Kontron OPS-compliant Media Player KOPS800 & DSEK-12
37
8.13 Troubleshooting: DSEK-12
Resetting the System
Before going through in-depth troubleshooting, first attempt to reset your system using one of the methods below.
To do this:
Press:
Soft boot reset to clear the system memory and reload the operating system
<Ctrl+Alt+Del> from the
local keyboard connected
to the DSEK-12
Clear system memory, restart power-on self start test (POST), and reload the
operating system
Reset button
Cold boot reset. Turn the system power off and then on. This clears system
memory, restarts POST, reloads the operating system, and halts power to all
peripherals
Power on/off
Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or configuration.
Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software
application, see
“Problems with Newly Installed Application Software”
.
First Steps Checklist
•
Is power available at the source?
•
Is the power supply plugged in? Check the power cable on the DSEK-12 and at the power source.
•
Is the system power cord properly connected to the system? For systems with AC Power Modules,
check to ensure power cord is properly plugged into a 5-15R outlet for 100-120V or a 6-15R outlet
for 200-240V
•
Are all cables correctly connected and secured?
•
Are all peripheral devices installed correctly?
•
Are all device drivers properly installed?
•
Are the configuration settings made in Setup correct?
•
Is the operating system properly loaded? Refer to the operating system documentation.
Hardware Diagnostic Testing
This section provides a more detailed approach to identifying a hardware problem and locating its source.
