KVH Industries TracVision M5 User Manual Download Page 70

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TracVision M5/M7 User’s Guide

Chapter 4 - Troubleshooting

Technical Support

The TracVision M5/M7 antenna is a sophisticated electronic device.

KVH-authorized technicians have the specialized tools and expertise

necessary to diagnose and repair a system fault. Therefore, if you

experience any operating problem or require technical assistance,

please call or visit your local authorized TracVision dealer or

distributor. To find a KVH-authorized dealer near you, visit

www.kvh.com/wheretogetservice

If you need help finding an authorized technician, please contact KVH

Technical Support:

North American, South America, Australia, New Zealand:

Phone: +1 401 847-3327

E-mail:

te[email protected]

Europe, Middle East, Asia:

Phone: +45 45 160 180

E-mail:

support@kvh.dk

Please have your antenna serial number handy before you call (see

“Displaying the Antenna Serial Number” on page 83 for more

information).

Summary of Contents for TracVision M5

Page 1: ...TracVision M5 M7 User s Guide TracVision M5 M7 GyroTrac Configuration ...

Page 2: ...ed installation information please refer to the TracVision M5 M7 Installation Guide Please direct questions comments or suggestions to KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02842 5279 USA 2980 Kokkedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 849 0045 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk Internet www kvh com ...

Page 3: ...es Inc DVB Digital Video Broadcasting is a registered trademark of the DVB Project DIRECTV is an official trademark of DIRECTV Inc DISH Network is an official trademark of EchoStar Communications Corporation ExpressVu is a property of Bell ExpressVu a wholly owned subsidiary of Bell Satellite Services All other trademarks are the property of their respective owners ...

Page 4: ...rcular Versions 15 Changing Channels and Switching Between Satellites Linear Versions 21 Receiver Requirements 24 ADCU Display Types 26 Product Care 29 3 Settings Manually Setting Latitude and Longitude 33 Setting the LNB Skew Angle Linear Versions Only 34 Connecting a PC 40 DISH 1000 Setup 42 Dual Sat or Single Satellite Setups 46 European Tri Sat Mode Setup 52 Setting Instant On Mode 55 Setting ...

Page 5: ... 81 Displaying the Antenna Software Version 82 Displaying the Antenna Serial Number 83 B Recalibration Recalibrating the System 87 Setting the Sensor Offset Values 94 C TracVision M5 Wiring Diagrams TracVision M5 Wiring Diagram for One or Two Receivers 99 TracVision M5 Wiring Diagram for Three or Four Receivers Circular Versions Only 100 D TracVision M7 Wiring Diagrams TracVision M7 Wiring Diagram...

Page 6: ...n M5 M7 User s Guide iii Chapter 1 E ADCU Wiring Diagrams ADCU Wiring Diagram Required 109 ADCU Wiring Diagram Optional Equipment 110 F Position Grids European Position Grid 113 North American Position Grid 114 ...

Page 7: ... M7 User s Guide 1 Chapter 1 Introduction 1 Introduction This chapter provides a basic overview of this manual and your TracVision system Contents Using this Manual 3 System Overview 6 Circular and Linear Versions 9 ...

Page 8: ...icing technician should refer to the Advanced Settings and Functions appendix for information on advanced settings and operational procedures The user and or servicing technician should refer to the Troubleshooting chapter to help identify the cause of a system problem Notifications Used in this Manual This manual uses the following notifications to call attention to important information NOTE Not...

Page 9: ...U button located directly beneath the menu option Figure 1 1 Example of ADCU Menu Option and Corresponding Button Text Example Description SAT NAME Text in brackets or the pound sign indicates a variable portion of the Advanced Digital Control Unit ADCU display HALT Bold text in capital letters indicates a command to be entered via a PC X Bold text in italicized capital letters indicates a variabl...

Page 10: ... the following documents are provided with your TracVision system Document Description Installation Guide Complete product installation instructions Product Registration Form Details on registering the product Warranty Statement Warranty terms and conditions Contents List List of every part supplied in the kit ...

Page 11: ... Diagram Typical Installation TIP TracVision M5 receiver wiring diagrams are provided in Appendix C on page 97 TracVision M7 receiver wiring diagrams are provided in Appendix D on page 101 ADCU wiring diagrams are provided in Appendix E on page 107 TracVision Antenna Advanced Digital Control Unit ADCU GyroTrac Sensor Purchased Separately Vessel Power 12 16 VDC Vessel Power 12 16 VDC Data Satellite...

Page 12: ...al magnetic compass sensor provides a three axis gyro stabilized heading reference allowing superior open water performance in any sea condition It is also compliant with the IP67 standard the unit is waterproof to a depth of 1 meter ADCU Advanced Digital Control Unit The ADCU is the system s user interface providing access to the system and its functions through an LCD with three buttons The ADCU...

Page 13: ...m should have been set up to track your desired satellites allowing you to switch between them quickly and easily Satellite Library The TracVision M5 M7 includes a pre programmed satellite library of the most popular satellite services offering a wide variety of satellite services to choose from For complete information on the satellite library see Settings on page 31 TIP You can add two more sate...

Page 14: ...cise cross pattern the TracVision antenna s receiving element called an LNB low noise block must be oriented in the same way to optimize reception This orientation adjustment is referred to as the LNB s skew angle Figure 1 4 illustrates how skew determines the amount of a linear signal that the LNB collects The more signal the better the reception Figure 1 4 How Skew Works Circular Linear Signals ...

Page 15: ...ample if your antenna is tracking the PAS 9 satellite for Sky Mexico programming the ideal skew setting ranges from 30 to 70 depending upon your location within the satellite s coverage area see Figure 1 5 Figure 1 5 Approximate Skew Settings for the PAS 9 Satellite For complete details about adjusting the LNB s skew see Setting the LNB Skew Angle Linear Versions Only on page 34 70 65 60 55 50 45 ...

Page 16: ...now to operate the TracVision system Contents Receiving Satellite TV Signals 13 Turning the System On Off 14 Changing Channels and Switching Between Satellites Circular Versions 15 Changing Channels and Switching Between Satellites Linear Versions 21 Receiver Requirements 24 ADCU Display Types 26 Product Care 29 ...

Page 17: ...atellite coverage information Simply visit our website at www kvh com footprint Figure 2 1 Location and Coverage Area of DIRECTV 101 Satellite In addition since TV satellites are located above the equator the TracVision antenna must have a clear view of the sky to receive satellite TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost receptio...

Page 18: ...erating power to the TracVision system TIP When operating power is applied to the ADCU the ADCU initiates a startup sequence The LCD updates as diagnostic tests are performed 5 Wait one minute for system startup The ADCU will display the Tracking Satellite screen after system self testing is complete Figure 2 3 Tracking Satellite Screen Turning Off the System Follow the steps below to turn off you...

Page 19: ...owing sections for complete details TIP The primary receiver is the receiver connected to the antenna s RF1 connector DISH 1000 When the TracVision M5 M7 system is configured for DISH 1000 you can view the DISH HDTV programming for your geographic area You can configure the system for either DISH 1000 61 or DISH 1000 129 use Figure 2 4 DISH 1000 Configurations During installation your TracVision s...

Page 20: ... can use its remote control to switch between the channels on the currently selected satellite Figure 2 6 DISH 1000 Automatic Mode Receiver Controls Figure 2 7 DISH 1000 Automatic Mode ADCU Displays RF2 RF1 Antenna GyroTrac Sensor ADCU Secondary Receiver optional Changes channels on current satellite RF2 Automatically switches satellites channels Primary Receiver Grounding Block RF1 Tracking DISH ...

Page 21: ...the ADCU see Figure 2 8 and Figure 2 9 You can use the receivers remote controls to switch between the channels on the currently selected satellite Figure 2 8 DISH 1000 Manual Mode Receiver ADCU Controls Figure 2 9 DISH 1000 Manual Mode ADCU Displays RF2 Grounding Block RF1 Antenna All Receivers Changes channels on current satellite Multiswitch GyroTrac Sensor ADCU Buttons used to switch satellite...

Page 22: ... Figure 2 10 lists each Dual Sat service configuration the satellites tracked for each service and the available satellite switching modes Figure 2 10 Dual Sat Modes Service Satellites Tracked Available Switching Mode s DIRECTV DIRECTV 101 and 119 Auto or Manual DISH 500 DISH 119 and 110 Auto or Manual ExpressVu ExpressVu 91 and 82 Auto or Manual Custom Selected by user Manual ...

Page 23: ...al secondary receiver is connected you can use its remote control to switch between the channels on the currently selected satellite NOTE Custom Dual Sat configurations must use Manual mode Figure 2 11 Dual Sat Automatic Mode Receiver Controls Figure 2 12 Dual Sat Automatic Mode ADCU Display RF2 Secondary Receiver optional Changes channels on current satellite RF2 Automatically switches satellites...

Page 24: ...ceiver s remote control to change channels on the currently selected satellite If you need to switch satellites simply use the buttons on the front of the ADCU see Figure 2 13 and Figure 2 14 You can use the receivers remote controls to switch between the channels on the currently selected satellite Figure 2 13 Dual Sat Manual Mode Receiver ADCU Controls Figure 2 14 Dual Sat Manual Mode ADCU Displ...

Page 25: ...e service should have been downloaded Since some channels might be located on another satellite changing channels might require switching between satellites Switching satellites occurs automatically with most TracVision system configurations However if the TracVision system includes a multiswitch manual satellite switching is required NOTE To enable automatic switching the receiver must be properl...

Page 26: ...e channels on the currently selected satellite Figure 2 15 Primary Secondary Receiver Control Dual output version shown Figure 2 16 Automatically Switching Between Satellites ADCU Display RF2 Secondary Receiver optional Changes channels on current satellite RF2 Automatically switches satellites channels Primary Receiver RF1 RF1 Antenna GyroTrac Sensor ADCU Grounding Block Sky Mexico Systems Only T...

Page 27: ...ee Figure 2 17 and Figure 2 18 Figure 2 17 Manual Satellite Switching Receiver ADCU Controls M7 Quad LNB Version Shown Figure 2 18 Manually Switching Between Satellites ADCU Displays All Receivers Changes channels on current satellite Antenna Multiswitch GyroTrac Sensor ADCU Buttons used to switch satellites Tracking Sat A Sat B Menu Sat C Three Satellites Installed OR Tracking Sat A Sat B Menu Tw...

Page 28: ...Compatibility To ensure compatibility with your TracVision M5 M7 system be sure to use a KVH validated receiver for your selected service type see Figure 2 19 Figure 2 19 KVH Validated U S and Canadian Receivers NOTE For information on connecting different receiver models contact KVH Technical Support at 1 401 847 3327 Standard definition receivers DIRECTV DISH ExpressVu D12 D11 D10 311 4100 3100 ...

Page 29: ...t include a multiswitch you can configure the receiver s to enable automatic satellite switching TracVision systems with a multiswitch installed require switching satellites manually using the ADCU which does not require receiver configuration To configure the receivers for automatic switching set up the satellites in the receiver in the same order they were set up in the TracVision system see Fig...

Page 30: ...hen the ADCU is set to the antenna display type satellite tracking information is displayed Figure 2 22 Tracking Satellite Screen Compass The compass display type displays the vessel s heading information If GPS is not connected or if GPS is connected but was not properly initialized prior to turning on the TracVision system the Compass screen displays the magnetic heading value see Turning the Sy...

Page 31: ...display type displays the vessel s magnetic heading and rate of turn values Figure 2 26 Rate of Turn Screen Latitude Longitude When GPS is connected and is properly initialized the Latitude Longitude screen displays the vessel s latitude and longitude values see Turning the System On Off on page 14 for details on GPS initialization Figure 2 27 Latitude Longitude Screen Pitch Roll Yaw Mag HDG Rate ...

Page 32: ... wish to change the display type Figure 2 28 Changing Display Types Compass Yes Next Return Select Next as required then select Yes Pitch Roll Yaw Yes Next Return Rate of Turn Yes Next Return Latitude Longitude Yes Next Return Antenna display Yes Next Return Default Display Menu Setup display type Enter Next Return ...

Page 33: ...y wash the exterior of the antenna dome with fresh water and mild detergent Avoid harsh cleansers and volatile solvents such as acetone and do not spray the dome directly with high pressure water If you wish to paint the dome use only non metallic automotive paint without a primer coat Any paint that contains metal will block satellite signals and impair reception ...

Page 34: ...sing the ADCU Contents Manually Setting Latitude and Longitude 33 Setting the LNB Skew Angle Linear Versions Only 34 Connecting a PC 40 DISH 1000 Setup 42 Dual Sat or Single Satellite Setups 46 European Tri Sat Mode Setup 52 Setting Instant On Mode 55 Setting Sleep Mode 56 Adjusting Display Brightness 57 Restarting the TracVision System 58 ...

Page 35: ...Grids provided in Appendix F on page 111 Figure 3 1 Setting Latitude and Longitude Manually Select Next until Control antenna is displayed Then select Yes to confirm your selection Control antenna Enter Next Return Man control antenna Yes Next Return Set Lat Long Yes Next Return Default Display Menu Setup display type Enter Next Return Press or to toggle each digit to the desired value then press ...

Page 36: ... on the LNB whenever you change your geographic location or change which satellites are set up for tracking TIP For information on how skew works see Circular and Linear Versions on page 9 If an active GPS is not connected be sure to enter your latitude and longitude manually before performing this procedure see Manually Setting Latitude and Longitude on page 33 IMPORTANT ...

Page 37: ...ivide by the number of installed satellites TIP Sky Mexico subscribers can also refer to Figure 1 5 on page 10 for approximate skew settings for the PAS 9 satellite Figure 3 2 Determining the Skew Angle Using the ADCU Select Next until Get antenna status is displayed Select Next until Get skew angle is displayed Get antenna status Enter Next Return Get system error Yes Next Return Get skew angle Y...

Page 38: ...sing a Phillips head screwdriver remove the screws securing the radome Then remove the radome and set it aside in a safe place 2 Locate the LNB assembly on the back of the antenna reflector see Figure 3 3 Figure 3 3 Location of LNB on Back of Antenna Reflector CAUTION To avoid bodily injury be sure to turn off the antenna and disconnect power to all wired components Reflector LNB Assembly ...

Page 39: ...sen the two M4 socket set screws securing the LNB The location of the screws varies according to TracVision model refer to Figure 3 4 or Figure 3 5 Figure 3 4 TracVision M5 Set Screws Figure 3 5 TracVision M7 Set Screws Reflector M4 Socket Set Screws M4 Socket Set Screws Reflector LNB ...

Page 40: ...traints if the skew angle is greater than 15 you need to subtract 180 to get the equivalent negative skew angle and set the LNB to that angle instead For example if the skew angle is determined to be 30 set the skew to 150 Figure 3 6 TracVision M5 LNB Skew Angle Adjustment Be sure to keep the LNB fully inserted in the choke feed to ensure optimum performance IMPORTANT 0 Skew Positive Skews Negativ...

Page 41: ...ment 5 Tighten the two M4 socket set screws to secure the LNB in place Apply 9 in lbs 1 Nm of torque if possible 6 Reinstall the radome 7 Restore power to the TracVision system Be sure to keep the LNB fully inserted in the choke feed to ensure optimum performance IMPORTANT 0 Skew Positive Skews Negative Skews 0 10 20 40 50 7 0 8 0 30 9 0 6 0 50 10 20 30 40 6 0 7 0 8 0 9 0 5 5 15 15 25 35 45 25 35 ...

Page 42: ... do not need to flash the antenna to enter commands 1 Connect a serial data cable from the maintenance port DB9 connector located on the back of the ADCU to the serial port on your PC Figure 3 8 Connecting a PC to the ADCU TIP If your computer does not have a DB9 serial COM port you can use the following USB to RS232 adapters IO Gear Part GUC232A visit www iogear com Belkin Part F5U109 or Belkin P...

Page 43: ...00 Data bits 8 Parity None Stop Bits 1 Flow Control None Figure 3 9 HyperTerminal Settings TIP To view characters on the screen as you type set up HyperTerminal to echo typed characters Select Properties from the File menu select ASCII Setup at the Settings tab then select Echo typed characters locally at the ASCII Setup window ...

Page 44: ...ill enter the following PC commands into the HyperTerminal window An example is provided in Figure 3 10 3 Apply operating power to the TracVision system Turn on the TV s and receiver s 4 Type HALT then press Enter 5 Type the appropriate SATINSTALL command from the table below then press Enter TIP Be sure to select the appropriate DISH 1000 configuration for your geographic area Refer to DISH 1000 ...

Page 45: ... Position Grids provided in Appendix F on page 111 Figure 3 11 Setting Latitude and Longitude Manually Select Next until Control antenna is displayed Then select Yes to confirm your selection Control antenna Enter Next Return Man control antenna Yes Next Return Set Lat Long Yes Next Return Default Display Menu Setup display type Enter Next Return Press or to toggle each digit to the desired value ...

Page 46: ... 1000 configuration is displayed Figure 3 12 Tracking Screens 4 Using the receiver s remote go to the Point Dish Signal Strength screen press MENU 6 1 1 on most models 5 Choose Check Switch then press SELECT 6 Choose Test then press SELECT 7 Wait at least 15 minutes before proceeding Disregard messages on the TV stating the test is complete you must wait 15 minutes before proceeding This procedure...

Page 47: ...00 61 Second Check Switch Results on TV Screen Figure 3 14 DISH 1000 129 Second Check Switch Results on TV Screen 10 Exit the menu and allow the receiver to download the program guide NOTE You do not need to perform this procedure again unless you add another receiver you reconfigure a receiver s for home use or you move to a different DISH 1000 satellite coverage area see DISH 1000 on page 15 Por...

Page 48: ...ctions refer to Operation on page 11 NOTE Be sure to only install satellites that your TracVision M5 M7 system can track in your geographic location For your convenience KVH provides links to several websites that offer satellite coverage information Simply visit our website at www kvh com footprint Be sure to stop the vessel in a blockage free area before performing this procedure Excessive motio...

Page 49: ...ler or KVH Technical Support for details NOTE If you wish to track only one of the satellites listed above type NONE to substitute the second satellite For example ExpressVu subscribers who wish to track just the 91 satellite should type SATINSTALL EXPRESSTV NONE Satellite Service Satellite Location Installation Name AsiaSat 4 122 2 E ASIASAT DIRECTV 72 0 W DSS_72 101 0 W DSS_101 110 0 W DSS_110 1...

Page 50: ...tute the second satellite For example to install only the Astra 1 satellite type SATINSTALL ASTRA1 NONE Satellite Location Satellite Installation Name 26 0 E Arabsat ARABSAT 19 2 E Astra 1 ASTRA1 28 2 E Astra 2N ASTRA2N 28 2 E Astra 2S ASTRA2S 7 0 E Eutelsat W3A EUTEL_W3A 30 0 W Hispasat HISPASAT 13 0 E Hotbird HOTBIRD 13 0 E Hotbird WB HOTBIRDWB 7 0 W Nilesat NILESAT 160 0 E Optus D1 OPTUS_D1 156...

Page 51: ... Enter Next Return Man control antenna Yes Next Return Install satellite Yes Next Return Install A SAT NAME Yes Next Cancel Install B SAT NAME Yes Next Cancel Default Display Menu Setup display type Enter Next Return Select Next until the desired satellite is displayed then select Yes Select Next until the desired satellite is displayed then select Yes Installing sats Please wait SAT NAME1 and SAT...

Page 52: ...ISH modes refer to Changing Channels and Switching Between Satellites Circular Versions on page 15 NOTE If you are connecting multiple receivers repeat this process for each additional receiver You will need to connect each receiver one at a time to the RF1 cable and perform the steps below Then once you have completed this process for each receiver you can reconnect them as desired 1 Ensure the r...

Page 53: ...igure 3 19 DISH 500 Second Check Switch Results on TV Screen Figure 3 20 ExpressVu Second Check Switch Results on TV Screen 9 Exit the menu and allow the receiver to download the program guide NOTE You do not need to perform this procedure again unless you add another receiver or you reconfigure a receiver for home use Port 1 1 2 2 Satellite 119 119 110 110 Trans Odd Even Odd Even Status Reception...

Page 54: ... refer to Changing Channels and Switching Between Satellites Linear Versions on page 21 Figure 3 21 European Tri Sat Groups Satellites TracVision Position NOTE To enable automatic switching the receiver must be set up to match the TracVision system s satellite position settings A B or C Refer to Linear Receiver Configuration on page 25 for more information Group Name Satellites Position Europe WB ...

Page 55: ... port as described in Connecting a PC on page 40 You will enter the following PC commands into the HyperTerminal window 2 Type HALT then press Enter 3 Use the table below to enter the following SATINSTALL command then press Enter 4 Type ZAP then press Enter to restart the antenna Wait one minute for system startup Figure 3 22 Example European Tri Sat Mode Europe WB Group For Group Type Europe WB S...

Page 56: ...u need to adjust the antenna s LNB skew angle to optimize signal reception Follow the instructions in Setting the LNB Skew Angle Linear Versions Only on page 34 to adjust the skew angle Select Next until Control antenna is displayed Then select Yes to confirm your selection Control antenna Enter Next Return Man control antenna Yes Next Return Set Lat Long Yes Next Return Default Display Menu Setup...

Page 57: ...NOTE Instant On is disabled by default and is not recommended for DISH Network or ExpressVu configurations Use the flowchart in Figure 3 24 if you wish to enable Instant On mode or if you wish to restore the original setting Figure 3 24 Enabling Disabling Instant On Mode Select Next until Control antenna is displayed Select Next until Set instant on off is displayed Control antenna Enter Next Retu...

Page 58: ...g the satellite again or enters Search Mode to find the satellite Use the flowchart in Figure 3 25 if you wish to disable Sleep Mode or if you wish to restore the original Sleep Mode setting Figure 3 25 Setting Sleep Mode On Off Select Next until Control antenna is displayed Select Next until Set sleep on off is displayed Control antenna Enter Next Return Man control antenna Yes Next Return Set sl...

Page 59: ...in Figure 3 26 if you wish to adjust the display brightness Figure 3 26 Setting Display Brightness Default Display Menu Setup display type Enter Next Return Setup configuration Enter Next Return Set brightness Yes Next Return Min Bright Max Press to Dim Press to Brighten Press to Accept Select Next until Setup configuration is displayed Then select Yes to confirm your selection ...

Page 60: ...tart the TracVision system Figure 3 27 Restarting the TracVision System Restart Antenna Yes Next Return Antenna restarted Select Next until Control antenna is displayed Control antenna Enter Next Return Man control antenna Yes Next Return Default Display Menu Setup display type Enter Next Return Then select Yes to confirm your selection ...

Page 61: ...is chapter identifies potential basic problems along with their possible causes and solutions It also explains how to get technical support Contents Five Simple Checks 61 Error Messages 62 Troubleshooting Matrix 64 Causes and Remedies for Operational Issues 65 Technical Support 69 ...

Page 62: ... excessive dirt or moisture on the antenna dome Dirt buildup or moisture on the dome can reduce satellite reception Clean the exterior of the dome periodically Is it raining heavily Heavy rain or snow can weaken satellite TV signals Reception should improve once the inclement weather subsides Is everything turned on and connected properly Make sure your TV and receiver are both turned on and set u...

Page 63: ... TracVision system initialize the GPS receiver then turn the TracVision system back on The TracVision system will detect the GPS sensor during initialization Refer to Turning the System On Off on page 14 for more information Antenna Response Incorrect The Antenna response incorrect error message indicates that the ADCU received an incorrect response from the antenna when requesting data To correct...

Page 64: ...unication failure between the ADCU and the antenna This is usually the result of either the antenna being disconnected from the ADCU or the antenna not being turned on If the antenna is not intentionally turned off check for loose cable connections or restart the system For more information on restarting the system refer to Restarting the TracVision System on page 58 ...

Page 65: ...for short intervals x x x x x x x System works at dock but not on the move x x System will not find satellite x x x x x x x x x x Snowy television picture x x x x Pixelating television picture x x x x x x x x S a t e l l i t e c o v e r a g e i s s u e S a t e l l i t e s i g n a l b l o c k e d R a d a r i n t e r f e r e n c e C A U S E S A N D R E M E D I E S SYMPTOM I n s u f f i c i e n t p o...

Page 66: ...nfiguration to ensure it is set up for the desired programming In the case of a faulty receiver refer to your selected receiver s user manual for service and warranty information Improper Receiver Configuration Linear Versions Only To enable automatic satellite switching the receiver s must be set up for the same satellites and in the same order they are set up in the antenna NOTE Linear TracVisio...

Page 67: ...te coverage information Simply visit our website at www kvh com footprint Figure 4 2 Location and Coverage Area of DIRECTV 101 Satellite Satellite Signal Blocked Since TV satellites are located above the equator the TracVision antenna must have a clear view of the sky to receive satellite TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost r...

Page 68: ...perly To solve this problem simply turn off the TracVision M5 M7 system for at least ten seconds Then turn on the TracVision system ensuring the vessel is either motionless or traveling in a straight line for the first minute after startup Insufficient Power If the power cable to the antenna unit is more than 50 ft 15 m long the power level can decrease over the length of the cable resulting in a ...

Page 69: ...it www kvh com wheretogetservice Type of Multiswitch Used If your TracVision system s configuration requires a multiswitch an active powered multiswitch must be used to ensure proper antenna performance Refer to the M5 Wiring Diagrams in Appendix C on page 97 or the M7 Wiring Diagrams in Appendix D on page 101 for detailed information Cable Unwrap If your vessel makes several consecutive circles i...

Page 70: ...ance please call or visit your local authorized TracVision dealer or distributor To find a KVH authorized dealer near you visit www kvh com wheretogetservice If you need help finding an authorized technician please contact KVH Technical Support North American South America Australia New Zealand Phone 1 401 847 3327 E mail techs kvh com Europe Middle East Asia Phone 45 45 160 180 E mail support kvh...

Page 71: ...nced settings and functions This information should only be utilized by KVH authorized technicians Contents Data Output Settings 73 Setting the Heading Reference Source 77 Manually Controlling the Antenna 78 Updating Satellite Frequency Data 79 Displaying the Calibration Score 81 Displaying the Antenna Software Version 82 Displaying the Antenna Serial Number 83 ...

Page 72: ... in the following sections Sine Cosine Data Output The TracVision system s GyroTrac sensor can be configured to provide either 3 wire or 4 wire sine cosine output but not both The sine cosine output is commonly used in ComNav Robertson and other autopilot systems TIP The B G 4 wire sine cosine output also known as the differential sine cosine is a substitute of the Halcyon compass output The refer...

Page 73: ...om an external gyro all compass outputs are automatically configured as True North causing Only True Available to be displayed Figure A 1 Sine Cosine Data Output Settings Sine cosine is Mag Mag Enter True Set Swing 1 67 V Enter Set Ref 2 50 V Enter Default Display Menu Setup data outputs Enter Next Return Set sine cos levels Yes Next Return Setup display type Enter Next Return Select magnetic or t...

Page 74: ... key to exit the screen Message Formats NMEA The NMEA message format conforms to the NMEA 0183 version 2 20 standard for message structure The following NMEA outputs can be selected BWC GGA GLL HDG HDM HDT VTG and XTE NOTE The data rate of serial port 1 is 4800 baud the default data rate of serial port 2 is 9600 baud However if serial port 2 is selected for NMEA output the baud rate is automatical...

Page 75: ...orts as required then select Yes Resetting outputs Yes No Select or as required then select Enter Serial port 1 config Output Data NMEA Outputs erasing Please Wait Set speed 10 Hz Enter Select output type NMEA KVH Cetrek Select output BWC Yes Next Cancel Select Next to toggle output types BWC GGA GLL HDG HDM HDT VTG and XTE as required then select Yes Setting selection Please wait Select output BW...

Page 76: ...a if an external compass is connected to the system Use the flowchart in Figure A 3 to modify the heading reference source Figure A 3 Setting the Heading Reference Source Default Display Menu Setup configuration Enter Next Return Set brightness Yes Next Return Set heading int ext Yes Next Return Setup display type Enter Next Return Reference Internal Int Enter Ext Select Int for internal or Ext fo...

Page 77: ...e Antenna Track screen TIP Once you have finished positioning the antenna the system will revert to automatic control Figure A 4 Manually Controlling the Antenna Select Next until Control antenna is displayed Control antenna Enter Next Return Man control antenna Yes Next Return AZ EL Azimuth AZ EL Elevation Make antenna track Yes No Cancel Default Display Menu Setup display type Enter Next Return ...

Page 78: ...quency and associated network ID and store it in the satellite library You will need to enter the following information Symbol rate FEC code TIP You can find satellite information on the web at www lyngsat com or www satcodx com neither website is affiliated with KVH To update the satellite frequency data follow the steps below 1 Track the satellite you wish to update by choosing a valid polarizat...

Page 79: ...rn Man control antenna Yes Next Return Sat frequency scan Yes Next Return Default Display Menu Setup display type Enter Next Return Select Next until Sat frequency scan is displayed Symbol Rate Enter Select or as required then select Enter valid range is 01000 39999 kilosymbols per second Set FEC Code Enter Select or as required then select Enter valid codes are 1 2 2 3 3 4 5 6 6 7 and 7 8 Scan fr...

Page 80: ...em is currently configured to use an external compass you must set the TracVision system to use an internal heading reference before performing this procedure See Setting the Heading Reference Source on page 77 for more information IMPORTANT Default Display Menu Control compass Enter Next Return Set AutoCal On Off Yes Next Return Read Cal score Yes Next Return Setup display type Enter Next Return ...

Page 81: ...o display the antenna software version Figure A 7 Displaying the Antenna Software Version Default Display Menu Get antenna status Enter Next Return Get system error Yes Next Return Get version Yes Next Return Setup display type Enter Next Return Select Next until Get antenna status is displayed Antenna type Antenna ver Then select Yes to confirm your selection ...

Page 82: ...erial number Figure A 8 Displaying the Antenna Serial Number Default Display Menu Get antenna status Enter Next Return Get system error Yes Next Return Get serial number Yes Next Return Setup display type Enter Next Return Select Next until Get antenna status is displayed Select Next until Get serial number is displayed Antenna serial Then select Yes to confirm your selection ...

Page 83: ...ation Appendix B Recalibration This appendix explains how to recalibrate the system and set gyro offset values This information should only be utilized by KVH authorized technicians Contents Recalibrating the System 87 Setting the Sensor Offset Values 94 ...

Page 84: ...ecalibrating the system This section explains how to recalibrate the system To perform this procedure you will need to perform the following Clear the existing calibration score Turn on autocalibration Recalibrate the system Verify the calibration score Turn off autocalibration If the system is currently configured to use an external compass you must set the TracVision system to use an internal he...

Page 85: ...e procedure NOTE Be sure to turn the system off after completing this procedure Wait 10 seconds then turn the system on Figure B 1 Clearing the Existing Calibration Score Default Display Menu Control compass Enter Next Return Set AutoCal On Off Yes Next Return Clear COMPASS Cal Yes Next Return Setup display type Enter Next Return Select Next until Control compass is displayed Select Next until Cle...

Page 86: ... on autocalibration Figure B 2 Setting Autocalibration to On Default Display Menu Control compass Enter Next Return Set AutoCal On Off Yes Next Return AutoCal is ON On Enter Off Setup display type Enter Next Return Select Next until Control compass is displayed Select On then select Enter Then select Yes to confirm your selection ...

Page 87: ...r in this procedure c Steer the vessel at a slow steady speed through two full circles that take at least two minutes each to complete Use the heading information you recorded earlier to confirm that you completed each full circle see Figure B 3 TIP The circles do not have to be perfectly round but ensure that you have turned 360 for each circle Figure B 3 Timing Calibration Circles Cir c l e 2 30...

Page 88: ...sults you will need to restart recalibration Displaying the Calibration Score Use the flowchart in Figure B 4 to display the calibration score Figure B 4 Displaying the Calibration Score Default Display Menu Control compass Enter Next Return Set AutoCal On Off Yes Next Return Read Cal score Yes Next Return Setup display type Enter Next Return Select Next until Control Compass is displayed Acc MagE...

Page 89: ...ccuracy rating levels Figure B 6 Accuracy Rating Levels Magnetic Environment The magnetic environment rating GOOD POOR BAD indicates the quality of the installation location If the quality is POOR or BAD the GyroTrac sensor should be moved to a more favorable magnetic environment and recalibration should be restarted Calibration Number The calibration number indicates the number of times the senso...

Page 90: ...off autocalibration Figure B 7 Setting Autocalibration to Off Default Display Menu Control compass Enter Next Return Set AutoCal On Off Yes Next Return AutoCal is Off On Enter Off Setup display type Enter Next Return Select Next until Control compass is displayed Select Off then select Enter Then select Yes to confirm your selection ...

Page 91: ...etermined by the GyroTrac sensor not external hardware Step 1 Zero All Offset Values Use the flowchart in Figure 3 on page 95 to enter zeros for all measurements Step 2 Record the Difference in Offset Values Now you need to record the difference in the offset values displayed Navigate to the Pitch Roll and Yaw display Then record the values displayed for pitch roll and yaw see Pitch Roll and Yaw o...

Page 92: ...s Yes Next Return Set Gyro offsets Yes Next Return Select Next until Set Gyro offsets is displayed Set offset Pitch Yes Next Return Set offset Roll Yes Next Return Set offset Yaw Yes Next Return Set Pitch Enter Set Roll Enter Set Yaw Enter Select or as required then select Enter Select or as required then select Enter Select or as required then select Enter Then select Yes to confirm your selectio...

Page 93: ...asic TracVision M5 configurations Wiring diagrams vary according to the number of receivers installed and the TracVision system configuration circular linear For installation instructions refer to the Installation Guide Contents TracVision M5 Wiring Diagram for One or Two Receivers 99 TracVision M5 Wiring Diagram for Three or Four Receivers Circular Versions Only 100 ...

Page 94: ... 20 19 18 24 17 16 15 Blue Label DB9 Maintenance Port Vessel Power 12 VDC Vessel Power 12 VDC Vessel AC Ground Grounding Block Circular Sky Mexico Systems Only Controls satellite selection RF2 RF1 USB S VIDEO OUT COMPONENT OUT AUDIO OUT VIDEO OUT CAUTION OFF AIR IN SATELLITE IN DIGITAL AUDIO OUT OPTICAL HDMI OUT PHONE JACK RF REMOTE ANTENNA AC 120V 60 Hz Satellite In Receiver 2 USB S VIDEO OUT COM...

Page 95: ...EO OUT CAUTION OFF AIR IN SATELLITE IN DIGITAL AUDIO OUT OPTICAL HDMI OUT PHONE JACK RF REMOTE ANTENNA AC 120V 60 Hz Satellite In Receiver 4 USB S VIDEO OUT COMPONENT OUT AUDIO OUT VIDEO OUT CAUTION OFF AIR IN SATELLITE IN DIGITAL AUDIO OUT OPTICAL HDMI OUT PHONE JACK RF REMOTE ANTENNA AC 120V 60 Hz Satellite In Receiver 3 USB S VIDEO OUT COMPONENT OUT AUDIO OUT VIDEO OUT CAUTION OFF AIR IN SATELL...

Page 96: ...cording to the number of receivers installed and the TracVision system configuration circular linear and dual quad output For installation instructions refer to the Installation Guide Contents TracVision M7 Wiring Diagram for One or Two Receivers 103 TracVision M7 Wiring Diagram for Three or Four Receivers Circular Versions Only 104 TracVision M7 Wiring Diagram for Three or Four Receivers Linear Q...

Page 97: ...1 20 19 18 24 17 16 15 Blue Label DB9 Maintenance Port Vessel Power 12 VDC Vessel Power 12 VDC Vessel AC Ground Grounding Block Circular Sky Mexico Systems Only Controls satellite selection RF2 RF1 USB S VIDEO OUT COMPONENT OUT AUDIO OUT VIDEO OUT CAUTION OFF AIR IN SATELLITE IN DIGITAL AUDIO OUT OPTICAL HDMI OUT PHONE JACK RF REMOTE ANTENNA AC 120V 60 Hz Satellite In Receiver 2 USB S VIDEO OUT CO...

Page 98: ...ONENT OUT AUDIO OUT VIDEO OUT CAUTION OFF AIR IN SATELLITE IN DIGITAL AUDIO OUT OPTICAL HDMI OUT PHONE JACK RF REMOTE ANTENNA AC 120V 60 Hz Satellite In Receiver 4 USB S VIDEO OUT COMPONENT OUT AUDIO OUT VIDEO OUT CAUTION OFF AIR IN SATELLITE IN DIGITAL AUDIO OUT OPTICAL HDMI OUT PHONE JACK RF REMOTE ANTENNA AC 120V 60 Hz Satellite In Receiver 3 USB S VIDEO OUT COMPONENT OUT AUDIO OUT VIDEO OUT CA...

Page 99: ...2 21 20 19 18 24 17 16 15 Blue Label DB9 Maintenance Port Vessel Power 12 VDC USB S VIDEO OUT COMPONENT OUT AUDIO OUT VIDEO OUT CAUTION OFF AIR IN SATELLITE IN DIGITAL AUDIO OUT OPTICAL HDMI OUT PHONE JACK RF REMOTE ANTENNA AC 120V 60 Hz Satellite In Receiver 1 USB S VIDEO OUT COMPONENT OUT AUDIO OUT VIDEO OUT CAUTION OFF AIR IN SATELLITE IN DIGITAL AUDIO OUT OPTICAL HDMI OUT PHONE JACK RF REMOTE ...

Page 100: ...s Appendix E ADCU Wiring Diagrams This appendix provides ADCU wiring diagrams for both required and optional equipment For installation instructions refer to the Installation Guide Contents ADCU Wiring Diagram Required 109 ADCU Wiring Diagram Optional Equipment 110 ...

Page 101: ... White 1 2 11 10 9 8 7 6 12 5 4 3 12 VDC Power In Red Ground In Black Vessel Power 12 16 VDC Green Label 48 47 38 39 40 41 42 43 37 44 45 46 60 59 50 51 52 53 54 55 49 56 57 58 White Gray Gray White White Orange Blue White White Blue Brown White White Brown Orange White Red Label Yellow Label White Green Green White Antenna Data 25 26 35 34 33 32 31 30 36 29 28 27 White Label Blue Label Antenna Gy...

Page 102: ...0 41 42 43 37 44 45 46 60 59 50 51 52 53 54 55 49 56 57 58 Red Label Yellow Label 25 26 35 34 33 32 31 30 36 29 28 27 White Label Blue Label Ground TX1B TX1A KVH Display Power Display Power TX1A TX1B Ground Ground TX2B TX2A Sine Ground Ref Voltage Cosine inverted Cosine Sine inverted Serial Port 1 Sine Cosine Duplicate Serial Port 1 Serial Port 2 GPS Ship s Gyro GPS A or HDG A GPS B or HDG B ...

Page 103: ...endix F Position Grids Appendix F Position Grids This appendix contains European and North American position grids for determining your approximate latitude and longitude Contents European Position Grid 113 North American Position Grid 114 ...

Page 104: ...proximate Latitude and Longitude 1 2 3 4 11 7 6 5 8 9 10 12 13 14 16 15 17 18 19 20 21 22 23 24 Grid Latitude Longitude 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 7 W 7 E 22 E 45 E 7 W 7 E 22 E 7 W 7 E 22 E 40 E 7 W 7 E 22 E 7 W 7 E 7 W 7 E 22 E 37 E 7 W 7 E 22 E 37 E 67 N 67 N 67 N 65 N 63 N 63 N 63 N 57 N 57 N 57 N 55 N 53 N 53 N 50 N 47 N 47 N 43 N 43 N 43 N 43 N 36 N 36 N 3...

Page 105: ...osition grid and table in Figure F 2 Figure F 2 Approximate Latitude and Longitude Grid Latitude Longitude 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 125 W 110 W 90 W 70 W 55 W 125 W 110 W 90 W 70 W 50 W 125 W 110 W 90 W 70 W 125 W 110 W 90 W 75 W 83 W 78 W 55 N 55 N 55 N 55 N 55 N 45 N 45 N 45 N 45 N 45 N 40 N 40 N 40 N 40 N 32 N 32 N 32 N 32 N 27 N 27 N ...

Page 106: ... 1 401 849 0045 E mail info kvh com Internet www kvh com KVH Europe A S Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh dk Internet www kvh com Copyright 2006 KVH Industries Inc KVH and TracVision are registered trademarks of KVH Industries Inc ...

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