Lenovo THINKPAD P71, User Manual, Page: 98 / 146

Keyboard problems
• Problem : All or some keys on the keyboard do not work.
Solution : If an external numeric keypad is connected:
1. Turn off the computer.
2. Remove the external numeric keypad.
3. Turn on the computer and try using the keyboard again.
If the keyboard problem is resolved, carefully reconnect the external numeric keypad.
If the problem persists, ensure that the correct device driver is installed by doing the following:
1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or
Small icons.
2. Click Keyboard .
3. Select the Hardware tab. In the Device Properties pane, make sure that you see this message:
Device Status: This device is working properly.
If keys on the keyboard still do not work, have the computer serviced.
• Problem : All or some keys on the external numeric keypad do not work.
Solution : Ensure that the external numeric keypad is correctly connected to the computer.
Computer screen problems
• Problem : My screen keeps blanking when I do not want it to.
Solution : Do the following:
1. Go to Control Panel, and ensure that you view Control Panel by Category.
2. Click Hardware and Sound ➙ Power Options .
3. Show the additional plans, and then select High performance .
• Problem : When I turn on the computer, nothing is displayed on the screen and the computer does not
beep while starting up.
Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the
power button for four seconds or more. Then turn on the computer and listen again.
Solution : Ensure that:
– The ac power adapter is connected to the computer and the power cord is plugged into a working
electrical outlet.
– The computer is turned on. (Press the power button again for confirmation.)
– The brightness level of the screen is appropriately set.
If a power-on password is set, press any key to display the prompt for the power-on password and
then type the correct password and press
Enter .
If these items are correctly set, and the screen remains blank, have the computer serviced.
• Problem : When I turn on the computer, only a white cursor is displayed on a blank screen.
Solution : If you have modified a partition on your hard disk drive by using partition software, information
about that partition, or the master boot record might have been destroyed.
Do the following to try to solve the problem:
1. Turn off the computer, and then turn it on again.
2. If you still see only the cursor on the screen, do the following:
82
Yoga 370 User Guide