17
TROUBLESHOOTING
TROUBLESHOOTING GUIDE
Problem
Reason
Solution
“No Disk, Test Aborted”
No disk in chamber
Empty chamber
Place fi lled disk in chamber. Cover
with disk cover. Select OK. Start
test.
Insert fi lled disk. Cover with disk
cover. Select OK. Start test.
“No Disk Cover, Test
Aborted”
Disk cover was not used
Use disk cover. Select OK. Start
test.
“Lid Open, Test Aborted”
Lid opened
Close lid. Select OK. Start test.
“Used Disk”
Reacted disk in chamber
Select “Continue” to go to Test
Results screen. Select “Abort” to
go to Testing screen and run test
with new disk.
Meter Check Disk
Meter Check Disk in chamber
instead of reagent disk
Select “Continue” to go to Test
Results screen. Select “Abort” to
go to Testing screen and run test
with reagent disk.
!
on Test History
screen
Meter is using the default blank
due to under fi lled disk or air
bubble.
Solution: Fill disk correctly (see
FILLING)
Range Error
Raw data out of range
Contact Support
Output Error
Decreased light intensity.
Possibly dirty lens
Clean lens (see CLEANING).
Follow Range Check Procedure. If
error message persists, contact
Support.
Consistently unexpected
high results for metals
Metals may actually be present
Repeat test with distilled water. If
the results still show that metals
are present, contact Support.
Alkalinity result of 0 ppm
Usually due to an underfi lled disk.
Review the disk fi lling procedures
and test again. If problem persists,
contact Support.
Unexpected results
Dirty disk cover
Gently clean disk cover apertures
with pipe cleaner or lint free cloth.
Disk type is not an option
in Disk Series
Software or meter fi rmware is
out of date.
Update WaterLink Connect at
softwarecenter.lamotte.com
High pH results
Water sample temperature above
100 °F (38 °C) interferes with pH
reagent
For water samples over 100 °F
(38 °C) subtract 0.3 from pH result
or, for the most accurate result,
wait until water sample is below 90
°F (32 °C) to test
