to Done on the Search Results screen once all selections are made and press to move the entries to the To list and return to the E mail Destin...

Page 220: ...o the To list The entries receive the e mail once you send it This is also called the E mail Destination List Back Highlight To list and press to return to the alphanumeric keyboard screen Nothing is...

Page 221: ...cutive Folio Statement A4 Country region specific default A5 JIS B5 Mixed Sizes Note Legal and Folio are not supported on the scanner flatbed All scan media used with the scanner flatbed or ADF must b...

Page 222: ...values available are With Color off 75 150 200 300 400 600 With Color on 75 150 200 300 Use the left and right arrow buttons to make a selection Enter subject Lets you enter an e mail subject which is...

Page 223: ...rofiles Selection screen this opens the same Searching for Shortcut screen that is available from the Home screen See Home screen for more information Print Profiles Item Purpose Values and descriptio...

Page 224: ...saved You can change the name and number of the shortcut by browsing to the IP address or host name of the MFP Entering shortcuts Using you can access shortcuts from the Home screen Press and the num...

Page 225: ...mean and tells you how to clear the messages MFP messages Message What this message means What you can do 200 Paper jam remove Print Cartridge to access The MFP detects a jam Clear the print media pa...

Page 226: ...nstalled Remove the print cartridge and install a supported one Highlight Continue and press 34 Short Paper The MFP has determined that the length of the paper is too short to print the formatted data...

Page 227: ...have printed The page may not print correctly because the print information on the page is too complex To avoid this error in the future Reduce the complexity of the page by reducing the amount of tex...

Page 228: ...rt but the USB port is disabled Make sure the USB Buffer menu item in the USB Menu is not set to Disabled 88 Toner is low The print cartridge is low on toner To utilize the remaining toner remove the...

Page 229: ...job stops This may take a few moments No action required Change source to new media New print media is required to finish a print job Load the indicated source with the requested size and type of pri...

Page 230: ...cessful attempts to send a fax job a Fax Failed log sheet may print and the fax job is canceled Verify the number of your fax recipient Fax turned off by system administrator The fax function is not c...

Page 231: ...s may be also be made undeletable with PJL commands Wait for the job to finish Refer to the Technical Reference for more information on PJL commands Line Busy The device tried to dial a fax recipient...

Page 232: ...fied in the Power Saver menu item 45 minutes is the factory default the Power Saver message replaces the Ready message Send a job to print Press any control panel button Profiles turned off by system...

Page 233: ...The system is searching for a shortcut matching your entry Wait for the search to complete Highlight Cancel and press to begin typing a new entry Selected jobs deleted The held jobs you selected have...

Page 234: ...is for a fax number Fax not available in Profiles function You are in the Profiles function do not enter a fax shortcut Enter a profile shortcut See Managing shortcuts creating entering deleting Short...

Page 235: ...ing The tray is either missing or not fully inserted into the MFP Insert the tray completely into the MFP Waiting The MFP has received a page of data to print but is waiting for an End of Job command...

Page 236: ...tput bin 81 characteristics media 55 card stock 59 envelopes 57 labels 58 characteristics media continued letterhead 56 paper 56 transparencies 57 characters jagged 129 cleaning ADF cork like part 117...

Page 237: ...ssion statement 12 e mail destination list 220 emission statement 12 enabling control panel menus 136 Enter PIN 41 envelope sizes 10 Com 10 54 7 3 4 Monarch 54 envelope sizes continued 9 54 B5 54 C5 5...

Page 238: ...onal 250 sheet tray 62 optional 500 sheet tray 67 standard tray 62 logo 78 M maintaining the MFP 104 cleaning the MFP 107 cleaning the printhead lens 111 ordering a print cartridge 105 Lexmark Return...

Page 239: ...1 standard 250 sheet tray 51 weights 44 51 52 memory Print and Hold function 40 menu map 158 menus Administration 164 Default Menus 168 Copy Settings Allow priority copies 172 Collate 172 Content 171...

Page 240: ...d 182 Multipage Border 182 Multipage Order 183 Multipage Print 183 Multipage View 183 Separator Sheets 184 Separator Source 184 menus continued Administration continued Default Menus continued Print S...

Page 241: ...210 Netmask 202 NetWare 209 Activate 209 menus continued Administration continued Network USB continued NetWare continued Ethernet 802 2 209 Ethernet 802 3 209 Ethernet SNAP 209 Ethernet Type II 209 N...

Page 242: ...dge to access 225 202 Paper jam open rear door to access 225 230 Paper jam check duplex 225 250 Paper jam check MP Feeder 225 290 Scanner jam remove all originals from the scanner Replace all original...

Page 243: ...Invalid password 231 Invalid PIN for user name 231 Invalid Standard Network Code 231 Job cannot be deleted 231 Line Busy 231 messages continued Load source with new media 231 Load Manual Feeder with...

Page 244: ...e page feeds 123 multipurpose feeder capacities 51 configuring 166 guidelines 72 loading 75 envelopes 79 letterhead 78 multipurpose feeder continued loading continued paper 77 transparencies 78 locati...

Page 245: ...fying custom type 168 if requested size not loaded 166 preprinted forms 167 size 165 paper specifying continued source 164 texture 166 type 165 weight 167 part number USB cable 122 partial page black...

Page 246: ...rade 185 print resolution 184 toner darkness 185 print timeout configuring 189 Print Profiles menus See menus 223 printhead lens cleaning 111 printing directory list 39 duplex from multipurpose feeder...

Page 247: ...is cleared 125 job not printing 122 Load source message appears optional tray is loaded 124 media buckles 124 media skews 124 media stacking is messy 123 media sticks 124 problem solving continued pr...

Page 248: ...nvelope 54 DL envelope 54 executive 53 folio 53 JIS B5 53 legal 53 letter 53 statement 53 universal 53 source wrong 123 specifications duplex unit 52 media sizes 53 stack height indicators 64 standard...

Page 249: ...ation 125 printing problems solving incorrect characters 122 incorrect media type 123 jam message remains jam is cleared 125 job not printing 122 media buckles 124 media skews 124 media skews or buckl...

Page 250: ...Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 2003 Lexmark International Inc All rights reserved 740 West New Circle Ro...

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