Lenovo THINKPAD P71 User Manual Download | Manualshive

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Chapter 10. Getting support

This chapter provides information about getting help and support from Lenovo.

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Support Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 15.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen:

http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the following questions before you call for help. Then, you are able to get help
as quickly as possible.

• What is the problem? Is it continuous or intermittent?

• Is there an error message? What is the error code, if any?

• What operating system are you using? Which version?

• Which software applications were running at the time of the problem?

• Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

• What is the name of your Lenovo product?

• What is the machine type?

• What is the serial number?

Getting help and service

If you need help, service, technical assistance, or more information about Lenovo products, you will find a
wide variety of sources available from Lenovo to assist you.

Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support. The
documentation includes printed books, online books, readme files, and help files.

© Copyright Lenovo 2017

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Summary of Contents for THINKPAD P71

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Page 2: ...arranty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com support First Edition February 2017 Copyright Lenovo 2017 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925...

Page 3: ...ating modes 18 Using the multi touch screen 19 Using the special keys 21 Using the ThinkPad pointing device 23 ThinkPad pointing device overview 23 Using the TrackPoint pointing device 23 Using the trackpad 24 Using the trackpad touch gestures 25 Customizing the ThinkPad pointing device 26 Replacing the cap on the pointing stick 26 Power management 27 Using the ac power adapter 27 Using the batter...

Page 4: ...se cover assembly 94 Replacing the wireless WAN card 95 Replacing the M 2 solid state drive 97 Replacing the memory module for models with a replaceable memory module 99 Replacing the coin cell battery 101 Chapter 10 Getting support 103 Before you contact Lenovo 103 Getting help and service 103 Using diagnostic programs 104 Lenovo Support Web site 104 Calling Lenovo 104 Purchasing additional servi...

Page 5: ...n for the European Union 117 Battery recycling information for Taiwan 118 Battery recycling information for the United States and Canada 118 Recycling information for China 118 Appendix D Restriction of Hazardous Substances RoHS Directive 119 Appendix E ENERGY STAR model information 123 Appendix F Notices 125 Appendix G Trademarks 127 Copyright Lenovo 2017 iii ...

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Page 7: ...s If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the battery safety information applies to all computer products Important information about using your computer Ensure that you follow the important tips given here to get the most us...

Page 8: ...r and data when moving it Before moving a computer equipped with a hard disk drive do one of the following Turn it off Put it in sleep mode Put it in hibernation mode This helps to prevent damage to the computer and possible loss of data Handle your computer gently Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Carry your compute...

Page 9: ...surge protectors or power supplies that are cracked broken or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer produ...

Page 10: ...ause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly i...

Page 11: ...ectricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet ada...

Page 12: ...n the one specified by Lenovo or a disassembled or modified battery is not covered by the warranty Battery abuse or mishandling can cause overheat liquid leakage or an explosion To avoid possible injury do the following Do not open dissemble or service any battery Do not crush or puncture the battery Do not short circuit the battery or expose it to water or other liquids Keep the battery away from...

Page 13: ...uct ventilation DANGER Computers ac power adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping your h...

Page 14: ...y information DANGER Electric current from power telephone and communication cables is hazardous To avoid a shock hazard Do not use your computer during a lightning storm Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to prope...

Page 15: ...rom earphones and headphones can cause hearing loss Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level Therefore to protect your hearing adjust the equalizer to an appropriate level Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connect...

Page 16: ...t may be made of glass This glass could break if the product is dropped on a hard surface or receives a substantial impact If glass breaks do not touch or attempt to remove it Stop using your product until the glass is replaced by trained service personnel Choking hazard notice CHOKING HAZARD Product contains small parts Keep away from children under three years xiv Yoga 370 User Guide ...

Page 17: ...troduces hardware features of the computer Front view and side views 1 Microphones available on some models 2 Camera available on some models 3 Ambient light sensor 4 Speakers 5 Fingerprint reader available on some models 6 Security lock slot 7 HDMI connector 8 USB 3 0 connector 9 Micro SIM card tray available on some models 10 MicroSD card slot Copyright Lenovo 2017 1 ...

Page 18: ...ect your computer from theft lock your computer to a desk table or other fixture through a security cable lock that fits this security lock slot Note You are responsible for evaluating selecting and implementing the locking device and security feature Lenovo makes no comments judgments or warranties about the function quality or performance of the locking device and security feature 7 HDMI connect...

Page 19: ...re using a headset with a function switch do not press this switch while using the headset If you press the switch the headset microphone is disabled and the integrated microphones on the computer is enabled instead Note The audio connector does not support a conventional microphone 12 ThinkPad Pen Pro available on some models The ThinkPad Pen Pro is similar in size and shape to an actual ink pen ...

Page 20: ...ge and application processing Within large organizations you might also use smart cards for strong security authentication of single sign on SSO For more information see Using a smart card on page 35 19 Always On USB connector By default the Always On USB connector enables you to charge the USB compatible devices in the following situations When your computer is on or in sleep mode When your compu...

Page 21: ...omputer Charge your computer Charge your peripheral devices Connect your computer to external displays for video output Lenovo provides various USB C accessories to help you expand your computer functionality For more information go to http www lenovo com essentials 22 Power connector The power connector enables you to connect the computer to ac power 23 Multi touch screen The multi touch screen e...

Page 22: ...ard drainage holes can help drain out liquid from your computer 3 Emergency reset hole If the computer stops responding and you cannot turn it off by pressing the power button remove the ac power adapter and insert a straightened paper clip into the emergency reset hole to reset the computer Status indicators This topic provides information about locating and identifying the various status indicat...

Page 23: ... indicator is on the camera is in use 6 7 System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer Blinks for three times The computer is initially connected to power On The computer is on in normal mode Off The computer is off or in hibernation mode Blinks quickly The computer is entering sleep or...

Page 24: ...ntact Lenovo for help the machine type and model information helps the technicians to identify your computer and provide faster service The following illustration shows where to find the label that contains the machine type and model information of your computer FCC ID and IC Certification number The FCC and IC Certification information is identified by a label on the computer as shown in the foll...

Page 25: ...onsible for any damage caused by unauthorized replacement For a user installable wireless WAN module this label directs you to consult this user guide for the actual FCC ID and IC certification number The FCC ID and IC Certification number label is affixed to the wireless WAN module 1 available on some models installed in the computer Note For the user installable wireless module ensure that you u...

Page 26: ...vided by Microsoft at https www microsoft com en us howtotell default aspx There are no external visual indicators of the Product ID or Windows version for which the computer is licensed Instead the Product ID is recorded in the computer firmware Whenever a Windows 10 product is installed the installation program checks the computer firmware for a valid matching Product ID to complete the activati...

Page 27: ...e models USB C connector Thunderbolt 3 compatible USB 3 0 connector Security features Fingerprint reader available on some models Security lock slot Trusted Platform Module TPM available on some models Wireless features Bluetooth Miracast technology NFC available on some models Wireless LAN WiGig available on some models Wireless WAN available on some models Others Camera available on some models ...

Page 28: ...our computer in a well ventilated and dry area without direct exposure to sunshine Attention Keep electrical appliances such as electric fans radio air conditioners and microwave ovens away from the computer The strong magnetic fields generated by these appliances can damage the monitor and data on the internal storage drive Do not place any beverages on top of or beside the computer or other atta...

Page 29: ...plore Lenovo forums and stay up to date on technology news with articles and blogs from trusted sources The Lenovo Companion program is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer Lenovo ID This program enables you to create and manage your Lenovo ID With a Lenovo ID you can connect to everything Lenovo through a single account Use yo...

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Page 31: ...ubleshooting and answers to frequently asked questions http www lenovo com support faq Can I get my user guide in another language To download the user guide in another language go to http www lenovo com support Then follow the instructions on the screen How do I access Control Panel Right click the Start button and then click Control Panel How do I get help about the Windows operating system Use ...

Page 32: ...urself by using the preinstalled diagnostic software See Diagnosing problems with Lenovo Companion on page 75 Check for recovery solutions in Recovery information on page 91 Print the following topics and keep them with your computer in case you are unable to access this electronic user guide when necessary Installing the Windows 10 operating system on page 59 Computer stops responding on page 76 ...

Page 33: ...e following operations with the ThinkPad Pen Pro To click or make a selection tap the display once with the pen To double click tap twice without pausing To right click tap the tip 1 on the display and hold the pen there for one second Alternatively you can press and hold the click button 3 while tapping the tip 1 on the display To erase ink press and hold the eraser button 2 tap the tip 1 on the ...

Page 34: ... Note Depending on the model your computer might look different from the illustrations in this topic Attention Do not rotate the computer display with too much force otherwise the computer display or hinges might get damaged Do not apply too much force to the upper right or upper left corner of the computer display 18 Yoga 370 User Guide ...

Page 35: ...tablet mode You can use the touch screen to control your computer instead Notebook mode Stand mode Tent mode Tablet mode Using the multi touch screen This topic provides instructions on how to use the multi touch screen that is available on some models Notes Your computer screen might look different from the following illustrations Depending on the program you use some gestures might not be availa...

Page 36: ...d drag an item Function Move an object Touch Move two fingers closer together Mouse action Press the Ctrl key while scrolling the mouse wheel backward Function Zoom out Touch Move two fingers farther apart Mouse action Press the Ctrl key while scrolling the mouse wheel forward Function Zoom in Touch Put two or more fingers on an item and then rotate your fingers clockwise or counterclockwise Mouse...

Page 37: ...ot apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction Do not use fingernails gloved fingers or inanimate objects for input on the screen Regularly calibrate the accuracy of the finger input to avoid a discrepancy Tips on cleaning the multi touch screen Turn off the computer before cleaning the multi touch screen Use a dry soft an...

Page 38: ...age external displays Enable or disable the built in wireless features Open the Settings window Enable or disable the built in Bluetooth features Open a keyboard setting page This key invokes the function defined by yourself If no function is defined press this key to open the Cortana personal assistant To define or change the action for the F12 key do the following 1 Open the Lenovo Settings prog...

Page 39: ...g device you also can perform various touch gestures such as rotating and zooming in or out The ThinkPad pointing device consists of the following devices 1 TrackPoint pointing device 2 Trackpad Note Depending on the model your TrackPoint pointing device and the trackpad might look different from the illustration in this topic By default both the TrackPoint pointing device and the trackpad are act...

Page 40: ...ting stick itself does not move The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick Left click Press the left click button 2 to select or open an item Right click Press the right click button 3 to display a shortcut menu Scroll Press and hold the dotted scroll bar 4 while applying pressure to the pointing stick in the vertical or horizontal direct...

Page 41: ...t using the touch gestures see Using the trackpad touch gestures on page 25 If the trackpad surface is stained with oil turn off the computer first Then gently wipe the trackpad surface with a soft and lint free cloth moistened with lukewarm water or computer cleaner Using the trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement You can use the trackpad to ...

Page 42: ...he trackpad and move them down to show the desktop Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently For example you can choose to enable the TrackPoint pointing device the trackpad or both You also can disable or enable the touch gestures To customize the ThinkPad pointing device do the following 1 Go to Cont...

Page 43: ...to the ac power adapter 2 Connect the ac power adapter to the power connector of the computer 3 Connect the power cord to an electrical outlet Tips on using the ac power adapter When the ac power adapter is not in use disconnect it from the electrical outlet Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer Using the battery Whe...

Page 44: ...computer You can check the battery charging status at any time through the battery status icon in the Windows notification area Note To maximize the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 Tips on charging the battery Before you charge the battery ensure that the battery temperature is lower than 10 C 50 F Charge the battery ...

Page 45: ...p function do the following 1 Open Control Panel view Control Panel by Category and then click System and Security 2 Click Administrative Tools 3 Double click Task Scheduler If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 From the left pane select the task folder for which you want to enable the wake up function The scheduled tasks are ...

Page 46: ...ections Wireless connection is the transfer of data without the use of cables but by means of radio waves only Using the wireless LAN connection A wireless local area network LAN covers a relatively small geographic area such as an office building or a house Devices based on the 802 11 standards can connect to this type of network Your computer comes with a built in wireless network card to help y...

Page 47: ...e geographical area by use of multiple antenna sites or satellite systems maintained by wireless service providers Some ThinkPad notebook computers come with a wireless WAN card installed which provides some wireless WAN technologies such as 1xEV DO HSPA 3G GPRS or LTE By using the wireless WAN card you can establish wireless WAN connections Note The wireless WAN service is provided by authorized ...

Page 48: ...oth device Using the NFC devices Depending on the model your computer might come with the near field communication NFC feature NFC is a high frequency and short range wireless communication technology By using NFC you can establish the radio communications between your computer and another NFC enabled device over a few centimeters or inches This section provides instructions on how to pair your co...

Page 49: ...or the center of the NFC label 2 Slowly move the smartphone a distance within 5 cm 1 97 inches to the direction of the computer display Then hold the smartphone for seconds until you are prompted that the smartphone has been detected Using the Airplane mode The Airplane mode is supported on the Windows 10 operating system If the Airplane mode is enabled all wireless features are disabled To enable...

Page 50: ...e display modes and change display settings You can use an external display such as a projector or a monitor to give presentations or to expand your workspace Your computer supports the following video resolution if the external display also supports that resolution Up to 4096 x 2304 pixels 60 Hz with an external display connected to the USB C connector Up to 3840 x 2160 pixels 30 Hz with an exter...

Page 51: ...e video output only on an external display Note Depending on the situation you might see Projector only or Second screen only If you show programs using DirectDraw or Direct3D in full screen mode only the main display shows the video output Changing display settings You can change the settings for both the computer display and the external display For example you can define which one is the main d...

Page 52: ...tion mode Otherwise the system might not respond when you try to resume operation To install a smart card Hold the smart card in correct orientation and then insert it firmly into the slot in the smart card reader To remove a smart card Exit all programs that are working with the smart card first Otherwise data on the smart card might get damaged or lost Pull the smart card outward a little bit an...

Page 53: ...r or put it into hibernation mode If you intend to use your computer or wireless services such as Internet and Bluetooth check with the airline for restrictions and availability of services before boarding the airplane If there are restrictions on the use of computers with wireless features on the airplane you must abide by those restrictions The Airplane mode is supported on the Windows 10 operat...

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Page 55: ...ower adapters keyboards mice and more To shop at Lenovo go to http www lenovo com essentials ThinkPad WiGig Dock The Wireless Gigabit WiGig technology enables wireless communications between nearby devices at multi gigabit speeds Some computer models have a wireless LAN card with built in WiGig feature These computer models can work with the ThinkPad WiGig Dock wirelessly to expand computing capab...

Page 56: ...ces or charge some mobile digital devices and smartphones 7 Security lock slot To protect your dock from theft lock your dock to a desk table or other non permanent fixture Use a security cable lock that fits this security lock slot 9 ac power connector Connect the ac power adapter 10 HDMI connector Connect a compatible digital audio device or video monitor such as a DVD player or an HDTV 11 Displ...

Page 57: ...ower adapter 2 Insert a straightened paper clip into the emergency reset hole Setting up the ThinkPad WiGig Dock To set up your ThinkPad WiGig Dock do the following 1 Connect the power cord to the ac power adapter 2 Connect the ac power adapter to the power connector of the dock 3 Connect the power cord to an electrical outlet 4 Turn on the dock by pressing the power button Chapter 3 Enhancing you...

Page 58: ...icating that the wireless connection to the WiGig dock is weak The pointer drifts on the external display connected to the WiGig dock The computer is unexpectedly disconnected from the WiGig dock Using the ThinkPad WiGig Dock This section introduces how to use and manage the dock Connecting to the ThinkPad WiGig Dock To connect your computer to the ThinkPad WiGig dock do the following 1 After the ...

Page 59: ...r program enables you to manage the dock You can change the name of the dock change the radio channel to optimize the signal strength and set a password to manage the dock settings To manage the ThinkPad WiGig Dock do the following 1 Click the Start button to open the Start menu 2 Click Intel Intel Wireless Dock Manager to start the Wireless Dock Manager program 3 Click Dock Management 4 Follow th...

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Page 61: ...urn on or turn off Sticky Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to http windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Eas...

Page 62: ...sing only your voice you can start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions...

Page 63: ... formats Lenovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand ...

Page 64: ...n desirable levels of comfort and performance If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www lenovo com essentials Explore your options for docking solutions and...

Page 65: ...and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush o...

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Page 67: ... stored in the ThinkPad Setup program If you have set a supervisor password no one can change the configuration of the computer without the password It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unauthorized users cannot access the ThinkPad Setup program without the password The syste...

Page 68: ...ata from the storage drive You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced Proof of purchase is required and a fee will be charged for parts and service Notes The eDrive storage drives or Trusted Computing Group TCG Opal compliant storage drives provide self encryption capabilities to secure your data If a TCG Opal compliant storage...

Page 69: ...tion for your data and to ensure early boot component integrity A compatible TPM is defined as a V2 0 TPM To check the BitLocker status go to Control Panel view Control Panel by Category and click System and Security BitLocker Drive Encryption For more information see the help system of the Windows operating system or search for Microsoft Windows BitLocker Drive Encryption Step by Step Guide on th...

Page 70: ... way you can log in to your computer simply and securely You can set the fingerprint reader in the fingerprint program if available You also can change the settings in the ThinkPad Setup program To change the settings in the ThinkPad Setup program see Configuring ThinkPad Setup on page 60 Enrolling your fingerprints To enable fingerprint authentication enroll your fingerprints first During the enr...

Page 71: ...asswords and keep them in a safe place If you forget your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo cannot reset your password or recover data from the storage drive You must take your computer to a Lenovo authorized servicer or a marketing representative to ...

Page 72: ...eems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on storage drives for unexpected purposes To prevent leakage of data it is important that you delete all the data from the hard disk drive when you dispose of sell or hand over your computer You can destroy the ...

Page 73: ...inst viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about your antivirus software see the help system of your antivirus software Chapter 5 Security 57 ...

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Page 75: ...hat OS Optimized Defaults is enabled Then press F10 to save the settings and exit the ThinkPad Setup program 6 Follow the on screen instructions to install the device drivers and necessary programs See Installing device drivers on page 59 7 After installing the device drivers apply Windows Update to get the latest modules for example the security patches 8 Depending on your preference install Leno...

Page 76: ...ion connects to the Lenovo Support Web site the program automatically recognizes the following information and determines what updates are available for your computer Machine type and model of your computer Installed operating system Language of the operating system Lenovo Companion then displays a list of update packages and categorizes each update as critical recommended or optional to help you ...

Page 77: ...a desired device when powered on Read this topic to learn how to change the computer startup sequence Attention After you change the startup sequence ensure that you select the correct device during a copy a save or a format operation If you select the wrong device the data on that device might be erased or overwritten If you are using the Windows BitLocker Drive Encryption feature and your comput...

Page 78: ...ort BIOS menu This topic introduces the following BIOS menus of your computer Main menu Config menu Date Time menu Security menu Startup menu Restart menu Note Depending on the model and operating system the menu items and the default value might change without notice Main menu When you enter the ThinkPad Setup program you first see the Main menu as follows Note The BIOS menu items might change wi...

Page 79: ...rk stack for UEFI environment This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first UEFI IPv6 Network Stack Values Disabled Enabled Description Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI environment This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first UEFI PXE Boot Priority Values IPv6 First IPv4 First De...

Page 80: ... even when the computer is turned off or in hibernation mode Keyboard Mouse TrackPoint Values Disabled Enabled Description Enable or disable the built in TrackPoint pointing device Note If you want to use an external mouse select Disabled Trackpad Values Disabled Enabled Description Enable or disable the built in trackpad Note If you want to use an external mouse select Disabled Fn and Ctrl key sw...

Page 81: ...rmal management scheme to use The scheme affects fan sound temperature and performance CPU Power Management Values Disabled Enabled Description Enable or disable the power saving feature that stops the microprocessor clock automatically when there are no system activities Normally it is not necessary to change the setting Power On with AC Attach Values Disabled Enabled Description Enable or disabl...

Page 82: ...rity order by selecting Startup Boot Intel AMT Intel R AMT Control Values Disabled Enabled Permanently Disabled Description If you select Enabled Intel AMT Active Management Technology is configured and additional setup items are provided in MEBx Management Engine BIOS Extension Setup If you select Permanently Disabled you can never enable it again Be cautious when you make the selection Note You ...

Page 83: ...cation on the operating system Password at Restart Values Disabled Enabled Descriptions When this option is enabled a password prompt is displayed when you restart the computer To prevent unauthorized access set the user authentication on the operating system Password at Boot Device List Values Disabled Enabled Descriptions If you enable this option the supervisor password is required when you try...

Page 84: ...authentication when fingerprints are not available This item is displayed if Security Mode is set to High Reset Fingerprint Data Value Enter Descriptions Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state As a result any power on security features previously enabled will not work until they are re enabled in the finger...

Page 85: ...sabled to skip the Windows UEFI Firmware Update Memory Protection Execution Prevention Values Disabled Enabled Descriptions Some computer viruses and worms cause memory buffers to overflow By enabling this option you can protect your computer against attacks from such viruses and worms If the option is enabled but you find that a program does not run properly disable this option first and then res...

Page 86: ... Activation Values Disabled Enabled Permanently Disabled Descriptions Enable the UEFI BIOS interface to activate the computrace module Computrace is an optional monitoring service from Absolute Software If you select Permanently Disabled you cannot enable this setting again Secure Boot Secure Boot Values Disabled Enabled Descriptions Enable this option to prevent unauthorized operating systems fro...

Page 87: ... to set a supervisor password When this option is disabled the setup options are configurable and you can choose any boot options to start the computer Startup menu Note The BIOS menu items might change without notice Depending on the model the default value might vary Boot Descriptions Define the startup sequence Network Boot Descriptions Select the boot device when the system wakes from LAN If W...

Page 88: ...n the same way as you operate your own computer such as turning on a client computer formatting a storage drive and installing a program Once the computer is configured and operational you can manage it by using the software and the manageability features that are already integrated into the client computer and the network Desktop Management Interface The UEFI BIOS of your computer supports an int...

Page 89: ...et you are required to enter the supervisor password when you start the ThinkPad Setup program Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN the network administrator can start the computer remotely from a management console using a remote network management program To enable or disable the Wake on LAN feature do the fo...

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Page 91: ... experienced and how you resolved the minor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default settings ...

Page 92: ... clip into the emergency reset hole in the bottom of the computer 2 Reattach the ac power adapter and restart the computer If the computer does not turn back on continue with step 3 3 While the computer is turned off remove all sources of power from the computer and remove all external devices that are attached to the computer keyboard mouse printer scanner and so on Reattach the ac power adapter ...

Page 93: ...To clear the error enter ThinkPad Setup Message 0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter ThinkPad Setup Message 0270 Real Time Clock Error Solution System Real Time Clock is not functional Have the computer servi...

Page 94: ...en the operating system or programs store large amounts of data in the variable storage All data needed for POST such as BIOS setup settings chipset or platform configuration data are stored in a separate UEFI variable storage Solution Press F1 after the error message is displayed to enter ThinkPad Setup A dialog asks the user for confirmation to clean up the storage If the user selects Yes all da...

Page 95: ...em board service provider only 0284 TCG compliant functionality related error might be the BIOS code validation failure Replace the system board service provider only 0285 TCG compliant functionality related error might be the TPM initialization failure Replace the system board service provider only 0286 Integrated graphics error Replace the system board service provider only 0287 Discrete graphic...

Page 96: ...adapter click Update Driver Software and then follow the instructions on the screen to update the driver The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex ensure that the switch port also is configured for full duplex Setting a wrong duplex mode can degrade performance cause data loss or result in lost connections You have installed all netw...

Page 97: ...s the sound device for example Windows Media Player 2 Go to Control Panel and ensure that you view Control Panel by Category 3 Click Hardware and Sound Sound Playback 4 If you are using a Headset profile select Bluetooth Hands free Audio and click the Set Default button If you are using an AV profile select Stereo Audio and click the Set Default button 5 Click OK to close the Sound window ThinkPad...

Page 98: ...ower Options 3 Show the additional plans and then select High performance Problem When I turn on the computer nothing is displayed on the screen and the computer does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer by pressing and holding the power button for four seconds or more Then turn on the computer and listen again Solution Ensure that T...

Page 99: ...y device driver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct To check these settings do the following 1 Right click on the desktop and click Display settings Advanced display settings Note If your computer cannot detect the external monitor click Detect in the Display window 2 Select the external monitor and set Resolution 3 Click Dis...

Page 100: ...ports a lower resolution than the computer display view output on the external monitor only If you view output on both the computer display and the external monitor the external monitor screen will be blank or distorted Problem I cannot set a higher resolution than the present one on my external monitor Solution Ensure that the monitor information is correct If necessary update the monitor driver ...

Page 101: ...ly Solution Ensure that the built in audio device is configured correctly 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 Double click Sound video and game controllers 5 Ensure that the device following Sound video ...

Page 102: ...e reader is dirty stained or wet Solution Gently clean the surface of the reader with a dry soft lint free cloth Problem The reader often fails to enroll or authenticate your fingerprint Solution If the surface of the reader is dirty stained or wet gently clean the surface of the reader with a dry soft lint free cloth For tips on how to maintain the fingerprint reader see Using the fingerprint rea...

Page 103: ...your computer for reference later Problem My computer is getting no power at all Solution Check the following items 1 Verify the power button The power button is illuminated whenever the computer is on 2 Check all power connections Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet 3 Inspect the ac power adapter Check for any physical damag...

Page 104: ...olution Check whether an external monitor was disconnected or turned off while the computer was in sleep mode If you disconnected or turned off the external monitor connect it or turn it on before resuming the computer from sleep mode When resuming the computer from sleep mode without attaching the external monitor or turning it on and the computer display remains blank press the display mode swit...

Page 105: ...te with your operating system Other programs run properly on your computer The necessary device drivers are installed The program works when it is run on some other computer If an error message is displayed while you are using the program see the manuals or help system supplied with the program If the program still does not run properly contact your place of purchase or a service representative fo...

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Page 107: ... startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Select a startup option you want and then follow the instructions on the screen Recovering your operating system if Windows 10 fails...

Page 108: ... the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recovery USB drive If you cannot start your computer refer to the corresponding information in the topic Troubleshooting on page 76 to try to ...

Page 109: ...tective package that contains the part to other unpainted metal surface on the computer for at least two seconds When possible remove the static sensitive part from the static protective package and install the part without setting it down When this is not possible place the static protective package on a smooth level surface and place the part on the package Do not place the part on the computer ...

Page 110: ...e in the micro SIM card tray 1 The tray ejects Then slide the tray out of the computer 2 2 Take the micro SIM card out of the tray 3 3 Note the orientation of the new micro SIM card and then install it into the tray 4 4 Insert the tray with the new card into the computer 5 Replacing the base cover assembly Before you start read Important safety information on page v and print the following instruc...

Page 111: ...s to computer with user installable modules Before you start read Important safety information on page v and print the following instructions Attention Before you start installing a wireless WAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the card To replace the wireless WAN card do the following 1 Di...

Page 112: ...e the base cover assembly See Replacing the base cover assembly on page 94 5 Remove the wireless WAN card by doing the following a Disconnect each cable from the wireless WAN card 1 and remove the screw 2 The card is released from the secured position and pivots upward b Carefully remove the wireless WAN card out of the slot 3 96 Yoga 370 User Guide ...

Page 113: ...e Inappropriate handling might cause damage and permanent loss of data When handling the M 2 solid state drive observe the following guidelines Replace the M 2 solid state drive only for upgrade or repair The M 2 solid state drive is not designed for frequent changes or replacement Before replacing the M 2 solid state drive make a backup copy of all the data that you want to keep Do not apply pres...

Page 114: ...g the base cover assembly on page 94 5 Remove the M 2 solid state drive by doing the following a A film might cover the M 2 solid state drive To access the drive open the film first 1 b Remove the screw that secures the M 2 solid state drive 2 c Remove the M 2 solid state drive 3 98 Yoga 370 User Guide ...

Page 115: ...memory capacity is an effective way to make programs run faster You can increase memory capacity by replacing the memory module Note The operating speed of the memory module has dependency on the system configuration In some conditions the memory module in your computer might not be able to operate at the maximum speed Attention Before you start the replacement touch a grounded metal object This a...

Page 116: ... 2 6 Insert a new memory module into the memory slot at an angle of about 20 degrees 1 Pivot the memory module downward until it snaps into place 2 Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily 7 Reinstall the base cover assembly 8 Turn the computer over Connect the ac power adapter and all cables to the computer 100 Yoga 370 User Guide ...

Page 117: ...t short circuit it Do not drop crush puncture the battery or make it subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery or coin cell battery To replace the coin cell battery do the following 1 Disable the built in battery See Disabling the built in battery on page 93 2 Ensure that the computer is turned o...

Page 118: ...he connector 7 Reinstall the base cover assembly 8 Turn the computer over Connect the ac power adapter and all cables to the computer 9 Reset the system date and time in the ThinkPad Setup program See Date Time menu on page 66 102 Yoga 370 User Guide ...

Page 119: ...lowing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The seria...

Page 120: ...site at http www lenovo com support Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com support This Web site is updated with the latest support information such as the following Drivers and software Diagnostic solutions Product and service warranty Product and parts details User guides and manuals Knowledge base and frequently a...

Page 121: ...nts or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to...

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Page 123: ...Web site or from your computer contact your local Lenovo office or reseller to obtain a printed version of the LLW Accessing the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from the Unity move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch bar clic...

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Page 125: ...iles Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency RF safety standards and recommendations therefore Lenovo believes this product is safe for use by consumers These standards and recommendations reflect the consensus of the worldwide scientific community and result from deliberations of panels and...

Page 126: ...ess communication wherever you are For computer models with WiGig feature 1 Wireless LAN antenna auxiliary 2 Wireless LAN antenna main 3 WiGig antenna For computer models with wireless WAN feature 1 Wireless WAN antenna auxiliary available on some models 2 Wireless LAN antenna auxiliary 3 Wireless WAN antenna main available on some models 4 Wireless LAN antenna main 110 Yoga 370 User Guide ...

Page 127: ...ssification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 5A992 c It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the following produc...

Page 128: ...s relating to electromagnetic compatibility Models with a radio device This product is in conformity with all the requirements and essential norms that apply to EU Council R TTE Directive 1999 5 EC on the approximation of the laws of the Member States relating to radio equipment Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommen...

Page 129: ...ng laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 früher Gesetz über die elektromagnetische Verträglichkeit von Geräten bzw der EMV EU Richtlinie 2014 30 EU früher 2004 108 EC für Geräte der Klasse B Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das EG Konformitätszeichen CE zu führen Verantwortlich für die Ko...

Page 130: ...vo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo 114 Yoga 370 User Guide ...

Page 131: ...aphy This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return rec...

Page 132: ... circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one co...

Page 133: ...o include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any...

Page 134: ...ovided in the user guide for your product For proper collection and treatment go to http www lenovo com lenovo environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China 118 Yoga 370 User Guide ...

Page 135: ...ertain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to https www lenovo com social_responsibility us en RoHS_Communication pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electric...

Page 136: ...China RoHS 120 Yoga 370 User Guide ...

Page 137: ...Taiwan RoHS Appendix D Restriction of Hazardous Substances RoHS Directive 121 ...

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Page 139: ... you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 30 minutes To awaken the computer f...

Page 140: ...5 Clear the Allow this device to wake the computer check box 6 Click OK 124 Yoga 370 User Guide ...

Page 141: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 142: ...e license including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to http www lenovo com support 126 Yoga 370 User Guide ...

Page 143: ...ndows Direct3D BitLocker and Cortana are trademarks of the Microsoft group of companies DisplayPort is a trademark of the Video Electronics Standards Association Ubuntu is a registered trademark of Canonical Ltd The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries WiGig Wi Fi Alliance and...

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