La Pavoni PCN, Operating Instructions Manual, Page: 53 / 122

51
English
15 – TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
The machine
does not work
and the ON light
does not turn on
1. No electricity
2. The main cable is not properly
plugged in
3. The main cables damaged
1. Restore electrical power
2. Plug the main cable in correctly
3. Contact the nearest SERVICE CENTER
for a replacement cable
The ON light is
on but the water
does not heat 1. Thermostat malfunction, or the manu-
al reset thermostat is active
2. Heating element malfunction 1. Contact the nearest SERVICE CENTER
2. Contact the nearest SERVICE CENTER
No coffee pro-
duced during the
coffee cycle 1. Too little water in tank
2. Coffee too finely ground
3. Too much coffee in the filter
4. Coffee too firmly pressed
5. Steam switch on
6. The lines are not primed
7. Shower plate obstructed 1. Fill tank
2. Use a coarser grind
3. Put less coffee in the filter
4. Press the coffee more gently
5. Turn off the steam switch
6. See section 11.1 – Starting the
machine
7. Clean or replace shower plate
Loud pump oper-
ation 1. Too little water in tank
2. Pump not primed 1. Fill tank
2. See section 11.1 – Starting the
machine
Coffee produced
too quickly 1. Coffee too coarsely ground
2. Too little coffee in the filter
3. Coffee not pressed enough
4. Coffee old or unsuitable 1. Use a finer grind
2. Put more coffee in the filter
3. Press coffee more firmly
4. Use different coffee
Coffee is pro-
duced in drips 1. Coffee too finely ground
2. Too much coffee in the filter
3. Coffee too firmly pressed 1. Use a coarser grind
2. Put less coffee in the filter
3. Press the coffee more gently
Coffee leaks
between the cof-
fee group and
the filter-holder
1. Filter-holder not properly inserted
2. Too much coffee in the filter
3. Edge of the filter-holder not clean
4. The douche seal is worn or dam-
aged 1. Insert the filter-holder correctly
2. Put less coffee in the filter
3. Clean the edge of the filter-holder
4. Contact the nearest SERVICE CENTER
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