56 TROUBLESHOOTING
Hussong Mfg. Co., Inc. • Kozy Heat Fireplaces
#CLW-72 R.1 April 2019
Issue
Cause
Solution
Pilot and burner extinguish
while in operation
No propane in tank
Check propane tank. Refill if necessary.
Incorrect glass assembly
installation
Refer to Section 8.1 Glass Frame Assembly on page 41.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Improper pitch on horizontal
venting
¼ in. (6 mm) rise per foot (30 cm) is required on horizontal venting
Exhaust vent pipe leaking
exhaust gases back into firebox
Check for leaks and repair if necessary.
Excessive draft
A restrictor may need to be installed or modified. Refer to Section
11.2.2 Vent Restriction (after installation) on page 54.
Soot appears on glass
Improper media placement
Refer to Section 8.2 Burner/Perimeter Media Installation on page 41.
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow more air
into the gas mix. Refer to Section 11.2.1 Burner Venturi on page 53.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Flame burns blue and lifts
off burner
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow more air
into the gas mix. Refer to Section 11.2.1 Burner Venturi on page 53.
Incorrect vent cap installation
Adjust if necessary.
Blockage or leakage of the vent
system
Check the vent pipes for leaks, and the vent cap for debris. Repair the
vent pipes or remove debris from vent cap, if necessary.
No reaction to command
Battery back batteries or remote
control batteries low
Replace batteries.
No communication between
remote control and IFC module
Reprogram remote control to IFC module.
A maximum number of failed
ignitions or flame restorations
has been reached
Reset IFC module.
