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Player Portfolio Audio System
| Product Manual
2.
Verify that the mobile device running the app is connected to the correct WLAN (Wireless Local Area Network)
Wi-Fi SSID. If using a WAP (Wireless Access Point) make sure it is connected to the same LAN (Local Area
Network) router of the component.
3.
Verify the router and WAPs are compatible with the component at:
http://www.legrand.us/onq/router-
compatibility.aspx#.Vo_Zivi-2es
.
4.
Simplify the network infrastructure in the home. Remove any additional routers. Most residential networks only
require one router. The ISP Network Appliance should be the only router in the network.
5.
Verify the router and WAP Filter Multicast or IGMP Proxy (Internet Group Management Protocol) setting is
disabled.
NOTE:
This will require logging into the customer’s ISP Network Appliance.
• Multicasting/IGMP settings can typically be found under “Advanced Settings” or “IPTV” menu.
• Confirm that the multicasting for TCP/IPV4 function is enabled.
• Incorrect IGMP settings may cause a great deal of instability even if the app connects correctly.
6.
Verify the router and WAP UPnP (Universal Plug and Play) setting is enabled.
NOTE:
This will require logging into the customer’s ISP Network Appliance.
• UPnP settings can typically be found under the “Advanced Settings” or “WAN” menu items.
• Incorrect UPnP settings may cause a great deal of instability even if the app connects correctly.
NOTE:
If multicasting or UPnP settings cannot be located in the router’s setup menu, a call to the ISP or third party manufacturer will be required to verify that the router
properly supports multicasting and UPnP. If it does not, the router will need to be replaced.
7.
Verify the wireless settings of Dual Band 2.4GHz/5GHz devices.
NOTE:
This will require logging into the customer’s ISP Network Appliance.
Legrand recommends that the 2.4GHz and 5GHz wireless networks be assigned separate SSID’s to ensure a
consistent connection.
