Troubleshooting
12-12
July 1998
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3.
The appropriate printer must be selected for the export module. You
can do this by opening the Export Module dialog box and checking
the printer that is displayed in the Printer group box. If the correct
printer is not displayed, click on
Select;
and use the dialog box
options that appear to select the appropriate printer from the dialog
box.
Refer to the userÕs guide for the export module for more information.
4.
Does the printerÕs name appear as a selection in the select window?
If not, make sure that the printer has been on for at least 3 minutes.
12.8
TCP/IP Installations
1.
Check initial steps listed in this troubleshooting section to verify
printer and parameters and connectivity.
In the examples below, 8650 PS printer is the host name for the Network
Interface Card, and the host software is loaded in the directory /usr/local/
kodak.
The printer appears to be ready, but you cannot print
Check the /etc/hosts Þle and see whether the IP address is set correctly.
If the system uses Yellow Pages or NIS, use the following command to view
the hosts database:
ypcat hosts
Use the following command to view the IP address for the host 8650 PS
printer:
ypmatch DS 8650 hosts
If the following message appears, your system does not use NIS:
canÕt bind....
If the system uses NIS and you have changed the /etc/hosts or /etc/ethers
Þle, update the database by entering the command:
cd /var/yp; make
This updates the databases for both the YP server and the clients.
The IP address is correct, but you cannot print.
Enter the ping command and the host name:
ping -s
<printername>
