Kozy-World GLD2460R, User Instruction, Page: 30 / 35

30
TROUBLESHOOTING
WARNING : If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT : Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
WARNING : Make sure that power is turned off before proceeding.
WARNING : Turn off and let cool before servicing. Only a qualified service person should
service and repair heater.
CAUTION : Never use a wire, needle, or similar object to clean ODS/pilot. This can
damage ODS/pilot unit.
Problem Possible Cause Corrective Action
When ignitor button
is pressed in, there
is no spark at ODS/
pilot.
1. Ignitor electrode is
positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not
connected to ignitor cable.
4. Ignitor cable is pinched or wet.
5. Damaged ignitor cable.
6. Bad piezo ignitor.
7. Low battery.
1. Replace electrode.
2. Replace electrode.
3. Replace ignitor cable
4. Free ignitor cable if pinched by
any metal or tubing. Keep ignitor
cable dry.
5. Replace ignitor cable.
6. Replace piezo ignitor.
7. Replace battery.
When ignitor button
is pressed in, there
is a spark at ODS/
pilot but no ignition.
1. Control knob not fully pressed in.
2. Control knob not pressed in
long enough.
3. Equipment shutoff valve not
fully open.
4. Thermocouple connection
loose at control valve.
5. Pilot flame not touching
thermocouple, which allows
thermocouple. This problem
could be caused by one or
both of the following:
a) Low gas pressure.
b) Dirty or partially clogged
ODS/pilot
6. Depleted gas supply.
1. Pressed in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds.
3. Fully open equipment shutoff
valve.
4. Hand tighten until snug,
and then tighten 1/4 turn more.
5. a) Contact local natural or
propane/ LP gas company.
b) Clean ODS/pilot (see Care
and Maintenance page 28),
or replace ODS/pilot assembly.
6. Contact local propane/
LP Gas Company.