9
ENGLISH
TROUBLESHOOTING
PROBLEM
SOLUTION
The coffee does
not BREW or the
appliance does not
turn on.
Make sure the appliance is plugged into a working outlet and the screen
flashes.
The water tank is empty.
There is a power outage.
Unplug the machine, then plug it back in.
The clock should be reprogrammed after a power outage.
The appliance
seems to leak.
Make sure the water reservoir has not been filled beyond the maximum limit.
Brewing takes a
long time.
It may be time to descale the appliance.
Several minerals can accumulate in the coffee maker’s circuitry. Regular
descaling of the machine is recommended. This may need to be done more
often depending on the hardness of your water. For more information, please
consult the “Descaling” section.
CAUTION: do not take the appliance apart.
The filter basket
overflows or the
coffee flows too
slowly.
The coffee maker needs cleaning.
There is too much coffee. We recommend using one measuring spoon or one
tablespoon of ground coffee per cup.
The ground coffee is too fine (Please note that: ground coffee for espresso
won’t work in a drip coffee maker).
There is ground coffee lodged between the paper filter and the filter holder.
The paper filter is not opened properly or is not well placed.
Rinse the filter holder before inserting the paper filter so it will adhere to the
damp walls of the filter basket.
Be sure you have not inserted a paper filter at the same time as the
permanent filter.
There is more than one paper filter in the filter holder.
Make sure the filter basket is pushed down all the way.
The coffee tastes
bad.
Clean the coffee maker.
The ground coffee is not right for your coffee maker.
The proportion of coffee and water is not sufficient. Adjust to suit your taste.
The quality and freshness of the coffee is not the best.
The water is of poor quality.
The coffee does not
flow.
See if there is water in the water tank.
The coffee flow system may be obstructed. You may clean it simply by rinsing
with water.
The time is not
correct (there is a
time difference).
The timer is synchronized and depends on your electrical network. If there is
a time difference, we recommend that you program the time once a week to
be sure it is correct.
You have used
ground coffee
instead of coffee
beans.
Use your vacuum cleaner to remove the pre-ground coffee from the coffee
bean container.
You put water in
the coffee bean
compartment.
Bring your coffee machine to the customer service.
If your appliance does not always work properly, call customer service in your country.
