T
roub
leshoot
ing
10
10-7
EX files cannot be accessed
using the software. They can,
however, be viewed on the
camera.
A previous file with
the same name was
not fully processed.
Therefore, an EX
prefix is placed on the
previous file and the
new file has the
standard P prefix. The
card may have been
removed too soon.
Transfer the unaffected
files to the computer
and perform a
Scandisk, Defrag, and
reformat using the
PCMCIA or
CompactFlash card
reader.
Picture is too dark.
Flash is not on or did
not go off.
Turn on the flash. See
“Flash” on page 2-4.
The subject is too far
away for the flash to
have an effect.
Move so there is no
more than 3 m
(10 ft) between the
camera and the subject.
The subject is in front
of a bright light.
Change your position
so the light is not
behind the subject.
Picture is too light.
The flash is not
needed.
Change to automatic
flash. See “Flash” on
page 2-4.
The subject is too
close when the flash
was used.
Move so there is at
least 0.5 m (1.6 ft)
between the camera
and the subject.
The light sensor is
covered.
Hold the camera so
your hands or other
objects do not cover the
light sensor.
Stored pictures are damaged.
The memory card was
removed when the
Ready light was
blinking.
Make sure the Ready
light is not blinking
before removing the
memory card.
Troubleshooting
Problem
Cause
Solution
