Kontron OPS-compliant Media Player KOPS800 & DSEK-12
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Characters are Distorted or Incorrect
Check the following:
•
Are the brightness and contrast controls properly adjusted on the video monitor?
See the manufacturer’s documentation.
•
Are the video monitor’s signal and power cables properly installed?
•
Does this video monitor work correctly if plugged into a different system?
Cannot Connect to DSEK-12 using Ethernet Connector
•
Make sure the network cable is securely attached at the connector port.
•
Try a different network cable.
•
Make sure you are using the correct and the current drivers. Go to downloads for the product:
http://us.kontron.com/products/and+platforms/ops+plfor+signage/kops80
0.html
•
Make sure the driver is loaded and the protocols are bound.
•
Make sure the correct networking software is installed.
Diagnostics Pass but the Connection Fails
•
Make sure the network cable is securely attached.
•
Make sure you specify the correct frame type in your NET.CFG file.
Cannot connect to the DSEK-12 using Wi-Fi
•
Check to see if the Wi-Fi/3G indicator light is on. It should be red and be the third light on the top. It is surface
mounted. When the light is on it is indicating that the Wi-Fi card in the system is functioning.
•
Make sure that your Wi-Fi router is functioning and within range by confirming connectivity with another Wi-Fi
device.
•
Make sure you are using the correct and the current drivers. Go to downloads for the product:
http://us.kontron.com/products/and+platforms/ops+plfor+signage/kops80
0.html
•
Make sure the driver is loaded and the protocols are bound.
•
Make sure the correct networking software is installed.
Problems with Newly Installed Application Software
Problems that occur when you run new application software are usually related to the software, not the Kontron
OPS-compliant media player KOPS800 in the DSEK-12. Faulty equipment is unlikely, especially if other software
runs correctly.
Check the following:
•
Make sure the system meets the minimum hardware requirements for the software. See the software
documentation.
