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Lenovo ThinkStation 4223, User Manual

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USB problems

Symptom: The USB connectors cannot be accessed.

Actions:

• Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB

device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

• If the USB device has its own On/Off switch, make sure it is in the On position.

• If the USB device has an Online switch, make sure it is in the Online position.

• If the USB device is a printer, make sure paper is loaded correctly.

• Make sure any device drivers or other software supplied with the USB device is correctly installed.

Refer to the documentation for the USB device.

• Reset the device by detaching and reattaching the USB connector.

If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see
“Lenovo Solution Center” on page 101 for instructions). If the USB device came with its own diagnostics,
run those diagnostics against the USB device. If you need technical assistance, see Chapter 12 “Getting
information, help, and service” on page 103.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information, along
with hints and tips for maximum system performance.

Notes:

• The Lenovo Solution Center program is available only on models preinstalled with the Windows 7

operating system. It also can be downloaded from http://www.lenovo.com/diagnose.

• If you are using the Windows Vista

®

or Windows XP operating system, go to

http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer.

To run the Lenovo Solution Center program on the Windows 7 operating system, click

Start

➙

All Programs

➙

Lenovo ThinkVantage Tools

➙

System Health and Diagnostics

. Follow the instructions on the screen.

For additional information, refer to the Lenovo Solution Center help system.

Note:

If you are unable to isolate and repair the problem yourself after running the program, save and print

the log files created by the program. You will need the log files when you speak to a Lenovo technical
support representative.

Chapter 11

.

Troubleshooting and diagnostics

101

Summary of Contents for ThinkStation 4223

Page 1: ...ThinkStation User Guide Machine Types 4223 4228 and 4229 ...

Page 2: ...rmation on page v and Appendix B Notices on page 109 First Edition April 2012 Copyright Lenovo 2012 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...ter 3 You and your computer 19 Accessibility and comfort 19 Arranging your workspace 19 Comfort 19 Glare and lighting 20 Air circulation 20 Electrical outlets and cable lengths 20 Register your computer with Lenovo 21 Moving your computer to another country or region 21 Replacement power cords 21 Chapter 4 Security 23 Security features 23 Locking the computer cover 23 Installing a padlock 24 Attac...

Page 4: ...g SATA or SAS hard disk drives 76 Entering the LSI MegaRAID BIOS configuration utility 77 Creating RAID volumes using the LSI MegaRAID BIOS configuration utility 77 Deleting RAID volumes using the LSI MegaRAID BIOS configuration utility 78 Setting the hot spare hard disk drive 78 Chapter 9 Updating system programs 79 Using system programs 79 Updating flashing the BIOS from a disc 79 Updating flash...

Page 5: ...rt classification notice 111 Electronic emissions notices 111 Federal Communications Commission Declaration of Conformity 111 Additional regulatory information 113 Appendix D WEEE and recycling information 115 Important information for the European Directive 2002 96 EC 115 Recycling information 115 Recycling information for Brazil 116 Battery recycling information for Taiwan 116 Battery recycling ...

Page 6: ...iv ThinkStation User Guide ...

Page 7: ...tomer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the co...

Page 8: ...g so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquid...

Page 9: ...ght damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessories in con...

Page 10: ...sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or a...

Page 11: ... not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these ...

Page 12: ...x ThinkStation User Guide ...

Page 13: ...mory Your computer supports up to 16 DDR3 ECC UDIMMs double data rate 3 error correction code unbuffered dual inline memory modules or DDR3 ECC RDIMMs double data rate 3 error correction code registered dual inline memory Each microprocessor supports up to eight memory modules Internal drives Optical drive DVD ROM DVD R W or Blu ray optional Serial Attached SCSI SAS hard disk drive supported with ...

Page 14: ...des support for SATA or SAS RAID 0 1 5 and 10 arrays on specific Intel chipset system boards to enhance hard disk drive performance Preboot Execution Environment PXE The Preboot Execution Environment is an environment to start computers using a network interface independent of data storage devices such as the hard disk drive or installed operating systems System Management SM Basic Input Output Sy...

Page 15: ...omes with 1120 watt automatic voltage sensing power supply Security features Ability to enable or disable a device Ability to enable and disable USB 2 0 connectors individually Computrace Agent software embedded in firmware Cover presence switch also called intrusion switch varies by model Power on password POP administrator password and hard disk drive password to deter unauthorized use of your c...

Page 16: ...ry 300 m 1000 ft above sea level Humidity Operating 10 to 80 non condensing 10 per hour Storage 10 to 90 non condensing 10 per hour Altitude Supported altitude unpressurized 50 to 10 000ft 15 2 to 3 048 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz 1 The o...

Page 17: ...alth and Diagnostics SimpleTap SimpleTap ThinkVantage Rescue and Recovery Enhanced Backup and Restore Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance See Lenovo Solution Center...

Page 18: ... features To install the ThinkVantage Rescue and Recovery program do the following 1 Click Start All Programs Lenovo ThinkVantage Tools and double click Enhanced Backup and Restore 2 Follow the instructions on the screen 3 When the installation process completes the Enhanced Backup and Restore icon is activated Adobe Reader The Adobe Reader program is a tool used to view print and search PDF docum...

Page 19: ... Optical drive eject close button 6 1394 connector available on some models 2 USB 2 0 connector 7 Power switch 3 Microphone connector 8 Power indicator 4 Headphone connector 9 Hard disk drive activity indicator 5 USB 2 0 connector Chapter 1 Product overview 7 ...

Page 20: ...device such as a stereo system When you attach an external audio device a cable is connected between the audio line out connector of the device and the audio line in connector of the computer Audio line out connector Used to send audio signals from the computer to external devices such as powered stereo speakers speakers with built in amplifiers headphones multimedia keyboards or the audio line in...

Page 21: ...or other devices that use a 9 pin serial port USB 2 0 connector USB 3 0 connector Used to attach a device that requires a USB connector such as a USB keyboard a USB mouse a USB scanner or a USB printer If you have more than eight USB 2 0 devices or more than two USB 3 0 devices you can purchase a USB 2 0 or USB 3 0 hub which you can use to connect additional USB devices Locating components Figure ...

Page 22: ... Microprocessor 2 memory slot 3 DIMM3 29 Auxiliary power connector 2 Microprocessor 2 memory slot 7 DIMM7 30 12 volt power connector 3 Microprocessor 2 memory slot 4 DIMM4 31 SATA port 2 4 Microprocessor 2 memory slot 8 DIMM8 32 SATA port 1 5 Microprocessor 2 memory cooler connector 33 Hard disk drive connector 5 6 Microprocessor 2 fan connector 34 Hard disk drive connector 4 7 Microprocessor 1 me...

Page 23: ...6 card slot 19 Microprocessor 1 memory cooler connector 47 PCI card slot 20 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 48 PCI Express x16 card slot 21 SATA port 4 49 PCI Express x4 card slot x16 mechanical 22 SATA port 3 50 Rear fan connector 23 Media card reader connector 51 Microprocessor 2 memory slot 1 DIMM1 24 Front panel connector 52 Microprocessor 2 memory slot 5 DIM...

Page 24: ...o note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed Refer to the appropriate section in Installing or replacing hardware on page 29 for instructions on how to install or replace internal drives for your computer Figure 5 Drive bay locations on page 12 shows the locations of the drive bays Figure 5 Drive bay locat...

Page 25: ...ter When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label Figure 6 Machine type and model label Chapter 1 Product overview 13 ...

Page 26: ...14 ThinkStation User Guide ...

Page 27: ...can I find help about the Windows operating system The Windows Help and Support information system provides you detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system click Start Help and Support Using the keyboard Your computer comes with a standard keyboard The Microsoft Windows shortcut ke...

Page 28: ...h the mouse properties function in the Windows Control Panel Adjusting audio Sound is an important part of the computer experience Your computer has a digital audio controller built into the system board Some models also have a high performance audio adapter installed in one of the PCI card slots About your computer audio If a factory installed high performance audio adapter is installed in your c...

Page 29: ... 3 Move the sliders up or down to raise or lower the volume of your computer Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed DVD drives use industry standard 12 cm 4 75 inch CD media or DVD media If your computer comes with a DVD drive the drive can read DVD ROM discs DVD R discs DVD RAM discs DVD RW discs and all types of CDs such as CD ROM discs CD R...

Page 30: ...CD or DVD player program starts automatically For additional information refer to the CD or DVD player program help system To remove a CD or DVD from the DVD drive do the following 1 With the computer on press the Eject Load button When the tray slides out automatically carefully remove the disc 2 Close the tray by pressing the Eject Load button or by gently pushing the tray forward Note If the tr...

Page 31: ...in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of elect...

Page 32: ... clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air Th...

Page 33: ...ocations offer extended privileges and services to registered users Moving your computer to another country or region When you move your computer to another country or region you must take local electrical standards into consideration This section provides information on the following Replacement power cords on page 21 Replacement power cords If you relocate your computer to a country or region th...

Page 34: ...22 ThinkStation User Guide ...

Page 35: ...n the cover presence switch detects that your computer cover is not properly installed or closed when you turn on the computer an error message will be displayed To bypass the error message and log in to the operating system do the following 1 Properly install or close your computer cover See Completing the parts replacement on page 56 2 Press F1 to enter the Setup Utility program Then press F10 t...

Page 36: ...Figure 7 Locking the computer cover Installing a padlock Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed 24 ThinkStation User Guide ...

Page 37: ...Figure 8 Installing a padlock Chapter 4 Security 25 ...

Page 38: ...or Kensington at http www lenovo com support Figure 9 Integrated cable lock Using passwords You can set a variety of passwords through the Microsoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The foll...

Page 39: ... firewall can be hardware software or a combination of both depending on the level of security required Firewalls work on a set of rules to determine which inbound and outbound connections are authorized If your computer is preintalled with a firewall program it helps protect against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privac...

Page 40: ...28 ThinkStation User Guide ...

Page 41: ...out setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer...

Page 42: ...nd the computer 2 Disconnect all power cords from electrical outlets 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locating connectors controls and indicators on the front of your computer on page 6 and Locating connectors on the rear of your computer on page 8 4 Remove any locking device that secures the computer cover such as a padlo...

Page 43: ...omputer cover on page 30 3 Remove the front bezel by releasing the two plastic tabs on the left side and pivoting the front bezel outward Figure 11 Removing the front bezel 4 To reinstall the front bezel align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis and then pivot the front bezel inwards until the two plastic tabs snaps into position ...

Page 44: ... the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Open the PCI card retainer by lifting the retainer and then pivoting it out Figure 12 Opening the PCI card retainer 4 Depending on whether you are installing or replacing a PCI card do one of the following If you are installing a PCI...

Page 45: ...ving a PCI card Notes a The card fits tightly into the card slot If necessary alternate moving each side of the card a small amount until it is removed from the card slot Chapter 5 Installing or replacing hardware 33 ...

Page 46: ... page 10 7 Pivot the PCI card latch to the closed position to secure the PCI card What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 56 Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding the Impo...

Page 47: ... both sets of microprocessor DIMM slots for maximum performance To install or replace a memory module do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Lay the computer on its side for easier access to the system board 4 Locate the memory slots See Locating parts on the system boa...

Page 48: ...y pull the memory module out of the memory slot Figure 15 Removing a memory module If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module Figure 16 Opening the retaining clips 36 ThinkStation User Guide ...

Page 49: ... duct snaps into position Figure 18 Installing the memory fan duct 11 Reconnect the memory fan cable to the system board See Locating parts on the system board on page 10 12 Reinstall the PCI Express x16 graphics card if you have removed it What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts rep...

Page 50: ... components on page 9 5 Depending on whether you are installing or replacing an optical drive do one of the following If you are installing a secondary optical drive remove the plastic panel in the front bezel for the drive bay you want to use If there is a metal static shield installed in the drive bay remove the metal static shield If you are replacing an optical drive disconnect the signal cabl...

Page 51: ...cal drive Figure 20 Installing the optical drive retainer 7 Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position Figure 21 Installing the optical drive Chapter 5 Installing or replacing hardware 39 ...

Page 52: ...nt safety information on page v This section provides instructions on how to install or replace the card reader To replace the card reader do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing ...

Page 53: ...remove the card reader out of the chassis Figure 23 Removing the card reader 7 Install the card reader retainer on the side of the new card reader Figure 24 Installing the card reader retainer Chapter 5 Installing or replacing hardware 41 ...

Page 54: ...ement on page 56 Replacing the battery Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v Your computer has a special type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A battery keeps this information active when you turn off the computer T...

Page 55: ...56 Note When the computer is turned on for the first time after replacing the battery an error message might be displayed This is normal after replacing the battery 7 Turn on the computer and all attached devices 8 Use the Setup Utility program to set the date time and any passwords See Chapter 7 Using the Setup Utility program on page 67 What to do next To work with another piece of hardware go t...

Page 56: ...his sequence to remove the four screws that secure each heat sink and fan assembly to the system board a Partially remove screw 1 then fully remove screw 2 and then fully remove screw 1 b Partially remove screw 3 then fully remove screw 4 and then fully remove screw 3 Note Carefully remove the four screws from the system board to avoid any possible damage to the system board The four screws cannot...

Page 57: ...mbly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the hard disk drive fan assembly To replace the hard disk drive fan assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Rem...

Page 58: ... 56 Replacing the rear fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the rear fan assembly To replace the rear fan assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cove...

Page 59: ...Note The new rear fan assembly will have four new rubber mounts attached Figure 30 Removing the rear fan assembly 6 Install the new rear fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes Pull on the tips of the rubber mounts until the rear fan assembly is secured in place Chapter 5 Installing or replacing hardwar...

Page 60: ...y information on page v This section provides instructions on how to install or replace a hard disk drive Notes If you are installing additional hard disk drives ensure that your computer is properly configured to support them If installing five SATA hard disk drives ensure that the SATA hard disk drive enablement module one to five hard disk drives is installed If installing SAS hard disk drives ...

Page 61: ...s on page 12 4 Disconnect the signal cable and the power cable from the hard disk drive 5 Pull the bracket handle out to remove the hard disk drive from the chassis Figure 32 Removing the hard disk drive 6 Flex the sides of the bracket to remove the hard disk drive from the bracket Chapter 5 Installing or replacing hardware 49 ...

Page 62: ... disk drive into the bracket Note If you are replacing or installing a 2 5 inch hard disk drive you need to install it into a 2 5 to 3 5 inch converter bracket Then install the 2 5 inch hard disk drive with the converter bracket into the 3 5 inch hard disk drive bracket Figure 34 Installing 2 5 inch to 3 5 inch converter bracket before installing the outer bracket 8 Slide the new hard disk drive i...

Page 63: ...isk drive Note If you are installing SAS hard disk drives you must connect the signal cables and power cables to the SAS to SATA conversion adapter before you connect them to the hard disk drive Figure 36 Connecting SAS cables to SAS to SATA conversion adapter Chapter 5 Installing or replacing hardware 51 ...

Page 64: ...le do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Lift to open the PCI card retainer See Figure 12 Opening the PCI card retainer on page 32 4 Remove the hard disk drive fan assembly See Replacing the hard disk drive fan assembly on page 45 5 Locate the hard disk drive enablemen...

Page 65: ...stallation or replacement go to Completing the parts replacement on page 56 Replacing the front audio and USB assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the front audio and USB assembly To replace the front audio and USB assembly do the following ...

Page 66: ...e bracket with the corresponding holes in the chassis Install the two screws to secure the front audio and USB bracket to the chassis 8 Reconnect the front audio and USB assembly cables to the front audio connector and the front USB connector on the system board See Locating parts on the system board on page 10 What to do next To work with another piece of hardware go to the appropriate section To...

Page 67: ...s Figure 40 Removing the internal speaker 5 Position the new internal speaker to insert the two tabs 2 into the corresponding holes in the chassis and then push downward the internal speaker until it is secured in place 6 Connect the internal speaker cable to the system board See Locating parts on the system board on page 10 What to do next To work with another piece of hardware go to the appropri...

Page 68: ...ollowing 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer See Locating components on page 9 for the locations of various components in your computer 2 If you have removed the front bezel reinstall it 3 Ensure that the cables are routed correctly before reinstalling the computer cover Keep cables clear of the hinges and sid...

Page 69: ...n obtain device drivers for operating systems that are not preinstalled at http www lenovo com support Installation instructions are provided in readme files with the device driver files Chapter 5 Installing or replacing hardware 57 ...

Page 70: ...58 ThinkStation User Guide ...

Page 71: ...ware or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files Creating and using recovery media You can use recovery media to restore the hard disk drive...

Page 72: ... computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 64 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the R...

Page 73: ...r last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot st...

Page 74: ...k Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 In the Rescue Media area select the type of the rescue medium you want to create You can create a rescue ...

Page 75: ...uctions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the device driver for a factory installed device do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the DRIV...

Page 76: ...umentation that comes with the option When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applications and device drivers on page 63 Solving recovery pro...

Page 77: ...It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Chapter 6 Recovery information 65 ...

Page 78: ...66 ThinkStation User Guide ...

Page 79: ...l be prompted to do one of the following Press F1 to enter the Setup Utility program Note After you enter the Setup Utility program select Save Changes and Exit at the bottom of the screen The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Viewing and changing settings The Setup Utility program menu lists various items about the sy...

Page 80: ...ch time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password and Administrator Password are set you can type either password However you must use your Administrator Password to change any configuration settings Hard Disk Password Setting a Hard Disk Password prevents unauthorized access to the data...

Page 81: ...tandard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 56 Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices USB Configuration Use this option to enable or disable a USB connector When a USB connector is disabled the device connected to the...

Page 82: ...ErP compliance mode and Deep Sx You can enable the ErP compliance mode and Deep Sx through the Devices menu in the Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode To enable ErP compliance mode and Deep Sx in the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 67 2 Fro...

Page 83: ... program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following If you want to save the new settings press F10 to save changes and exit the Setup Utility program If you do not want to save the settings select Exit Discard Changes and Exit and then press Enter When the Reset Without S...

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Page 85: ...nstalling SATA or SAS hard disk drives Ensure that your computer has the minimum number of SATA or SAS hard disk drives installed for the following supported levels of RAID RAID Level 0 Striped disk array A RAID Level 0 hard disk drive group consisting of at least two hard disk drives Supported strip size 4 KB 8 KB 16 KB 32 KB 64 KB or 128 KB Better performance without fault tolerance RAID Level 1...

Page 86: ...ion utility This section provides instructions on how to enter the Intel RSTe configuration utility During the computer startup follow the instructions on the screen Press Ctrl I to enter the Intel RSTe configuration utility The following four options are displayed after you enter the Intel RSTe configuration utility 1 Create RAID Volume 2 Delete RAID Volume 3 Reset Disks to Non RAID 4 Exit Press ...

Page 87: ... to confirm the deletion of the selected RAID volume Resetting hard disk drives to non RAID This section provides instructions on how to reset hard disk drives to non RAID To reset hard disk drives to non RAID do the following 1 Enter the Intel RSTe configuration utility See Entering the Intel RSTe configuration utility on page 74 2 Press the up and down arrow keys to select Reset Disks to Non RAI...

Page 88: ...to 1 MB Better performance without fault tolerance RAID Level 1 Mirrored disk array A RAID Level 1 hard disk drive group consisting of two or four hard disk drives Improved read performance and 100 redundancy RAID Level 10 A combination of RAID Level 0 and RAID Level 1 A RAID Level 10 hard disk drive group consisting of four hard disk drives Data being striped across hard disk drive groups Provide...

Page 89: ...onfiguration and then click Next The following two options are displayed in the Configuration Method window Manual Configuration Manually create hard disk drive groups and virtual hard disk drives and set parameters Automatic Configuration Automatically create an optimal RAID configuration 4 Select Manual Configuration and then click Next The Drive Group Definition window is displayed To create ha...

Page 90: ... and then click Go 4 Click Yes to save your changes Setting the hot spare hard disk drive This section provides instructions on how to set the hot spare hard disk drive To set the hot space hard disk drive do the following 1 Enter the LSI MegaRAID BIOS configuration utility See Entering the LSI MegaRAID BIOS configuration utility on page 77 2 Click the hard disk drive you want to set as the hot sp...

Page 91: ...are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc ima...

Page 92: ...d turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 30 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 10 4 Remove any cables that impede access to the Clear C...

Page 93: ...ry of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for the various Windows operating systems through the Microsoft Windows Update Web site The Web site automatically determines what Windows updates are available for your specific computer and lists those up...

Page 94: ...se update types that are of interest to you If the System Update program came with your computer you can open it by completing the following procedure 1 Click Start Lenovo ThinkVantage Tools 2 Double click Update and Drivers If the System Update program is not currently installed on your computer you can download it from the Lenovo Support Web site at http www lenovo com support Cleaning and maint...

Page 95: ... on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debri...

Page 96: ...m and any minor issues you might have experienced A log book can help you or a Lenovo technician determine if a problem is related to change in hardware change in software or some other action that might have taken place Create Product Recovery discs See Creating and using recovery media on page 59 for more information about using Product Recovery discs to restore the hard disk drive to the factor...

Page 97: ...er make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected ...

Page 98: ... Security System System Protection System Restore If this does not correct the problem continue with the next step 6 Run the diagnostic programs See Lenovo Solution Center on page 101 for more information If the diagnostic programs detect a hardware failure contact the Lenovo Customer Support Center See Chapter 12 Getting information help and service on page 103 for more information If you are una...

Page 99: ...properly grounded functional ac electrical outlet If your external speakers have a volume control verify that the volume control is not set too low Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Mute settings are not checked and none of the volume settings is set too low Verify that your external speakers and headphones if used a...

Page 100: ...audio in DOS applications or games Symptom No audio in DOS applications or games Actions Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation Refer to the documentation that comes with the application or game for instructions on setting sound card settings If these actions do not correct the problem run the diagnostic programs see Lenovo Solution Ce...

Page 101: ...table bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive Refer to your Selecting or changing the startup device sequence on page 70 for information on viewing and changing the startup sequence Note that on some models the startup sequence is permanently set and cannot be cha...

Page 102: ... Check all cable connections to and from the speakers Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the diagnostic programs see Lenovo Solution Center on page 101 for instructions If you need technical assistance see Chapter 12 Getting information help and service on page 103 Playback is very slow or choppy Symptom Playback is very...

Page 103: ... See Lenovo Solution Center on page 101 If you need technical assistance see Chapter 12 Getting information help and service on page 103 No Operating System Found message or the system not starting from the correct hard disk drive Symptom No Operating System Found message or the system not starting from the correct hard disk drive Actions Ensure that all hard disk drive signal cables and power cab...

Page 104: ...ector on the computer If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working these buttons might have been disabled or have not been assigned to a function Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons On the Windows 7 operating ...

Page 105: ...lled The batteries still retain their current The wireless Keyboard is located less than ten meters away from the transceiver The transceiver is fully installed Action If the Transceiver Communications LED is not on reconnect the transceiver and the keyboard Monitor problems Note Many monitors have status indicator lights and built in controls for adjusting brightness contrast width height and oth...

Page 106: ...s If you need technical assistance see Chapter 12 Getting information help and service on page 103 The image appears to be flickering Symptom The image appears to be flickering Actions The monitor might be operating in a low refresh rate display mode Set the monitor to the highest noninterlaced refresh rate supported by your monitor and the video controller in your computer Attention Using a resol...

Page 107: ...oblem from the following list Ethernet problems on page 95 For more information see Help and Support on page 103 Ethernet problems For Ethernet problems select your symptom from the following list Your computer cannot connect to the network on page 95 The adapter stops working for no apparent reason on page 96 If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connec...

Page 108: ...re to make sure that the correct device driver is installed The Wake on LAN feature is not working Symptom The Wake on LAN WOL feature is not working Actions Make sure that WOL is enabled in the BIOS Setup Utility program If it is check with your LAN administrator for the necessary settings If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors...

Page 109: ...sly worked does not work now Actions Verify that all option hardware and cable connections are secure If the option comes with its own test instructions use those instructions to test the option If the failing option is a SCSI option verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly A...

Page 110: ...ystem files 5 Click the More Options tab 6 In the Programs and Features area click the Clean up button 7 A list of installed applications is displayed Select the application you want to remove Click Uninstall Change Clean out your Inbox Sent Items and Deleted Items folders from your e mail application The folder names and procedures vary depending on your e mail application If you need assistance ...

Page 111: ... assigned the printer port correctly in your operating system application program or BIOS settings For more information about BIOS settings see Chapter 7 Using the Setup Utility program on page 67 If the problem persists run the tests described in the documentation that comes with your printer If you cannot correct the problem have the computer serviced See Chapter 12 Getting information help and ...

Page 112: ...y If you are having difficulty with the Windows operating system or one of its components refer to the Windows help system It is accessible from the Windows Start menu To determine if problems are caused by newly installed software verify that Your computer has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements If...

Page 113: ...information help and service on page 103 Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance Notes The Lenovo Solution Center program is available only on models preinstalled with ...

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Page 115: ...he Windows Help and Support information system click Start Help and Support Safety and Warranty The ThinkStation Safety and Warranty Guide that is provided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site http www lenovo com support The Lenovo Web site provides up to date information an...

Page 116: ...ograms see Lenovo Solution Center on page 101 You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem det...

Page 117: ...rform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some ...

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Page 119: ...5 2630 2630L E5 2637 E5 2640 E5 2643 E5 2667 E5 2650 2650L E5 2660 E5 2665 E5 2670 E5 2680 E5 2685 E5 2690 1333 MHz Table 3 DIMM type and speed PC3 10600R DIMM operating voltage Microprocessor model Memory frequency Intel Xeon E5 2603 E5 2609 1066 MHz 1 35 V 1 5 V Intel Xeon E5 2620 E5 2630 2630L E5 2637 E5 2640 E5 2643 E5 2667 E5 2650 2650L E5 2660 E5 2665 E5 2670 E5 2680 E5 2685 E5 2690 1333 MHz...

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Page 121: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 122: ...oft Windows Vista and Windows are trademarks of the Microsoft group of companies Intel and Intel Xeon are trademarks of Intel Corporation in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others 110 ThinkStation User Guide ...

Page 123: ... the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service representative for help Lenovo is not responsible for...

Page 124: ...nd zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über die elektromagnetisc...

Page 125: ... regulatory information refer to the ThinkStation Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentatio...

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Page 127: ...and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to...

Page 128: ...sed computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by Lenovo...

Page 129: ...ective 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but us...

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Page 131: ...ices handling static sensitive 29 diagnostics programs using 104 diagnostics troubleshooting 85 DisplayPort connector 8 documentation using 104 drivers device 57 drives bays 12 specifications 12 DVI monitor connector 8 E environment operating 4 Ethernet 2 Ethernet connector 8 exiting Setup Utility 71 expansion 3 external options installing 29 F failure recovering from POST BIOS 80 features 1 flash...

Page 132: ...tem 79 purchasing additional services 105 R rear connectors 8 rear fan assembly replacing 46 recovering from a POST BIOS update failure 80 software 59 recovery boot block 80 operations backup and 60 problems solving 64 recovery media creating and using 59 removing computer cover 30 replacing battery 42 card reader 40 hard disk drive 48 hard disk drive enablement module 52 heat sink and fan assembl...

Page 133: ...0 trademarks 110 troubleshooting basic 85 troubleshooting diagnostics 85 U updating flashing the BIOS 79 system programs 79 updating flashing the BIOS 80 USB connector 9 using a rescue medium creating and 62 diagnostic programs 104 documentation 104 other services 105 passwords 67 Setup Utility 67 V video subsystem 1 viewing and changing settings 67 W warranty information 103 workspace backup and ...

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