check the settings for your network and your network shares. Please check
the user name and password, if they are required for access, and also the
firewall settings of your computers.
Q: I want to copy files onto an external data storage device with my
player, but I always get an error message.
A:
To use the copy function of your player, the device (or the partition) that
you want to copy the data onto, must be formatted with one of the following
file systems: FAT, FAT32, NTFS, ext3.
Please use only target devices formatted with FAT, FAT32, NTFS or ext3 for
copying onto.
Q: I want to perform a firmware update for my player but my television
goes blank.
A: In some cases, the display via HDMI is not correct during a firmware
update. Please make sure that your player is also connected to your
television via the composite video connection during the firmware update,
not only via HDMI, and select the composite video input as the active input
of your television.
Q: I want to access files with the player that I have shared in my
network. My home network is working correctly, but the player does
not list the files.
A: If you do not have access to the shared files, please check the following
points:
1) Check if the network cable is connected properly at both sides, i.e. to the
player and to your network.
2) Make sure that the computer that you want to access is running and not in
a standby or idle mode.
3) Check the network and file sharing settings on your computer.
4) Check that you have entered the correct user name and password.
Please note that they are case sensitive.
5) Make sure that your firewall settings permit the player to access your
