A: Troubleshootingand Contact Information
UDS1100 User Guide
68
Problems and Error Messages
Table A-3. Problems and Error Messages
Problem/Message
Reason
Solution
When you issue the
ARP –S
command in Windows, the "ARP
entry addition failed: 5" message
displays.
Your currently logged-in
user does not have the
correct rights to use this
command on this PC.
Have someone from your IT
department log you in with sufficient
rights.
When you attempt to assign an IP
address to the unit by the ARP
method, the "Press Enter to go
into Setup Mode" error "(described
below) message displays. Now
when you Telnet to the device
server, the connection fails.
When you Telnet to port 1
on the device server, you
are only assigning a
temporary IP address. When
you Telnet into port 9999
and do not press
Enter
quickly, the device server
reboots, causing it to lose
the IP address.
Telnet back to Port 1. Wait for it to
fail, then Telnet to port 9999 again.
Make sure you press
Enter
quickly.
When you Telnet to port 9999, the
"Press Enter to go into Setup
Mode" message displays.
However, nothing happens when
you press
Enter
, or your
connection is closed.
You did not press
Enter
quickly enough. You only
have 5 seconds to press
Enter
before the connection
is closed.
Telnet to port 9999 again, but press
Enter
as soon as you see the
"Press Enter to go into Setup Mode"
message.
When you Telnet to port 1 to
assign an IP address to the device
server, the Telnet window does
not respond for a long time.
You may have entered the
Ethernet address incorrectly
with the ARP command.
Confirm that the Ethernet address
that you entered with the ARP
command is correct. The Ethernet
address may only include numbers
0-9 and letters A-F. In Windows and
usually in Unix, the segments of the
Ethernet address are separated by
dashes. In some forms of Unix, the
Ethernet address is segmented with
colons.
The IP address you are
trying to assign is not on
your logical subnet.
Confirm that your PC has an IP
address and that it is in the same
logical subnet that you are trying to
assign to the device server.
The device server may not
be plugged into the network
properly.
Make sure that the Link LED is lit. If
the Link LED is not lit, then the
device server is not properly
plugged into the network.
When you try to assign an IP with
DeviceInstaller, you get the
following :
"No response from device!
Verify the IP, Hardware
Address and Network Class.
Please try again."
The cause is most likely one
of the following:
The hardware address you
specified is incorrect.
The IP address you are
trying to assign is not a valid
IP for your logical subnet.
You did not choose the
correct subnet mask.
Double-check the parameters that
you specified.
Note:
You cannot assign an IP
address to a device server through
a router.
