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Konica Minolta Fax 9930 User Manual Download Page 205

Overview

|

Konica FAX 9930

190

Problem Solving

This section lists the most common problems you may
encounter while using this machine.

Printing a Cleaning Page

If you notice repeating marks or imperfections on your
printouts, try printing a cleaning page before you replace the
image drum.

Cleaning page process

•

Removes residual impurities from printing surfaces.

•

Reduces problems such as repeating marks, blotching,
and shading.

To print a cleaning page

1

Press the Menu/Exit key to activate the menu mode.

2

Press 

Ä

Ä

Ä

Ä

Ä

 continuously until 

Printer Cleaning

 displays.

3

Press Enter. After a moment the cleaning page prints.

Summary of Contents for Fax 9930

Page 1: ...FAX 9930 User s Manual...

Page 2: ...Overview User s Manual i...

Page 3: ...ica Business Technologies Inc All Rights Reserved First Edition February 2000 Written and produced by the Konica Business Technologies Inc Training and Publications Department Please address any comme...

Page 4: ...bers 6 DualAccess 6 www konicabt com 6 Helpful Hints 7 Send a Fax and Save the Number 7 Checking Information During Transmissions 8 References 9 RecordingAddresses and Passwords 10 Introduction 11 Kon...

Page 5: ...32 Installing the Toner Cartridge 34 Attaching the Document Stacker 36 Connecting to the Telephone Line 36 Connecting Optional External Devices 37 Handset 37 Telephone 37 Answering Machine 38 Answeri...

Page 6: ...Mode T F 51 TelephoneAnswering Device Mode TAD 51 Memory Reception Mode MEM 52 Forwarding Mode FWD 52 PC Fax Mode PC 52 Dial and Incoming Call Parameter Settings 53 Setting Dial and Incoming Call Par...

Page 7: ...Programming Speed Dial Numbers 62 Types of Speed Dial Numbers 63 One Touch Speed Dials 64 2 or 3 Digit Speed Dials 65 Group Faxing 65 Programming One Touch and 2 or 3 Digit Speed Dial Numbers 66 Coll...

Page 8: ...5 Confirming Results 85 Stopping a Transmission 86 Receiving Faxes Manually 86 No Paper Reception 87 No Toner Reception 87 Receiving Faxes to Memory 88 When Are Faxes Received to Memory 88 WhenAre Mem...

Page 9: ...st 98 Group Faxing 100 What is a Group Fax 100 Programming a Group 101 Deleting and Groups 102 Sending a Fax to a Group 103 Finding a Group Name 103 Group Directory Report 103 Using Speed Dial Search...

Page 10: ...mission 114 Sending a Priority TX 114 Confidential Faxes 115 Programming Personal Confidential Mailboxes 116 Creating a Personal Confidential Mailbox 117 Changing a Password 118 Closing a Mailbox 119...

Page 11: ...134 Create the Relay Password 134 Status of Relay Broadcast Report 135 Printing the Relay Fax at the Hub 136 Sending Documents Requested by Another Fax Machine Polling Transmission 137 Explanation of...

Page 12: ...nsmission TX Mode Default 150 Memory Full Save 151 Instant Dial 151 RestrictAccess 152 ECM Function 152 Sender ID Switch 152 Pulse Dial Rate 153 Pulse Make Ratio 153 Pulse Dial Type 153 T F Timer Prg...

Page 13: ...cast Confirmation Report 164 Telephone Directory 164 Printing the Telephone Directory 164 Group Directory Report 165 Printing the Group Directory 165 Configuration Report 165 Printing the Configuratio...

Page 14: ...ine 180 Basic Operations 181 Unpacking 183 Connecting to the Second Telephone Line 184 Displays Reports and Beeps 184 Setting the Option Line Type for the Second Line 185 Setting Memory Transmissions...

Page 15: ...Standby Mode 196 Error Messages 196 Counters 200 Accessing the Print Scan Counters 200 Resetting the Image Drum Counter 200 Problem Checklist 201 Shipping Your Machine 208 United States and Canada 20...

Page 16: ...ve time The Help button provides valuable information to help you operate the machine This section summarizes the features and capabilities directly connected to saving money and time Details for thes...

Page 17: ...t is a guide for using key features of the machine It provides step by step instructions for using the control panel to access or program various machine settings and features The Function List is a p...

Page 18: ...5 Copying 6 Delayed Faxing 7 Function Settings 8 Report Printing 9 Message Confirmation Report Function List The Function List is a report of the product s menu programming structure Use it as a refe...

Page 19: ...send documents at a specified time and date You do not have to manually start the transmission For more information refer to Advanced Operations Delayed Fax Transmissions Relay Faxing This feature al...

Page 20: ...hine each department could have its own password For more information see Customizing Features and Operations Changing Operation Functions Restrict Access Be sure to record all passwords Keep the reco...

Page 21: ...e machine is receiving or sending another fax You do not have to wait for one operation to finish before beginning another For more information refer to Basic Faxing DualAccess www konicabt com Konica...

Page 22: ...AlternateTelephone Number Communications Speed and Echo Protection State 6 You may enter all of the requested information or press Menu Exit to return to sending your fax 7 Either wait or press Start...

Page 23: ...ed by the machine press ENTER twice Checking Information During Transmissions Your fax machine allows you to check the progress of a fax being sent by your machine Press the key twice while a fax is b...

Page 24: ...of the menu structure It IS NOT a report of current menu settings See Help and Helpful Hints 2 Configuration Report The Configuration Report is a list of the current operational settings of your mach...

Page 25: ...get a password you will need to contact your Authorized Konica Dealer for assistance Some of the features that use addresses and passwords are Confidential Faxes See Advanced Operations Confidential F...

Page 26: ...on reception of data and images In addition to the many standard features options can expand the machine s capabilities For information on the options see Options and Accessories Konica Web Site The K...

Page 27: ...faxing Group Faxing Create as many as 20 groups of telephone numbers and send documents to multiple locations with a single selection Automatic alternate call Dials a second alternative telephone numb...

Page 28: ...r cassette universal size legal letter A4 A 500 sheet optional second paper tray is available With the second tray installed the total capacity of the machine is 750 sheets Fax forwarding Document can...

Page 29: ...isplay Panel Displays status of machine and operation in progress 2 One Touch Keypad Use for one touch dialing of preprogrammed telephone numbers and for entering alphabetic numeric and special charac...

Page 30: ...n each side to gain entry to the toner image drum area 6 Power Switch Press 1 to turn on and 0 to turn off 7 Control Panel Programming Keys These are the main keys used for programming machine setting...

Page 31: ...supporting long documents 14 Paper Tray Holds 250 sheets of paper universal type legal letter A4 15 Paper Indicator Shows level of paper remaining in paper tray 16 Copy Output Lever Up position copies...

Page 32: ...d Accessories 20 IEEE 1284 Parallel Port The optional Multi Function Printer MFP Kit uses this port The MFP software allows your fax machine to interface with a computer With the MFP Kit your fax can...

Page 33: ...nsfers it to the printing paper Install a new image drum unit when Replace Drum appears on the display panel Only install image drum units specified by Konica for use in this machine See Maintenance 2...

Page 34: ...User s Guide 19 Control Panel Keys and Indicators...

Page 35: ...ers in the programming of the machine Move the cursor to the left during normal operation 4 Shift Down Key Use this key to Move to the next option in the same operational layer when programming the ma...

Page 36: ...e contrast after loading the document Use Light for originals that are too light Normal for originals with good contrast and Dark for originals that are too dark 11 Clear Key Use this key to cancel ID...

Page 37: ...telephone handset After pressing the key you can hear the dial tone and dialing code through the machine s speaker 18 Speed Dial Search Key After loading a document for faxing press this key and then...

Page 38: ...or Speed Dial numbers 1 through 80 For Speed Dials 81 and above program the number s and print the Telephone Directory See Reports Telephone Directory 23 One Touch Keypad Detailed descriptions of the...

Page 39: ...is busy or the call is not answered Using One Touch Keys for Search After pressing the Search key use these keys to make an alphabetical search for names of telephone numbers previously programmed Us...

Page 40: ...e number using any combination of Speed Dial numbers or the numeric keypad To enter a chain dial number into a Speed Dial number press the Plus key at the 40th position of the first part of the number...

Page 41: ...If an inappropriate key is pressed the machine emits three short beeps If there is a problem with operations during communications the machine emits five long beeps Press the Stop key to stop the bee...

Page 42: ...nd Image Drum Handling Toner Emergency First Aid Getting Started Where to Install Your Fax Machine Unpacking Setting Up Your Fax Machine Installing the Toner Cartridge Attaching the Document Stacker C...

Page 43: ...ectrically and is equipped with a three wire grounded power cord For your safety do not attempt to defeat your power cord s grounding plug The electrical outlet and phone jack should be installed near...

Page 44: ...ed in parallel with any other telephone devices Toner Cartridge and Image Drum Handling Leave unused toner cartridges and image drums in their packages until needed When replacing a toner cartridge or...

Page 45: ...on Remove victim to fresh air If symptoms occur get medical attention Getting Started Where to Install Your Fax Machine Place your fax machine in a dust free location away from direct sunlight Allow s...

Page 46: ...uded If any items are missing contact Konica immediately Keep your packing materials and carton in case you need to ship or transport the unit 1 Fax Machine 2 Toner cartridge 3 Image drum inside machi...

Page 47: ...onica FAX 9930 32 Setting Up Your Fax Machine 1 Lift up on the document tray and swing it up and out of the way 2 Press the release buttons located on both sides of the copy stacker Lift up the stacke...

Page 48: ...image drum cartridge then lift it out Caution Do not touch the green drum surface 4 Grasp the protective sheet and pull it out 5 Put the image drum cartridge back into place 6 Press down at each end o...

Page 49: ...ng of this section Important This machine will only operate using toner cartridges specified by Konica for this facsimile machine The use of any other toner will result in the display of an operation...

Page 50: ...s Manual 35 4 Lower the right side down into the toner well 5 Push the lock lever in the direction of the arrow until it stops 6 Close the copy stacker and document tray Make sure the cover is firmly...

Page 51: ...e document exit stacker on the back of the machine using the latching mechanism provided Connecting to the Telephone Line 1 Insert one end of the telephone cord into the LINE jack in the back of the m...

Page 52: ...lied telephone cord into the jack located on the back of the cradle 3 Insert the end of the cord into the TEL jack on the back of the fax machine The two TEL jacks are provided to allow you to connect...

Page 53: ...nd Telephone 1 Connect your answering machine to your fax machine 2 Plug your external telephone s cord into the telephone jack on your answering machine You must have the TAD mode feature turned on f...

Page 54: ...loaded down to 75 of the original length Your fax machine is set at the factory to use letter size paper To use a different paper size change the 1 ST PAPER SIZE user function setting to match your ne...

Page 55: ...s functions Press Menu Exit c to access the menu The machine functions are organized in a menu structure Functions are shown in the display as you navigate through the menu using the navigation keys...

Page 56: ...settings For example Polling TX RX includes 2 options Polling TX and Polling RX Each of these options includes a number of possible settings Primary Menu Functions Delayed TX Delayed Batch TX Priorit...

Page 57: ...s features See Help and Helpful Hints 1 Setting Features There are two ways to navigate through the functions StepAccess The step access method moves through the function menu step by step It lets yo...

Page 58: ...and return to standby state Press SHIFT UP to move to the previous function or option Press SHIFT DOWN to move to the next function or to move from the upper row to the lower row when data is entered...

Page 59: ...peed access To access the Redial Tries function you only need to press three keys From the standby mode with no document loaded 1 PressMenu Exit 2 Press 4 key 3 Press 0 key 4 Redial Tries function app...

Page 60: ...ine Settings 10 AutoAnswer Mode 11 Monitor Volume 12 Buzzer Volume 13 User Language 14 Remote Diagnosis 15 TX Mode Default 16 No Toner Memory Receive 17 Memory Full Save 18 Instant Dial 19 Restrict Ac...

Page 61: ...ype 49 MF Tone Duration 50 PBX Line 51 Flash Earth Normal 52 Dial Prefix Settings for 46 47 48 49 and 51 should only be changed by Authorized Service Technicians Incoming Options 60 Incoming Ring 61 R...

Page 62: ...User s Manual 47 SpeedAccess Numbers byType LAN Options Functions 80 to 85 are reserved for future options...

Page 63: ...display shows 3 Enter the current date xx xx xxxx and time hh mm using the numeric keys 0 9 press Enter If invalid data is entered the Enter key will not operate 4 Press Menu Exit to return to standby...

Page 64: ...ines you are communicating with A TSI CSI can be up to 20 characters long Sender ID This is a descriptive title that identifies the sender usually the location of your fax machine or the name of your...

Page 65: ...at telephone equipment is connected to it Choose the mode that best fits your needs List of Modes Auto Receive Mode FAX Manual Receive Mode TEL Telephone Fax Mode T F TelephoneAnswering Device Mode TA...

Page 66: ...g call is a fax or a voice call When the call is from another fax machine your machine switches to fax mode and receives the message When the call is a voice call your machine rings like a telephone I...

Page 67: ...mory and then automatically sends the messages to the telephone number programmed into the Call Forwarding function This function displays only when a forwarding number has been programmed PC Fax Mode...

Page 68: ...tting these functions before beginning use of your machine will make your fax communications more efficient Setting Dial and Incoming Call Parameters 1 Press Menu Exit to enter the menu 2 Input the sp...

Page 69: ...are from 1 to 6 minutes The default setting is 3 minutes between dialing attempts Auto Start Speed Access no 42 With this function set to ON the machine automatically begins dialing as soon as a loca...

Page 70: ...s the default setting Tone MF Duration Speed access no 49 If the machine is set to the MF dialing method this function controls the duration of the tones used for dialing Tone duration varies by count...

Page 71: ...AL N flash F and earth E NORMAL N is the default setting DIAL PREFIX Speed access no 52 If your machine is connected to a PBX use this function to tell your machine what access number is used to obtai...

Page 72: ...e or Ring Response is set to 20 sec except 1 ring When set to DRC the machine emits a ringing sound for each incoming call with the same tone even if the Distinctive Ring parameter is set to ON Availa...

Page 73: ...setting PC FAX Switch Speed Access no 64 When set to ON the machine automatically switches to FAX when fax reception by a connected personal computer is not possible Fax reception is disabled when th...

Page 74: ...r that sounds when a fax communication ends or if an external telephone is connected when the receiver is not properly returned to its cradle after use Available settings are Low Middle and High Middl...

Page 75: ...calls internally for example in a company When dialing a telephone number if a prefix access number is required to open an outside line the line is connected to a PBX If your machine is connected to a...

Page 76: ...de line from the PBX press Enter 6 Press Menu Exit to return to standby mode Dial Prefix can also be accessed from the main menu by entering its speed access code 52 Remember that all outside telephon...

Page 77: ...reafter 230 spaces are available for programming numbers These spaces have four different types One Touch Speed Dial 2 Digit Speed Dial 3 Digit Speed Dial Group Dial Each fax number that you enter or...

Page 78: ...access them by entering their two digit space designation 81 to 99 3 Digit Speed Dial Numbers are spaces 100 to 230 They are called three digit because you access them by entering their three digit sp...

Page 79: ...ol panel The second 40 are accessed by lifting the panel the reach the bottom of the control panel Two 40 digit numbers can be programmed to each one touch key a primary number and an alternative numb...

Page 80: ...them by entering their two digit space designation 81 to 99 3 Digit Speed Dial Numbers are spaces 100 to 230 They are called three digit because you access them by entering their three digit space des...

Page 81: ...you want to store Name Primary Telephone Number LOC Alternate Telephone Number ALT Communications Speed Echo Protection State Name Use letters numbers and symbols in any combination for the name The n...

Page 82: ...machine and you are having problems communicating with it try adjusting the speed to a lower setting Echo Protection State The available settings are ON or OFF The default setting is OFF If you are ex...

Page 83: ...Enter and Capital CAPS Numeric Keypad 0 9 Use these keys to enter alphabetic characters uppercase lowercase Unique Key Use this key to enter a variety of unique characters Symbols Internet characters...

Page 84: ...s space l The l functions as a tilde symbol Symbols Umlaut characters Norwegian characters Pause Key One Touch key 40 Use this key to enter automatic 3 second pauses in dialing For example use this ke...

Page 85: ...Konica FAX 9930 70...

Page 86: ...rts Telephone Directory 1 Press Menu Exit to enter the menu 2 Press to select Location Program press Enter 3 The cursor will be at Speed Dial Press Enter 4 Input the speed dial number you want to prog...

Page 87: ...by mode 12 When finished with the programming of One Touch keys lift off the plastic cover Use a pencil to write the name of the One Touch key you have programmed Print the Telephone Directory when yo...

Page 88: ...o erase the existing speed dial information Using Clear To program new information refer to Programming Speed Dial Numbers To use DEL refer to Programming Speed Dial Numbers When the existing number i...

Page 89: ...nto a Speed Dial number See Programming Speed Dial Numbers Programming a Speed Dial 2 Press the Plus key One Touch key 39 3 Program the rest of the number into a different Speed Dial number Dialing th...

Page 90: ...User s Manual 75 Programming a Group If you often send a fax to many fixed locations setting up these locations as a group will save time See Sending a Fax to Multiple Locations...

Page 91: ...s that are not rectangular Never use documents that have wet or sticky surfaces wrinkles staples or paper clips Your machine can transmit documents with normal wear staple holes letter folds and minor...

Page 92: ...0 06 millimeters Maximum 0 006 inches 0 15 millimeters Multiple Page Specifications Also see Basic Faxing Document Guidelines General For very heavy paper load and send pages individually Width Minimu...

Page 93: ...your machine is still sending or receiving another message as long as the document feeder is clear This is called Dual Access To do this load the document select your location and press the Start key...

Page 94: ...opying Resolution For normal office documents use STD standard resolution default For documents with small type or other fine detains use FINE or EX FINE resolution For documents with photos or many s...

Page 95: ...Locations Procedure 1 Load your documents 2 Select the entry method referring to the instructions in the following sections Entry methods are One Touch 2 or 3 Digit Speed Dial Search Numeric Keypad Ex...

Page 96: ...g the Numeric Keypad 1 Dial as you would on a normal telephone 2 If you make a mistake press the DEL key to back up one space then enter the correct number 3 Press the Start key Using An External Tele...

Page 97: ...ork settings are Limited reception RX Limited transmission and reception TX RX No limitations OFF This is the default setting If Closed Network is set to TX RX or RX your machine will ONLY accept faxe...

Page 98: ...f data is in memory when power is restored the machine continues operations from the point when power was lost If the data in memory is lost when power is restored the Power Outage Report prints Power...

Page 99: ...ocation ID or the telephone number you entered will identify the location during transmission CALLING The line is ringing SENDING The machine is transmitting a fax RESULT OK The fax was sent successfu...

Page 100: ...is busy or there is no answer the machine waits and then automatically redials the number Also if the machine is transmitting from memory and a communication error occurs it automatically redials the...

Page 101: ...chine is set to the manual receive TEL mode follow the instructions below to receive faxes You need to have an optional handset installed or an external handset connected 1 When your telephone or fax...

Page 102: ...is running low on toner it displays TONER LOW REPLACETONER CART If user function 16 NO TONER MEM RX is set to OFF default setting and the print quality is still legible you can continue to use the to...

Page 103: ...containing confidential information When Are Faxes Received to Memory Your machine receives messages into memory if you set program the machine to receive messages to memory the machine runs out of p...

Page 104: ...ry is lost when power is restored the Power Outage Report prints Active Memory Files Report This report provides a list of all messages stored in your machine s memory including documents waiting for...

Page 105: ...disabling Memory Reception Mode all messages stored in memory are printed out Canceling Messages Stored in Memory Erasing Messages Received in Memory Without Printing Them 1 Press Menu Exit to enter...

Page 106: ...time with a fully charged battery is 72 hours If data is in memory when power is restored the machine continues operations from the point when power was lost If the data in memory is lost when power i...

Page 107: ...This feature increases your productivity and reduces the time you spend waiting for other operations to finish DualAccess applies while making a copy while sending a fax while receiving a fax What You...

Page 108: ...fax is automatically sent 3 Enter the fax number before loading a document Why is this important Documents are placed FACE DOWN on the feeder of your machine If the only record of the fax number you a...

Page 109: ...our machine is set to receive faxes into memory 3 Enter the fax number before loading a document Why is this important Documents are placed FACE DOWN on the feeder of your machine If the only record o...

Page 110: ...hrough the automatic document feeder print at 600 dpi Paper used for copying has two possible paper sources paper tray manual paper feeder To Make Copies 1 Load the document s in the document tray 2 P...

Page 111: ...er loaded in the paper tray 1 Load the document in the document tray 2 Fold down the manual paper feeder tray 3 Insert a sheet of paper face up on the tray and push into the slot until the machine gra...

Page 112: ...cked with printed side up or with print side down The position of the lever located on the side of the machine above the power switch determines how the copies are stacked 1 In the upper position copi...

Page 113: ...to multiple locations using one fax session Group Broadcast Individual destination numbers included as part of either method may be saved programmed into your fax machine as One Touch or 2 or 3 digit...

Page 114: ...be saved programmed into your fax machine as One Touch or 2 or 3 digit Speed Dial numbers The Group a collection of individual destination numbers can be saved Broadcast Fax A broadcast fax is a fax...

Page 115: ...ination numbers where the fax is going to IS saved programmed into the machine You can create up to 20 different groups of telephone numbers Each group may have a maximum of 230 locations Each group i...

Page 116: ...of group numbers already programmed See Reports Group Directories 1 Press Menu Exit to enter the Menu 2 Press to selectLocation Program pressEnter 3 The cursor will be at Speed Dial Press to select G...

Page 117: ...there are entries When all entries are deleted the group name is automatically deleted You DO NOT delete the assigned numbers from their Speed Dial locations You DO DELETE the entries assigned to the...

Page 118: ...s the Enter key twice The group name will appear on the display 3 Press the Start key Finding a Group Name You can find a group name by using the Group Directory Report Speed Dial Search If you do not...

Page 119: ...done by the first character entered for the location name Remember this when programming the name 1 Press the Speed Dial Search key The display will show ENTER 1 ST CHAR 2 Using the One Touch key ent...

Page 120: ...ocument 2 Enter the programmed location Use a One Touch key 2 or 3 Digit Speed Dial Group Directory or enter a number on the numeric keypad 3 PressEnter 4 Repeat Steps 2 and 3 until all locations for...

Page 121: ...tions The advanced operations are Delayed Faxing Delayed Fax Transmission Delayed Batch Transmission Priority Transmissions Confidential Faxes Call Forwarding Relay Faxing Polling Transmission sending...

Page 122: ...M 2000 is 8 00 PM Delayed Fax vs Delayed Batch A delayed fax transmission is one fax sent to one location group or broadcast at a time and date specified by you A delayed batch transmission is a littl...

Page 123: ...6 Delayed TX shows Select Location s on the display 7 Enter the desired location using either Speed Dial numbers or the numeric keypad 8 Press Start The machine scans the document s into memory and wa...

Page 124: ...f the delayed transmissions currently programmed in the machine 4 Press or to select transmission to cancel Press Enter 5 The Location ID and Tel No of the selected transmission will display After con...

Page 125: ...you specify When it is the specified time all held documents are sent to the number Locations must be programmed into Speed Dial One Touch numbers 31 40 To perform a delayed batch transmission you mus...

Page 126: ...2 Press toselectLocation Program Press Enter 3 Press toselectBatch TX Time PressEnter 4 Enter the Speed Dial number of the desired location Use the numeric keypad to enter the number PressEnter 5 When...

Page 127: ...atch Transmission must be programmed into Speed Dial numbers 31 through 40 5 Location and transmission time set displays Press Start 6 The machine scans the document s into memory and waits until the...

Page 128: ...ion 3 The display shows Location ID or Tel No of the delayed transmissions currently programmed in the machine 4 Press or to select transmission to cancel Press Enter 5 The Location ID and Tel No of t...

Page 129: ...documents any received incoming documents Sending a Priority TX 1 Load the document s 2 Press Menu Exit to enter the menu 3 Press to select Priority TX press Enter 4 Input the desired location using a...

Page 130: ...unicating machines the machine being sent from sender and the machine being sent to receiver support compatible confidential fax standards both machines are Konica FAX or compatible products or both m...

Page 131: ...ned as a Confidential Mailbox or Bulletin Polling Mailbox Confidential Bulletin Polling See Bulletin Polling Messages stored in a mailbox will not printed until the correct password is entered Be sure...

Page 132: ...ired number of confidential mailboxes is created up to 16 7 Press Menu Exit to return to standby mode Be sure to record both the address number 1 to 16 and password of each confidential mailbox Keep t...

Page 133: ...5 Input the existing old 4 digit numeric password press Enter 6 Input the new 4 digit numeric password press Enter 7 Press Menu Exit to return to standby mode If the message Illegal Operation is disp...

Page 134: ...er the number of the personal mailbox to be modified deleted press Enter 4 Press or to select Close pressEnter 5 At Close Box pressEnter 6 At Password enter the 4 digit numeric password Press Enter 7...

Page 135: ...the mailbox For your machine the address is the number 1 to 16 of the mailbox Be sure to record both the address and password of each confidential mailbox Keep the record in a safe place If you forget...

Page 136: ...is stored in memory It will not print until the proper password is entered If you wish to receive confidential faxes you must provide your confidential mailbox address to the people sending you faxes...

Page 137: ...rd of the confidential mailbox you wish to print from The Confidential Reception Report has the mailbox address 1 Press Menu Exit to enter Menu 2 Press to selectPrint from Memory pressEnter 3 Press to...

Page 138: ...it to enter Menu 2 Press to selectPrint from Memory pressEnter 3 Press toselectPrint Personal Box press Enter 4 Enter the personal mailbox number 1 16 that is holding the message press Enter 5 Enter a...

Page 139: ...cters 0 9 Pause Hyphen Space long To use forwarding you must 1 set the forwarding number 2 set theAutoAnswer mode to FWD Set a Forwarding Number 1 Press Menu Exit to enter the menu 2 Press to selectLo...

Page 140: ...to selectFWD pressEnter 6 Press Menu Exit to return to standby mode Clear Forwarding Mode 1 Press Menu Exit to enter the menu 2 Press to selectSetup press Enter 3 Press to selectMachine Settings press...

Page 141: ...ward on Paper Toner will not work if the machine is set for Forwarding Mode FWD Manual Receive Mode TEL Memory Reception Mode MEM Setting a Paper Toner Error Forwarding Number 1 Press Menu Exit to ent...

Page 142: ...ction as an initiating station and a relay key station hub The relay key station hub can send a confirmation report to the relay initiating station when the relay fax session is complete This confirma...

Page 143: ...ou must have the information listed below Relay Password Relay Group Numbers Relay Key Station Hub number Contact number for Relay Broadcast Report Get the relay password the relay group numbers and t...

Page 144: ...ers are the numbers of groups of locations programmed into the relay key station hub Relay Key Station Hub The relay key station hub is the fax unit that receives the original fax message and then aut...

Page 145: ...number of the relay initiating station is called the Relay Report Number For your machine that location is Auto Dial 99 Relay Report Number Be sure to program the number in the format the relay key s...

Page 146: ...ecified Auto Dial location For your machine that location is Auto Dial 99 Relay Report Number Be sure to program the number in the format the relay key station uses for dialing For example be sure to...

Page 147: ...of key relay station pressEnter 5 Enter two digit numbers of remote stations press Enter 6 Enter the desired location using the Speed Dial number or numeric keypad press Start 7 The machine will scan...

Page 148: ...Relay Broadcast Report Before you use your machine as a relay key station hub you must program the number s of the destination machine s into your machine create a group or groups of the destination m...

Page 149: ...destination machines must be programmed as a group or groups in your machine See Sending a Fax to Multiple Locations Group Faxing You must provide the two digit group number s to the relay initiating...

Page 150: ...Auto Dial location 99 of the initiating station The number must be programmed the way your machine the hub dials numbers Be sure to program the number in the format the relay key station uses for dial...

Page 151: ...ur machine will print any relay fax it receives from a relay initiating station To program the Relay Password 1 Press Menu Exit to enter the menu 2 Input speed access number 27 3 Press or to selectON...

Page 152: ...ission Your machine holds data in memory until transmission occurs An example of polling transmission is a hospital pharmacy facsimile contacting each unit s facsimile Pediatrics Cardiology Critical C...

Page 153: ...eeder Document Tray Polling is a one time occurrence It can only be repeated by re loading the document Memory Polling Memory Polling is very similar to Feeder Document Tray Polling The difference is...

Page 154: ...nt s sent again and again Memory Polling Bulletin allows you to use your machine as a fax back system The Mailboxes numbers 1 to 16 are used for both Personal Confidential Mailboxes and Memory Polling...

Page 155: ...Polling TX 4 Press to selectFeeder Poll press Enter 5 Load the document s 6 Display shows Waiting to be Polled If you use feeder document tray polling remember that the document remains in the machin...

Page 156: ...TX RX 3 Press Enter to select Polling TX 4 Press to selectMemory Poll pressEnter 5 Load the document s 6 Document s are scanned and stored in memory and display shows Waiting to be Polled Only one re...

Page 157: ...polling you must 2 Create Personal Bulletin Polling Mailboxes 3 Provide the Personal Bulletin Polling Mailbox address number to the machine requesting documents For your machine the address is the nu...

Page 158: ...enu Exit to return to standby mode Set Bulletin Polling 1 Press Menu Exit to enter the menu 2 Press to selectPolling TX RX pressEnter 3 Press Enter to select Polling TX 4 Press Enter to selectBulletin...

Page 159: ...he document pressEnter 5 The message prints and the machine returns to standby Tips 1 If no message is stored in the personal mailbox No Data in Memory will display 2 If you want to delete a message w...

Page 160: ...it This is called polling or polling reception Your machine can poll only one machine at a time 1 Press Menu Exit to enter the menu 2 Press to selectPolling TX RX pressEnter 3 Press to selectPolling R...

Page 161: ...polling 1 Press Menu Exit to enter the menu 2 PressEnter to select Print from Memory 3 Press toselectPrint Memory Poll pressEnter 4 Faxes stored in memory print The machine returns to standby mode Can...

Page 162: ...ures and settings can be changed to suit your needs This section lists the functions you can change to customize machine operations When you press the Help button a Help List and Function List print T...

Page 163: ...nfiguration Report is a list of current settings Printing a Configuration Report 1 Press Menu Exit to enter the menu 2 Press to selectReport Print press Enter 3 Press or to selectConfiguration press E...

Page 164: ...Menu Exit to enter the menu 2 Press to selectReport Print pressEnter 3 Press or to selectConfiguration pressEnter 4 The report prints 5 Press Stop to cancel printing Changing Operation Functions 1 Pr...

Page 165: ...Speed access no 15 When you enter speed access number 15 you move directly into the resolution settings This function sets the machine s default settings for original document condition and transmiss...

Page 166: ...ent to the specified location s The remaining page s can then be sent as a separate communication Available settings are ON and OFF The default setting is OFF Instant Dial Speed access no 18 In the ON...

Page 167: ...OFF ECM Function Speed access no 20 The error correction mode ECM function is provided to improve communications in areas where telephone line conditions are very poor Available settings are ON and OF...

Page 168: ...eatures Dial and Incoming Call Parameter Settings Pulse Make Ratio Speed access no 47 If the machine is set to Dial Pulse this function controls the make rate of the dialing pulses Available settings...

Page 169: ...is 35 CNG Count Speed access no 65 When set either in the T F or TAD modes the machine detects the type of signal calling tone CNG sent from the remote location and initiates fax reception if required...

Page 170: ...grammed The default setting is OFF You must have your local telephone carrier s Distinctive Ring service Your fax machine must be in FAX or PC answer mode and the PBX dial parameter must be set to OFF...

Page 171: ...rd 0000 9999 using numeric keypad press Enter 4 Press Menu Exit to return to standby mode Be sure to record the password Keep the record in a safe place If you forget the password you will need to con...

Page 172: ...Dealer for assistance To set restricted access ID User Function 19 Restrict Access Mode must be set to ON before the Restrict Access ID may be set Be sure to record the Restrict Access ID s Keep the r...

Page 173: ...u Exit to enter menu 2 Enter speed access no 06 wait 3 Enter department number 1 24 pressEnter 4 Enter a 4 digit password using the numeric keypad press Enter 5 If ID matches a registered number ID Cl...

Page 174: ...5 inches whichever comes first before a logical jam occurs MYD DMY This setting controls how the machine displays and prints the date mm dd yy or dd mm yy Time Date Print This setting controls if and...

Page 175: ...rts Printing Reports or Reports Report Name Printing Reports Printing a Message Confirmation Report After transmission press the Enter key once with no documents loaded to see a report confirming your...

Page 176: ...F Phone Directory Group Directory Configuration Report Function List Protocol Dump Log Report G3 Log Report Only Authorized Konica Dealers will access the Protocol Dump Log Report and G3 Log Report Au...

Page 177: ...eception The name or telephone number of the fax machine you were communicating with DISTANT STATION ID The communication mode used The number of pages The result Service codes Printing the Activity R...

Page 178: ...hich the message was scanned into memory for transmission The name or telephone number of the machine you were communicating with The communication mode used for each transmission or reception The num...

Page 179: ...ant appears on the display Press Enter 4 Print all the reports you want then press Menu Exit to return to standby mode Telephone Directory This report provides a complete listing of all of the telepho...

Page 180: ...all the reports you want then press Menu Exit to return to standby mode Configuration Report The configuration report provides a list of the current operational settings of your machine The informatio...

Page 181: ...of the menu for your product Use it as a reference while moving through the levels of the menu It is NOT a report of the current menu settings The Configuration Report provides a list of the current m...

Page 182: ...were communicating with DISTANT STATION ID The communication mode The number of pages The result Service codes If any error occurred during the communication a portion of the page that experienced a...

Page 183: ...to OFF no report prints MCF Multi Loc SpeedAccess no 71 Set to ON single and multiple location transmission MCFs automatically print When set to OFF no report prints Image in MCF Speed Access no 72 Se...

Page 184: ...ort to confirm your entries Information in this report includes The Location ID of the One Touch keys and 2 and 3 digit Speed Dial codes you have selected Telephone numbers you have manually entered C...

Page 185: ...indicate the results of communications BUSY The other machine s line was busy or there was no answer CANCL A message was erased after being held in memory for 10 days COMP A multiple location transmi...

Page 186: ...a fax and it was unable to receive the entire message in memory S_JAM A document jam occurred in the sending fax machine STOP The Stop key was pressed ending the communication session Communication C...

Page 187: ...ath Replacing the Toner Cartridge Replacing the Image Drum Resetting the Image Drum Counter Cleaning the Scanner Path For the best possible scanning quality clean the paper lint and dust accumulated i...

Page 188: ...on the type of documents you usually receive or copy A toner cartridge will print about 2 500 pages letter size of standard business communications at a typical print coverage of 4 equivalent of CCIT...

Page 189: ...s CAUTION HOT This part is extremely hot do not touch it 1 Lift up on the document tray and swing it up and out of the way 2 Press the release buttons located on both sides of the copy stacker Lift up...

Page 190: ...refully lift the toner cartridge out of the image drum unit For disposal place it in the plastic bag you received with your new toner cartridge 5 Unwrap the new toner cartridge and gently shake it to...

Page 191: ...direction of the arrow until it stops 9 Use the cleaning wipe provided with your new toner cartridge Gently wipe back and forth across the full length of the LED array Use a clean section of the wipe...

Page 192: ...r more than 5 minutes Never expose the image drum unit to direct sunlight Always hold the image drum unit by the ends Never touch the surface of the green drum inside the image drum unit CAUTION When...

Page 193: ...e release buttons located on both sides of the copy stacker Lift up the stacker 4 Firmly lift up to disengage the drum cartridge with its toner cartridge then lift it out Wrap it in the packaging mate...

Page 194: ...ge See Maintenance Replacing the Toner Cartridge Resetting the Drum Counter Use this function to reset the drum counter when you replace the image drum and to clear the CHANGE DRUM message To reset th...

Page 195: ...ive send only or receive only For Line 1 you adjust the answering mode dial and incoming call options For Line 2 you adjust the Option Line Type Benefits of Dual Line A fax machine with dual line give...

Page 196: ...g mode dial and incoming call options For Line 2 you set the Option Line Type Set the Option Line Type before using the second line You control the use of the two lines of your Dual Line machine by th...

Page 197: ...ications Each line has its own TSI Refer to Setting Basic Features SettingYour Fax Machine s ID When working with a Dual Line fax machine remember that there is only one Sender ID not two You are send...

Page 198: ...uded If any items are missing contact Konica immediately Keep your packing materials and carton in case you need to ship or transport the unit 1 Fax Machine 2 Toner cartridge 3 Image drum inside machi...

Page 199: ...d Beeps The display usually shows the status of the first telephone line Press HELP to display the status of the second telephone line The end of a communication a fax is sent or received is indicated...

Page 200: ...o select the desired mode press Enter 4 Press Menu Exit to return to standby mode Setting Memory Transmissions to Use the Second Line You must set the Option Line Type for the Second Line before progr...

Page 201: ...5664 using a major credit card Check office supply catalogs or your local stationery store Most carry Konica brand supplies Important This machine will only operate using the consumables and options s...

Page 202: ...tray has a 500 sheet paper capacity With the second paper tray installed the machine has a 750 sheet paper capacity 250 sheet standard tray plus 500 sheet second tray When the main tray runs out of pa...

Page 203: ...herefore only one of the available memory options may be installed at one time You must have the 8 MB expansion card to utilize the 600 dpi TX feature 2 MB Capacity 160 pages of Option 2 MB memory 360...

Page 204: ...User s Manual 189...

Page 205: ...s on your printouts try printing a cleaning page before you replace the image drum Cleaning page process Removes residual impurities from printing surfaces Reduces problems such as repeating marks blo...

Page 206: ...y to feed the document the rest of the way through the feeder If this fails follow the instructions below 1 Turn off the power switch 2 Lift the document tray up and back on its hinges Open the contro...

Page 207: ...jams it may be due to the type of paper you are using For best results select a paper which has been developed specifically for photocopying or laser printing Be sure to fan the paper before loading i...

Page 208: ...cker until the cover of the image drum compartment is released and pops up Lift up and back revealing the image drum 4 Grasp the image drum and lift it out of the machine Set it aside on a clean dry s...

Page 209: ...Konica FAX 9930 194 5 Pull out any paper caught inside the machine 6 Pull out the paper tray 7 Remove any paper caught in the feeder and any damaged paper in the tray...

Page 210: ...ose the cover to the image drum compartment pushing down on it until both latches catch 12 Return the document tray to working position 13 Turn the power switch back on WARNING Never expose the image...

Page 211: ...s the time and the answering mode Answering modes options are FAX TEL PC T F orTAD The bottom line shows the amount of memory available Error Messages 14 14 FAX COVER OPEN Cover open The upper cover i...

Page 212: ...or A document to be faxed or scanned has not fed into the scanner properly Remove the document and reload it into the document tray 14 14 FAX CHANGE DRUM SOON Image drum alarm The image drum is nearin...

Page 213: ...d paper tray installed and the manual feed cover is moved the machine will display this message The manual feed tray door must remain open when a second paper tray is installed Make sure that the seco...

Page 214: ...s not clear the message turn off the machine and contact the nearest authorized Konica dealer for service INVALID DRUM CART REFER TO USER GUIDE This error will occur if an incorrect image drum cartrid...

Page 215: ...Print Scan Counters 1 Press Menu Exit to enter the menu 2 Press to selectCounter press Enter 3 Press or to select the counter you want Press Enter 4 Press Menu Exit to return to standby mode Resettin...

Page 216: ...before calling your dealer The display is blank Check the power cord to make sure that it is firmly plugged in and verify that the power switch is in the ON position Check your wall outlet to make sur...

Page 217: ...r telephone line not your external telephone or handset is connected to the LINE outlet on the back of your machine If you have an external telephone connected lift the handset and check for a dial to...

Page 218: ...ing the fax again and check to make sure you are dialing the correct telephone number You have to dial a prefix number to get an outside line or if you are dialing internationally you may need to ente...

Page 219: ...ived completely blank Make sure that you have loaded your document face down The image received on your machine was very poor Contact the person sending you the fax and ask them to change their Resolu...

Page 220: ...cartridge and gently shake it from side to side several times to redistribute toner Be careful Some toner may spill from the cartridge If this does not work you may need to replace your image drum ca...

Page 221: ...eived is wider or longer than the paper you have loaded into your paper tray your machine automatically reduces the length of the document to fit on your paper This type of problem could be communicat...

Page 222: ...IMAGE DRUM message If displayed replace the toner cartridge Your machine may be set toAnswering Mode Memory Reception Mode Change the Answering Mode to Auto Receive Mode FAX See Setting Basic Feature...

Page 223: ...hine 1 Remove the image drum unit with toner cartridge 2 Place the image drum unit with toner cartridge still installed into a polyethylene plastic bag black and store it in a cool place away from dir...

Page 224: ...tions are subject to change without notice For the latest product and technical support information visit the Konica Web site http www Konicabt com Dialing One Touch 80 Auto Dials 150 Groups 20 up to...

Page 225: ...odem Speed Maximum 33 6 Kbps Transmission Speed 2 5 seconds per page ITU T Test Chart 1 Print Speed Maximum 10 pages per minute Print Resolution 600 dpi Communication Method Half duplex Coding Scheme...

Page 226: ...eature Capacity All page numbers given are APPROXIMATES Your results may vary depending on the nature of your pages 2 MB Capacity 160 pages of Option 2 MB memory 360 pages of Standard 4 MB memory 520...

Page 227: ...t 2 500 pages letter size of standard business communications at a typical print coverage of 4 equivalent of CCITT No 1 test chart The first toner cartridge installed in a new image drum unit will hav...

Page 228: ...sheets maximum 16 to 24 lb 60 to 91 g m2 Manual Feeder Single Sheet Letter legal 13 inch legal 14 inch Executive A4 A5 A6 JIS B5 16 to 32 lb 60 to 121 g m2 Envelopes Monarch COM 10 DL C5 COM 9 You mu...

Page 229: ...Ready Energy Saving Standby Warmup Time From Standby 30 seconds Environmental Temperature Operating 50 to 90 degrees Fahrenheit 10 to 32 degrees Celsius Storage 14 to 110 degrees Fahrenheit 10 to 43 d...

Page 230: ...top Key 23 Alphanumeric Caps Key 25 Programming the Keys 24 Telephone Directory 12 ALT Speed Dial Number 66 Alternate Number 12 24 Answering Machine and Telephone Install 38 Installation 38 Remote Rec...

Page 231: ...09 Faxes Polled into Memory 146 Messages Stored in Memory 90 Stop Key 23 Capitalization Caps Key 25 Chain Dial 25 74 Creating a Chain Dial Number 74 Dialing a Chain Dial Number 74 Number 25 Plus Key 2...

Page 232: ...Yield 173 212 Continuous Tone 58 184 Contrast Resolution Key 21 Set while Loading Documents 79 Control Access to Your Machine 5 Control Panel 12 15 19 Alarm Indicator 20 Enter Key 21 No response when...

Page 233: ...ng the Number 61 Entering the Number 61 Dial Pulse DP 55 Dial Tone Detection 54 Hook Key 22 Dialing Characteristics Space Key 25 Echo Protection 67 Enter Number before Loading Document 93 Long Numbers...

Page 234: ...ngy First Aid ii End of Session Tone 26 English Change the Language 59 Enter Key 21 Envelopes 213 Straight Cut Flap 213 Environmental Specifications 214 Humidity 214 Temperature 214 Error Err Report M...

Page 235: ...n 99 Deleting 102 Dialing 12 Directory 165 Finding by Name 103 Group Directory Report 103 Names Speed Dial Search Key 22 Numeric Keypad 22 Sending a fax 103 Specifications 100 Speed Dial Search 104 vs...

Page 236: ...ved image very poor 204 Vertical Streaks 205 Image Drum 18 Exposure to Light 29 Protective Sheet 33 Replacement 177 Resetting the Drum Counter 179 200 Yield 177 Incoming Call Parameter Settings 53 Cal...

Page 237: ...9 Setting the Resolution 79 Type of Original 79 LOC Speed Dial Number 66 Location Name ID Entering Spaces 25 Entering Symbols 21 Find 22 Loudness Adjusting the Buzzer 59 Adjusting the Volume 59 Lowerc...

Page 238: ...paper reception 13 Specifications 211 and 600 dpi TX 211 Installation Limitations 211 Optional 211 Standard 211 Menu Help Key 42 Menu Exit Key Location 21 Navigating 41 Primary Functions 41 Setting th...

Page 239: ...Latch 23 Number of 209 Programming 24 Searching 24 Second Panel 26 Sending a Fax 80 Speed Dial Search Key 22 Operation and Maintenance Safety 29 Operation Functions 150 Changing 149 CNG Count 154 Dist...

Page 240: ...r Reduction 39 Length Adjustment Guide 39 Loading Documents 78 Loading into the Paper Tray 39 Manual Feed 96 No Paper Reception 87 Paper Indicator 16 Paper Size Setting 60 Print Side 39 REPLACE PAPER...

Page 241: ...Failures 83 Power Outage Battery Backup 12 Power Outage Report 83 169 Power Save Mode 22 Power Switch 15 Primary Number 24 Print Cleaning Page 190 Confidential Faxes 122 Face Up or Face Down Copy Out...

Page 242: ...ine ID 49 Setting the Answering Mode 50 Shift Down Key 20 Shift Left Key 20 Shift Right Key 20 Shift Up Key 20 Space Key 25 Special character keys 25 Speed Dial Numbers 62 66 68 Collect Information 66...

Page 243: ...Numbers 129 Relay Initiating Station 127 Using Your Machine as a 128 Relay Key Station Hub 127 129 Printing the Relay Fax 136 Requirements 133 Using Your Machine as a 133 Relay Password 129 RELOAD DOC...

Page 244: ...m Handling 29 Installation 28 Operation and Maintenance 29 Toner Handling 29 if swallowed 30 in the eyes 30 Inhaled Toner 30 Saving Money 4 Control Access to Your Machine 5 Passwords 5 Restrict Phone...

Page 245: ...xternal Telephone 81 Using the Numeric Keypad 81 Using the Search Function 81 Service Function Settings 159 MYD DMY 159 Time Date Print 159 TSI Print 159 Settings Selecting 40 Shift Keys Down 20 Left...

Page 246: ...k 82 Chain Dialing 74 Creating a Chain Dial Number 74 Dialing a Chain Dial Number 74 Plus Key 25 Clearing 73 Communication Speed 67 Dialing 12 Echo Protection 67 Group 65 104 Keys don t work 204 Name...

Page 247: ...Poor Conditions ECM Function 152 TEL Jack 1 17 TEL Jack 2 17 Variations by Country 56 Telephone Number Alternate Number 24 66 Deleting Characters 24 Dial Prefix 56 Dial Settings 53 Forwarding Mode FW...

Page 248: ...play Messages 84 Dual Access 93 Fax forwarding 13 Functions 12 Options 46 Priority Transmission 114 Speed 210 Start Copy Key 22 Stop Key 23 Stopping 86 Transmission TX Mode Default 150 Transmission Ra...

Page 249: ...234 V Ventilation Installing the Machine 30 Voice Request Machine disconnects before it answers 205 Volume Buzzer Adjustments 59 Speaker Adjustments 59 W Warranty LED Printhead Location Location 18 Wi...

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