HP Compaq Presario CQ43 Maintenance And Service Manual Download

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Compaq Presario CQ43 Notebook PC

Maintenance and Service Guide

Summary of Contents for Compaq Presario CQ43

Page 1: ...Compaq Presario CQ43 Notebook PC Maintenance and Service Guide ...

Page 2: ...d Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...omputer major components 18 Cable Kit 23 Display assembly subcomponents 24 Mass storage devices 26 Miscellaneous parts 27 Plastics Kit 28 Sequential part number listing 29 4 Removal and replacement procedures 34 Preliminary replacement requirements 34 Tools required 34 Service considerations 34 Plastic parts 34 Cables and connectors 34 Drive handling 35 Grounding guidelines 35 Electrostatic discha...

Page 6: ...ctor cable 76 RTC battery 78 Fan heat sink assembly 80 Processor 86 5 Setup Utility BIOS and System Diagnostics 89 Using Setup Utility 89 Starting Setup Utility 89 Changing the language of Setup Utility 89 Navigating and selecting in Setup Utility 90 Displaying system information 90 Restoring factory settings in Setup Utility 91 Exiting Setup Utility 91 Updating the BIOS 91 Determining the BIOS ve...

Page 7: ...r boot order 100 Backing up and recovering your information 101 Using Windows Backup and Restore 102 Using Windows system restore points 102 When to create restore points 102 Create a system restore point 103 Restore to a previous date and time 103 8 Power cord set requirements 104 Requirements for all countries 104 Requirements for specific countries and regions 105 9 Recycling 106 Battery 106 Di...

Page 8: ...viii ...

Page 9: ...ating system Intel Core i5 2410M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache dual core 35 W Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache dual core 35 W not available on computer models equipped with Windows 7 Starter 32 operating system Intel Core i3 2330M 2 20 GHz processor 1333 MHz FSB 3 0 MB L3 cache dual core 35 W not available on computer models equipped with Window...

Page 10: ...on computer models equipped with Windows 7 Starter 32 operating system Intel Pentium B950 2 10 GHz processor 2 0 MB L2 cache dual core TJ85 35 W not available on computer models equipped with Windows 7 Starter 32 operating system Intel Pentium B940 2 00 GHz processor 2 0 MB L2 cache dual core TJ85 35 W not available on computer models equipped with Windows 7 Starter 32 operating system Intel Celer...

Page 11: ...6370M Graphics with 512 MB of discrete video memory 64M 16 DDR3 900 MHz 4 PCs Switchable discrete graphics not supported on computer models equipped with Windows 7 Starter OS AMD Radeon HD 6470M Graphics with 512 MB of discrete video memory 64M 16 DDR3 900 MHz 4 PCs or AMD Radeon HD 6470M Graphics with 1024 MB of discrete video memory 128M 16 DDR3 900 MHz 4 PCs Support for high definition DVD play...

Page 12: ... MB total system memory 1024 1 not supported on a 64 bit operating system Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Customer accessible Serial ATA Supports the following hard drives 500 GB 5400 rpm 320 GB 5400 rpm for use only with computer models equipped with an Intel processor 250 GB 5400 rpm Optical drive select models only Fixed Serial ATA 12...

Page 13: ...x1 WiFi and Bluetooth 2 1 EDR Combo Adapter BT3 0 HS ready Atheros 9485GN 802 11b g n 1 1 WiFi and 3012 Bluetooth 4 0 Combo Adapter Broadcom 4313 802 11b g n 1 1 WiFi and 2070 Bluetooth 2 1 EDR Combo adapter BT3 0 HS ready for use only with computer models equipped with an Intel processor Broadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Combo Adapter Ralink 5390GN 802 11b g n 1x1 WiFi ...

Page 14: ...d TouchPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Power requirements 65 W RC V HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector 90 W PFC RC V EM HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector 90 W PFC RC V HP Smart AC adapt...

Page 15: ... bit Windows 7 Starter 32 bit not supported on computer models equipped with a 320 GB hard drive FreeDOS Preinstalled Windows 7 Home Basic 64 and 32 bit Windows 7 Home Premium 64 bit Windows 7 Professional 64 bit Windows 7 Starter 32 bit not available on computer models equipped with a 320 GB hard drive FreeDOS SuseLinux Serviceability End user replaceable parts AC adapter Battery Hard drive Memor...

Page 16: ...he power is on NOTE The display switch is not visible from the outside of the computer 3 WLAN antennas 2 select models only Send and receive wireless signals to communicate with WLANs 4 Webcam light On The webcam is in use 5 Webcam Records video and captures still photographs To use the webcam select Start All Programs CyberLink YouCam CyberLink YouCam 8 Chapter 2 External component identification...

Page 17: ...ription Power button When the computer is off press the button to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective...

Page 18: ...2 fn key Displays system information when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Action keys Execute frequently used system functions 10 Chapter 2 External component identification ...

Page 19: ...ps lock light On Caps lock in on 3 Power light On The computer is on Blinking The computer is in the Sleep state Off The computer is off or in Hibernation 4 Wireless light White An integrated wireless device such as a WLAN device and or a Bluetooth device is on Amber All wireless devices are off Lights 11 ...

Page 20: ...off button Turns the TouchPad on and off 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 12 Chapter 2 External component identification ...

Page 21: ...ices 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Produce sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional s...

Page 22: ... 3 USB ports 2 Connect optional USB devices 4 Power connector Connects an AC adapter 5 Battery AC adapter light White The computer is connected to external power and the battery is fully charged Amber A battery is charging Blinking amber The battery has reached a low battery level or there is a battery error When a battery reaches a critical battery level the battery light begins blinking rapidly ...

Page 23: ...utine operation 4 Hard drive bay Holds the hard drive 5 Memory module compartment Contains the wireless LAN WLAN device and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then...

Page 24: ...computer serial number and model description provided on the service tag Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 16 Chapter 3 Illustrated parts catalog ...

Page 25: ... components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 17 ...

Page 26: ...Computer major components 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...ndia 646125 D61 For use in South Korea 646125 AD1 For use in Taiwan 646125 AB1 For use in Thailand 646125 281 3 Top cover includes TouchPad and TouchPad cable For use only with computer models equipped with an AMD processor 645962 001 For use only with computer models equipped with an Intel processor 645963 001 4 Power button board includes cable 646171 001 5 TouchPad button board includes bracket...

Page 28: ...ly with computer models equipped with an Intel Celeron processor and a graphics subsystem with UMA video memory 646174 001 Thermal Material Kit includes replacement thermal paste and pads For use only with computer models equipped with an AMD processor 650277 001 For use only with computer models equipped with an Intel processor 646135 001 12 RTC battery includes cable and double sided tape 646132...

Page 29: ...ith computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory 646183 001 For use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with discrete video memory 646180 001 For use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with UMA video memory 646181 001 For ...

Page 30: ...Combo Adapter 655795 001 Atheros AR9002WB 1NGB 802 11b g n 1 1 WiFi and Bluetooth 2 1 EDR Combo Adapter BT3 0 HS ready 593127 001 Broadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Ralink 5390GN 802 11b g n 1 1 WiFi Adapter 630703 001 Realtek 8188BC8 802 11a b g n 2 2 WiFi and Bluetooth 3 0 HS Combo Adapter 602993 001 Realtek 8188GN 802 11b g n 1 1 WiFi Adapter 6...

Page 31: ...Cable Kit Item Component Spare part number Cable Kit includes 646119 001 1 TouchPad cable 2 Optical drive connector cable 3 Hard drive connector cable Cable Kit 23 ...

Page 32: ...play bezel 645964 001 2 Display hinge covers 2 645970 001 3 14 0 in HD LED BrightView display panel 645987 001 4 Webcam microphone module 646138 001 5 Display Hinge Kit includes left and right display hinges and brackets 645971 001 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...t and right wireless antenna cables and transceivers 645966 001 8 Display enclosure For use only with computer models equipped with an AMD processor 645958 001 For use only with computer models equipped with an Intel processor 645959 001 Display Screw Kit not illustrated includes Mylar screw covers and screws 645976 001 Display assembly subcomponents 25 ...

Page 34: ...0 rpm 634932 001 250 GB 5400 rpm 645191 001 250 GB 5400 rpm 622641 001 For use only with computer models equipped with an Intel processor 320 GB 5400 rpm 622643 001 2 Hard Drive Hardware Kit includes 646969 001 Hard drive bracket Screws not illustrated 3 Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive with LightScribe select models only 645988 001 DVD RW and CD RW Drive 666213 ...

Page 35: ... W RC V EM HP Smart AC adapter 609948 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in India 490371 D01 For use in Italy 490371 D61 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom an...

Page 36: ... Plastics Kit includes 646131 001 1 Hard drive compartment cover includes one captive screw secured by a C clip 2 Memory module wireless module compartment cover includes one captive screw secured by a C clip 28 Chapter 3 Illustrated parts catalog ...

Page 37: ...cessor 602993 001 Realtek 8188BC8 802 11a b g n 2 2 WiFi and Bluetooth 3 0 HS Combo Adapter 609939 001 65 W RC V HP Smart AC adapter for use will all computer models 609940 001 90 W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor 609947 001 90 W PFC RC V HP Smart AC adapter for use only with computer models equipped with an Intel processor 609948 ...

Page 38: ... 001 Base enclosure includes battery release latch heat sink replacement thermal material and 4 rubber feet 645962 001 Top cover for use only with computer models equipped with an AMD processor includes power button board and cable and TouchPad and TouchPad cable 645963 001 Top cover for use only with computer models equipped with an Intel processor includes power button board and cable and TouchP...

Page 39: ...ermal paste and pads 646138 001 Webcam microphone module 646171 001 Power button board includes cable 646172 001 TouchPad button board includes bracket and cable 646173 001 Power connector cable 646174 001 System board for use only with computer models equipped with an Intel Celeron processor and a graphics subsystem with UMA video memory includes replacement thermal material 646175 001 System boa...

Page 40: ...M 2 20 GHz processor 1333 MHz FSB 3 0 MB L3 cache dual core 35 W includes replacement thermal material 653340 001 Intel Core i3 2350M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache dual core 35 W includes replacement thermal material 653341 001 Intel Core i5 2430M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache dual core 35 W includes replacement thermal material 655795 001 Atheros 9485GN 802 11b...

Page 41: ...M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache dual core 35 W includes replacement thermal material 676785 001 Intel Pentium B970 2 30 GHz processor 2 0 MB L2 cache dual core TJ85 35 W includes replacement thermal material 677153 001 Intel Celeron B815 1 6 GHz processor 2 0 MB L3 cache dual core Sequential part number listing 33 ...

Page 42: ...sembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage...

Page 43: ...ing guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or oth...

Page 44: ...floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 36 Chapter 4 Removal and replacement procedures ...

Page 45: ...nd and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive f...

Page 46: ... between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static...

Page 47: ... information provide the computer serial number and model number provided on the service tag Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components Th...

Page 48: ...5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Computer feet The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below 40 Chapter 4 Removal and replacement procedures ...

Page 49: ...onnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Slide the battery release latch 1 to release the battery 2 Pivot the front edge of the battery 2 up and back 3 Remove the battery 3 from the computer To insert the battery 1 Align the tabs on the rear edge of the battery with the notches...

Page 50: ...d for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation tur...

Page 51: ...is available in the Plastics Kit spare part number 645981 001 4 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 5 Remove the Phillips PM2 0 3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up C...

Page 52: ...nt incorrect installation into the WLAN module socket NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chapter 4 Removal and replacement procedures ...

Page 53: ... Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 42 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory modul...

Page 54: ...ssor 320 GB 5400 rpm 622643 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet an...

Page 55: ...partment cover The hard drive compartment cover is available in the Plastics Kit spare part number 645981 001 4 Disconnect the hard drive connector cable 1 from the system board 5 Remove the four Phillips PM 2 5 6 0 screws 2 that secure the hard drive to the computer 6 Remove the hard drive 3 Component replacement procedures 47 ...

Page 56: ...e the hard drive screws 1 the hard drive bracket 2 or the hard drive connector cable 3 remove and replace the components Reverse this procedure to reassemble and install the hard drive 48 Chapter 4 Removal and replacement procedures ...

Page 57: ...gh the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the memory module wireless module compartment cover see WLAN module on page 42 6 Remove the hard drive compartment ...

Page 58: ...l drive bracket position the optical drive with the rear panel toward you 5 Remove the two Phillips PM2 0 3 0 screws 1 that secure the bracket to the optical drive 6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 50 Chapter 4 Removal and replacement procedures ...

Page 59: ...wn the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page...

Page 60: ...press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest 52 Chapter 4 Removal and replacement procedures ...

Page 61: ... force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 53 ...

Page 62: ...uter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 51 NOTE When replacing the top cover be sure that the followi...

Page 63: ...cover to the computer 4 Remove the two Phillips PM2 5 10 0 screws 1 and the four Phillips PM2 0 3 0 screws 2 that secure the top cover to the computer 5 Turn the computer right side up with the front toward you 6 Open the computer Component replacement procedures 55 ...

Page 64: ...utton board cable 1 included with the power button board spare part kit spare part number 646129 001 TouchPad button board cable 2 included with the TouchPad button board spare part kit spare part number 646130 001 TouchPad cable 3 included in the Cable Kit spare part number 646119 001 56 Chapter 4 Removal and replacement procedures ...

Page 65: ...secure the top cover to the computer 9 Lift the rear edge of the top cover 1 until the left and right sides disengage from the base enclosure 10 Remove the top cover 2 Reverse this procedure to install the top cover Component replacement procedures 57 ...

Page 66: ...ing the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 51 Top cover see Top cover on page 54 Remove the power button board 1 Turn the top...

Page 67: ... unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 51 Top cover see Top cover on page 54 Remove the TouchPad button board and cable 1 Turn the top cover upside down with the top t...

Page 68: ...4 Remove the TouchPad button board 4 Reverse this procedure to install the TouchPad button board and cable 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...he computer 4 Remove the battery see Battery on page 41 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 51 Top cover see Top cover on page 54 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release the speaker cables 2 from the clips bu...

Page 70: ...5 Remove the speakers 6 Reverse this procedure to install the speakers 62 Chapter 4 Removal and replacement procedures ...

Page 71: ...power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 51 Top cover see Top cover on page 54 Spea...

Page 72: ...wer cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 46 Keyboard see Keyboard on page 51 Top cover see Top cover on page 54 Speakers see Speakers on page 61 USB board see USB boa...

Page 73: ...the front toward you 6 Open the computer 7 Release the power connector cable 1 from the clips and routing channel built into the base enclosure 8 Remove the two Phillips PM2 5 5 0 screws 2 that secure the power connector and bracket to the computer 9 Remove the power connector bracket 3 Component replacement procedures 65 ...

Page 74: ... computer models equipped with an Intel processor equipped with webcam 645984 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer ...

Page 75: ... cable on page 64 Remove the display assembly 1 Disconnect the display panel cable 1 from the system board 2 Release the wireless antenna cables from the clips 2 built into the base enclosure CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3 Remove the four Phi...

Page 76: ...edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 4 The display bezel is available using spare part number 645964 001 6 If it is necessary to replace the webcam microphone module a Detach and release the module 1 as far as the module cable allows The module is attached to th...

Page 77: ...rt number 646138 001 7 If it is necessary to replace the hinge covers a Remove the two Phillips PM2 5 5 0 1 screws that secure the hinge covers to the display enclosure b Remove the hinge covers 2 The hinge covers are available using spare part number 645970 001 Component replacement procedures 69 ...

Page 78: ...0 screws 1 and four Phillips PM2 5 5 0 screws 2 that secure the display panel to the display enclosure b Lift the top edge of the display panel and then swing it up and forward until it rests upside down in front of the display enclosure 70 Chapter 4 Removal and replacement procedures ...

Page 79: ... display panel is available using spare part number 645987 001 9 If it is necessary to replace the display hinges a Remove the four Phillips PM2 0 3 0 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 The display hinges include the display hinges and brackets and are available using spare part number 645971 001 Component replacement procedures 71 ...

Page 80: ... number 645967 001 11 If it is necessary to replace the wireless antenna cable and transceiver a Release the wireless antenna transceiver 1 from the display enclosure The wireless antenna transceiver is attached to the display enclosure with double sided tape b Release the wireless antenna cable from the clips 2 built into the display enclosure c Remove the wireless antenna cable and transceiver 3...

Page 81: ...r and a graphics subsystem with UMA video memory 646177 001 For use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with discrete video memory 646176 001 For use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with UMA video memory 646175 001 For use only with computer models equipped with an Intel Celeron proc...

Page 82: ...ory module see Memory module on page 45 RTC battery see RTC battery on page 78 Fan heat sink assembly see Fan heat sink assembly on page 80 Processor see Processor on page 86 Remove the system board 1 Disconnect the optical drive connector cable from the system board 2 Remove the Phillips PM2 5 6 0 screw 1 that secures the system board to the base enclosure 3 Lift the right side of the system boar...

Page 83: ...stem board The thermal material must be thoroughly cleaned from the surfaces of the system board 1 and the heat sink 2 attached to the base enclosure each time the system board is removed Replacement thermal material is included with all base enclosure and system board spare part kits Reverse this procedure to install the system board Component replacement procedures 75 ...

Page 84: ...lugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components WLAN module see WLAN module on page 42 Keyboard see Keyboard on page 51 Top cover see Top cover on page 54 Speakers see Speakers on page 61 USB board see USB board on page 63 Power connector cable see Power connector cable on page 64 Display assembly see Display assembly on...

Page 85: ...3 Remove the optical drive connector 3 from the base enclosure Reverse this procedure to install the optical drive connector cable Component replacement procedures 77 ...

Page 86: ...C outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components WLAN module see WLAN module on page 42 Keyboard see Keyboard on page 51 Top cover see Top cover on page 54 Speakers see Speakers on page 61 USB board see USB board on page 63 Power connector cable see Power connector cable on page 64 Display assembly se...

Page 87: ...TC battery 2 from the system board The RTC battery is attached to the system board with double sided tape 4 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 79 ...

Page 88: ...ow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast cha...

Page 89: ... secure the fan heat sink assembly to the system board varies by computer model NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it 4 Remove the fan and heat sink 2 NOTE The following illustration shows the fan heat sink assembly removal process on a computer mode...

Page 90: ...d with an Intel Pentium processor and a graphics subsystem with discrete memory NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel Pentium processor and a graphics subsystem with UMA memory 82 Chapter 4 Removal and replacement procedures ...

Page 91: ... is included with the base enclosure fan heat sink assembly processor and system board spare part kits Replacement thermal material is also available in the Thermal Material Kit spare part numbers 650277 001 for use only with computer models equipped with an AMD processor and 646135 001 for use only with computer models equipped with an Intel processor NOTE The following illustration shows the rep...

Page 92: ...an Intel Pentium processor and a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it A thermal pad is used on the graphics subsystem chip 3 and the heat sink section 4 that services it NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel Pentium processor...

Page 93: ...ration shows the replacement thermal material locations on a computer model equipped with an Intel Celeron processor Thermal paste is used on the processor 1 and the heat sink section 2 that services it A thermal pad is used on the Northbridge chip 3 and the heat sink section 4 that services it Reverse this procedure to reassemble and install the fan heat sink assembly Component replacement proced...

Page 94: ...1 Intel Core i3 370M 2 40 GHz processor 1066 MHz FSB 3 0 MB L3 cache dual core 35 W 613584 001 Intel Pentium P6300 2 26 GHz processor 3 0 MB L3 cache dual core 35 W 635500 001 Intel Pentium P6200 2 13 GHz processor 3 0 MB L3 cache dual core 35 W 625831 001 Intel Pentium B970 2 30 GHz processor 2 0 MB L2 cache dual core TJ85 35 W 676785 001 Intel Pentium B960 2 20 GHz processor 2 0 MB L2 cache dual...

Page 95: ... page 63 Power connector cable see Power connector cable on page 64 Display assembly see Display assembly on page 66 System board see System board on page 73 Fan heat sink assembly see Fan heat sink assembly on page 80 Remove the processor 1 Use a flat bladed screw driver to turn the processor locking screw one half turn counterclockwise 1 until you hear a click 2 Lift the processor 2 straight up ...

Page 96: ...Reverse this procedure to install the processor 88 Chapter 4 Removal and replacement procedures ...

Page 97: ...ted to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to sele...

Page 98: ... To exit Setup Utility menus choose one of the following methods To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions or Use the arrow keys to select Exit Exit Discarding Changes and then press enter To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions or Use the tab key and the arrow ...

Page 99: ...ssword settings and security settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from...

Page 100: ...isconnect any device cable or cord 1 Windows 7 Select Start Help and Support Maintain Windows XP Select Start Help and Support and then select the software and drivers update 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently ...

Page 101: ...es not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes...

Page 102: ... 5 A 65 W or 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The dev...

Page 103: ...mber of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 0 197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 14 0 inch display specifications 95 ...

Page 104: ...urity Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 976 773 168 628 142 448 488 397 168 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is l...

Page 105: ...covery Manager HP recommends that you use this software to create either a set of recovery discs or a recovery flash drive immediately after software setup If for some other reason you need to restore your system this can be achieved using the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery partition cli...

Page 106: ... external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs NOTE Read write discs such as CD RW DVD RW and double layer DVD RW discs are not compatible with the Recovery Manager software The computer must be connected to AC power during this proc...

Page 107: ...ing Recovery Manager Recovery Manager restores only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only When using the dedicated recovery partition there is an option to back up pictures ...

Page 108: ...3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash dr...

Page 109: ...riodically Before the computer is repaired or restored Before you add or modify hardware or software Guidelines Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points refer to Using Windows system restore points Store personal files in the Documents library and...

Page 110: ...anging Windows settings Refer to Help and Support for more information Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since ...

Page 111: ...estore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions Backing up and recovering your information 10...

Page 112: ...uirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage r...

Page 113: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 114: ...ndle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This sect...

Page 115: ...ws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 107 ...

Page 116: ...y to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 108 Chapter 9 Recycling ...

Page 117: ...the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up Display 109 ...

Page 118: ...ide down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame 110 Chapter 9 Recycling ...

Page 119: ...e screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 111 ...

Page 120: ...tal Media Slot 13 display assembly removal 66 spare part numbers 19 31 32 66 subcomponents 24 display bezel removal 68 spare part number 24 68 spare part numbers 30 Display Cable Kit spare part number 25 30 72 display components 8 display enclosure spare part numbers 25 30 Display Hinge Kit spare part number 24 30 71 display panel product description 3 removal 70 spare part number 24 31 71 display...

Page 121: ... storage device precautions 35 removal 46 spare part numbers 26 46 memory module product description 3 removal 45 spare part numbers 22 29 45 memory module compartment 15 memory module wireless module compartment cover illustrated 28 removal 42 microphone location 9 product description 4 microphone jack 13 model description 17 40 model name 1 monitor port 13 N network jack 13 O operating system pr...

Page 122: ...part number 20 30 61 speakers locations 8 removal 61 spare part number 20 30 61 specifications computer 94 display 95 hard drive 96 system board removal 73 spare part numbers 20 31 32 73 System Diagnostics 89 T Thermal Material Kit spare part numbers 20 31 32 tools required 34 top cover removal 54 spare part numbers 19 30 54 TouchPad button 12 TouchPad button board removal 59 spare part number 19 ...

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HP Compaq Presario CQ43, Maintenance And Service Manual

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