37
EN
TROUBLESHOOTING
N° Problem encountered
Possible causes
Solution
Result
11 The coffee is cold.
1 - Coffee pours out in drops,
water circuit clogged.
Run the machine washing cycle.
Ok:
call solved.
Non-ok:
go to step 2
2 - The machine has
limescale build-up.
Descale the machine.
Ok:
call solved.
Non-ok:
machine being serviced.
12 Dispensed coffee is insufficient
or excessive.
1 - Incorrect dose
programming.
Program the coffee dose
properly.
Ok:
call solved.
Non-ok:
go to step 2
2 - Coffee pours out in drops,
water circuit clogged.
Run the machine washing cycle.
Ok:
call solved.
Non-ok:
go to step 3
3 - The machine has
limescale build-up.
Descale the machine.
Ok:
call solved.
Non-ok:
machine being serviced.
13
Coffee not supplied and steam
coming out of the capsule
compartment.
1 - The loading lever was
not set to the brewing
position.
Set the loading lever to the
brewing position.
Ok:
call solved.
Non-ok:
machine being serviced.
14 Coffee pours out in drops.
1 - Faulty capsule.
Replace the capsule.
Ok:
call solved.
Non-ok:
go to step 2
2 - Pump working improperly. Check for abnormal noise of the
machine.
Ok:
call solved.
Non-ok:
go to step 3
3 - Spout/water circuit
clogged.
Clean the coffee dispensing
spout
(see MAINTENANCE AND
CLEANING).
Ok:
call solved.
Non-ok:
go to step 4
4 - The machine has
limescale build-up.
Descale the machine.
Ok:
call solved.
Non-ok:
machine being serviced.
15
One of the two buttons is not
working and the relevant LED
is off.
1 - Mechanical blocking.
Try to power the machine off by
disconnecting the power plug
for 10 seconds then reconnect
it. Power the machine on and
check the correct operation of
both buttons.
Ok:
call solved.
Non-ok:
machine being serviced.
If the problem persists, the
machine can continue to be
used with the other button; in
this case, the button working
regularly will no longer have the
automatic dosing but will be free
dosing, and the user will decide
when stopping the dose.
Contact Lavazza Authorized Service Centre for any problem or failure not included in the above list.