22
Camera
Problems
Possible Cause
Possible Solution
No video
No camera connected, broken camera cable,
defective camera, no power to camera
Check camera connections on the rear of
the unit and in-line at the camera end or
replace the cable or camera
Poor image on
camera
Camera lens dirty
Clean camera lens. Be sure to follow the
manufacturer’s directions for cleaning.
Camera lens has fogged internally
Defective camera. Have a service provider
replace the camera
Navigation
Problems
Possible Cause
Possible Solution
“Determining
Current Position” is
displayed
GPS antenna is not connected, GPS antenna
cable is broken or the vehicle is under a structure
which prevents satellite signals from reaching the
antenna
Check antenna connection on the rear of
the unit or replace antenna. Move the
vehicle out from under a structure
No voice direction is
given when
navigating
Audio is set very low on the vehicle radio or the
radio is off
Turn on the radio or increase audio volume
on the radio
Display
Problems
Possible Cause
Possible Solution
Screen is too dim or
too bright
Brightness is not adjusted correctly
Adjust screen brightness by pressing the
brightness button on the front panel
Audio
Problems
Possible Cause
Possible Solution
Music from a USB
stick will not play
Music is in a non-supported format (see audio
section for supported formats)
Load USB stick with music in a supported
format
No audio is heard
even though the
VIS shows it playing
on the screen
The vehicle radio is not turned on or the volume is
turned down
Turn on the radio or turn up the volume.
Check to insure that the balance and/or
fade controls are not set to speakers that do
not exist in the vehicle
USB
Problems
Possible Cause
Possible Solution
No playback - “No
Songs” message
appears
The USB stick has no audio files on it
The USB stick has audio files in an unsupported
format (refer to the USB audio section on
supported file formats)
Add audio files to the USB stick that are in a
supported format
Audio tracks do not
play in anticipated
track order
Shuffle mode is on and tracks are being played
randomly
Turn off Shuffle mode
Audio tracks play
over again when the
last track is reached
Repeat mode is on
Turn off Repeat mode
