15
ISSUE
CAUSE
SOLUTION
3.1 No product when switch is activated
(switch panel is not lit).
A. Malfunctioning switch assembly.
B. No power to dispenser.
C. Malfunctioning power supply.
D. Malfunctioning PCB board.
A. Replace switch assembly.
B. Check internal breaker and incoming
power.
C. Check voltage to power supply. Check
fuses.
D. Replace PCB board.
3.2 No product when switch is activated
(switch panel is lit).
A. Keyswitch is off or keyswitch harness
is disconnected.
B. Malfunctioning switch assembly.
C. Malfunctioning LEV module.
A. Turn keyswitch on and/or reconnect
keyswitch harness.
B. Replace switch assembly.
C. Replace module.
3.3 Push chute; no response.
A. Dispenser not connected to power
source.
B. Hall-effect sensor defective.
C. Wiring harness not plugged in.
D. PC board defective.
E. Malfunctioning power supply.
F. Magnet not in ice chute shell.
A. Connect dispenser to power source.
B. Replace ice chute base.
C. Plug in wiring harness.
D. Replace PC board.
E. Check voltage to power supply. Check
fuses.
F. Install magnet in ice chute shell.
3.4 Push chute, ice door opens but motor
does not run.
A. Wiring harness not plugged in.
B. PC board defective.
C. Motor defective.
A. Plug in wiring harness.
B. Replace PC board.
C. Replace motor.
3.5 Push chute, motor runs but ice door
does not open.
A. Solenoid not connected to PC board.
B. Solenoid defective.
C. PC board defective.
A. Connect solenoid to PC board.
B. Replace solenoid.
C. Replace PC board.
3.6 Push chute, ice door opens, motor
runs, but ice does not dispense, or ice is
of poor quality.
A. Dispenser is out of ice.
B. Agitator pin is missing or damaged.
C. Poor ice quality.
D. Key not installed on auger shaft.
E. Auger trough empty.
A. Fill dispenser with ice.
B. Replace agitator pin.
C. Service ice machine.
D.Install key on auger shaft.
E. Change agitation settings.
3. TROUBLESHOOTING
