Kontron OPS-compliant Media Player KOPS800 & DSEK-12
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7
Trouble shooting: KOPS800
This chapter helps you identify and solve problems that might occur while you are using the Kontron OPS-compliant
media player KOPS800.
For any issue, first ensure you are using the latest firmware and files. Available firmware upgrades include updates
for BIOS and the baseboard management controller (BMC). Go to
http://us.kontron.com/products/and+platforms/ops+plfor+signage/kops800.html
,
click on downloads, BIOS for information about the latest updates. In addition to the Kontron OPS-compliant Media
Player KOPS800 firmware and files, also update any drivers used for components you have installed in your system,
such as video drivers, network drivers, etc. drivers.
If you are unable to resolve your Kontron OPS-compliant media player KOPS800 problems on your own, see
Kontron customer support for assistance.
7.1
Resetting the System
Before going through in-depth troubleshooting, first attempt to reset your system using one of the methods below.
To do this:
Press:
Soft boot reset to clear the system memory and reload the operating system
<Ctrl+Alt+Del> from the
local keyboard connected
to the KOPS800 system
Clear system memory, restart power-on self start test (POST), and reload the
operating system
Reset button
Cold boot reset. Turn the system power off and then on. This clears system
memory, restarts POST, reloads the operating system, and halts power to all
peripherals
Power on/off
7.2
Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or configuration.
Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application,
see
“Problems with Newly Installed Application Software”
.
7.2.1 First Steps Checklist
•
Is power available at the source?
•
Is the Kontron KOPS800 inserted into the display receptacle properly? Check the power cable on
the display and at the power source to ensure that power is able to get to the Kontron KOPS-800.
