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Chapter 5. Getting help and service

Machine Type and Model

Serial number of your computer and your proof of purchase.

Description of the problem

Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are
located in “Appendix A. Lenovo Limited Warranty” on page 98.

Note:

Telephone numbers are subject to change without notice. For the latest list
of Customer Support Center telephone numbers and hours of operation,
visit the Support Web site at http://consumersupport.lenovo.com. If the
number for your country or region is not listed, contact your Lenovo
reseller or Lenovo marketing representative.

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Summary of Contents for E43

Page 1: ...Lenovo E43 UG V1 0 cover_en_1 4 Lenovo E43 User Guide V1 0 ...

Page 2: ...the product it supports be sure to read the following Chapter 6 Safety use and care information on page 66 Appendix D Notices on page 113 OneKey Rescue System User Guide included in the package with this publication Note Copyright Lenovo 2009 All rights reserved ...

Page 3: ...Y STAR compliant designation Lenovo computers of the following machine if the ENERGY STAR mark is affixed have been designed and tested to conform to the ENERGY STAR program requirements for computers 20026 By using ENERGY STAR compliant products and taking advantage of the power management features of your computer you reduce the consumption of electricity Reduced electrical consumption contribut...

Page 4: ...p or System Standby mode press any key on your keyboard For more information about these settings refer to your Windows Help and Support information system Table 1 ENERGY STAR power management features by operating system Windows XP Windows Vista Turn off monitor After 10 minutes Turn off hard disks After 30 minutes System standby After 20 minutes System hibernates After 2 hours Power plan Balance...

Page 5: ...s 33 Using battery and AC adapter 37 Chapter 3 Using external devices 43 Connecting a universal serial bus USB device 43 Connecting an IEEE 1394 device specific models only 44 Connecting an ExpressCard device 45 Connecting an external display 47 Connecting a headphone and audio device 48 Connecting an external microphone 49 Connecting to a Bluetooth enabled device specific models only 50 Chapter 4...

Page 6: ...arranty service telephone numbers 109 Appendix B Customer replaceable units CRUs 110 Appendix C Specifications 111 Specifications 111 Appendix D Notices 113 Notices 113 Wireless related information 116 Electronic emissions notices 118 WEEE and recycling statements 125 EU WEEE Statements 125 Japan Recycling Statements 126 Notice for Users in the U S A 128 Notice on deleting data from your hard disk...

Page 7: ...1 Chapter 1 Getting to know your computer Top view The illustrations in this manual may differ from the actual product a b c d e d g h f ...

Page 8: ...ul sound Array microphone built in The built in microphone with noise reduction can be used for video conferencing voice narration or simple audio recordings Custom button and Mute Unmute button 17 Fingerprint reader specific models only With the fingerprint reader you can register fingerprints and use them as passwords to secure your computer Wireless antennas built in Depending on your model at ...

Page 9: ...Chapter 1 Getting to know your computer 3 Left side view d a b c f g e ...

Page 10: ... heated air to exit the computer Important Make sure that paper books clothing cables or other objects do not block any of the fan louvers or else overheating of the computer may occur Modem port 22 RJ 45 port 23 USB 2 0 port 43 VGA port 47 Microphone jack 49 Headphone jack 48 ...

Page 11: ...apter 1 Getting to know your computer 5 Right side view ExpressCard 54 slot 45 9 pin serial port specific models only USB 2 0 port 43 Optical drive 19 IEEE 1394 connector specific models only 44 a b e c d ...

Page 12: ...icators The system status indicators show the current status of your computer Wireless device switch Use this switch to disable the wireless radio of all the wireless devices on your computer Memory card slot 20 Display latch Release this latch to open the display b c d a ...

Page 13: ...rge the battery pack Note To prevent damage to the computer and battery pack use the supplied AC adapter only Security keyhole Your computer comes with a security keyhole You can purchase a security cable and lock to fit this keyhole Note Before purchasing any security product verify that it is compatible with this type of security keyhole a b ...

Page 14: ...8 Chapter 1 Getting to know your computer Bottom view The above illustration may differ from the actual product Please refer to the actual product a c b e d ...

Page 15: ...keep the battery pack secured Move the manual battery latch to the unlocked position to insert or remove the battery pack Move the manual latch to the locked position after inserting the battery pack Wireless card s compartment specific models only Important Do not disassemble or replace the wireless network cards If you do need to ask a Lenovo authorized service center or dealer to provide this s...

Page 16: ...f memory in the system and configures CMOS accordingly during the Power On Self Test POST process There is no hardware or software including BIOS setup required after the memory is installed Note 1 Only purchase expansion modules from authorized retailers of this computer to ensure maximum compatibility and reliability 2 If you only insert one memory card in the compartment plug it into the slot n...

Page 17: ...n sleep state you can quickly wake it to resume use and bypass the startup process To put the computer to sleep do one of the following Click and select Sleep from the start menu Press Fn F1 Warning Wait until the power indicator light starts blinking indicating that the computer is in sleep state before you move your computer Moving your computer while the hard disk is spinning can damage the har...

Page 18: ...d to RAM and you return to where you were before the computer was put into hibernation mode You may set the way to enter hibernation mode in the Power Options of Control Panel Note 1 You must enable Hibernation in Power Options before you use it 2 When Hibernation is enabled some hard disk space is used to save the hibernation file 3 The computer is powered off in hibernation mode Shutting down yo...

Page 19: ...n slide your fingertip over the pad in the direction in which you want the cursor to move The functions of the left and right click buttons correspond to those of the left and right mouse buttons on a conventional mouse Note You can also attach and use a USB mouse through the USB connector For details see Connecting a universal serial bus USB device on page 43 a d c b ...

Page 20: ...eyboard Your computer has a numeric keypad and function keys incorporated in the standard keyboard Numeric keypad The keyboard has keys that when enabled work as a 10 key numeric keypad To enable or disable the numeric keypad press Fn Insert NmLk ...

Page 21: ...sing your computer 15 Function key combinations Through the use of the function keys perform useful operations more efficiently To use this feature press and hold the Fn key then press one of the function keys a b ...

Page 22: ...ngs Fn F5 Open the interface for integrated wireless devices settings enable disable Fn F8 Enable disable the touch pad Fn F9 Play pause Media Player playback Fn F10 Stop Media Player playback Fn F11 Skip to the previous track Fn F12 Skip to the next track Fn Insert NmLk Enable disable the numeric keypad Fn Delete ScrLk Enable disable Scroll Lock Fn PrtSc SysRq Activate system request Fn Increase ...

Page 23: ...d buttons Your computer has several special keys and buttons Custom button and Mute Unmute button Custom button Open user defined utility to customize the buttons to provide a shortcut to an a application file web address Mute Unmute button Mute a b ...

Page 24: ...ystem button to turn on the computer please ensure that your computer is not connected with other peripherals such as USB storage device etc otherwise the system may not operate properly For details see OneKey Rescue System User Guide Note When your computer is running Windows Vista and if you have the OneKey Recovery application installed you can start the application by pressing the OneKey Rescu...

Page 25: ...th various applications such as Windows Media Player Windows Media Center etc Copying files to CDs DVDs Discs specific models only You can copy files to your CDs DVDs Discs with Power2Go a software for burning data music videos and photos onto CDs DVDs For instructions on Power2Go see the help file on your software ...

Page 26: ... such as an SD Card a MultiMediaCard a Memory Stick or a Memory Stick Pro Note Only use memory cards of the type listed above for more information about the usage read the instructions supplied with the memory card Insert ONLY one card in the slot at a time This card reader does not support SDIO devices e g SDIO Bluetooth etc ...

Page 27: ...ng a memory card 1 Push the memory card until you hear a click 2 Gently pull the memory card out of the memory card slot Note Before removing the memory card stop it from working by Windows Safely Remove Hardware utility otherwise it may corrupt your data Retain the dummy card for future use When the slot is not in use insert the dustproof dummy card If you will not use the slot for a long time in...

Page 28: ...gh speed DSL cable modem connection and local area network LAN wireless LAN for wireless connection and modem port for dial up connection Using the modem port The modem port accepts a standard telephone cable with one RJ 11 connector and allows dial up access to an Internet service provider ISP ...

Page 29: ...and allows you to connect the computer to a high speed DSL cable modem connection and local area network LAN Attention As the voltage of a telephone connection is higher than that of a network do not attempt to connect a telephone cable to the LAN port as a short circuit in the computer might occur ...

Page 30: ...pter 2 Using your computer Using wireless LAN specific models only To enable wireless communications do the following 1 Slide the wireless device switch to the right 2 Press Fn F5 set Wireless card to Enable ...

Page 31: ...ermission Attach a mechanical lock to the keyhole of the computer Then secure the chain provided on lock to a stationary object Refer to the instructions shipped with the mechanical lock Refer to Rear view on page 7 for the location of the security keyhole Note You are responsible for evaluating selecting and implementing locking devices and security features Lenovo offers no comment judgement or ...

Page 32: ...sed unless you enter the correct password Make sure that only authorized individuals access your computer Establishing different kinds of passwords requires that other possible users know the proper passwords in order to access your computer or your data As many as three different passwords can be used for your computer the Supervisor password the User password and the Hard Disk Drive HDD password...

Page 33: ... through the HDD password under Security in the BIOS Setup Utility To set a supervisor password Only a system administrator will be able to perform this procedure 1 Turn on your computer Press F2 while the initial screen is displayed The BIOS Setup Utility screen opens 2 Select Security using the cursor directional keys 3 Select Set Supervisor Password and press the Enter key The Set Supervisor Pa...

Page 34: ...he Enter key once to move to the Enter New Password field type in a new supervisor password 3 Press the Enter key once to move to the Confirm New Password field Retype the password you just entered to verify it 4 Commit your password to memory and press the Enter key To remove password do the following 1 Select Set Supervisor Password and press the Enter key 2 Select Enter Current Password and typ...

Page 35: ...word window opens 4 Choose your user password which can be from one to eight alphanumeric characters in any combination Type it in the Enter New Password field 5 Press the Enter key once to move to the Confirm New Password field Retype the password you just entered to verify it 6 Commit your password to memory and press the Enter key 7 Press F10 to exit 8 Select Yes in the Setup Confirmation windo...

Page 36: ...ew Password field then type in a new user password 3 Press the Enter key once to move to the Confirm New Password field Retype the password you just entered to verify it 4 Commit your password to memory and press the Enter key To remove the password do the following 1 Select Set User Password and press the Enter key 2 Type the correct user password in Enter Current Password and finally press the E...

Page 37: ...and press the Enter key 4 Choose your HDD Password which can be from one to eight alphanumeric characters in any combination Type it in the Enter New Password field 5 Press the Enter key once to move to the Confirm New Password field Retype the password you just entered to verify it 6 Commit any password to memory and press the Enter key 7 Press F10 to exit 8 Select Yes in the Setup Confirmation w...

Page 38: ...nter Current Password field and press the Enter key to move to the Enter New Password field and type in a new HDD password and then retype it in the Confirm New Password field To remove the HDD password select HDD Password and type the correct HDD password in the Enter Current Password field and then finally press the Enter key thrice Note Remove the HDD password will disable your hard disk passwo...

Page 39: ... correct operation and performance of each component in your computer Lenovo provides all the drivers you need in your hard disk Notes Most installations require a reboot to update the driver otherwise the system s stability and audio or video may be compromised or you even have to reinstall the operating system ...

Page 40: ... drive disc Attention After installing the ICH9 SATA AHCI driver please be sure to click the start to select Restart Main Advanced Security Phoenix SecureCore tm Setup Utility Boot Exit Legacy OS Boot Enabled SATA Mode Selection IDE Modem Device Enabled WLAN Device Enabled LAN Device Enabled WWAN Device Enabled Express Card Device Enabled 1394 Device Enabled Media slot Device Enabled PC Card Devic...

Page 41: ...ain Advanced Security Phoenix SecureCore tm Setup Utility Boot Exit Determines how SATA controller s operate F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Item Specific Help Legacy OS Boot Enabled SATA Mode Selection AHCI Modem Device Enabled WLAN Device Enabled LAN Device Enabled WWAN Device Enabled Express Card Device Enabled 139...

Page 42: ...to fully use the machine on an external interface feature you must run the machine in AHCI mode 3 Make sure to set SATA mode to AHCI after you install the ICH9 SATA AHCI driver otherwise it will show abnormal features such as a blue screen 4 Be sure to install the Intel Matrix Storage Manager driver in the AHCI mode otherwise the driver will not be installed ...

Page 43: ...fines of an electrical outlet Mobility has revolutionized business by enabling you to take your work wherever you go With computer batteries you can work anywhere without the need to be tied to an electrical outlet Note The operating system may run slower when using the battery mode Checking battery status You can determine the percentage of battery power remaining by using Windows Power Options T...

Page 44: ...C adapter that comes with your computer has two basic components 1 The transformer pack that converts AC power for use with the computer 2 The power cord that plugs into the AC outlet and transformer pack Attention Using an improper power cord could cause severe damage to your computer To use the AC adapter do the following Be sure to take these steps in the order in which they are given here 1 Co...

Page 45: ...king If the battery has not been used for a long time Before you charge the battery make sure that its temperature is at least 10 degrees Celsius 50 degrees Fahrenheit Attention Avoid dissembling the AC power adapter at will Avoid using outdoors to prohibit heat burning or electric shock Avoid touching the power adapter with wet hands or let it contact with water or other liquids Do not use this c...

Page 46: ...the AC adapter to the power jack of the computer The charging time is affected by the physical environment Note To increase the life of the battery the computer does not start recharging the battery if the remaining power is no less than 95 percent Handling the battery Danger Do not attempt to disassemble or modify the battery pack Attempting to do so can cause an explosion or liquid leakage from ...

Page 47: ...eping the battery in the pocket wallet or other containers to avoid contact with other metals e g keys coins which may lead to the short circuit The strong current generated after this will then lead to a high temperature and end up in burning and damage Avoid keeping the battery in temperatures above 60 C Avoid keeping the battery in fire otherwise there will be explosion danger Avoid dropping or...

Page 48: ...ion if the backup battery is incorrectly stored The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or death Do not 1 throw or immerse into water 2 allow it to heat to more than 100 degrees C 212 degrees F or 3 attempt to repair or disassemble it Dispose of it as required by local or...

Page 49: ... attached devices wait at least five seconds after the computer is shut down to disconnect external devices Connecting a universal serial bus USB device Your computer comes with 3 Universal Serial Bus compatible with USB 2 0 or USB 1 1 devices such as a keyboard mouse camera printer and scanner USB allows devices to be connected and disconnected without rebooting the computer hot swapping and allo...

Page 50: ... use an external device power adapter to avoid possible system shut down Connecting an IEEE 1394 device specific models only Your computer comes with one IEEE 1394 connector used for connecting devices that are compatible with the IEEE 1394 interface such as digital video cameras and external hard disk drives ...

Page 51: ...Chapter 3 Using external devices 45 Connecting an ExpressCard device Your computer comes with an ExpressCard slot used for connecting ExpressCard devices ...

Page 52: ...ut of the ExpressCard slot 2 Slide the ExpressCard device in until it clicks into place Removing an ExpressCard device 1 Push the ExpressCard device until you hear a click 2 Gently pull the ExpressCard device out of the ExpressCard slot Note Before removing the ExpressCard device stop it from working by Windows Safely Remove Hardware utility ...

Page 53: ...n connect an external display to your computer such as VGA monitor Connecting a VGA monitor You can connect a VGA monitor by using a VGA port To connect a VGA monitor plug the display cable to VGA port on your computer To shift to other connected display devices press Fn F3 ...

Page 54: ...48 Chapter 3 Using external devices Connecting a headphone and audio device Your computer comes with one headphone jack used for connecting headphones speakers and audio devices ...

Page 55: ...Chapter 3 Using external devices 49 Connecting an external microphone Your computer comes with an external microphone jack for connecting an external microphone ...

Page 56: ...ll phones Enabling Bluetooth communications 1 Slide the wireless device switch to the right 2 Press Fn F5 set the Bluetooth device to Enable Note When you do not need to use the Bluetooth function turn it off to save battery power For details on connecting other Bluetooth enabled devices market available please refer to the instructions shipped with the devices that you have purchased separately ...

Page 57: ...blems on page 55 If a user password is set enter the correct password and press Enter If the user password prompt does not appear the brightness level might be set to minimum brightness Adjust the brightness level by pressing Fn If the screen still remains blank make sure that The battery is installed correctly The AC adapter is connected to the computer and the power cord is plugged into a workin...

Page 58: ...your hard disk to the original factory contents using OneKey Recovery If you still see only the cursor on the screen have the computer serviced My screen goes blank while the computer is on Your screen saver or power management may be enabled Do one of the following to exit from the screen saver or to resume from sleep mode Touch the touch pad Press any key Press the power button ...

Page 59: ...uthorized servicer or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service If you forget your supervisor password Lenovo authorized servicer cannot reset your password You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced Proof of purchase i...

Page 60: ...is charged The operating temperature is within the acceptable range See Specifications on page 111 If the battery is charged and the temperature is within range have the computer serviced The critical low battery error message appears and the computer immediately turns off The battery power is getting low Connect the AC adapter to the computer or replace the battery with a fully charged one The co...

Page 61: ...g and you cannot turn off the computer reset the computer unsaved data may be lost To reset the computer press and hold the Power button for 4 seconds or more If the computer is still not reset remove the AC adapter and the battery Computer screen problems The screen is blank Do the following If you are using the AC adapter or using the battery and the battery status indicator is on press Fn to ma...

Page 62: ...ctly set 3 Click the Advanced Settings button 4 Click the Adapter tab 5 Make sure that the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed on your computer 6 Click the Properties button If you are prompted for an administrator password or confirmation enter the password or provide confirmation Check...

Page 63: ... technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time A message Unable to create overlay window appears when you try to start DVD playback or You get poor or no playback while running video playback DVD playback or game applications Do either of the following If you are using 32 bi...

Page 64: ...s The battery cannot be fully charged by the power off method in the standard charge time for your computer For details See Checking battery status in Chapter 2 Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows empty Discharge and recharge the battery The operating time for a fully charged battery is short Fo...

Page 65: ... does not work In the Boot menu in BIOS Setup Utility make sure that the hard disk drive is included in the Boot priority order correctly A startup problem The Microsoft Windows operating system does not start Use the OneKey Rescue System to help solve or identify your problem For details about OneKey Rescue System see OneKey Rescue System User Guide Other problems Your computer does not respond T...

Page 66: ...oes not start from a device you want See the Boot menu of the BIOS Setup Utility Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled In the Boot menu in the BIOS Setup Utility make sure that the device is included in the Boot priority order list ...

Page 67: ...what to do if you experience a problem with your computer and whom to call for service should it be necessary Microsoft Service Packs are the latest software source for Windows product updates They are available by means of a Web download connection charges may apply or from a disc For more specific information and links go to the Microsoft Web site at http www microsoft com Lenovo offers Up and R...

Page 68: ...th your Lenovo computer even easier Calling the customer support center If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem determination Trained personnel are available to assist you with determining ...

Page 69: ...nstallation and maintenance of network operating systems NOS Installation and maintenance of application programs To determine if your Lenovo hardware product is under warranty and when the warranty expires go to http consumersupport lenovo com Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms Be sure to retain your proof of purchase to obtain warranty service ...

Page 70: ... for your Customer Support Center location are located in Appendix A Lenovo Limited Warranty on page 98 Note Telephone numbers are subject to change without notice For the latest list of Customer Support Center telephone numbers and hours of operation visit the Support Web site at http consumersupport lenovo com If the number for your country or region is not listed contact your Lenovo reseller or...

Page 71: ...be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eli...

Page 72: ...lly if misused To reduce these risks follow the instructions included with your product observe all warnings on the product and in the operating instructions and review the information included in this document carefully By carefully following the information contained in this document and provided with your product you can help protect yourself from hazards and create a safer computer work enviro...

Page 73: ...ttempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and Support phone numbers see http consumersupport lenovo com Frequently inspect your computer and its components for damage or wear or signs of danger If you have any question about the condition of a component do not use the product Contact the Customer Support Center or the p...

Page 74: ...The computer product power cord or power adapter has been exposed to water The product has been dropped or damaged in any way The product does not operate normally when you follow the operating instructions Note If you notice these conditions with a product such as an extension cord that is not manufactured for or by Lenovo stop using that product until you can contact the product manufacturer for...

Page 75: ...ions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with an ac power cord always make sure that the power is turned off and that the produc...

Page 76: ... power cord and power adapter are intended for use with this product only They should never be used with any other product The power cords shall be safety approved For Germany it shall be H03VV F 3G 0 75 mm2 or better For other countries the suitable types shall be used accordingly Never wrap a power cord around a power adapter or other object Doing so can stress the cord in ways that can cause th...

Page 77: ...ls and or the connector terminals on a power adapter which can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input o...

Page 78: ...tlets Danger If a receptacle power outlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Do not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Do not share an electrical outlet with other home or commercial appliances that draw large amounts ...

Page 79: ...ore information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installing Carefully connect and discon...

Page 80: ...er of explosion if battery is incorrectly replaced When replacing the lithium coin cell battery use only the same or an equivalent type that is recommended by the manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordi...

Page 81: ...t and some other parts may become hot Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended length of time When you use the keyboard avoid keeping your palms on the palm rest for a prolonged period of time Your computer generates some heat during normal operation The amount of heat depends on the amount of system activity an...

Page 82: ...le using it Never use the AC adapter to warm your body Extended contact with your body even through clothing may cause a skin burn For your safety always follow these basic precautions with your computer Keep the cover closed whenever the computer is plugged in Regularly inspect the outside of the computer for dust accumulation Remove dust from vents and any perforations in the bezel More frequent...

Page 83: ...tect against possible injury due to this situation and to reduce the risk of damage to your computer do the following Always store CD DVD discs in their original packaging Always store CD DVD discs out of direct sunlight and away from direct heat sources Remove CD DVD discs from the computer when not in use Do not bend or flex CD DVD discs or force them into the computer or their packaging Check C...

Page 84: ...power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product Whenever possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords battery pack and all the cables before you open the de...

Page 85: ...nnectors 4 Attach power cords to outlets 5 Turn devices ON To disconnect 1 Turn everything OFF 2 First remove power cords from outlets 3 Remove signal cables from connectors 4 Remove all cables from devices The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to your computer The power cord may be reconnected to the wall out...

Page 86: ...factory with a CD or DVD drive CD and DVD drives are also sold separately as options CD and DVD drives are laser products The drive s classification label shown below is on the surface of the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT Example of the label ...

Page 87: ...f the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation user maintenance or servicing When a CD or DVD drive is installed note the following handling instructions Danger Use of controls adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Do...

Page 88: ... The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal liquid crystal material contacts the eyes mouth or clothing take the following actions immediately In case contact to the eyes or mouth rinse with large amount of running water for more than 15 minutes If any symptoms are present after washing get medical care In case...

Page 89: ...heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn When the AC adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the AC adapter to warm your body Extende...

Page 90: ...liance and is exposed for an extended time to air containing negative ions it may become electrostatically charged Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to it Even though this kind of electrostatic discharge ESD is the opposite of a discharge from your body or clothing to the comp...

Page 91: ...her circuit boards by the edges Never touch exposed circuitry Prevent others from touching components When you install a static sensitive option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body Whenever possible remove ...

Page 92: ...sconnect cords and cables Be sure your computer is in standby or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly pac...

Page 93: ...lling your hard disk follow the instructions shipped with your hardware and apply pressure only where needed on the device Data safety Do not delete unknown files or change the name of files or directories that were not created by you otherwise your computer software might fail to work Be aware that accessing network resources can leave your computer vulnerable to computer viruses hackers spyware ...

Page 94: ...ities return your computer to you if it is lost or stolen Registering your computer also enables Lenovo to notify you about possible technical information and upgrades Only an authorized Lenovo repair technician should disassemble and repair your computer Do not modify or tape the latches to keep the display open or closed Take care not to turn your computer over while the AC adapter is plugged in...

Page 95: ...Occasionally clean your computer as follows 1 Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent 2 Absorb the diluted detergent into a sponge 3 Squeeze excess liquid from the sponge 4 Wipe the cover with the sponge using a circular motion and taking care not to let any exce...

Page 96: ...isopropyl rubbing alcohol on a soft dust free cloth 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys 3 Allow to dry 4 To remove any crumbs and dust from beneath the keys you can use a camera blower with a brush or cool air from ...

Page 97: ...ixture of isopropyl alcohol and water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Accessibility and comfort As your computer enables you to work in so many places it is important that you remain attentive to good posture good lighting and proper sea...

Page 98: ...ier and bring you the maximum benefits of your computer Keeping in mind such basics as good lighting and proper seating for example can help you improve your performance and achieve greater comfort Note This example shows someone in a conventional setting Even if you work in a casual less conventional setting many of the tips in this section still apply Develop good habits and they will serve you ...

Page 99: ...ad lighting or outside sources of light Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly Press Fn to adjust display brightness Head Position Keep your head and neck in a comfortable and neutral vertical or upright position Chair Use a chair that gives you good back support and seat height adjustment Use chair adjustments to best suit your des...

Page 100: ...e Questions about vision Your computer s visual display screen is designed to meet the highest standards and to provide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Maintenance...

Page 101: ... the start menu 2 Right click the hard disk you want to check 3 Select Properties from the popup menu 4 Check the capacity of the hard disk drive 5 Click the OK button to close the properties window 2 Empty your recycle bin on a regular basis 3 Use Diskeeper Lite or the Microsoft Disk Defragmenter on your hard disk drive on a regular basis to improve data seek and read time To start the Disk Defra...

Page 102: ...ware or installing new software Update device drivers and BIOS when needed Profile your machine at http consumersupport lenovo com to keep up to date with current drivers and revisions Keep up to date on device drivers on other non Lenovo hardware You might want to read the device driver information release notes prior to updating for compatibility or known issues Keep a log book Entries might inc...

Page 103: ...ave your machine type model and serial number available and the computer is in front of you Also if the machine is producing error codes it is helpful to have the error screen on or the message written down Device drivers are programs that contain instructions for the operating system about how to operate or drive a certain piece of hardware Each hardware component on your computer has its own spe...

Page 104: ...rranty period and type of warranty service that apply to your product are designated below under the section titled Warranty information THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO N...

Page 105: ...vider for location specific information What your service provider will do to correct problems When you contact a Service Provider you must follow the problem determination and resolution procedures specified Your Service Provider will attempt to diagnose and resolve your problem over the telephone e mail or through remote assistance Your Service Provider may direct you to download and install des...

Page 106: ...he warranty service involves the replacement of a product or part the replaced product or part becomes Lenovo s property and the replacement product or part becomes your property Only unaltered Lenovo products and parts are eligible for replacement The replacement product or part provided by Lenovo may not be new but it will be in good working order and at least functionally equivalent to the orig...

Page 107: ...ted from the product or that with respect to any Personal Data that you did not delete you are in compliance with all applicable laws Use of personal information If you obtain service under this warranty Lenovo will store use and process information about your warranty service and your contact information including name phone numbers address and e mail address Lenovo will use this information to p...

Page 108: ... caused by a non authorized service provider failure of or damage caused by any third party products including those that Lenovo may provide or integrate into the Lenovo product at your request and any technical or other support such as assistance with how to questions and those regarding product set up and installation This warranty is voided by removal or alteration of identification labels on t...

Page 109: ... the amount of actual direct damages suffered by you up to the amount you paid for the product This limit does not apply to damages for bodily injury including death and damage to real property or tangible personal property for which Lenovo is liable under law This limit also applies to Lenovo s suppliers resellers and your Service Provider It is the maximum amount for which Lenovo its suppliers r...

Page 110: ...connection with this warranty shall be finally settled by arbitration held in Bangalore India Arbitration in Singapore shall be held in accordance with the Arbitration Rules of Singapore International Arbitration Center SIAC Rules then in effect Arbitration in India shall be held in accordance with the laws of India then in effect The arbitration award shall be final and binding on the parties wit...

Page 111: ...HTS INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT European Economic Area EEA Customers in the EEA may contact Lenovo at the following address EMEA Service Organisation Lenovo International B V Floor 2 Einsteinova 21 851 01 Bratislava Slovakia Service under this warranty for Lenovo hardware products purchas...

Page 112: ...n labor means that Lenovo will provide warranty service without charge for a parts and labor during the first year of the warranty period or a longer period as required by law and b parts only on an exchange basis in the second and third years of the warranty period Your Service Provider will charge you for any labor provided in performance of the repair or replacement in the second and third year...

Page 113: ...vo to have Lenovo install Self service CRUs for you You may find a list of CRUs and their designation in the publication that ships with your product or at www lenovo com CRUs The requirement to return a defective CRU if any will be specified in the materials shipped with a replacement CRU When return is required 1 return instructions a prepaid return shipping label and a container will be include...

Page 114: ...d location After the product has been repaired or exchanged it will be made available for your collection Failure to collect the product may result in your Service Provider disposing of the product as it sees fit For Mail in Service the product will be returned to you at Lenovo s expense unless your Service Provider specifies otherwise 5 Product Exchange Service Under Product Exchange Service Leno...

Page 115: ... subject to change without notice For the latest warranty service contact telephone number in a country please contact Lenovo or your reseller in your country Russia Toll free 8 800 700 7888 Alternate No 7 495 662 7888 Additionally you can find support information and updates including service phone numbers for unlisted countries on the Lenovo Web site located at http consumersupport lenovo com ...

Page 116: ...gable These CRUs unplug from the computer Examples of these types of CRUs include the AC adapter and power cord External CRUs with latches These CRUs include a latch to help you remove and replace the part Examples of these types of CRUs include the notebook main battery and an extended battery Your computer contains the following types of internal CRUs Internal CRUs located behind an access panel...

Page 117: ... Temperature Operating with no optical disc in the drive 5 to 35 C 41 to 95 F Operating with an optical disc in the drive 10 to 35 C 50 to 95 F Note When you charge the battery pack its temperature must be at least 10 C 50 F Relative humidity Operating with no optical disc in the drive 8 to 95 Operating with an optical disc in the drive 8 to 80 ...

Page 118: ...mended Otherwise it will cause AC adapter overheat or machine malfunction Battery pack Lithium ion Li Ion battery pack Nominal voltage 11 1 V dc Capacity 57 7 Wh Energy consumption The highest and the lowest energy consumption values In a working condition with power adapter 92 W 11 5W Under hibernation and sleep conditions 2 4W 1W When the notebook is off 1 7W 300mW When the computer is not conne...

Page 119: ...ate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Di...

Page 120: ...s All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for conven...

Page 121: ... and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is protected by U S patents and other intellectual property ...

Page 122: ...s as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity WiFi certification as defined by the Wi Fi Alliance Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 2 0 EDR as defined by the Bluetooth SIG Following profiles are supported by Bluetooth Daughter Card Generic Access ...

Page 123: ...onsensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of wireless LAN PCI Express Mini Card or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization These situatio...

Page 124: ... a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an...

Page 125: ...e and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27650 U S A Telephone 919 294 5900 Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformité à la réglementat...

Page 126: ...en und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über die elektromagne...

Page 127: ... EG Richtlinie 2004 108 EC früher 89 336 EWG für Geräte der Klasse B Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das EG Konformitätszeichen CE zu führen Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Gropiusplatz 10 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Gerät erfüllt die Schutzanforde...

Page 128: ... from other manufacturers This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Properly shielded and grounded cables and connector...

Page 129: ...Appendix D Notices 123 Lenovo Product Service Information Japanese VCCI Class B Statement ...

Page 130: ...Japan Compliance Statement for Power line Harmonics A statement of compliance to the IEC 61000 3 2 harmonics standard is required for all products connecting to the power mains and rated less than 20A per phase Korea Class B ...

Page 131: ... with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Users of electrical an...

Page 132: ...motion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at www ibm com jp pc service recycle pcrecycle http www ibm com jp pc service recycle pcrecycle Pursuant to the Law for Promotion of Effective Utilization of Resources the c...

Page 133: ...um ion battery pack or a nickel metal hydride battery pack If you are a company employee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at www ibm com jp pc environment recycle battery http www ibm com jp pc environment recycle batte...

Page 134: ...f it sensitive is stored on a storage device called the hard disk Before you dispose of sell or hand over your computer you need to delete that data Handing your computer over to someone else without deleting the loaded software such as operating systems and application software may even violate License Agreements You are advised to check the terms and conditions of those Agreements Deleting the d...

Page 135: ...use of special software for data recovery There is a risk that people of bad faith may read and misuse the critical data on hard disks for unexpected purposes To prevent the leakage of data it becomes very important that you take responsibility for deleting all the data from the hard disk when you dispose of sell or hand over your computer You can destroy the data physically by smashing the hard d...

Page 136: ...s of Lenovo in the United States and or other countries Microsoft Windows Windows XP Windows Vista and Windows Live are trademarks of Microsoft Corporation in the United States other countries or both All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders In this manual and marks are not specified ...

Page 137: ...nment 117 C Caring your computer 83 Cleaning Computer cover 89 Computer display 91 Computer keyboard 90 Customer Replaceable Unit CRU parts list 110 Customer support center 62 D Display Cleaning 91 Drivers 33 E ExpressCard 54 slot 5 F FCC Statement 118 Function key combinations 15 H Hard disk drive problems 59 Headphone jack 4 48 ...

Page 138: ...nector 5 44 Internet 22 K Keyboard Cleaning 90 Problems 53 Using 14 L Lenovo limited warranty 98 M Maintenance 94 Memory card slot 6 Microphone Built in 2 External 49 Mute button 17 N Notice Electronic emissions 118 EU environmental 122 for US users 128 Numeric keypad 14 O OneKey Rescue System button 2 Optical drive 5 19 ...

Page 139: ...54 Keyboard 53 Password 53 Sleep mode 54 Sound 58 Startup 59 S Security 25 Security keyhole 7 Speaker 2 Specifications 111 Storage media Handling 87 T Touch pad 13 Trademarks 130 Troubleshooting 51 U USB port 4 5 43 Using fingerprint reader 26 V VGA port 4 47 W Wireless LAN Connecting 24 Interoperability 116 Switches 6 16 Usage environment 117 ...

Page 140: ......

Page 141: ...Lenovo 3000 E43 UG V1 0 cover_en_2 3 ...

Page 142: ...TM New World New Thinking www lenovo com P N 147002423 Printed in China Lenovo China 2009 ...

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