Konica Minolta IP-711, User Manual, Page: 140 / 209

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9. Troubleshooting
9.1 Unable to Print
This chapter explains the troubleshooting procedures for possible malfunctions.
Perform the troubleshooting procedures given below when the copier is unable to
print even if you execute a print command from your PC.
Symptom Possible Cause Action
A message
appears on the
PC screen,
saying
something to
the effect that
“no printers are
connected,” “no
paper is
loaded,” or
“LPT1 write
error.” An error is probably
present in the copier. Check the control panel of the
copier.
The printer cable or
network cable is
disconnected. Check that the printer cable or
network cable is connected
properly to the PC and controller.
Printing does
not start despite
the completion
of printing
setup on the
PC. An error is probably
present in the copier. Check the control panel of the
copier.
The printer cable or
network cable is
disconnected. Check that the printer cable or
network cable is connected
properly to the PC and controller.
The printer driver
selected for printing is
not compatible with
the controller. Check the printer name selected in
the “Print” dialog box.
A print job yet to be
processed is loaded in
the copier, causing the
printer to wait. Check with the job list on the
copier control panel to check for
print order.