Service
Return Authorization Procedure
If you believe there is a problem with your component, please contact your dealer, distributor, or the Krell
factory to discuss the problem before you return the component for repair. To expedite service, you may wish to
complete and e-mail the Service Request Form in the Service section of our website at: www.krellonline.com
To return a product to Krell, please follow this procedure so that we may serve you better:
Obtain a Return Authorization Number (R/A number) and shipping address from the Krell Service
Department.
Insure and accept all liability for loss or damage to the product during shipment to the Krell factory
and ensure all freight (shipping) charges are prepaid.
The product may also be hand delivered if arrangements with the Service Department have been
made in advance. Proof of purchase will be required for warranty validation at the time of hand
delivery.
NOTE:
Use the original packaging to ensure the safe transit of the product to the factory, dealer, or
distributor. Krell may, at its discretion, return a product in new packaging and bill the owner for such
packaging if the product received by Krell was boxed in nonstandard packaging or if the original
packaging was so damaged that it was unusable. If Krell determines that new packaging is required,
the owner will be notifi ed before the product is returned.
To purchase additional packaging, please contact your authorized Krell dealer, distributor, or the Krell
Service Department for assistance.
To Contact the Krell Service Department:
Telephone
203-799-9954 Monday-Friday, 9:00 am to 5:00 pm EST
Fax
203-799-9796
World Wide Web
http://www.krellonline.com
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