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Troubleshooting

July 1998

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12 Troubleshooting

For easier referencing, troubleshooting steps are consistent with the
following ÒNIC and Printer Installation/ConÞguration OverviewÓ steps outlined
in theÓNIC Intro/OverviewÓ chapter :

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Step 1: Assess your Network/Printing Environment.

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Step 2: Gather Necessary Components.

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Step 3: Install the NIC Hardware, if necessary.

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Step 4: ConÞgure the NIC, if necessary.

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Step 5: ConÞgure print servers, if necessary.

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Step 6: ConÞgure the printer on user workstations.

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Step 7: Printing:

A troubleshooting ßowchart is provided with steps consistent with the
ßowcharts in the ÒIntroductionÓ chapter and ÒQuick Reference GuideÓthe
with references to further information. Also, step details are provided after
the ßowchart.

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Summary of Contents for 3H0610

Page 1: ...S 8600 8600 PS Color Printer KODAK DIGITAL SCIENCETM 8650 8650 PS Color Printer KODAK PROFESSIONAL 8657 Color Printer KODAK DIGITAL SCIENCETM Desktop Color Proofer 9000 KODAK DIGITAL SCIENCETM DCP 9300 Proofer Part No 3H0610 NIC front cover Page 1 Wednesday July 15 1998 2 30 PM ...

Page 2: ... 9 NIC and Printer Installation Configuration Overview 1 5 2 NIC Installation and VeriÞcation 2 1 2 1 Equipment Requirements 2 1 2 2 Preparing the Kodak 8400 86xx series Printers 2 1 2 3 Preparing the Kodak DCP 9000 and 9300 Proofers 2 3 2 4 Installing or Removing the NIC 2 4 2 5 Printing a NIC Configuration Test Page 2 5 2 6 NIC Faceplate 2 7 2 7 Operation Mode Switches 2 7 2 8 Configuring the Ne...

Page 3: ... NIC Manager Application 3 20 3 6 NIC Manager Configuration Menus 3 21 3 6 1 TCP IP Configuration 3 22 3 6 2 Novell Configuration 3 23 3 7 General Configuration 3 24 3 7 1 Ethertalk Configuration 3 25 3 7 2 SMB Configuration 3 26 3 7 3 NetBIOS Configuration 3 26 3 7 4 Status Menu 3 27 3 7 5 Help Menu 3 27 3 8 FastManage Ping Application 3 27 3 9 FastManage BOOTP Application 3 29 3 10 NetBeui Brows...

Page 4: ...uring in a Mixed Bindery and NDS Environment 4 7 4 5 Novell NetWare AppleTalk 4 9 4 5 1 Configuring Novell NetWare 3 x for AppleTalk 4 9 4 5 2 Configuring Novell NetWare 4 x for AppleTalk 4 10 4 6 Troubleshooting Netware 4 11 4 6 1 NIC Console Messages 4 12 5 Windows for WorkGroups 3 x 5 1 5 1 Configure the NIC 5 1 5 2 Configure the Workstation for Printing 5 1 6 Windows 95 6 1 6 1 Configure the N...

Page 5: ...indows NT 4 0 Workstation Servers 8 1 8 1 Configure the NIC 8 1 8 2 Configure Print Servers 8 1 8 2 1 Network Service and Protocol Installation 8 2 8 2 2 Windows NT Server Queues 8 2 8 3 Configuring your Workstation for Printing 8 2 8 4 Printer NIC selection and printer setup using Win 95 NT Network Neighborhood 8 3 8 5 Adding a Printer to Your System using ÒAdd PrinterÓ 8 3 8 5 1 Printing Via TCP...

Page 6: ...Machines 10 5 10 4 1 Manual NIC Installation for System V Machines 10 5 10 5 Printcap File Parameters 10 7 10 5 1 TFTP Support for the printer NIC 10 8 11 Printing 11 1 11 1 PostScript and Raster Modes 11 1 11 1 1 PostScript Drivers 11 1 11 1 2 Raster Drivers 11 1 11 1 3 Language Efficiency vs Network and Printer Performance 11 1 11 1 4 Non Kodak Printer Software 11 1 11 2 Changing between PostScr...

Page 7: ...leTalk Installations 12 11 12 7 1 PostScript mode 12 11 12 8 TCP IP Installations 12 12 Appendix A NIC Telnet A 1 A 1 NIC Telnet Mode A 1 A 2 NIC Telnet Session A 1 A 3 Telnet Diagnostic and Configuration Commands A 2 A 4 Sample Telnet Session depicting Monitor options A 2 A 4 1 CÑConfigure Console for status monitoring A 2 A 4 2 DÑDisplay summary configuration parameters A 2 A 4 3 FÑFlash firmwar...

Page 8: ...d Procedure C 1 C 2 1 Downloading the Flash Image C 1 C 2 2 Recovering from a Failed Download C 2 C 2 3 Restoring the Alternate Bank Image C 2 C 2 4 Completing the Download C 3 C 2 5 Flash Download Commands C 3 C 3 Resetting the NIC to Factory Defaults C 4 Appendix D NIC SpeciÞcations D 1 D 1 RJ 45 Connector D 1 D 2 Climate Storage Temperature D 2 D 3 Electrical UTP Interface D 2 D 4 Regulatory Ap...

Page 9: ...rinters and proofers Kodak XLS 8400 PS color printer Kodak XLS 8600 8600 PS color printer Kodak Professional 8657 color printer Kodak Digital ScienceTM 8650 8650 PS color printer Kodak Digital ScienceTM desktop color proofer 9000 Kodak Digital ScienceTM DCP 9000 proofer This NIC cannot be used with the Kodak Professional 8670 PS printer 1 2 Using this Guide This guide is intended for system admini...

Page 10: ...troduction and ConÞguration Overview Provides overviews of the Kodak 10 100 NIC used with Kodak Printers and Proofers Also provides an overview of NIC and printer installation and conÞguration procedures Chapter 2 NIC Hardware Installation Has instructions for installing the Kodak 10 100 NIC hardware in Kodak printers and proofers Also provides initial powerup details for verifying proper installa...

Page 11: ... in your printer it may also be separately purchased as an option to support network printing If the NIC was pre installed the following items should be included with the printer software and documentation packages 10 100 Network Interface Card UserÕs Guide this manual 1 diskette ConÞguration Utilities for DOS Windows 1 diskette ConÞguration Utilities for Macintosh 1 diskette ConÞguration Utilitie...

Page 12: ...tware NDS IBM OS 2 MS DOS Windows 3 x Windows 95 Windows NT 3 51 Windows NT 4 0 Macintosh and Unix environments In general any system that supports the NIC protocols should be able to use this NIC to print to Kodak printers 1 6 1 Hardware Features NIC motherboard with Ethernet controller and custom shared DMA interface to Kodak printer The NIC connects directly to Ethernet networks via an RJ 45 co...

Page 13: ...des inter connectivity and conÞguration of hubs switches subnets routers etc and will vary for speciÞc environments A color capable printer accepting large print jobs 1 to 100 Mbytes may be a critical factor in environments where network utilization optimization is critical A Kodak printer with a Kodak 10 100 NIC operating in a 100 Mbit environment may drastically improve your networkÕs performanc...

Page 14: ...IP minimally requires an IP Address The quickest method when IP 0 0 0 0 is to use ÒarpÓ and ÒtelnetÓ commands 1 Set NIC mode switches in Telnet mode D1 up D2 down and power cycle printer 2 Use arp s IP Address NIC Ethernet Address 3 Use telnet IP Address 2002 5 Follow Telnet Ethernet TCP IP Set IP menus to set IP address and then Reset the NIC 6 Power cycle the printer Use Server Print Queues Step...

Page 15: ...eed of your network Networking components Networking components cables converters hubs etc are not included with the NIC You must purchase interconnecting networking components needed to support a speciÞc environment separately If a BNC 10Base2 connection is required purchase a BNC RJ45 transceiver or hub from your local dealer or distributor If a direct RJ45 10 100BaseT connection from a single c...

Page 16: ...cal server for quick access by those who are responsible for setting up their individual workstations Note If you have problems related to printer or NIC software check the Kodak Web site www kodak com to verify that you have the latest version Download the latest version if necessary Step 3 Install the NIC hardware if necessary Install the NIC in the Kodak printer if necessary Refer to the NIC Ha...

Page 17: ...IMPORTANT This 10 100 NIC is configurable ONLY by using remote configuration utilities listed above Use of the front control panel and corresponding test page is not pertinent to this NIC Step 5 ConÞgure the print servers if necessary Determine whether server print queues will be used and conÞgure the appropriate servers Chapter 4 describes how to conÞgure Novell servers Procedures for conÞguring ...

Page 18: ...k develops printer speciÞc drivers and export modules for Macintosh and most PC platforms Drivers for other platforms that is Unix may be available through alternate vendors who support Kodak printers Refer to Appendix E if necessary If a Kodak driver is not available for a particular platform you can use a generic PostScript driver however it may not support all printer features Step 7 Printing R...

Page 19: ...n For a fee you may have a Kodak service representative install the NIC in the printer This fee covers hardware installation only Network setup tasks are still your responsibility If you install the NIC yourself you are responsible for any damage that occurs during installation 2 1 Equipment Requirements When installing a new NIC or replacing a NIC you need a Phillips head or Torque head T15 screw...

Page 20: ...on the back of the printer CAUTION Wear the antistatic strap when you open the back of the printer remove the NIC from the antistatic bag and install the NIC This helps prevent static discharge damage to the printer and the NIC 3 Remove the three screws that hold the NIC slot cover or existing NIC in place and set the slot cover aside Also remove the five screws on the back of the printer ...

Page 21: ...I O N 4 Grasp the two black handles on the metal plate Slowly pull the drawer out about six inches The printer is ready Continue to Section 2 4 Installing the Network Interface Card 2 3 Preparing the Kodak DCP 9000 and 9300 Proofers 1 Turn off and unplug the proofer A ...

Page 22: ...to the proofer and the NIC 3 Remove the three screws that hold the NIC in place Also remove the four screws two on each side on the back of the proofer holding the electronics drawer with cable connectors in place 4 Grasp the black handle on the metal plate Slowly pull the drawer out about six inches The proofer is ready Continue to Section 2 4 2 4 Installing or Removing the NIC Do as follows to i...

Page 23: ...plate to the printer proofer back plate by replacing the three screws you removed 5 Grasp the handles on the back of the printer and slide the back of the printer in 6 Replace any back panel screws that you removed 7 Attach the Ethernet cable to the network cable receptacle on the NIC 8 Plug in the power cord 2 5 Printing a NIC Configuration Test Page Note Make sure that the Ethernet cable is conn...

Page 24: ... detects traffic on the network If the LEDs do not behave as described above refer to page 12 3 There is also the possibility that the NIC may be defective 5 Check the NIC Configuration test print Keep it to refer to when configuring NIC network related parameters 6 If you have taken the default settings and will not be using TCP IP the installation is complete Proceed to the chapter that describe...

Page 25: ...k Broadcasts The NIC uses its Ethernet address to advertise itself on Macintosh via Appletalk and on Windows via NetBeui as KDxxxxxx where xxxxxx are the last six digits of the address For example a NIC with the address 0040C81234AB would advertise itself as KD1234AB throughout 2 7 Operation Mode Switches Refer to the following table to select a NIC operating mode Selecting a NIC Operating Mode D1...

Page 26: ...ss to the NIC Ethernet address using Arp Note You can use Arp only if the computer supports TCP IP and the existing IP address is 0 0 0 0 If an IP address already exists change it using a NIC configuration utility Use the syntax your system requires for mapping an IP address to the hardware address If needed obtain the syntax using your system help EXAMPLE for MS DOS when the hardware address 0040...

Page 27: ...P IP address save it using the NIC Reset command and then power cycle the printer If needed see the platform specific chapters for details on configuring NIC network related parameters from that platform Next you need to configure the computers for printing Refer to the platform specific chapters for details ...

Page 28: ... an initial check that the NIC is functioning on your network You must still use conÞguration utilities to conÞgure non default network parameters If you are comfortable with NIC conÞguration defaults then you could select the ÒKDxxxxxxÓ printer NIC Windows will prompt you to install a print driver if necessary After installing an appropriate printer driver you will be able to select the printer w...

Page 29: ...atible TCP IP stacks that is PC TCP Chameleon or LAN Workplace FastManage will co exist with these packages FastManage runs on top of public domain packet drivers as well as ODI drivers 3 1 2 Software Requirements IP ConÞguration Packet or ODI Driver must be loaded for the PC network interface For ODI Drivers add the following line to the net cfg Þle Frame Ethernet_II IPX ConÞgurations Novell 4 1 ...

Page 30: ...K directory The FASTMAN directory contains the Kodak FastManage Utility Setup Þles that are used when running setup exe The DOS directory contains the PrintMon and NBMon utilities that are used to detect and conÞgure the NIC in a DOS environment 3 2 1 Setting up the FastManage Utilities To set up the FastManage utilities run setup exe in the FASTMAN directory then follow the on screen prompts We r...

Page 31: ...colsÑIP IPX and or NetBIOSÑto search for the Kodak NIC Then click Next If multiple protocols are selected simultaneously the same NIC will appear multiple times displaying a name or address that is pertinent to each protocol that discovers the NIC In an environment with many Kodak printers with this 10 100 NIC multiple displays of the same NIC could lead to confusion Recommendation Select only 1 p...

Page 32: ...ows drivers for Novell already be installed If you selected IP continue to the next step Otherwise jump to step 7 6 If you selected IP Specify the local workstationÕs IP address and subnet mask Then click Next Note The Gateway parameter is optional The NIC IP address can be established after these utilities are installed ...

Page 33: ...ons window 7 Choose the location in which to install the FastManage application the default location is FM then click Next A progress bar shows the progress of the installation process 8 When prompted for a menu item for FastManage in NWADMIN utility answer Yes or No If you say Yes a snap fp dll Þle is copied to the Windows directory and the nwadmin ini Þle is updated IMPORTANT The NWADMIN utility...

Page 34: ...ble and sends an SNMP query to each Pings a local broadcast address to detect all devices Detects the current subnet devices using the subnet mask and the IP address of the device Through SNMP traps FastManage sends a power on trap at powerup if they are conÞgured with a manager address Discovery options are conÞgurable and are stored in the issnmp ini Þle Discovery uses the thumbnail icon to iden...

Page 35: ...ontains a TFTP client You can select a device and download ßash image to upgrade the device to a different Þrmware level Note Kodak printers with a Kodak10 MBit NIC do not appear in Discovery ConÞguration utilities provided for this Kodak10 100 NIC are not applicable to the Kodak10 MBit NIC 3 4 1 Opening the Discovery Application After FastManage installation is complete the Kodak FastManage windo...

Page 36: ...ne protocol that is prevalent on your network to discover the NIC If the Kodak NIC does not appear in ÒDiscovery Ó use the ÒParameters DiscoveryÓ pulldown menu to de select that protocol and select a different protocol Note You may need to use Discovery ÒOptions Discover HostsÓ from the pulldown menu if your Kodak printers do not appear in the Discovery window at Þrst Click once on a ÒKodak Printe...

Page 37: ...he Discovery map the following icon represents Kodak printers or proofers with the 10 100 NIC The name or address of a discovered device is displayed below the device These names are based on certain criteria For example KdxxxxxxÑThis device was discovered by the IPX protocol where xxxxxx are the last six digits of the Ethernet address For example a device with an Ethernet address of Ò0040C00702CA...

Page 38: ... use the Node Address icon See section 3 5 2 If the Kodak Printer NIC shows up as a device on the network you can double click on the device and the Kodak NIC Manager utility will start up automatically Proceed to Section 3 6 Kodak NIC Manager for additional instructions for conÞguring the NIC If the Kodak Printer NIC does not show up as a device on the network try using a different protocol If af...

Page 39: ...the Node Address icon Þfth from left To change back to the name click the Node Address icon again 3 4 3 3 Using the Ping Manager 1 Click the Ping icon Þfth from the right A Ping Manager window appears 2 Click once on an IP address 3 Click the Ping button The host that was contacted responds in the Report box 3 4 3 4 Downloading Firmware Upgrade Files TCP IP Only 1 Click the TFTP icon fourth from r...

Page 40: ...ote We recommend that only one NIC be upgraded at a time since mis synchronization of multiple downloads might result in corruption of NIC Þrmware and the necessity to recover Refer to Appendix C for Þrmware upgrading and recover procedures 3 4 3 5 Changing the Host Name for the Devices 1 Click the Node Properties icon second from right A Node Properties window appears 2 Click on the desired node ...

Page 41: ...tersÓ menu appears 3 4 4 1 Display Fields Show Node Name Displays hostnames for the devices discovered Show Node Address Displays IP and IPX addresses for the devices discovered 3 4 4 2 Automatic Operations Fields Load Saved Maps Loads the saved map when starting Discovery Application Save Maps On Exit Saves the map when Discovery Application is exited Save Options On Exit Save the options when yo...

Page 42: ...fault is 2 attempts Wait This parameter signiÞes the amount of time ÒDiscoveryÓ waits for a reply from a node Default is 1 sec 3 4 4 4 Files Fields Default Map File Enter the name of the default map Þle Map File Path Enter the path for map Þles Hosts File Path Enter the path for hosts Þle default is fm Bootptab File Path Enter the path for bootptab Þle default is fm Allow To Edit Hosts File If sel...

Page 43: ...ou will not be able to select a protocol using this menu To recover from this situation edit the issnmp ini Þle and replace ÒNOÓ with ÒYESÓ in one of the protocol statements i e ÒIP NOÓ ÒIPX NOÓ and ÒNETBIOS NOÓ 3 4 4 6 IP Parameters Use DNS Use ÒDomain Naming SevicesÓ to reference nodes Poll IP Range Traverses through the IP address range for that subnet discovers each host through SNMP and displ...

Page 44: ... and Þnd all devices that respond 3 4 4 9 General Discovery Options Poll ÒHostsÓ List Poll a local hosts list address names of devices Poll Map List Discovers each host in Map 1 through SNMP Find Only Kodak Devices If this checkbox is selected Discovery Þnds and displays only Kodak devices 3 4 5 Application Launch Parameters When a device is discovered you can launch a thumbnail to view a full scr...

Page 45: ...Line Paras line enter the name of the application to launch 3 Click Add when Þnished You can now launch the SNMP device 3 4 6 Mib2 System Parameters The Mib2 system parameter allows you identify a workstation If the NIC has a Telnet password enabled you cannot manage the device with the FastManage software To conÞgure Mib2 system preferences select Mib2 System Parameters from the Parameters menu A...

Page 46: ...public and Set Community is set to private The parameters ÒDescription Ó ÒName Ó ÒLocation Ó and ÒContactÓ are information that will be returned by the FastManage software in response to an SNMP query ÒEnable AgentÓ When checked the agent software is enabled The agent software is the portion of the software that responds to an SNMP query thus Þlling in the ÒDescription Ó ÒName Ó ÒLocation Ó and ÒC...

Page 47: ... FastManage installation is complete a Kodak FastManage window should appear shown below If the window does not appear locate the NIC Manager from the Windows NT Program Manager 1 Double click on the Kodak NIC Manager icon 2 When prompted for an ÒIP Address Alias Ó ÒIPX Address Name Ó or a ÒNetBIOS Name Ó enter the device name or address as it appears on the network Note If needed Þnd the name on ...

Page 48: ... A box outlining the hot spot appears Hot spots are as follows Traps lists hardware or software problems affecting the device If there are no problems a message to that effect appears Uptime shows how long the device has been running Reset asks you if you want to reset the NIC Select Yes to continue No to stop Kodak 10 100 NIC displays NIC information You can change the Name Location and Contact P...

Page 49: ...ility Subnet Mask Sets the subnet mask address for the device Gateway Address Sets up the address of the router that routes IP packets across subnets Enable RARP When enabled the device will try to obtain its IP address using RARP at power up Enable BOOTP When enabled the device tries to obtain its IP address using BOOTP at power up IP Traps Enable IP Traps When enabled sends ÒtrapsÓ problems to a...

Page 50: ...n You make a series of choices to conÞgure the Kodak NIC for a Novell network From Novell ConÞg selections include IPX ConÞguration IPX SAP Name Changes the name used by the device in service messages on the IPX network This name appears in Map 1 of the Discovery Application node IPX SAP Interval ConÞguring the SAP internal of the device valid numbers are from 1 to 6 IPX Traps Enable IPX Traps Sam...

Page 51: ... Print Server ConÞguration Queue Scan Rate Sets the rate times per second that the printer NIC scans the Novell queue for print jobs Frame Type Selects NetWareÕs frame type ConÞguration Server Server where the bindery conÞguration Þle for the printer resides NotiÞcation When enabled lets the printer send status to users on the notify list 3 7 General ConÞguration Choices you can make to conÞgure F...

Page 52: ...ake to conÞgure the printer NIC for an Ethertalk network are shown below Ethertalk ConÞg selections include General ConÞg Zone Name Logical group where FastManage exists Enable Ethertalk Enables disables the Ethertalk protocol Ethertalk Phase Sets the compatibility level of the Appletalk network system Phase II by default Printer Setup ÓPrinter1Ó is the default printer port and cannot be modiÞed ...

Page 53: ...les HP DLC protocol SMB Enabled Enables disables SMB protocol SMB Names Sets the SMB workgroup and unique identiÞcation SMB Share Name Sets the aliases of the printer port Parameters for the SMB share name window include SMB share name SMB description Type index Number 3 7 3 NetBIOS Configuration NetBIOS ConÞg NetBIOS Names Select the NetBIOS Names option to display the NetBIOS Group and NetBIOS U...

Page 54: ...About Kodak NIC Manager Ó Using Help A standard Windows help Þle appears About Kodak NIC Manager Displays information on the current FastManage being used including Firmware version Type of Printer NIC being managed Address Name of Printer NIC Set community string 3 8 FastManage Ping Application Use the Ping utility to verify that a printer NIC with an established IP address is functional on the n...

Page 55: ...click on the Kodak FastManage icon from the Program Manager 1 From the Kodak FastManage window double click on the Ping Application icon 2 To Ping a known IP address select the Ping pull down window A Perform Ping Operation window appears 3 Enter the IP address and click on the Ping button The response appears below the Ping button 4 From the Settings menu select View The Update Settings window ap...

Page 56: ...m the BOOTP server The BOOTP server looks for the appropriate entry containing the IP and device addresses The BOOTP application is pertinent only if TCP IP is the only protocol selected and your NIC does not yet have an IP address conÞgured and stored in its memory After FastManage installation is complete the Kodak FastManage window appears If the window does not appear double click on the Kodak...

Page 57: ... not click Browse to Þnd it Note The Bootptab Þle is usually located in the fm directory 3 Click Ok The BootP Server window appears 4 Click Add Entry to Bootptab File from the File menu to add an entry to the Bootptab Þle 5 To add a node with an Ethernet address of Ò0040C8 1234ABÓ and an IP address of Ò199 86 12 1 Ó enter 00 40 C8 12 34 AB in the Hardware Address box and 199 86 12 1 in the IP Addr...

Page 58: ...group for example ÒMyCompanyÓ and the printer NIC is installed on the network The NIC will come up and advertise itself in the default workgroup called workgroup A user who browses the network using Net View or Network Neighborhood applications will not see the printer NIC or even see a workgroup called workgroup because there is not at least one workstation in the workgroup with the printer NIC T...

Page 59: ...an alternate stack to send the packet This problem shows up sometimes in systems that have multiple NICs or multiple protocols loaded If a d1 switch was used with the showprn exe tool use it on the NBMON command line If the IPX protocol is loaded and running on a system running Windows 95 the check box for Send NetBIOS over IPX should not be checked Send NetBIOS over IPX is located in the Control ...

Page 60: ... ini Þle Unable to start the FastManage application A message such as ÒUnable to start protocol stackÓ displays Restart Windows Applications start but do not display connected ports or SNMP statistics Restart Windows Verify Þrmware agent is compatible with FastManage Can not start applications and the message ÒIP_STACK section issnmp ini Þle needs IPADDR setÓ appears Reinstall FastManage with IP a...

Page 61: ...PAPI DLL File NPAPI DLL could not be found Put the Þle NPAPI DLL in the path Unable to load NPSNMP DLL File NPSNMP DLL could not be found Put the Þle NPSNMP DLL in the path Set NetBeui as a default using the Network Control Panel WINSNMP Error ld sending s packet Appears when the manager is not able to send a WINSNMP packet Sometimes occurs due to an SNMP agent in the device that crashed Use the P...

Page 62: ...ng message may appear while you are using the Ping Application Discovery Application Messages Message Solution IP IPX and NetBIOS Discovery are disabled For Discovery to work at least one of them should be enabled Please update SNMP section IP IPX entries of issnmp ini Þle Discovery will exit now Valid Values are IP YES or IP NO IPX YES or IPX NO and NetBIOS Yes or NetBIOS No Unable to open Þle bi...

Page 63: ...n to enabled IP Error to read packet A bad BOOTP packet is received Retry If the problem persists reset the device The address should contain only HEX digits i e 0 9 and A F a f Validation for Macintosh address Enter a valid Macintosh address Hardware address is not speciÞed So this entry cannot be saved Appears during the operation ÒAdd entry to Bootptab ÞleÓ Enter the Host name address in the us...

Page 64: ...on using NetWareÕs client utilities refer to the NetWare documentation 4 2 ConÞguring in a Bindery Environment The Kodak printer NIC can be conÞgured to service up to 16 print queues on 16 different bindery style NetWare servers NetWare 2 x 3 x 4 x If you are not using NetWare Directory Services NDS disable it 4 2 1 Configuring using PCONSOLE Refer to the NetWare documentation for information on u...

Page 65: ...Object for the NIC The name must have eight characters Begin with ÒKDÓ and end with the last six digits of the hardware address found on the NIC faceplate or NIC conÞguration test page For example if the hardware address of a printer is Ò0040C81234AB Ó create a print server named KD1234AB Note The print server name is not case sensitive 5 After creating the print server object select New Printer a...

Page 66: ...nd return to ÒREADYÓ without generating a print 4 3 2 Configuring the NIC for NDS ConÞgure a DS Tree Name and DS Context Name on the NIC You can also use FastManage to conÞgure these two parameters 4 3 3 Additional Queues The print server contains the name of a printer to service The printer contains a list of print queues belonging to it To add queues to the print server service 1 Choose Printers...

Page 67: ... be created 3 Under the Object pull down window click Create The New Object window appears 4 Select print server and click OK The Create Print Server window appears 5 Type the printer name The name must have eight characters must start with KD and end with the last six digits of the hardware address This number can be found on the NIC faceplate 6 Click Create 4 3 4 1 Creating a New Printer 1 Under...

Page 68: ...he Select Object window highlight the Directory Context where the print queue will be held and click OK The Create Print Queue window appears with the selected object Þlled in the Print Queue Volume box 5 Type the Print Queue Name and click Create The queue name should have fewer than 256 characters including the context By default all queues are serviced by the printer attached to the NIC A new p...

Page 69: ... the Context Tree window double click the print server created 2 Click Assignments in the following window 3 In the next window click Add 4 Highlight the printer created and click OK The server queue is now connected to the Kodak printer Continue to Section 4 3 4 4 to assign a print queue to the print server ...

Page 70: ...is is correct The print queue is assigned Now you can use FastManage to set up a DS Tree Name and DS Context Name 4 4 ConÞguring in a Mixed Bindery and NDS Environment The Kodak printer NIC can operate in a mixed Bindery NDS environment Adhere to the following restrictions The Kodak printer NIC can service up to 16 queues NDS and or Bindery on a total of 16 servers The Kodak printer NIC cannot ser...

Page 71: ... it was conÞgured locates the printer and queues that it should service Regarding manual conÞguration of print server queues and printers within PCONSOLE or NWadmin Bindery print servers are directly attached to bindery print queues NDS print servers are attached to a single printer which in turn is potentially attached to many print queues When conÞgured to service both Bindery and NDS queues the...

Page 72: ...re AppleTalk If AppleTalk Print Services ATPS for Novell is not already in use consult the Novell CD ROM on line documentation to set up and use ATPS To use ATPS for the Kodak printer an ATPS CFG Þle must be edited appropriately to deÞne an AppleTalk printer name and corresponding zone Note AppleTalk for Novell recognizes the printer only when it is in PostScript mode Raster mode cannot be accommo...

Page 73: ...o queue is stated a NetWare queue associated with the AppleTalk printer name NW_Kodak_Printer is created You can verify this using PCONSOLE To create a different queue name enter the following command Appletalk name Appletalk zone o queuename For example enter ÒKodak Printer KPrinter_ZoneÓ o KPrinter_q 3 Save the atps cfg Þle 4 Load atps s v Use the v verbose option to view the atps activity and t...

Page 74: ...the messages sent by the printer NIC Use the userlist command in NetWare 4 x this is nlist user to see whether an assigned user to the printer NIC has logged in Use PCONSOLE to force a conÞguration Þle server to direct the printer NIC to search for a speciÞc server Use a speciÞc frame type refer to FastManage File server displays an Incomplete Packet error message By default the printer NIC Þnds N...

Page 75: ...rver SERVER1 The printer NIC has read the conÞguration Þle and has attached to the queue that asked to be serviced No such object FAKEQ There is no queue named FAKEQ Verify it and the spelling of its queue name Failed to login to Þle server SERVER1 for server FAKEPS The printer NIC could not log in to a nonexistent Þle server The print server has not been created in PCONSOLE This error may also oc...

Page 76: ... 6 ConÞgure the printer on user workstations Step 7 Printing 5 1 ConÞgure the NIC If possible start with the default parameters TCP IP protocol is the only protocol that minimally requires conÞguration of an IP address if you need to conÞgure NIC network parameters in Windows environments refer to Chapter 3 FastManage or Appendix A Telnet 5 2 ConÞgure the Workstation for Printing You should verify...

Page 77: ...uble click on the Printer icon 3 Click on the Connect button 4 From the Connect window select an appropriate LPT port to use for the printer from the Ports menu The Kodak printer should appear in the Installed Printers menu within the Printer Control Panel if the PostScript driver was installed 5 Click on the Network icon 6 In the Network Printer Connections window click on Servers and select an a...

Page 78: ... printer on user workstations Step 7 Printing 6 1 ConÞgure the NIC If possible start with the default parameters TCP IP protocol is the only protocol that minimally requires conÞguration of an IP address Refer to FastManage Chapter 3 or Telnet Appendix A If you need to conÞgure NIC network parameters in Windows environments 6 2 ConÞgure the Workstation for Printing You should verify that this plat...

Page 79: ...ighborhood You can also add a printer using the Win 95 ÒAdd PrinterÓ utility 6 2 1 Printer NIC selection and printer setup using Win 95 NT Network Neighbor hood If you have network browsing capabilities and you select Workgroup you should be able to see the printer NIC advertising itself as KDxxxxxx where ÒxxxxxxÓ is consistent with the last six digits of the Ethernet address for the NIC 1 Open Ne...

Page 80: ...Windows 95 July 1998 6 3 W I N D O W S 9 5 6 2 2 Using the ÒAdd PrinterÓ Method 1 From the Start icon select Settings and then Printers 2 Click on the Add Printer icon 3 Click on Next ...

Page 81: ...t 6 To install a PostScript driver for the Kodak printer click on Have Disk then Next Note Drivers provided by Microsoft may appear in the Add Printer Wizard window as Kodak drivers These drivers have not been tested or certiÞed by Kodak If you are not sure if the PostScript driver for the Kodak printer has been installed install the PostScript driver supplied with the Kodak printer ...

Page 82: ...media then click on OK If installation software has been copied to your system click on Browse to locate the directory where it resides When the correct directory opens in the Copy manufacturerÕs Þles from box click on OK 8 Locate the drive and directory where the printer driver installation diskette or CD ROM is located Click on OK ...

Page 83: ...n loaded previously and operates correctly select Keep existing driver then Next If you are not sure that the current driver is the PostScript driver for the Kodak printer select Replace existing driver then Next 11 Either use the default printer name or enter a preferred name Click on Yes or No to use the printer as the default printer Click on Next ...

Page 84: ...er Properties 13 If the installation proceeds successfully a progress bar shows that the driver is being installed When the installation is complete the Kodak printer icon appears in the Printers window Proceed to Section 6 2 3 Setting Printer Properties If you had problems locating Þles the installation may stop and you may be prompted to insert your Windows 95 CD ROM Proceed to step 14 14 Instal...

Page 85: ...tScript file and is already installed on your system Check the C WINDOWS SYSTEM directory for previously installed files 16 Click on OK in the Open window to load the Þles When the installation is complete the Kodak printer icon appears in the Printers window 6 2 3 Setting Printer Properties 1 Select the newly created Kodak printer in the Printers window Select File Properties from the pulldown me...

Page 86: ... extra pages or a blank PostScript error page ÑCheck Capture Settings to eliminate extraneous banner USER ID pages make sure that the Enable Banner feature is not selected ÑCheck all other tabs and set up all corresponding options to match the type and size of media and ribbon materials in the printer as well as printing features i e Ultracolor to avoid printing errors ...

Page 87: ...C hardware if necessary Step 4 ConÞgure the NIC if necessary Step 5 ConÞgure print servers if necessary Step 6 ConÞgure the printer on user workstations Step 7 Printing 7 1 ConÞgure the NIC if necessary If possible start with default parameters TCP IP protocol is the only protocol that minimally requires the conÞguration of an IP address if it is necessary to conÞgure NIC network parameters in Win...

Page 88: ...nloaded When a printer is shared on a server do not select other OSs that will use the queue Drivers should be installed locally on all non NT systems serviced by a server Corrupted Image Data On NT servers you may encounter corrupt image data when you print Þles larger than 5 Mbytes exhibited by color bands across the print To prevent this from happening set up your server to accept the entire pr...

Page 89: ... Technical Assistance 7 4 Adding a Printer You may use the following generic procedures to add a printer and install a PostScript driver These include Create a printer that will communicate via TCP IP LPR Port Create a printer that will communicate via AppleTalk Create a printer that will communicate via a server queue Create a Windows NT printer queue that remote users can select Note Server conÞ...

Page 90: ...t Create Printer from the Printer menu The following windows appear 5 In the Create Printer window enter the following Printer name Enter a name that you wish to appear on the resulting printer icon in the Print Manager window Driver The Kodak driver is a PostScript driver that uses Windows NT PostScript PSCRIPT components that reside on the CD ROM provided with Windows NT These components may alr...

Page 91: ...14 driver that Microsoft provides with Windows NT systems The example below shows the installation of printer software that was downloaded from the Kodak web site to the directory C ekptrs 8650 nt351v105 Description Enter a description of the printer if desired Note If a message such as CanÕt find File PSCRIPT or Unable to Open File PSCRIPT appears insert the Windows NT CD ROM then click on Retry ...

Page 92: ...P Address that has been assigned to the Kodak printer Name of printer on that machine 5 Click on OK in the remaining open screens The newly conÞgured printer appears in the Print Manager window 7 4 3 Printing via AppleTalk Note AppleTalk for Windows NT supports printing only in PostScript mode Use TCP IP queues to print in both PostScript and raster modes To set up a system to print using AppleTal...

Page 93: ...ne to view the available devices and to select the Kodak printer IMPORTANT If you CAPTURE a printer as an AppleTalk device users who previously could select the printer via AppleTalk will no longer be able to do so Use CAPTURE on a server only when the goal is that users see only a queue and not the actual printer on the network 4 Click on OK in the open screens The newly conÞgured printer appears...

Page 94: ...ct an appropriate print queue Note You may have to select Other and Browse the network to Þnd and select an appropriate queue 2 Click on OK in the Create Printer dialog box The newly conÞgured printer appears in the Print Manager window 7 4 5 Creating a Print Queue Use the Create Printer dialog box to set up a shared printer on a network 1 Click on the Share this Printer on the Network check box 2...

Page 95: ...conÞgured Note In the example above Location NALA and Share name DS8650 results in a NALA DS8650 server queue that is available for users to select from the ADD PRINTER mechanism or by using PRINTER CONNECT TO PRINTER from the PRINT MANAGER menu 4 Click on OK in the open Create Printer window The printer appears in the Print Manager window ...

Page 96: ... 3 Install the NIC hardware if needed Step 4 ConÞgure the NIC if necessary Step 5 ConÞgure the print servers if needed Step 6 ConÞgure the printer on user workstations Step 7 Printing 8 1 ConÞgure the NIC If possible start with the default parameters TCP IP protocol is the only protocol that minimally requires conÞguration of an IP address if it is necessary to conÞgure NIC network parameters in W...

Page 97: ...e Data On Windows NT servers you may encounter corrupt data when printing Þles over 5 Mbytes exhibited by occurrences of color bands across the printed image You can correct this condition by setting up your server to accept the entire print job before passing the Þle on to the printer To do this do NOT select Job Prints While Spooling in Server Properties 8 3 ConÞguring your Workstation for Print...

Page 98: ... if necessary After installing an appropriate printer driver you will be able to select the printer within an application ÒPrintÓ window and and print to that printer 8 5 Adding a Printer to Your System Complete the following generic procedures to add a printer and install a PostScript driver These procedures include Creating a printer that will communicate via TCP IP LPR Port Section 8 5 1 Creati...

Page 99: ...rs 3 Select My Computer then click on Next 4 From the Add Printer Wizard screen do one of the following If you are conÞguring your server or workstation to print directly to the printer from an LPR port click on Add Port If you are conÞguring your workstation to print indirectly to the printer from a predeÞned server print queue click on LPT1 and then Next ...

Page 100: ...dow appears 6 In the Name or address of server providing lpd textbox enter the IP address that has been assigned to the Kodak printer 7 In the Name of printer or print queue textbox enter the name of the printer or print queue Any name is Ok 8 Click on OK 9 Click on Close in the Printer Ports window 10 From the Add Printer Wizard Add Port window click on Next The procedure is complete Proceed to S...

Page 101: ...orts printing in PostScript mode only Use TCP IP queues to support both PostScript and Raster mode printing 1 From Start select Settings and then Printers The Printers window appears 2 Click on Add Printer The Add Printer Wizard window appears 3 Select My Computer then click on Next 4 Click on Add Port in the Add Printer Wizard window ...

Page 102: ...k Printing Devices option is not available install AppleTalk Protocol The AppleTalk Printing Devices window appears 6 Double click on your AppleTalk Zone to view the list of available AppleTalk Devices 7 Select the Kodak printer by its AppleTalk name Click on OK A message asks you if you want to Capture the printer as an AppleTalk device 8 Choose Yes or No ...

Page 103: ... queue and not the actual printer on the network 9 Click on Close in the Printer Port window The Add Printer Wizard window appears 10 Click Next The procedure is complete Proceed to Section 8 5 Installing the Kodak Printer Driver 8 5 3 Printing via a Print Queue 1 From Start select Settings and then Printers The Printers window appears 2 Click on Add Printer The Add Printer Wizard window appears 3...

Page 104: ...ver Do as follows to install the Kodak printer driver 1 From the Add Printer Wizard window select Kodak from the list of Manufacturers Click on Have Disk Note Printer drivers provided by Microsoft appear in the Add Printer Wizard window as Kodak printer drivers These drivers have not been tested or certiÞed by Kodak If you are not sure that a Kodak driver is installed install the Kodak driver supp...

Page 105: ...Wizard window appears with your printer selected 4 Click on Next If a printer driver is already installed you are asked if you want to keep or replace the existing driver 5 If the current driver operates correctly click on Keep existing driver Click on Next If the current driver does not operate correctly click on Replace existing driver Click on Next ...

Page 106: ...pears 7 To print only from your workstation click on Not Shared and then on Next To set up a server print queue for others to select click on Shared Enter the name of the printer queue Click on Next IMPORTANT Do not select any other operating systems for installation of equivalent printer drivers or problems may occur Drivers for other operating systems should be installed locally on those systems...

Page 107: ...t printer parameters The Kodak driver is a PostScript driver that uses Windows NT PostScript PSCRIPT Þles that reside on the Windows NT CD ROM If a message such as CanÕt find File PSCRIPT or Unable to Open File PSCRIPT appears insert the Windows NT CD ROM These components may already reside in C windows system if a PostScript driver has been installed If the Þle is already in C windows system sele...

Page 108: ...he Printers window select the Kodak printer you conÞgured 2 Select Properties from the File menu The following window appears 3 Select the properties you want for your printer 8 7 1 Setting Up Output Properties To set up properties for output from your printer 1 From the Printers window select the Kodak printer you conÞgured 2 Select Document Defaults from the File menu ...

Page 109: ...Windows NT 4 0 Workstation Servers 8 14 July 1998 W I N D O W S N T 4 0 The following window appears 3 Select the properties you want for the output from your printer ...

Page 110: ... Step 2 Gather the necessary components Step 3 Install the NIC hardware Step 4 Configure the NIC using Utilities for Macintosh Note If you are in a mixed environment with Windows platforms we recommend that you configure the NIC using the Kodak 10 100 NIC Utilities for DOS Windows software Windows FastManage Utilities include a network device Discovery tool a robust NIC Configuration Manager and t...

Page 111: ...tion utilities for Windows Macintosh or Unix platforms Use of the printer front control panel is NOT relevant for configuring this 10 100 NIC Confirm that it is set up for printing with the Kodak printers or proofers Note If you are in a mixed platform environment and require changes to additional protocol configuration parameters beyond the general parameters configurable with Macintosh utilities...

Page 112: ...rinter in PostScript mode LaserWriter For Kodak printers that are raster ONLY use Telnet or utilities for Windows or Unix platforms The Macintosh Utilities diskette contains the following files Copy the contents to your hard drive IMPORTANT provides important details that an administrator MUST be aware of It also includes steps for verifying that your printer and NIC are functional on your network...

Page 113: ...ou try to use these utilities for Kodak printers that are not listed in this guide Make sure you have Macintosh utilities intended for your specific NIC 9 4 Configuring the NIC 9 4 1 Configuring the NIC in PostScript Printers Utilities for Macintosh will work only for PostScript printers Therefore your Kodak printer must be in PostScript mode when configuring the printer s network interface 9 4 2 ...

Page 114: ...ame KDxxxxxx where xxxxxx is the last 6 digits of the NIC s Ethernet Hardware Address Use the Namer utility to set up a more descriptive name AppleTalk Zone The NIC will automatically discover the default AppleTalk zone name for the subnet on which it physically resides To change follow the procedure in the NIC Config file AppleTalk Phase 2 To change follow the procedure in the NIC Config file 9 4...

Page 115: ...ll as those displayed through the front display panel AppleTalk Name AppleTalk Zone Preferred Server Copy edit and download the Printer Config file to update the appropriate parameters on the Printer Test Page to be consistent with the parameters reported on the NIC Configuration Test Page TCP IP Address AppleTalk Phase IPX Frametype Use the front control panel to enter remaining parameters on the...

Page 116: ... error message will appear If a log file is created after downloading a file an error occurred 9 4 6 1 Using the NIC Config File The table below lists the NIC configuration options that you can change by editing and downloading the NIC Config Note Option Default is in Parenthesis Option Choice Description EtherTalk phase 1 or 2 AppleTalk revision level EtherTalk Zone Zone Name AppleTalk zone the p...

Page 117: ...ak does not develop printer drivers and export modules for Unix platforms we do assist third party developers who provide applications and drivers to support Kodak printers Refer to Appendix E Technical Assistance for information on searching the Kodak Web site www kodak com for third party developer solutions 10 1 ConÞguring the NIC from Unix TCP IP Platforms Devices on a TCP IP network are ident...

Page 118: ...rms are covered in Chapter 3 FastManage and Chapter 9 Apple Macintosh Environments 10 1 1 Setting the IP Address Using Arp and Telnet Arp and Telnet work only if the device is on the same subnet as the host Once an IP address is set you cannot change it using Òarp Ó You must use a NIC conÞguration utility to change it unless you reset the NIC to factory defaults To add a printer named ÒkodakÓ with...

Page 119: ...nd running on the network use the ping command Type ping ptrname or ping IP Addr A message that the host is alive or Packets received OK should appear 10 2 Introduction to LPD LPR Printing to LPD allows you to print as if the printer were directly attached to a remote BSD Unix system ConÞguration requires assigning an IP address to the printer NIC and setting up a remote BSD Unix like printer Koda...

Page 120: ...evice Remote printer name anything can be entered A ÒrawÓ data type is used by default with the expectation that proper PostScript or raster Þles will be submitted to correspond with the mode selected on the printer 10 2 2 Remote or Direct Network Spooling The printer NIC Unix software allows a user to spool directly or remotely In direct spooling each Unix workstation spools to the device indepen...

Page 121: ...Ó line i e 123 4 5 6 kodak to the etc hosts Þle 2 Edit the etc printcap to create an entry for the printer A sample entry for a printer called ÒkodakÓ kodak lp rm kodak rp ps mx 0 sd usr spool kodak lf usr adm lpd errs 3 Create a spool directory 4 Create a spool directory owned by the daemon such as mkdir usr spool kodak chown daemon usr spool kodak 10 4 1 Manual NIC Installation for System V Mach...

Page 122: ...s Þle kodak x bsd 1 10 where kodak is the host name of the printer NIC 6 Use the lpadmin command to add a new printer usr lib lpadmin p printer s host name remote queue where printer is the printerÕs name host name is the printers host name and remote queue is a predeÞned queue Issue the following command when adding a PostScript printer on Solaris lpadmin p printer name I any Printer name of the ...

Page 123: ...ll path and name of the accounting Þle br number none baud rate lf string dev console full path and name of error log lp string dev lp device name to open for output mc num 0 maximum number of copies mx num 1000 maximum Þle size in blocks of string NULL full path and name of output Þlter pl num 66 page length pw num 132 page width rm string NULL name of machine for remote printer rp string lp remo...

Page 124: ...om TCP IP hosts To do this 1 Connect to the printer NIC assigned IP address 2 Put the Þle to be printed or the ßash Þle The Þle will be printed on parallel port 1 The Þle cannot be printed on any other port If the Þle is a valid ßash upgrade Þle the NIC will automatically update its ßash memory 3 Issue the quit command to close the TFTP session ...

Page 125: ...ode as efÞciently as a Kodak driver Also generic PostScript drivers may not be able to support Kodak printer speciÞc features unless your system uses product speciÞc PPDs that any PostScript driver can access 11 1 2 Raster Drivers Raster mode is supported by a Kodak proprietary raster printing language that can generate printing code that is even more efÞcient than PostScript code generated by a K...

Page 126: ...splay panel when READY appears in the panel 2 Press until SETUP MODE appears 3 Press Setup Select to access the SETUP MODE submenu 4 Press until MODE POSTSCRIPTÓor MODE raster appears The currently selected version is indicated by an asterisk 5 Press Setup Select to make your choice 6 Press until MODE EXIT appears 7 Press Setup Select 8 Press until SETUP EXIT appears 9 Press Setup Select If you ch...

Page 127: ...2 Press MENU and SETUP EXIT will appear 3 Press until SETUP MODE appears 4 Press ENTER to access the SETUP MODE submenu 5 Press until MODE POSTSCRIPT or MODE RASTER appears The currently selected version is indicated by an asterisk 6 Press ENTER to make your choice 7 Press until MODE EXIT appears 8 Press ENTER 9 Press until SETUP EXIT appears 10 Press ENTER If you change the mode wait for the prin...

Page 128: ...cy with current printer media before selecting OK 11 4 2 Printing from DOS NPrint Print to the printer as if it were any other Novell print server For example use the Novell CAPTURE command to redirect one of the LPT ports to a queue serviced by the Network Interface Card If the Þle server is named raisa and the queue is named lp1 the command to redirect to LPT1 would be CAPTURE S raisa Q lp1 Use ...

Page 129: ...odak printers and or LPT ports that they may be associated with A typical entry might look like Kodak DS 8650 PS LPT1 After this line add the following line CTRLD 0 Save the Þle and try printing it again 11 4 3 2Windows 95 and Windows NT 3 51Systems To eliminate the CtrlDs from PostScript output Þles on Windows 95 and Windows NT systems use the Printer Properties setup menus and select PostScript ...

Page 130: ...me ps 11 7 Printing from UNIX System V Systems Some common System V print commands are listed below BSD Print Commands Command Function lpr p printer Þle Prints the Þle to the printer lpq p printer Displays any active queues for the printer lpc stat printer Interactive program for printer management lpc clean printer Remove all print jobs for the printer lpc restart printer Restart this printer qu...

Page 131: ...MULTINET REMOTE PRINTER QUEUES Printing with WIN TCP on a VMS network or with DEC UCX 2 0 Refer to your userÕs guide for details on installation and printing Specify ps as the remote queue name and the host name of the NIC as the remote machine name 11 8 1 Printing in Raster Mode from Windows and Macintosh Platforms Kodak supports printing in raster mode only through the use of Kodak printer speci...

Page 132: ...l a Kodak export module 2 Select File Export from Adobe PhotoShop 3 Click on Network or Update to view and select printers that are in raster mode 4 Select the printer OR queue associated with your printer 5 Check printer settings for consistency with current printer media before selecting OK ...

Page 133: ...work Printing Environment Step 2 Gather Necessary Components Step 3 Install the NIC Hardware if necessary Step 4 ConÞgure the NIC if necessary Step 5 ConÞgure print servers if necessary Step 6 ConÞgure the printer on user workstations Step 7 Printing A troubleshooting ßowchart is provided with steps consistent with the ßowcharts in the ÒIntroductionÓ chapter and ÒQuick Reference GuideÓthe with ref...

Page 134: ...onÞg S W Printer Printer ConÞg S W Kodak PostScript Drivers and Raster Export Modules Verify that you have the latest releases of printer and NIC software and Þrmware Refer to ÒTechnical AssistanceÓ appendix and Kodak website www kodak com NIC Pre installed in Printer No Yes Troubleshooting Printer NIC Installation and ConÞguration Steps Step 2A Verify Standalone Printer Functions OK Printer power...

Page 135: ...t as the printer Yes No Yes NIC or Printer Defective 1 Replace NIC Goto 3A 2 If no difference with new NIC Replace Printer Go to 3A Fix network cabling ports etc and go to 3A No 3B Yellow ÒNETÓ LED ON Net TrafÞc detected Verify cabling port hub switch etc Does any other known working network device work OK when plugged into the same cable and port as the printer Yes No Yes NIC or Printer Defective...

Page 136: ...rs and to sections after this ßowchart for troubleshooting details Step 7 Print Refer to the ÒPrintingÓ Chapter for details 4C For Windows use FastManage For Macs Use Laserwriter Utilities For UNIX use Telnet Telnet may also be used on any platform that supports TCP IP No Yes Step 4 ConÞgure the NIC Ch3 FastManage Ch9 Apple Macintosh Appendix A Telnet Recommendation Use defaults until successful n...

Page 137: ...he paper tray may be an adjustable tray that has not been properly set up Check and or adjust the paper size selection switch on the side of the tray for the proper paper size setting 4 Is the printer in the appropriate mode PostScript or Raster PostScript mode is necessary for PostScript Þle printing The printer should only be in Raster mode when using the export module in conjunction with Adobe ...

Page 138: ...NIC installation chapter 3 Make sure that the network cables are connected correctly and are in good working condition If necessary install a new cable If the printer can print from the parallel or Local Talk ports check for the correct network setup 12 3 Verify Network Parameters 1 With a printer in PostScript mode make a NIC ConÞguration Test Print if you have not already done so The NIC must be...

Page 139: ... however from the printer control display panel By selecting the following these characteristics can be set as defaults SETUP DEFAULTS MEDIA TYPE Paper Transparency Draft and COLOR Standard Commercial Publication 12 5 Novell NetWare Installations 1 Check initial steps listed in this troubleshooting section to verify printer and parameters and connectivity 1 The primary or preferred server is the n...

Page 140: ...mand 10 If the printer has not logged in determined by using the USERLIST 3 x or NLISTUSER A B 4 x command check the printers display panel for error messages 11 Verify that names were deÞned according to the instructions for installation 12 Verify that the correct frametype is chosen under the menu selection PORTS IPX of the display panel The Þle server and printer must use the same frametype 13 ...

Page 141: ...route for D294 FPN1 0 60 2f bf 35 8b Getting route for HSD_SAA_1 route for HSD_SAA_1 0 60 2f bf 35 8b Found servers 0 BINFORD 1 D294 FPN2 2 D294 FPN1 23 HSD_SAA_1 Trying to read Þle SYS LOGIN KODAK K090681 on server BINFORD Read ConÞg Þle BINFORD TPS_LAB3_8650 TPS_LAB3_PS Attaching queue TPS_LAB3_8650 on server BINFORD Queue TPS_LAB3_8650 attached telnet q Connection closed nic telnet_test 3 exit ...

Page 142: ...d by Kodak When in doubt refer to the Kodak web site for availability and the latest versions of drivers Refer to ÒGetting HelpÓ for information on how to access the Kodak web site 4 You may encounter problems if you install drivers on remote workstations by downloading them from an NT server We recommend that you install the printer driver and or the export module on each server and workstation o...

Page 143: ... folder If the host driver software is not there install it according to the instructions in the userÕs guide for the software 5 Does the printer name appear as a selection in the Chooser If not check the following Make sure that AppleTalk is enabled the Active button in the Chooser should be selected Make sure that the printer has been on for at least 3 minutes If the printer is installed on a ne...

Page 144: ...y printer and parameters and connectivity In the examples below 8650 PS printer is the host name for the Network Interface Card and the host software is loaded in the directory usr local kodak The printer appears to be ready but you cannot print Check the etc hosts Þle and see whether the IP address is set correctly If the system uses Yellow Pages or NIS use the following command to view the hosts...

Page 145: ...t and you will get the message Òwarning no daemon presentÓ when you try to look at the print queue using the lpq P printername command The Þle usr adm lpd errs will contain error messages explaining why the Þle was not printed Check for error messages You can only print small Þles If large Þles usually 1 MB or more fail to print check to see if the printcap entry contains a line reading mx 0 If th...

Page 146: ...ode change to take effect A 2 NIC Telnet Session The Telnet diagnostic port address on the NIC is 2002 Macintosh TCP For the Session name enter the IP Address a space and then 2002 Windows For the Host name enter the IP Address For the Port Type enter 2002 Selecting an Operating Mode D1 D2 Mode Description Up Up Normal Default Does not allow a Telnet connection Users can print to the unit Up Down ...

Page 147: ...ols menu R Ñ Reset the NIC Z Ñ Reset parameters to factory defaults Ñ Print PostScript test page A 4 Sample Telnet Session depicting Monitor options Ver 6 1 Build 7 Datecode 4 1 1997 10 12 Type ÒSÓ to see current status Type ÒDÓ to see current conÞguration Type Ò Ó to enter monitor Type ÒAÓ to abort connection A 4 1 CÑConfigure Console for status monitoring Console options 1 Off 2 On via network o...

Page 148: ...ware load enable disable Flash load is enabled This Bank Vers 6 1 5 Datecode 3 13 1997 16 15 in Bank 1 seqNum 10 Other Bank Vers 6 0 29 Datecode 2 25 1997 12 20 in Bank 0 seqNum 9 Flash load currently is enabled Disable yes or no y or n Special Options for Flash Code Image Control 1 Restart Running Image in Other Bank 2 Copy This Image into Other Bank 3 Display ßash chip information enter don t ch...

Page 149: ...nu AÑAppleTalk options MÑMicrosoft Windows print services options NÑNetWare options SÑSNMP options TÑTCP IP sockets LPD RARP BOOTP TFTP options XÑReturn to Main Menu AÑAppleTalk options AppleTalk enabled AppleTalk Phase 2 Default zone name Printer name KDxxxxxx Modify yes or no y or n n MÑMicrosoft Windows print services options Microsoft Windows print services enabled Workgroup Domain WORKGROUP M...

Page 150: ...Modify yes or no y or n n A 4 7 TÑTCP IP sockets lpd rarp bootp tftp options E Engine options IP address RARP BOOTP etc S Socket Options L LPD Options X Exit SNMP Options Current SNMP Trap Hosts 0 0 0 0 0 0 0 0 Get community string is public Set community string is private Modify EÑTCP IP engine options IP address 0 0 0 0 RARP Enabled DHCP Disabled BOOTP Enabled BOOTP request interval 2 hours Subn...

Page 151: ... or n n nvram reset to factory defaults A 4 9 ÑPrint PostScript test page Printing PostScript test page on printer A 5 Finishing Up a Telnet Session If when you Þnish a telnet session you made no changes you may simply end your Telnet session If you changed one or more parameters 1 Type R to Reset the NIC using the new parameters 2 Power cycle the printer to synchronize the printer and NIC To prev...

Page 152: ...attached to hosts or to PCs PC NFS users can access the printer through their Unix PC NFS server and print jobs at the rated speed of the printer To set up a shared printer 1 Install PC NFS on your PC See your PC NFS installation guide for instructions 2 Set up a PC NFS server as described in the PC NFS installation guide Make sure that the server runs the PC NFS daemon rpc pcnfsd 3 Set up a print...

Page 153: ... use print device host printer name option option Enter the command on one line without returns Note The print device can be either lpt1 lpt2 or lpt3 The host is the server name the printer name is the name assigned to the printer 7 Use the net printers command to see a list of printers attached to the server net printers servername 8 Select raw mode of data transfer while mounting a printer in PC...

Page 154: ... if the download fails printing to the printer although failure usually means that the Þle is incorrect C 2 Using the Network Download Procedure ConÞrm that you have the latest Þrmware version using a Telnet session or the Kodak NIC Manager Check the Kodak Web site www kodak com to Þnd out if the Þrmware has been upgraded To upgrade your system complete the steps in section C 2 1 C 2 1 Downloading...

Page 155: ...n at its current Þrmware release or will fail to reboot properly If the NIC remains at its current Þrmware release retry the download If it fails to start up correctly it may store an alternate bank of code that can be restored To recover from a failed download 1 Reset the NIC to factory defaults 2 Put front panel switches D1 and D2 down 3 Power cycle the unit 4 After powerup toggle the D2 switch ...

Page 156: ...f the main bank becomes corrupt This could cause confusion if it is a different version Some parameter storage operations require both banks to be identical These operations may fail if the banks are not identical To update the alternate bank image use the Copy This Image to Other Bank command to update the alternate bank image To revert to the old version 1 Return to the old version with the Rest...

Page 157: ...mware image To revert to an old Þrmware version use the Restart in Other Bank command When the old version comes up this command will copy the old version over the new C 3 Resetting the NIC to Factory Defaults In addition to resetting the NIC to its factory defaults completing this procedure also resets the IP Address to 0 0 0 0 1 Place the NIC faceplate mode switches D1 and D2 in the down positio...

Page 158: ...rossover cable to defeat the need for a hub because it is a custom cable that may not be available from a local dealer or distributor A crossover cable that is not clearly labeled can also cause problems if mixed with standard RJ45 network cables If needed you can build an Rx Tx Crossover cable by using a standard RJ45 cable and swapping the Transmit 1 2 and Receive 3 6 signal pairs at one end IMP...

Page 159: ...Class A ICES 003 CE D 5 Test Print Settings When Using Defaults Firmware revision x x Build x Datecode x x 199x hh mm Ethernet address 00 40 C8 xx xx xx xx xx xx is unique for your NIC IP address 0 0 0 0 Console status monitoring On Network monitor password security Off All protocols and services are enabled by default TCP IP and LPD enabled Netware IPX enabled Microsoft Windows Print Services Net...

Page 160: ...ed LPD options LPD enabled LPD mode Don t time out on printer error Print banner page after job User deÞned queues None Netware options Netware enabled Print Server name used in SAP packets KDxxxxx Auto sense frame type No primary server conÞgured NotiÞcation disabled Queue scan rate 1 sec Netware Directory Services NDS enabled Tree name Context Microsoft Windows NetBeui options Microsoft Windows ...

Page 161: ...ifications D 4 July 1998 A P P E N D I X D Machine Name KDxxxxx SNMP Options Current SNMP Trap Hosts 0 0 0 0 0 0 0 0 AppleTalk options AppleTalk enabled AppleTalk Phase 2 Default zone name Printer name KDxxxxx ...

Page 162: ...ern Standard Time on regular business days Refer to the User s Guide for your printer for telephone numbers outside the United States Kodak Web Site You may obtain this userÕs guide software Þrmware and release notes from the Kodak Web site at http www kodak com by searching Technical Information for information about dye sublimation printers Printing Solutions from other vendors Kodak does not de...

Page 163: ...s 3 35 third party network B 1 Arp using 10 2 assigning a print queue to print server 4 7 auto field 3 14 B bindery environment 4 8 4 11 environment configuring 4 1 mixed configuring 4 7 BOOTP application FastManage 3 29 server application messages 3 36 broadcast field 3 15 BrowseMaster 3 31 BSD Unix printing 11 6 C changing host name 3 13 node name to address 3 12 chipsets MAC 1 4 climate storage...

Page 164: ...rint queue 4 5 D data buffering 1 4 direct network spooling 10 4 discovery application 3 21 FastManage 3 7 icon 3 9 messages 3 35 opening 3 8 preferences 3 14 discovery map renaming 3 11 display fields 3 14 documentation NIC 1 8 printer 1 8 DOS printing PostScript 11 4 tools for NetBIOS 3 32 downloading firmware 3 12 drivers Postscript 11 1 raster 11 1 E electrical UTP interface D 2 enable agent 3...

Page 165: ... options 3 17 messages 3 34 get community 3 19 getting help E 1 H hardware features 1 4 gathering 1 7 installing NIC 1 8 requirements FastManage 3 2 help menu 3 27 host name 3 30 host name changing 3 13 I icon discovery application 3 9 names printer proofer 3 10 node properties 3 13 TFTP 3 12 installation BSD machines for Unix 10 5 script Unix 10 4 System V machines for Unix 10 5 installation conf...

Page 166: ... FastManage 3 33 general 3 34 IP address validation 3 34 ping application 3 35 Mib2 system parameters 3 18 Microsoft printer drivers 6 4 8 9 mode PostScript 11 1 postscript 1 9 raster 1 10 11 1 N names icon printer proofer 3 10 NDS configuration 3 24 environment configuring 4 2 environment configuring 4 7 print server creating 4 4 NetBIOS 3 20 configuration 3 2 3 26 parameters 3 17 NetWare client ...

Page 167: ... 10 printing 1 7 PostScript drivers 11 1 mode 1 9 11 1 mode changing to raster 11 2 11 3 mode printing 11 6 preferences discovery application 3 14 pre installed NIC 1 3 print drivers platform 1 10 print queue creating 4 5 print server assigning print queue 4 7 configuration 3 24 configuring 1 9 connecting to a printer 4 6 NDS creating 4 4 printcap file parameters 10 7 printer adding Windows for Wo...

Page 168: ...tManage utilities 3 3 sharing abilities Windows 3 31 SMB configuration 3 26 software Macintosh printer configuration 1 8 NIC 1 8 NIC configuration 1 7 Non Kodak printer 11 1 printer 1 8 requirements 3 2 Windows printer configuration 1 8 specifications D 1 spooling network 10 4 SRAM 1 4 status menu 3 27 storage temperature D 2 T TCP IP configuration 3 22 technical assistance E 1 Telnet commands A 2...

Page 169: ...me 3 21 userlist command 4 11 using Arp 10 2 Laserwriter utility Macintosh 9 5 Macintosh 9 1 network download procedure C 1 ping manager 3 12 Telnet 10 2 this guide 1 1 Windows for WorkGroups 3 x 5 1 using Windows 95 6 1 utilities third party network B 1 Windows 95 LPR B 1 UTP interface electrical D 2 V validation messages IP address 3 34 VMS printing 11 7 W Windows 3 51 for workstations and serve...

Page 170: ...r New York 14653 Kodak and Digital Science are trademarks of Eastman Kodak Company PostScript and Adobe are trademarks of Adobe Systems Incorporated or its subsidiaries Part No 3H0610 6 98 Eastman Kodak Company 1998 Printed in U S A ...

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