16
TROUBLESHOOTING
If the adjustable base fails to operate, investigate the symptoms and possible solutions
provided in the chart below:
SYMPTOM
SOLUTION
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electrical outlet.
A grounded, electrical surge protection
device is recommended.
Test outlet by plugging in
another working appliance.
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thermal switch opens. Wait 30 minutes before trying
to operate the base. Once the base resumes normal
operation, do not exceed the duty cycle.
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Remote Control
Programming
section of this manual for programming
procedures).
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reset electronic components.
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electrical service breaker box to verify.
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Test outlet by plugging in another working appliance.
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check for obstruction. Remove obstruction.
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mattress. Verify a 1.5” (38.1mm) to 2” (50.8mm)
distance between headboard brackets and mattress.
Adjust if required.
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pieces or rubber caster cups under each leg or caster
of the base. (See accessory section of this manual for
rubber caster cup order information.)
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the remote control) to realign the lift/lower mechanisms
with the base support platform.
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nightstand, or other object that may cause vibration or
noise.
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motors are not causing bed frame (or bed frame
components) to vibrate.
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firmly (if used).
Remote control illuminates and appears to be
operable, but will not activate base.
No features of the base will activate.
Remote control will not illuminate.
Head or foot section will elevate, but will not
return to the horizontal (flat) position.
Excessive massage motor noise.
