Konica Minolta SU-501, User Manual

Page: 286 / 306

9
Troubleshooting
9-8 bizhub 350/250 (Phase 2.5)
Scan to PC operations
Problem Cause Remedy
Transmission is not
possible. -------- Check the list of transmissions in the
Job List screen for details of the trans-
mission error, and then refer to the ta-
ble of error codes.
The LAN cable is damaged. Replace the LAN cable.
IP has been limited with IP fil-
tering. Check with the administrator of the
machine.
The data is not re-
ceived by the com-
puter. -------- Check the list of transmissions in the
Job List screen for details of the trans-
mission error, and then refer to the ta-
ble of error codes.
The data was re-
ceived, but the image
cannot be viewed. IP Scanner has not started up. Start up IP Scanner, check for new
transmissions, and then replace the re-
ceived data file with the image file.
An application that allows im-
ages to be viewed is not in-
stalled, or the application is
installed, but is not linked to
images. Install the viewing application.
Link the file to a viewing application
that allows you to view TIFF and PDF
files.
An error occurred while the
image was converted by IP
Scanner or the file was not
created correctly. That file is unusable. Exit ImageReceiv-
er, and then send the scan again.
If a high scanning resolution has been
specified, reduce the resolution or de-
crease the number of pages scanned
at one time, and then scan the docu-
ment again.
Transmission from a
terminal or reception
to a computer cannot
be interrupted. It takes some time to interrupt
the operation. Wait until the operation is interrupted.
To interrupt the operation quickly, exit
ImageReceiver. However, data already
received at the computer but not yet
processed with IP Scanner will be de-
leted.