Lantronix
ION219-x Install Guide
33412 Rev. D
26
Record Model and System Information
After performing the troubleshooting procedures above, and before contacting Tech Support, record as much
information as possible to help the Tech Support Specialist. Information sources include the product label on
the bottom of the ION219-x, the S/N label on the packaging, the ION device web GUI, and the ION device CLI.
Model #: ________________________________ Serial #: _____________________________ ____________
Your Lantronix service contract #: _____________________________________________________
Describe the problem: _______________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing mode, resetting, etc.):
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
The model # and serial # of all other Lantronix products in the network: ________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
Describe your network environment (layout, cable type, cable distance, etc.): ___________________________
_________________________________________________________________________________________
________________________________________________________________________________________
Lantronix device history (have you returned the device before, is this a recurring problem, etc.):
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: ________________________________________
________________________________________________________________________________________
List Lantronix or third party equipment in the network: _____________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
Note any error messages, failure codes, operating characteristics, etc. for Technical Support:
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
