Lantronix MPS100, User Manual, Page: 47 / 78

A-1
A
A
:
:
C
C
o
o
n
n
t
t
a
a
c
c
t
t
I
I
n
n
f
f
o
o
r
r
m
m
a
a
t
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i
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If you are experiencing an error that is not listed in Appendix B: or if
you are unable to fix the error, contact your dealer or Lantronix
Technical Support at 800-422-7044 (US) or 949-453-7198.
Technical Support is also available via Internet email at
http://ltxfaq.custhelp.com .
Problem Report Procedure
When you report a problem, please provide the following
information:
‹
Your name, and your company name, address, and phone
number
‹
Lantronix MPS model number
‹
Lantronix MPS serial number
‹
Software version (use the
Show Server
command to
display)
‹
Network configuration, including the information from
Netstat
command
‹
Description of the problem
‹
Debug report (stack dump), if applicable
‹
Status of the unit when the problem occurred (please try to
include information on user and network activity at the
time of the problem)
Full Contact Information
15353 Barranca Parkway, Irvine, CA 92618 USA
Tel: 949/453-3990
949/453-3995
http://ltxfaq.custhelp.com
Technical Support: 800/422-7044 or 949/453-7198