A-61550 May 2007
145
Problem solving
Use the chart below as a guide to check possible solutions to problems
you may encounter when using the
Kodak
i1400 Series Scanner.
Problem
Possible Solution
The scanner will not scan/
feed documents
Make sure that:
• the power cord is plugged in and the power is on.
• the scanner cover is completely closed.
• the proper power-up sequence was followed, the scanner’s green light
is on, and the software has enabled scanning.
• documents are making contact with the feed module.
• the height of batched documents is less than 10.2 mm (0.4 in.) or
approximately 150 sheets of 60 g (16 lb.) paper.
• documents meet specifications for size, weight, and type, etc.
• for thicker documents, you lift the gap release lever during feeding.
• you check the feed module and separator module for signs of wear,
and replace these parts if necessary.
You can also power the scanner down and power up again.
Documents are jamming
Make sure that:
• the output tray and guides are adjusted for the length and width of
documents being scanned.
• all jammed documents have been removed from the paper
transport area.
• documents meet specifications for size, weight, and type, etc.
• all staples and paper clips have been removed from the documents.
• the separator module and feed module are clean and properly
installed.
• the drive rollers are clean.
• the imaging guides are clean.
“False” paper jams are occurring
• Make sure that the paper transport area is clean.
35.6 cm (14 in.) or longer documents
are not feeding or are jamming
Make sure that the input and output tray extenders are pulled out to
provide support for long documents.
Image quality is poor or has decreased Make sure that the scanner is clean. Refer to Chapter 5,
Maintenance
.
The lamps shut off too soon
The lamps in the i1400 Series Scanners will turn off after 15 minutes of
no scanner activity. If the lamps are off, but the scanner has not yet gone
into the Energy Star mode (default 15 minutes), there will be a delay of
about 10 seconds for the lamps to warm up again.
If you set the Energy Star timeout to a new value greater than 15
minutes, you must scan at least one document for that setting to be
enabled. After this setting has been enabled, it will be enforced until a
new setting is selected or the scanner is powered off and back on.
